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Arabian Bay Resort - Bukit Gambang Resort City

Property class: 3

Photo gallery for Arabian Bay Resort - Bukit Gambang Resort City

Water park
Dining
Exterior
Lobby
Lounge

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View map
Bukit Gambang Resort City, Gambang, Pahang, 26300
  • Place, Bukit Gambang Waterpark Resort
    ‪3 min walk‬
  • Place, Kuantan City Mall
    ‪44 min drive‬
  • Place, Teluk Cempedak Beach
    ‪54 min drive‬
  • Airport, Kuantan (KUA-Sultan Haji Ahmad Shah)
    ‪31 min drive‬

Room options

View all photos for 2 Bedroom Suite

Room

2 Bedroom Suite

  • Garden view
  • 69 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Studio Suite

Room

Studio Suite

  • Garden view
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

About the area

Gambang

A family-friendly stay in Gambang awaits you at Arabian Bay Resort - Bukit Gambang Resort City. You'll be 0.2 km (0.1 mi) from Bukit Gambang Waterpark Resort and 14.2 km (8.8 mi) from Kuan Ti Kong Chinese Temple. Highlights at this hotel include a water park, a restaurant and an outdoor swimming pool. .At the hotel's own lounge bar, you can stop for a drink. Enjoy the waterslide along with access to a safari and archery. Additionally, you'll find free Wi-Fi in public areas, a games room and a garden. Each morning buffet breakfast is served between 7 AM and 10 AM. There's also free self parking, along with the convenience of a free area shuttle. .Places within a 30-minute drive of this 3-property class Gambang hotel include Dagun and Pulau Tanjung Putus.

What's nearby

  • Bukit Gambang Waterpark Resort - 3 min walk - 0.3 km
  • Sungai Pandan Waterfall - 36 min drive - 36.9 km
  • Kuantan City Mall - 44 min drive - 41.8 km
  • Teluk Cempedak Beach - 54 min drive - 48.6 km
  • Sepat Beach - 57 min drive - 54.9 km

Getting around

  • Kuantan (KUA-Sultan Haji Ahmad Shah) - 29 min drive

Restaurants

  • ‪Pasar Malam Taman Gambang Damai - ‬13 min walk
  • ‪Areana Tomyam Seafood - ‬12 min walk
  • ‪Setia Tom Yam Gambang - ‬6 min drive
  • ‪Rohaya restaurant - ‬11 min walk
  • ‪Cafe A - ‬4 min drive

About this property

Arabian Bay Resort - Bukit Gambang Resort City

Arabian Bay Resort - Bukit Gambang Resort City offers its guests a water park (surcharge), a waterslide, and an outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

An arcade/games room, gift shops/newsstands, and a garden are also featured at the family-friendly Arabian Bay Resort - Bukit Gambang Resort City. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 3-star Gambang hotel is smoke free.

  • 546 guestrooms or units
  • 4 buildings
  • Conference rooms
  • Built in 2012
  • Breakfast available (surcharge)
  • Front desk safe
  • Games room or arcade
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Arabian Bay Resort - Bukit Gambang Resort City offers 546 air-conditioned accommodations with minibars and complimentary bottles of water. Rooms open to balconies. This accommodation offers separate dining areas and includes desks. Televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. This Gambang hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a ceiling fan. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free area shuttle
  • Free self parking on site
  • Valet parking on site (MYR 50 per day)
  • Limited on-site self and valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: MYR 38 for adults and MYR 23 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Archery
  • Hunting
  • Outdoor pool
  • Ropes course
  • Safari
  • TV in common areas
  • Water park
  • Waterslide

Family friendly

  • Arcade/game room
  • Free area shuttle
  • Living room
  • Outdoor pool
  • Separate in-room dining area
  • Water park (surcharge)
  • Waterslide

Conveniences

  • ATM
  • Gift shop/newsstand
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 4 buildings
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Living room

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5 PM

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property
Information provided by the property may be translated using automated translation tools
Safari park hours are Tuesday-Sunday 1-9 PM; Friday-Sunday and public holidays 10 AM-9 PM. Closed on Mondays, except during holiday weeks. Water park hours are Monday, Wednesday, and Thursday 11 AM-6 PM; Friday-Sunday and public holidays 10 AM-6 PM. Closed on Tuesdays, except during holiday weeks. AA Park hours are Tuesday-Sunday, morning session: 8:30-11:30 AM and afternoon session: 4:45-7:45 PM. Closed on Mondays, except during holiday weeks.

