4/10 Poor
MICHAEL, Newark
10 Oct 2023
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The facility and rooms were fine for the price although the single rooms areas ac was entirely too cold. I had a big issue with the booking. I was staying there to hold until I found a apartment so I had to book 7 days in case so I wouldn't be homeless. I found a apartment after 3 full days and as per my program director needed to move out immediately to gain residency for my Arc. I asked the hotel about my remaining days and they refused to do anything customer service and use to return even some of my money now lost to the extra days. I asked for a staff manager and was refused several times.i contacted expedia and after 3 days was told management never bothered responding and that they could not do anything. By finding the apartment early the remaining g money was supposed to be used to help me survive the next 45 days here until my first day. Instead I was meet with colda cold shoulder and a. Absence of any empathy. If I hadn't found a apartment I would have just booked out the month and would have saved enough to atleast eat because the month booking at the hotel was cheaper then 3 months rent down payment. Now I had to pay that and without the 2 or 3 extra thousand refund I was needing if I moved I have no way of even getting food to survive the rest of the month let alone the week. This place screwed me over badly and they don't even care. I would not recommend this place.
MICHAEL
Stayed 7 nights in Oct 2023
