At this villa you'll be within just a 15-minute stroll of Oneloa Beach and Kapalua Golf Resort Bay Course. .You can enjoy a flat-screen TV with a DVD player, and villa features a washing machine, 3 bathrooms and a balcony. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a stovetop. A living room, a dining area and a coffee/tea maker are also available.
Kapalua Golf Resort Bay Course - 1 min drive - 0.8 km
Kapalua Beach - 1 min drive - 1.2 km
Napili Bay Beach - 1 min drive - 1.2 km
Napili Bay - 2 min drive - 1.9 km
Getting around
Kapalua, HI (JHM-West Maui) - 20 min drive
Restaurants
McDonald's - 7 min drive
beach bums - 5 min drive
The Fish Market Maui - 9 min drive
The Gazebo Restaurant - 4 min drive
Captain Jack’s Island Grill - 7 min drive
About this property
Entire place
You'll have the entire home to yourself and will only share it with other guests in your party.
Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa
Maui Welcome you! We welcome and need you to visit our beautiful island. Fun activities, restaurants and stores in this area are open. We thank you for your support of our beautiful island. Please feel free to send any questions.
Kapalua Ridge 711-13 is a stunningly beautiful remodeled Honolua Bay/Sunrise ocean view with more than 2200 square feet of space. Every detail has been thought out & executed with class & quality. This villa has two spacious bedrooms and three full baths for up to 6 guests. It is situated within the world class, prestigious Kapalua Resort on Maui’s northwest shore.
Ridge 711-13 is an exceptionally private villa located at the top of a quiet cul de sac in a tropical park like setting with unobstructed ocean/Honolua Bay/sunrise views from every room. The villa is a ground floor level floor plan with no stairs & is easy to access from the covered attached carport to the front door. We do not have AC, we have decorator fans in each room and rely on the lovely (we believe in green) natural Maui trade winds for our cooling. This charming retreat features an enormous wrap around lanai (Hawaiian for “patio”) large enough for a teak dining table for 6, comfy seating perfect for enjoying the soft Maui trade winds, sunrise over Honolua Bay & the green West Maui Mountains.
This tropical paradise villa is professionally decorated using colors from the outside – blues of the ocean, gray, turquoise, shades of brown, with splashes of reds, oranges. Furnishings are elegant and reflect the sophistication of today’s experienced travelers while remaining comfortable, homey & warm – a space perfect for family vacations, honeymooners, or guests of all ages. New carpeting and sliding doors in living room.
Kapalua Ridge 711-13 has two spacious bedrooms with a “secret” study tucked into the Master Bedroom suite with brand new California King, two twins beds in the second bedroom which may be made into a King. The Master Bedroom has a large private lanai. The living room has a new queen sofa sleeper. Three fabulous designed baths feature custom walk in showers & a large soaking tub in the Master. The well stocked Chef’s Kitchen is surrounded by granite counter tops, glass tile backsplash, & stainless steel appliances. There is a new washer/dryer within the villa for guests’ convenience. An over sized flat screen TV in the living room entertainment center with one each in the bedrooms rounds out the homey amenities of this delightful villa.
The Ridge at Kapalua sits in the heart of the resort on 21 acres. There are two heated pools with gas grills, dining tables, showers, soda machine & herb garden for our guests use. The Ridge is known for its well maintained & lush tropical landscaped grounds overflowing with ginger, hibiscus, palms, orchids, plumeria, Shower & banana trees.
*The time reserved by you is held special for your family vacation. Because most guests book well in advance cancellation policies are strict to Hawaii. We highly recommend Travel Insurance which is very affordable. It protects both guests and owners. Check in is 4pm. Check out is 10am.
* Construction projects do occur and are possible nearby. We will inform you of any planned projects taking place in this building. Work must be done between 9am-5pm Monday through Friday with possible quiet work done on Saturdays. Kapalua Shuttle Service was discontinued in 2025.
