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Metropole Hotel Kampala

3.5 star property

Photo gallery for Metropole Hotel Kampala

Front of property
A covered outdoor seating area with tables and chairs, surrounded by a railing with a view of a forested landscape.
A spacious, multi-level atrium with a central seating area, high ceilings, and large windows.
A dining area with wooden tables and chairs, a decorative ceiling, and a view of the outdoors.
A spacious atrium with multiple seating areas, a central staircase, and a high ceiling with natural light.

Reviews

7.0 out of 10
Good

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View map
Windsor Crescent Road Plot 51-53, Kampala, Central, 227744
  • Place, Uganda Golf Course
    ‪5 min walk‬
  • Place, The Acacia Mall
    ‪15 min walk‬
  • Place, Uganda National Museum
    ‪18 min walk‬
  • Airport, Entebbe (EBB-Entebbe Intl.)
    ‪43 min drive‬

Room options

View all photos for Deluxe Double Room, Golf View

A hotel room with a large bed, a desk, a chair, and a view of the outdoors.

Deluxe Double Room, Golf View

8.0 out of 10
Very good
(1 review)
  • Golf view
  • 26 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Business Double Room, Golf View

A hotel room with a large bed, a desk, a chair, and a view of the outdoors.

Business Double Room, Golf View

  • Golf view
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Single Room

In-room safe, desk, iron/ironing board, rollaway beds

Deluxe Single Room

  • Golf view
  • Sleeps 1
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Business Double Room, City View

A hotel room with a large bed, a desk, a chair, and a view of the outdoors.

Business Double Room, City View

  • City view
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Double or Twin Room, City View

In-room safe, desk, iron/ironing board, rollaway beds

Deluxe Double or Twin Room, City View

  • City view
  • 26 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

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About the area

Kampala

At Metropole Hotel Kampala you'll be within just a 5-minute stroll of Uganda Golf Course and within 20 minutes of The Acacia Mall. Highlights at this hotel include free daily breakfast, free self-parking and a bar/lounge. .Enjoy the gym along with access to golf lessons and a driving range. For a bite to eat, you can stop by one of the hotel's 2 restaurants. Business amenities include meeting rooms and a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Free English breakfast is available daily between 7 AM and 10 AM. There's also the convenience of an airport shuttle. .Places within a 30-minute walk of this 3.5-property class Kampala hotel include All Saints Cathedral and British High Commission.

What's nearby

  • Uganda Golf Course - 5 min walk - 0.5 km
  • The Acacia Mall - 15 min walk - 1.3 km
  • British High Commission - 16 min walk - 1.4 km
  • Uganda National Museum - 18 min walk - 1.6 km
  • Makerere University - 2 min drive - 1.9 km

Getting around

  • Entebbe (EBB-Entebbe Intl.) - 63 min drive

Restaurants

  • ‪Yujo Izakaya - ‬11 min walk
  • ‪Fairway Hotel - ‬5 min walk
  • ‪Bight of Benin - ‬12 min walk
  • ‪Fame Lounge and Restaurant - ‬2 min walk
  • ‪Mediterraneo Restaurant - ‬4 min walk

About this property

Metropole Hotel Kampala

There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi and wired Internet.

Business amenities include a business centre and meeting rooms. A fitness centre, a terrace, and barbecue grills are also featured at the business-friendly Metropole Hotel Kampala. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Kampala hotel.

  • 1 building
  • 60 guestrooms or units
  • 4 levels
  • 2 dining venues
  • Conference rooms
  • Built in 2007
  • English breakfast (free)
  • Deli
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
Metropole Hotel Kampala offers 60 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Fridges and coffee/tea makers are provided. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. LCD televisions come with digital channels. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free English breakfast available daily 7 AM to 10 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • Golf caddies
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Gym
  • Pro golf lessons
  • Pro golf shop

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 3 per cent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 22 July 2025 to 31 July 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Cots (infant beds) are available for USD 25.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 50 per person (one-way)
  • Crib (infant bed) fee: USD 25.0 per day
  • Rollaway bed fee: USD 25.0 per night
  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Metropole Hotel Kampala
Metropole Kampala
Metropole Hotel Kampala Hotel
Metropole Hotel Kampala Kampala
Metropole Hotel Kampala Hotel Kampala

Frequently asked questions

What is the cancellation policy at Metropole Hotel Kampala?