Renovations and closures

This property is closed from 1 October 2022 to 30 June 2023 (dates subject to change).

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 53.0 per night.

Payment types

  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 38 for adults and from MYR 23 for children
  • Airport shuttle fee: MYR 100 per vehicle (return)
  • Valet parking fee: MYR 50 per day
  • Rollaway bed fee: MYR 53.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation.

We should mention

  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Arabian Bay Bukit Gambang City
Arabian Bay Resort Bukit Gambang Resort City
Arabian Bukit City
Arabian Resort Bukit Resort City
Arabian Bay Resort Bukit Resort City
Arabian Bay Bukit City
Arabian Bay Bukit Gambang City
Arabian Bay Resort Bukit Gambang Resort City
Arabian Bay Resort - Bukit Gambang Resort City Hotel
Arabian Bay Resort - Bukit Gambang Resort City Gambang
Arabian Bay Resort - Bukit Gambang Resort City Hotel Gambang

Frequently asked questions

What is the cancellation policy at Arabian Bay Resort - Bukit Gambang Resort City?

Arabian Bay Resort - Bukit Gambang Resort City offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Arabian Bay Resort - Bukit Gambang Resort City?

Yep, Arabian Bay Resort - Bukit Gambang Resort City has a free self car park. Additionally there is valet parking for MYR 50 per day.

Are there any beaches close to Arabian Bay Resort - Bukit Gambang Resort City?

The closest beach to Arabian Bay Resort - Bukit Gambang Resort City is Sepat Beach (33.6 km).

Does Arabian Bay Resort - Bukit Gambang Resort City have a pool?

Arabian Bay Resort - Bukit Gambang Resort City has an outdoor pool.

Does Arabian Bay Resort - Bukit Gambang Resort City have a waterslide?

Yep, this property has a waterslide!

What makes Arabian Bay Resort - Bukit Gambang Resort City a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Arabian Bay Resort - Bukit Gambang Resort City.

Is Arabian Bay Resort - Bukit Gambang Resort City family-friendly?

You bet! With amenities such as an arcade, a water park and an outdoor pool, it's no surprise that Arabian Bay Resort - Bukit Gambang Resort City is a hit with families.

Does Arabian Bay Resort - Bukit Gambang Resort City serve breakfast?

Sure does, buffet breakfast is available daily from 7 AM to 10 AM.

Is there a free airport shuttle available at Arabian Bay Resort - Bukit Gambang Resort City?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Arabian Bay Resort - Bukit Gambang Resort City?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Arabian Bay Resort - Bukit Gambang Resort City?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Arabian Bay Resort - Bukit Gambang Resort City?

No, pets are not allowed.

Arabian Bay Resort - Bukit Gambang Resort City Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 19 out of 135 reviews
Rating 8 - Good. 41 out of 135 reviews
Rating 6 - Okay. 57 out of 135 reviews
Rating 4 - Poor. 14 out of 135 reviews
Rating 2 - Terrible. 4 out of 135 reviews

6.8/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, amenities
If you all want to stay to this hotel please bring a long your barth towel. Hotel not provided the towels No room services are available Room dasty.
Stayed 1 night in Oct 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Percutian singkat yang sangat best!!!

Untuk penginapan selama 2 malam di Arabian Bay, overall sy dan keluarga sangat puas hati...Sarapan pagi yang pelbagai dan berbaloi dengan harga...cuma perlu perbaiki dari segi penyelenggaraan lif....Dari segi bilik sangat bersih dan besar....terbaik!!!
Stayed 2 nights in Aug 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room. Suitable for family.
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
A package with the water park and safari park ticket is awesome!
Stayed 2 nights in Jan 2020
Verified review

6/10 Okay

Disliked: Property conditions & facilities

Never staying here again!

Not a maintained place. The room has issues even with opening the EM lock! The whole area was not even made to be a hotel. Room cleaning service and rubbish collection services utilise the same pathetic, slow lift as guests! Safari Park was pretty pathetic too!
Bukit Gambang Safari Park
Bukit Gambang Safari Park
Bukit Gambang Safari Park
Stayed 1 night in Dec 2019
Verified review