Wheelchair-accessible parking and van parking available
Kitchen
Blender
Coffee/tea maker
Cookware, dishware, and utensils
Dishwasher
Electric kettle
Hob
Ice maker
Microwave
Oven
Paper towels
Refrigerator
Toaster
Dining
Chef service
Dining table
Bedrooms
2 bedrooms
Bedsheets provided
Bathroom
3 bathrooms
Bathtub
Hair dryer
Shower
Soap
Toilet paper
Towels provided
Living spaces
Dining table
Living room
Separate dining area
Entertainment
DVD player
Flat-screen TV with cable/satellite channels
Stereo
Outdoor areas
Balcony
Garden
Gas grill
Outdoor furniture
Laundry
Laundry facilities
Washing machine
Work spaces
Desk
Office
Pets
No pets allowed
Suitability/Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible parking space
In-room accessibility
No lift
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible van parking
Smoke-free property
Services and conveniences
Iron/ironing board
Phone
Location highlights
Near a health/beauty spa
Near an outlet shopping centre
Near the sea
Next to a golf course
Things to do
Golf
Kayak
Optional golf privileges
Tennis
Basketball nearby
Birdwatching nearby
Cycling nearby
Ecotours nearby
Fishing nearby
Golfing nearby
Hiking/biking trails nearby
Horseback riding nearby
Jet skiing nearby
Kayaking nearby
Motor boating nearby
Parasailing nearby
Sailing nearby
Scuba diving nearby
Snorkelling nearby
Surfing/bodyboarding nearby
Swimming nearby
Water skiing nearby
Whale watching nearby
Wildlife walks nearby
Windsurfing nearby
Safety features
No carbon monoxide detector or gas appliances (host has indicated there are no carbon monoxide detectors or gas appliances on the property)
Smoke detector (host has indicated there is a smoke detector on the property)
First aid kit
Fire extinguisher
Deadbolt lock
General
Garden
Property located in a resort
Unit size: 1,750 square feet
Policies
Check-in
Check-in time starts at 4:00 PM
Minimum check-in age - 21
Check-out
Check-out before 10:00 AM
Special check-in instructions
You will receive an email from the host with check-in and check-out instructions
Information provided by the property may be translated using automated translation tools
Rules
Quiet time between 9pm and 9am.
Pets
No pets allowed
Children and extra beds
Children are welcome.
Events
No events allowed
Smoking
Smoking is not permitted
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has indicated that there are no carbon monoxide detectors or gas appliances on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit and a deadlock
This property is managed through our partner, Vrbo. You will receive an email from Vrbo with a link to a Vrbo account, where you can change or cancel your reservation
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a private host, not a professional engaged in trade or business.
On-site parties or group events are strictly prohibited. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit and a deadbolt lock in all accommodation.
Property Registration Number 420010320032, GE-211-315-5072-01, TA-211-315-5072-01
Property is also known as
Spacious Sleep 6 Ocean View Kapalua Ridge Villa Luxury Remodel
Spacious Sleep 6 Ocean View Ridge Villa Luxury Remodel
Spacious Sleep 6 Ocean View Kapalua Ridge Villa Luxury Remodel
Spacious Sleep 6 Ocean View Kapalua Ridge Villa Luxury Remodel
Last Minute March Available.ocean View Ridge Luxury Remodel
Spacious Sleep 6 Ocean View Kapalua Ridge Villa Luxury Remodel
Frequently asked questions
Are there any beaches close to Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa ?
Yep, Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa is a short 16-minute walk from Napili Bay Beach.
Fun beach activities include jet skiing, snorkelling and scuba diving. You can also find motor boats.
Does Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa have a pool?
Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa has a pool and a communal pool.
What makes Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa a romantic place to stay?
1 hot tub and private balconies help set the scene for a sizzling getaway at Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa .
Is Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa family-friendly?