Metropole Hotel Kampala offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Metropole Hotel Kampala?

Yep, Metropole Hotel Kampala has a free self car park.

Does Metropole Hotel Kampala serve breakfast?

Yeah, complimentary English breakfast is offered daily from 7 AM to 10 AM.

Is there a free airport shuttle available at Metropole Hotel Kampala?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Metropole Hotel Kampala?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Metropole Hotel Kampala?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Metropole Hotel Kampala?

No, pets are not allowed.

Is there a golf course on site at Metropole Hotel Kampala?

There is a golf course next to Metropole Hotel Kampala.

Metropole Hotel Kampala Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 6 out of 44 reviews
Rating 8 - Good. 21 out of 44 reviews
Rating 6 - Okay. 9 out of 44 reviews
Rating 4 - Poor. 4 out of 44 reviews
Rating 2 - Terrible. 4 out of 44 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Shrinivasan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was comfortable
Stayed 7 nights in Nov 2021
Verified

6/10 Okay

Abu Bakarr

Liked: Room comfort
The hotel neds some updates, it's very old
Stayed 1 night in Mar 2020
Verified

2/10 Terrible

Unsatisfied

Liked: Cleanliness
Disliked: Staff & service
I I didn't like how a night shift employee checked into my room at 5:30 in the morning while i was at the gym. The employee had no reason to be in my room at that time and he couldn't give me a reason why he was there. Then i call the front desk to report the incident and its the same employee who picked up the phone and assured me that no one was in my room. When the morning supervisor came we reviewed the camera and sure enough that employee was in my room for no apparent reason. I was forced to check out of the hotel prematurely and had to find another secure hotel. I will never go back to that hotel for poor security.
Stayed 6 nights in Mar 2020
Verified

6/10 Okay

Verified traveller

Good basic rooms, restaurant. Very good value
Stayed 2 nights in Mar 2020
Verified

2/10 Terrible

Vianney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

My worse stay in Metrople kampala -feb'2020

Hotel stay was worse -compare to my previous visits. property is old not maintained well -insuffient lighting in wash room /fused bulbs/ dusty rooms / ineffective air condition in room .. etc etc . ANTS were seen around and also a small RAT that was moving about -reported to the reception-on check out. food and facility average - I do not recommend this property to anyone and will never stay again.
Stayed 2 nights in Feb 2020
Verified

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and went out of their way to answer my every request. I think the rooms would be better with carpet rather than bare tile and a pair of house slippers or shoes would make a difference with the bare tiles. Water pressure is good though the shower would do better with a sliding glass door rather than a curtain. The breakfast is good and has nice variety. A little noisy in the morning due to being next to a major road but it is manageable. Overall I would stay here again.
Stayed 1 night in Jan 2020
Verified

2/10 Terrible

Charles

Disliked: Cleanliness, amenities, property conditions & facilities
If you have no better place to stay,then book this hotel.very poor ethics in regards to front desk and management. Booked a fully paid stay for 15 days but due to other obligations had to leave in 5 days, with booking company promising to refund my balance. The hotel management RIPPED me off by refusing to honor the request from Expedia. Again if you have no better place to stay and all the many surrounding hotels are full then make this your choice. For me i will never.
Stayed 13 nights in Dec 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness

Surprised and Embarrassed

Somewhat surprised to assign a lower classified room rather than a pre-booked one. I was more embarrassed because they didn't ask for any comment or understanding on this at the time of check-in. Facility status varies from room to room. Especially, lighting and bathroom drainage are different. Housekeeping time varies with employees. Accommodation costs US$ 75/day, which is not cheap.
Stayed 4 nights in Nov 2019
Verified

4/10 Poor

HYANGHEE

Disliked: Property conditions & facilities, room comfort
very noisy on the street sided room. I cant sleep due to loud club music
Stayed 4 nights in Nov 2019
Verified

8/10 Good

Tai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
大変快適な滞在でした。従業員の気持ちよい対応と美味しい朝食に感謝。エンテベ空港へのアクセスにも便利。
Stayed 1 night in Sep 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bonne ubication. Calme et lumineux.

