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Hotel Sandakan

3.0 star property
Comfortable hotel with 2 restaurants and 24-hour front desk

Choose dates to view prices

Photo gallery for Hotel Sandakan

Deluxe Twin Room
Property entrance
2 restaurants, breakfast, lunch, dinner served; Malaysian cuisine
Standard Single Room | Bathroom
2 restaurants, breakfast, lunch, dinner served; Malaysian cuisine
Reviews
7.4

Good

Popular amenities

  • RestaurantRestaurantRestaurant
  • Room serviceRoom serviceRoom service
  • HousekeepingHousekeepingHousekeeping
  • LaundryLaundryLaundry
  • Parking includedParking includedParking included
  • Air conditioningAir conditioningAir conditioning

Explore the area

Map
Block 83, Town Centre, 4th Avenue, Sandakan, Sabah, 90000
  • Popular LocationLankayan island2 min walk
  • Popular LocationSandakan Harbour Mall4 min walk
  • Popular LocationAgnes Keith House11 min walk
  • AirportSandakan (SDK)20 min drive

Room options

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

Highlights

Air conditioning
TV
Private bathroom
Bidet
Free bottled water
Electric kettle
Desk
Desk chair
  • 18 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

Highlights

Air conditioning
TV
Private bathroom
Bidet
Free bottled water
Electric kettle
Desk
Desk chair
  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Studio Suite

Junior Studio Suite

Junior Studio Suite

Highlights

Air conditioning
TV
Private bathroom
Bidet
Free bottled water
Electric kettle
Desk
Desk chair
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

Highlights

Air conditioning
TV
Private bathroom
Bidet
Free bottled water
Electric kettle
Desk
Desk chair
  • 19 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room, 2 Queen Beds

Family Room, 2 Queen Beds

Family Room, 2 Queen Beds

Highlights

Air conditioning
TV
Private bathroom
Bidet
Free bottled water
Electric kettle
Desk
Desk chair
  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Children's pool
Sabah Hotel Sandakan
Pool
Hot tub
Spa
Kids pool
4.2 out of 5, Very good, (287)
The price is AU$126
for 1 night
includes taxes & fees
7 June - 8 June
Sabah Hotel Sandakan

About the area

Sandakan

Hotel Sandakan puts you in the heart of Sandakan, within steps of Sandakan Heritage Trail and Lankayan island. Highlights at this hotel include 2 restaurants and in-room free WiFi. .The restaurant, Palm Cafe, serves Malaysian cuisine and is open for breakfast, lunch and dinner. Additionally, you'll find free Wi-Fi in public areas and laundry facilities. There's also free self parking, along with the convenience of car rentals on site. .Sights within a short walk of this 3-property class Sandakan hotel include Sandakan Harbour Mall and within a 15-minute walk you'll find Agnes Keith House.

What's nearby

  • Lankayan island - 2 min walk
  • Sandakan Harbour Mall - 4 min walk
  • Agnes Keith House - 11 min walk
  • Sandakan Rainforest Park - 7 min drive
  • Sepilok Orangutan Rehabilitation Centre - 23 min drive

Getting around

  • Sandakan (SDK) - 21 min drive

Restaurants

  • Kedai Kopi Sabar Menanti - 3 min walk
  • Palm Garden Chinese Restaurant - 1 min walk
  • Harbour Garden Cafe - 5 min walk
  • Roastery - 1 min walk
  • Balin Roof Garden Bar & Bistro - 5 min walk

About this property

Hotel Sandakan

Comfortable hotel with 2 restaurants and 24-hour front desk
There are 2 restaurants on site. WiFi is free in public spaces. There are 2 meeting rooms available. The business-friendly Hotel Sandakan also features concierge services, laundry facilities, and dry cleaning/laundry services. Limited free parking is available on a first-come, first-served basis.

This 3-star Sandakan hotel is smoke free.

  • 1 building
  • 105 guestrooms or units
  • 9 levels
  • 2 dining venues
  • Conference rooms
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Concierge
  • Wedding services available
  • Lift
  • No smoking on site
Hotel Sandakan offers 105 air-conditioned accommodations, with complimentary bottles of water. This Sandakan hotel provides complimentary wireless Internet access.