You bet! With amenities such as laundry facilities, a gas grill and travel cots, it's no surprise that Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa is a winner with our family travellers.
Is there a private hot tub at Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa ?
Yep, there is a hot tub.
Is there a free airport shuttle available at Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa ?
No, Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa does not offer an airport shuttle service.
What time are check-in & check-out at Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa ?
Check-in begins at 4:00 PM. Check-out time is 10:00 AM.
Are pets allowed at Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa ?
No, pets are not allowed.
Is there a golf course on site at Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa ?
There is a golf course next to Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa .
Come to Maui- Beautiful 2BD/3BA OceanView Kapalua Ridge Villa Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 46 out of 56 reviews
10 - Excellent
46
Rating 8 - Good. 5 out of 56 reviews
8 - Good
5
Rating 6 - Okay. 3 out of 56 reviews
6 - Okay
3
Rating 4 - Poor. 1 out of 56 reviews
4 - Poor
1
Rating 2 - Terrible. 1 out of 56 reviews
2 - Terrible
1
9.2/10
Cleanliness
Reviews
10/10 Excellent
Stacey W., Denver, CO
30 Mar 2026
Liked: Cleanliness
Despite coming during the massive storm, the place still made this trip extra memorable. The views are impressive. The place was spacious. Great management as well. Mahalo.
Stacey W.
Stayed 5 nights in Mar 2026
8/10 Good
Michelle J.
11 Aug 2025
Disliked: Cleanliness
Beautiful view and good responsive management. When we arrived it was not cleaned but they were quick to respond and waived cleaning fee. The unit is spacious with beautiful ocean views but there was no AC and it has a bug problem and should be fumigated. The kitchen and bathrooms have been updated the TV has no live steam option in family room but did have it in the bedrooms which was nice. The local mgmt was very helpful bringing over extra hangers and responsive to our needs. We love the location and would like to return to this area in the future
Michelle J.
Stayed 8 nights in Aug 2025
10/10 Excellent
JENNIFER H.
10 June 2025
Liked: Cleanliness
Better than expected - both the dwelling and the neighborhood & location.
JENNIFER H.
Stayed 5 nights in May 2025
8/10 Good
Chris H.
1 Apr 2025
Spacious, pretty, but needs some updates
My first impression of the unit was that it had a great view and was very spacious. Our family enjoyed our own spaces and the location. There were some things that I’ll list below that were great and could be improved upon:Pros: very spacious, 2 huge bathrooms (one smaller), lots of windows, balconies, plenty of sitting areas, washer/dryer (although it broke down), pretty green view with peak of ocean and lots of birds, well designed. Cons: very stingy on towels and supplies, very uncomfortable pillows and bedding, says ‘fully stocked’ kitchen but that is not true at all, no AC, cockroach issue, rugs were dingy and sandy, washer was told to be ‘new’ but it sprung a leak and the inside basket was falling apart. Both beach chairs had busted out zippers, there are two fans in our room, one was broken. It is clear it is a very nice unit or use to be. it just really desperately needs a refresh. I doubt the owners actually use this space because of how desperately it needs a refresh.
Chris H.
Stayed 7 nights in Mar 2025
10/10 Excellent
Sue W.
19 Feb 2025
Liked: Cleanliness
Beautiful views
Great place
Sue W.
Stayed 7 nights in Jan 2025
10/10 Excellent
kris u.
7 Feb 2025
Liked: Cleanliness
Family vacation
Was perfect location and everything was great! The view was incredible!
kris u.
Stayed 6 nights in Jan 2025
10/10 Excellent
Gary B.
31 July 2024
Liked: Cleanliness
Gary B.
Stayed 2 nights in May 2024
8/10 Good
Scott H.
23 Feb 2024
Liked: Cleanliness
thoughts
Well located. Well furnished and maintained
Scott H.
Stayed 7 nights in Nov 2023
10/10 Excellent
Susan U.
29 July 2023
Liked: Cleanliness
Favorite place to stay on Maui!!