6/10 Okay

Liked: Staff & service
The floor is wet during check in .... overall ok
Stayed 1 night in Dec 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service
The staff are very nice and helping. The buildings are well maintained but certain area left un-managed. The room condition is a bit expensive for the price. floor not mopped clean. Dust everywhere in the room, balcony not cleaned. I guess there's bed bugs too coz my kids and I got red itchy bumps on our skin when wake up in the morning.
Stayed 1 night in Nov 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This properties good for family trip.
Stayed 2 nights in Aug 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perkhidmatan di kaunter pendaftaran masuk boleh ditambah baik agar lebih cepat dengan menambah bilangan kaunter dibuka serta lebih mesra dengan pelanggan
Stayed 1 night in Aug 2019
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness
Dispointed with "eco green" which was apply to bed sheet and towel
Stayed 2 nights in Jul 2019
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities, room comfort

Not recommended

Overall.... Not so good. Not so guest-friendly frontdesk staff. Hotel walkway, lift lobby and lift soooo dirty, dusty, full of stains, ciggarette butts etc.
Stayed 1 night in Apr 2019
Verified review

6/10 Okay

Liked: Cleanliness, staff & service

Need some improvement for hotel service!!!

when check in we encounter bad habit, some of the guest smoking nearby hotel lift. I am having my children expose to the smoke. I really hate that, even though we have warn them, they just ignore me. on daylight, the hotel did swith off the corridor lamp. walkway to the room is too dark,I do recommend the hotel should switch on the walkway lamp because it is really dark. I do request non smoking room, but the hotel give me the room for smoker.. they also put ashtray in my room. I really disappointed with this. nothing warn me about this hotel do keep deposit in cash. they do not prefer to use credit or debit card... another minus point there.. you should warn me about this in your hotel description. luckyly I do prepare some cash money because of ticket to safari park. this hotel os close to water park and safari park. the safari got alot of animals, and it do have lot of event there.. almost every one hour they do prepare live show.
Stayed 1 night in Mar 2019
Verified review

4/10 Poor

Disliked: Cleanliness
The room aircon is poor. And the pillow cover and bedsheet is so dirty.
Stayed 1 night in Mar 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok for release tension
Stayed 1 night in Dec 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service good
Stayed 3 nights in Dec 2018
Verified review

4/10 Poor

Disliked: Property conditions & facilities, room comfort
paid for 3 adults and 1 child but got a single room with extra mattress. all other things are meant for 2 persons only.
Stayed 2 nights in Nov 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms okay but corridors, walk steps not clean.. no lighting on walkways and smelly
Stayed 1 night in Sep 2018
Verified review

4/10 Poor

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Canteen food

Breakfast provides no fruit juice, lousy canteen style Of coffee, limited choice of eggs (no on the spot cooking of simple food like fried egg). Even saw a crochoches walking on the floor! The price paid for the breakfast should be well below RM20.00 per person instead of RM38/ RM40 per person. Not enough complementary coffee stick provided.
Stayed 2 nights in Sep 2018
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, room comfort

Need major improvements

Visited on 9 sept 18 and was my second visit after 3yrs. First visit was good but this time it was horrible experience. We checked in late at 7.30pm because there was no tram (bus) service from savana station to exit point and exit point to hotel. Our room was not ready when we got the access. We were lucky we saw room service lady at the end of corridor and requested her to assist to clean up the room. She took 30mins to clean but she told us no drinking water and towels available. Very disappointed. Here i must mentioned dispite crowded and agitated visitors, staff manning the check-in counters still managed to give a smiling face and properly greeted me. Keep up the good work! The rest of the problems, the management have to really improve it.
Stayed 1 night in Sep 2018
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort

Bad hospitality

Requested item are not provided as plan. Bad walkway lighting and breakfast ni have variety in food
Stayed 1 night in Sep 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience.
Stayed 1 night in Jul 2018
Verified review

6/10 Okay

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness

Nice hotel but cleanliness need to improve

Nice big room. Disappointed when check in as the bedsheet is dirty with mark , kettle is dirty ,rust and full of ants inside . Floor is not been clean properly .
Stayed 1 night in Jun 2018
Verified review

4/10 Poor

Disliked: Cleanliness
Not worth the money..the toilet not so clean.The staff forget to do housekeeping for my room.For the room price,better to find much better hotel in Kuantan.
Stayed 2 nights in Apr 2018
Verified review

6/10 Okay

Good hotel at Gambang area.

Overall experience is good and found one of the good strategic place to stay.
Stayed 2 nights in Apr 2018
Verified review

6/10 Okay

Waiting Time At The Safari Park.

The management of the Safari Park has to add more ticketing booth during peak hours. We have to wait for two hours to have a tour to the Safari Land.
Stayed 2 nights in Dec 2017