Bathrooms include baths or showers and bidets. Business-friendly amenities include desks, desk chairs and telephones. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • 2 restaurants

Restaurants on site

  • Palm Cafe
  • Palm Garden

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Wedding services

Business services

  • 2 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 9 floors
  • Ballroom
  • Banquet hall
  • Building
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer on request
  • Private bathroom
  • Towels

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 75.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: MYR 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 75.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Sandakan
Sandakan Hotel
BEST WESTERN Sandakan Hotel & Residence Sabah, Malaysia
Hotel Sandakan Sabah, Malaysia
Hotel Sandakan Hotel
Hotel Sandakan Sandakan
Hotel Sandakan Hotel Sandakan

Frequently asked questions

What is the cancellation policy at Hotel Sandakan?

Hotel Sandakan offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Sandakan?

Yep, Hotel Sandakan has a free self car park. Onsite parking is limited.

Is there a free airport shuttle available at Hotel Sandakan?

No, Hotel Sandakan does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Sandakan?

Yep, you can grab a meal at Hotel Sandakan's onsite restaurant that serves Malaysian cuisine.

What time are check-in & check-out at Hotel Sandakan?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Sandakan?

No, pets are not allowed.

Hotel Sandakan Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 16 out of 73 reviews" "
Rating 8 - Good. 26 out of 73 reviews" "
Rating 6 - Okay. 26 out of 73 reviews" "
Rating 4 - Poor. 3 out of 73 reviews" "
Rating 2 - Terrible. 2 out of 73 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Helen

Stayed 1 night in Mar 2023

10/10 Excellent

Helen

Stayed 1 night in Mar 2023

8/10 Good

NancyLee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
One night stay on our way back to KK/KL. Really nice staff. Great breakfast. Hotel is a bit warn but fine for a short stay.
Stayed 1 night in Oct 2019

8/10 Good

NancyLee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for short stay in Sandakan
There was a mixup with our reservation that didn’t show up in the hotel’s computer. We finally got squared away but had to ask a few times about the problem. It seemed they were reluctant to have to ask us about our booking details but were very nice and apologetic. The room was well appointed and stocked with water, coffee, tea and bathroom amenities. The corridor is warn and in need of carpet and brighter lighting. Very friendly staff. Great breakfast. Just a couple blocks from the waterfront, but Sandakan is not a town you need to plan to stay for more than a day.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good! The rooms are clean and cozy - bed and pillows slightly stiff and it took a long time for them to find my booking and check me in then when I arrived. Seemed to be a little bit of a problem with organisation/communication cause the first day they didn’t know I had paid for breakfast and then the cleaners came to my room and thought I was gonna check out one day prior than my actual check out. But otherwise good service - friendly staff and nice food!
Stayed 4 nights in Sep 2019

8/10 Good

Janice

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient location
Comfortable enough room with a good bathroom. Wi-fi never seemed to work properly and had to keep logging in again. We were out all day till 4pm but on our return found that the room had not been made up and had to call housekeeping. We had breakfast the first morning but there weren’t many suitable European choices. For some reason our booking for the second day did not include breakfast bu5 we found a cheap restaurant across the road with a more suitable breakfast. Staff in restaurant were helpful. Easy to walk to Agnes Keith House and the harbour.
Stayed 1 night in Aug 2019

4/10 Poor

Inge

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Can you take the bad with the good?
his hotel did not receive, or did not see, our booking via hotels.com; no idea if hotels.com/expedia did not confirm our booking. It therefor took hours to get rooms (we booked 2), a lot of confusion; no explanation. Tried to contact hotels.com and expedia. Passed around 4 different people with no body taking responsibility. the hotel is run down, not clean but the beds were comfortable. bathrooms very much in need of a refurbishment. Pictures on hotels.com must be from long time ago. some notes advertised refurbishments had taken place earlier this year and so perhaps other floors are in better condition. We had a room on the 2nd and 4th floor. the breakfast was a mixture of asian and european. they have a waffle station, freshly made and an "egg" station. this was nice. the hotel is well located; a block away from the see front. the cost charged if booked direct is about 30% less as if you book it via hotels.com; till no reaction from hotels.com on this incident.
Stayed 1 night in Jul 2019

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big, clean and comfy
I booked Hotel Sandakan on the recommendation of the driver I used out at Sepilok, and I'm grateful that I did. The hotel was great, in a good location close to countless eateries, and several convenience stores/supermarkets. Service was excellent. The room was large, clean, and very comfortable - I stayed in the Junior Suite. The room had both a shower and bath. Highly recommend if staying in Sandakan.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
We booked family room for 4 persons but that room type was not available. Even though the hotel has gave us extra bed but the room size definitely not as big as what we expect.
Stayed 1 night in Jun 2019