This was our second stay at this property and it was just as wonderful as our first!!! We love it. The location and views are fantastic, the condo is beautifully decorated. Convenient to everything in Kapalua. And Kim Marie couldn't be more helpful and kind. We very much hope to return in the future!!
Susan U.
Stayed 10 nights in Jul 2023
10/10 Excellent
Liz B.
3 June 2023
Liked: Cleanliness
Always a pleasure
It was another lovely stay. We just wish we could have stayed longer!
Liz B.
Stayed 15 nights in May 2023
10/10 Excellent
Meaghan C.
11 Apr 2023
Liked: Cleanliness
Breathtaking!
This property was perfect from the furniture to the views to the location! Couldn’t have been better.
Meaghan C.
Stayed 5 nights in Apr 2023
10/10 Excellent
Kimmarie L.
2 Apr 2023
Liked: Cleanliness
Breathtaking views and spacious
Love this spacious villa with incredible views and lanais off of every room. The main lanai wraps around the outer sides of the living room and dining room. The luscious tropical views are what you imagine Hawaii to be in your dreams. You could live in the two larger bathrooms!
Everything you need is provided; linens, kitchen etc..
The home is located in a quiet private neighborhood along the golf course and within walking distance to a beautiful beach. Both pools are just a couple minutes walk as well. Shuttling around the Kapalua neighborhood is a nice convenience too.
Kimmarie L.
Stayed 1 night in Apr 2023
8/10 Good
Michele I.
1 Apr 2023
Liked: Cleanliness
Family wedding
Overall our stay was nice. They were only a couple of small draw backs. There is a wedding chapel nearby. The party can be heard well into the night. Weddings are very popular in this area. It clearly states in the listing that the condo does not have air conditioning so this one is on me. It can be very warm and humid. I under estimated this. We visited in March. I cannot imagine staying there in the summer months. The condo has everything that you will need for your stay. The pools on the property were well maintained. Hope that you enjoy hearing the roosters crow. There are several in the area.
Michele I.
Stayed 5 nights in Mar 2023
4/10 Poor
Anita C.
31 Jan 2023
Disliked: Cleanliness
The view is awesome, the condo not so much.
I've stayed at the Ridge Villas before so I was expecting the same quality/cleanliness as those units.
Toilet in the 2nd bedroom was clogged when we arrived, no TVs would turn on, the curtains were falling off the hooks & no AC. I hadn't checked since the units I stayed in before had AC.
Tried calling Kim at the numbers in the paperwork many times that night. Got a message that said she was not accepting calls at this time. There was no option to leave a message on any number given. So I sent a message in the VRBO app telling her how disappointed I was & did she have another unit we could be moved to. She responded the next day, said she just saw my missed calls that I should have left a message & the curtain was fine & she did not have a place to move us.(There was no option to leave a message & the curtains were not fine & very dirty too) She scheduled someone that day to come fix the toilet. She said AC was not in the amenities list (this was my fault, I assumed it did) & she said to follow instructions on how to turn on the TVs (very condescending). We had to reboot the box that TVs were hooked up to which wasn't mentioned in the instructions. She responded again and said that she had a family emergency & going to the airport & she hoped the rest of the stay was smooth. The toilet got fixed & the curtains were put back on their hooks that day.
The paperwork mentions ants. Not to leave food out & take trash out daily (we did at least twice per day). I missed the other reviews mentioning bugs. There were huge cockroaches & many centipedes we would find on the floors & kitchen counters. I didn't bother to contact her again about this because of her family emergency and condescending response in our earlier communication and not being able to move us.
Louvers have to be open for air circulation & there are issues with the screens not being tight/holes/missing(bug entry?). Carpets are stained & dirty. Master bathroom had crooked handles on the sink, faucet pullout sprayer housing in tub was not attached. Shower faucet housing moves around & shower has a constant drip which causes the shower floor be constantly wet & moldy. They have to know about this. Shoes aren't supposed to be worn inside. Our feet got very dirty walking on the floors. The things to do in area book is filled with outdated information.