Bonne ubication. Calme et lumineux. Restauration pas top.
Stayed 1 night in Apr 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food from restaurant was excellent especially the Thai and the fish. Room at the back was noisy with traffic and people talking outside. Ask for rooms in the front. Adequate gym facility. Good siting area for a small hotel
Stayed 2 nights in Jul 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast spread each morning was excellent, and the food in the restaurant is also excellent. The staff is very friendly and helpful. Both times I have stayed at the hotel, the air conditiong was not working, which made it difficult to sleep
Stayed 5 nights in Apr 2019
Verified

8/10 Good

Raheel

Liked: Cleanliness, staff & service
Very cooperative staff and rooms are run down a bit.
Stayed 9 nights in Mar 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is extremely friendly and attentive.They made my stay all the better
Stayed 5 nights in Mar 2019
Verified

4/10 Poor

Rebecca

Liked: Cleanliness
Disliked: Staff & service

Great location, not worth the money

The breakfast is terrible, seems like it was cooked a few days ago as nothing tasted fresh, very few options as well. Hotel staff could be trained in customer service as it seems like none of them wanted to be there. The rooms could also be refurbished.
Stayed 1 night in Dec 2018
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Breakfast choice was poor
Stayed 1 night in Nov 2018
Verified

8/10 Good

Emma

Liked: Cleanliness, staff & service
Rooms were spacious and comfortable and the staff very friendly. One side of the hotel was very noisy because of a bar down the road so request a room on the golf course side for less disturbance.
Stayed 5 nights in Mar 2018
Verified

8/10 Good

Kate

Liked: Cleanliness, staff & service, room comfort

Comfortable stay

The recent stay at the Metropole Hotel in Kampala was pleasant. The hotel is generally clean and maintained however it is getting a little shabby. On the other hand the staff could not be faulted. Nothing was too much trouble, every request we had was dealt with efficiently and with graciousness. The room was always clean and fresh and the general areas were also clean. Of special mention is Agatha who organised our daily travel - she went above and beyond to ensure we travelled safely, comfortably and efficiently even in the crazy traffic of Kampala. All the drivers were courteous and helpful with one in particular waiting 2 hours when an appointment overrun. If you are looking for somewhere where you feel looked after then I would definitely book at The Metropole.
Stayed 5 nights in Feb 2018
Verified

8/10 Good

Jan Bisumbule Hedegaard

Liked: Staff & service, room comfort

Ikke helt perfekt. Men acceptabel!

Rengøringen var ikke helt god. Virkede lidt som der ikke helt var styr på rengøringen af rummene. Man kunne godt se at hotellet var gammelt og slidt. Men alt det blev helt og opvejet af et utroligt flink, smilende og meget hjælpsom personale. Så alt i alt 3 1/2 stjerne jeg vill ikke betænke mig på at benytte hotellet igen!
Stayed 2 nights in Nov 2017
Verified

8/10 Good

Shiraz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good experience.

Hotel was located in a good spot. Overall experience was good. Staff were friendly and helpful. More TV channels would have been nice.
Stayed 3 nights in Aug 2017
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms on street side are loud. Great staff. Location close to clubs. Good food.
Verified

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
The facilities are sufficient, although do show some wear and tear, though this may add to the experience of your visit. Internet service is slow, but can handle most email needs.
Verified

2/10 Terrible

Pradeep

1st time booked hotel from Hotels.com and screwd

Not much issue with hotel but screwed with hotels.com
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Basic

The hotel is in a pretty convenient location but is very basic and over priced.