When you pay the prices charged for this condo, you expect a clean, bug free stay. This is absolutely not what we received.
Anita C.
Stayed 11 nights in Jan 2023
10/10 Excellent
Lucas H., Half Moon Bay, USA
16 Nov 2022
Liked: Cleanliness
Wedding in Kapalua
We came to get married and absolutely loved this condo! The views on the deck, the kitchen, the living room, the 3 bathrooms and 2 bedrooms were all clean and gave off a homey feeling. The first night, the totilets in 2 of the 3 three bathrooms were not flushing due to water being turned off? Anyways, I contacted Kim Marie and she sent over to Darren that same night about an hour late who fixed them and we had no issues the rest of the trip. The deck view is fantastic, but is a little bit of a walk to the beach. The condo does have a boogie board and multiple chairs to bring to the beach. We barbecued multiple nights as there are (2) Weber barbecues in the pool area two building down (super convenient). Overall, this place was what we expected and more and hope to be coming back sometime in the future. Thank you Matt, Bridget, and Kim Marie!
Lucas H.
Stayed 8 nights in Nov 2022
10/10 Excellent
Dominic M.
18 Aug 2022
Liked: Cleanliness
Aloha Spirit
Excellent experience. Wonderful
representation of Maui.
Dominic M.
Stayed 9 nights in Aug 2022
2/10 Terrible
John B., United States, San Francisco CA
4 Aug 2022
Disliked: Cleanliness
Bugs, bugs, and more bugs
The Kapula properties are fine, but this particular first story unit is under constant attach from bugs.
We had to remove 20-30 worms each day from crawling up the walls and on the carpet. At last once a day a huge cockroach would run across the living room, eventually dying somewhere, presumable from bug spray. Also mounds of centipedes were continuously crawling in to the middle of the floor. It was pretty awful experience.
Secondly, even though beaches are close by, its a straight uphill walk back to the unit, and parking lots only have a few spaces and are always full.
The view from the unit is okay... the rest of the units in the area have a much nicer ocean view.
I would certainly not stay here again.
John B.
Stayed 8 nights in Jul 2022
10/10 Excellent
Susan U.
15 July 2022
Liked: Cleanliness
Beautiful villa!!
My family and I had an absolutely wonderful vacation here. We’ve stayed at many Ridge and Bay villas over the years, and this is definitely a favorite! Very quiet and peaceful location with lovely views. Beautifully updated and decorated. Loved that the villa is all on one floor, which allowed my parents the opportunity to join us as well. We hope to return before long!
Susan U.
Stayed 11 nights in Jul 2022
10/10 Excellent
Beth H.
29 June 2022
Liked: Cleanliness
Rejuvenation on Maui!
We did many amazing things on Maui, but our family looked forward to returning to this villa at the end of each day. The pictures can't explain the feeling of relaxation and rejuvenation that hits you the moment you step through the door--the views are glorious and the breeze that circulates through the rooms is heavenly. We felt like we were in a small, unobtrusive community with easy access to pools and a less than 5 minute walk to one of the most beautiful beaches on the island. Oneola beach is at the bottom of the community driveway, and we saw no fewer than 5 weddings or wedding photo sessions taking place there one Saturday evening. The location is ideal if you want a breath of fresh air from some of the busier locations on the island. We'd also recommend the easy walk out to Dragon's Tooth cove or grabbing lunch on the Ritz Carlton properties across the street. In the Villa, our family of four had plenty of space to spread out, both interns of bedrooms and bathrooms, and places to sit with a book or cup of coffee. We invited friends over for dinner a couple of nights and also had plenty of room to host. The villa's decor was fresh, contemporary, beach-themed, and updated. The granite countertops and high end bathroom finishes were nice touches. We especially liked the vibrant, hand-stamped wallpaper in two of the bathrooms! Working with the property manager (Kim) was great--she was responsive and helpful. We will definitely be booking this villa again on future visits to Maui. It's our new "home" on the island, and we can't wait to step through the door and breathe in that "rejuvenation" again!
Beth H.
Stayed 7 nights in Jun 2022
10/10 Excellent
Emilly G.
9 June 2022
Liked: Cleanliness
Loved it!
It was a beautiful property, and Kim Marie was so nice! She even communicated with me about a couple things after we left.
Emilly G.
Stayed 5 nights in May 2022
10/10 Excellent
michele c.
8 June 2022
Liked: Cleanliness
terrific place to stay and unwind
Great location, surrounded by lovely sandy beaches. The home was extremely clean with modern kitchen and lovely patio. We will be back!
michele c.
Stayed 3 nights in Feb 2022
10/10 Excellent
Liz B.
8 June 2022
Liked: Cleanliness
Beautiful as always!
This is a wonderful condo in a quiet area of Kapalua with peaceful and lovely views. I think we have stayed here at least 4 times and just love it!
Liz B.
Stayed 15 nights in May 2022
10/10 Excellent
Susan F.
26 Apr 2022
Liked: Cleanliness
Lovely stay in Kapalua
We so enjoyed our week at the Ridge at Kapalua. The condo was spacious, beautifully decorated and comfortable. It was wonderful having such a a lovely big unit with three bathrooms. We walked everywhere locally - the Honolua store for morning coffee, and local beaches for sun and snorkeling. Perfect spot to relax and unwind!
Susan F.
Stayed 8 nights in Apr 2022
10/10 Excellent
Brad R.
27 Feb 2022
Liked: Cleanliness
Review
Excellent property, really enjoyed our time
Brad R.
Stayed 8 nights in Feb 2022
6/10 Okay
Matthew F.
8 Feb 2022
Liked: Cleanliness
Rocky start, great stay
We stayed at this condo for our final week in Maui, after spending time elsewhere on the island. Overall the unit itself, the location and of course the weather, were all great. The condo itself is as described and pictured in the listing, with comfortable beds, ample space, and nicely appointed rooms.
The condo has a beautiful view over the Kapalua Bay Golf Course with The Ritz Carlton as a backdrop, and the ocean off to the left. Though there wasn't a direct sunset view from this unit (we visited in mid-January), the after-glow and moonrise was fantastic.
A word of notice though is for those looking to utilize the kitchen, while it is fairly well equipped with kitchen implements and tools, it has no 'basics' (IE salt, pepper, spices, etc.). While there were piles of basket coffee filters, the coffee maker requires a cone filter, which was not provided.
While the stay itself was wonderful, the entire trip was overcast by the unfortunate interactions we had with the managers/hosts of the property prior to our arrival.
As the COVID-19 pandemic continued to unfold during this time, the Canadian government issued a Travel Advisory, informing all Canadians that non-essential travel should be avoided at all costs. As such, we reached out to the property managers to see about some leniency in their cancellation policy (this travel advisory was put in place after the final deadline for cancellation and a partial refund was offered). After reaching out to the property managers, we were informed in a very unhospitable manner that there would be no considerations for Federally mandated travel advisories, and that we knew the risks when making the booking in summer 2020. While there are many layers to this situation, the manner in which we were spoken to, and the lack of compassion and kindness was completely off-putting. Working in the hospitality industry is a challenging experience at times, however it does not negate the norms of social kindness, courtesy and consideration expected from any establishment, especially paying the rates we were. Our options were to either forfeit our fully paid for condo (nearly $7,000.00 CAD), or take the risk and make the trip.
Clearly we decided to take the risk, disregard a Federally mandated travel order and go ahead with our trip as planned. While we are glad we did, the abrupt and unsympathetic communications with the property managers was completely uncalled for and could have been handled in a more profes