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Nairobi Serena Hotel

5.0 star property

Photo gallery for Nairobi Serena Hotel

Outdoor pool
Lobby
Meeting facility
Daily buffet breakfast for a fee
Café

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$307
includes taxes & fees
10 July - 11 July

Explore the area

View map
Kenyatta Avenue / Processional Way, Nairobi
  • Place, Central Park
    ‪1 min walk‬
  • Place, Uhuru Park
    ‪2 min walk‬
  • Place, University of Nairobi
    ‪12 min walk‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪18 min drive‬

Room options

View all photos for Executive Suite

A hotel room's breakfast buffet setup with trays of white cups, saucers, and a coffee maker.

Executive Suite

  • Sleeps 2
  • Free Wi-Fi

View all photos for Chale Presidential Suite

A spacious bedroom with a large bed, a sofa, a desk, and a chandelier.

Chale Presidential Suite

  • Sleeps 2
  • Free Wi-Fi

Executive Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Premium Room

Premium Room

Premium Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room

Minibar, in-room safe, individually furnished, desk

Executive Room

  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Twin Room, 2 Single Beds, Non Smoking, City View

Minibar, in-room safe, individually furnished, desk

Deluxe Twin Room, 2 Single Beds, Non Smoking, City View

  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Queen Room

Minibar, in-room safe, individually furnished, desk

Deluxe Queen Room

9.2 out of 10
Wonderful
(13 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Room

Superior Room

Superior Room

  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite

Executive Suite | Living room

Executive Suite

  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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  • Pool
  • Spa
  • Pet-friendly
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9.4 out of 10, Exceptional, 141 reviews
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About the area

Nairobi

Nairobi Serena Hotel puts you in the heart of Nairobi, connected to the convention centre and within a 20-minute stroll of Uhuru Park and University of Nairobi. Highlights at this luxury hotel include 2 bars/lounges, a full-service spa and a restaurant. .A day of pampering can include massages, body scrubs and facials along with access to the sauna and hot tub. The restaurant, Cafe Magreb Restaurant, serves international cuisine and is open for breakfast, brunch, lunch and dinner. The Aksum Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the outdoor swimming pool, gym, sauna and kids' swimming pool. 4844 square feet (450 square metres) of event facilities include 8 meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 9:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Kilimani hotel, you'll be 1.8 km (1.1 mi) from Nairobi Hospital and 4.3 km (2.7 mi) from The Aga Khan University Hospital.

What's nearby

  • Central Park - 1 min walk - 0.1 km
  • Uhuru Park - 2 min walk - 0.2 km
  • University of Nairobi - 12 min walk - 1.0 km
  • City Square - 15 min walk - 1.3 km
  • Kenyatta International Convention Centre - 17 min walk - 1.4 km

Getting around

  • Syokimau Station - 24 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.) - 25 min drive

Restaurants

  • ‪Bricklayers Arms - ‬3 min walk
  • The Serena Nairobi Hotel
  • ‪Chinese Corner Prestige - ‬6 min walk
  • ‪Pointzero Coffee - ‬6 min walk
  • ‪Mwendaz - ‬10 min walk

About this property

Nairobi Serena Hotel

Nairobi Serena Hotel offers its guests a full-service spa, an outdoor pool, and a sauna. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A business centre and 8 meeting rooms are available. Event space at this hotel measures 4844 square feet (450 square metres) and includes conference space. A children's pool, a fitness centre, and spa services are also featured at the luxury Nairobi Serena Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Nairobi hotel.

  • 199 guestrooms or units
  • 7 levels
  • 3 buildings
  • 2 bars or lounges
  • 4844 sq ft of conference space
  • 450 sq. m of conference space
  • Built in 1962
  • Deli
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Nairobi Serena Hotel offers 199 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished. 21-inch LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Guests can pamper themselves with a trip to the on-site spa, which has 4 treatment rooms. Services include facials, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy.

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  • Pool
  • Free airport shuttle
  • Parking included
  • Free Wi-Fi
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The price is AU$218
includes taxes & fees
26 June - 27 June
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: USD 40 for adults and USD 20 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Cafe Magreb Restaurant
  • H&S Pan-Asian Restaurant
  • The Aksum Bar
  • The Mandhari Restaurant
  • The Pool Terrace and Bar

Things to do

  • 18-hole adjacent golf course
  • Children's pool
  • Full-service spa
  • Golf caddies
  • Gym
  • Mini golf
  • Outdoor pool
  • Piano
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • In-room babysitting
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 4,844 square feet of conference space
  • 8 meeting rooms
  • Business centre

Outdoors

  • Garden
  • In a national park
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • In-room massages
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Lever door handles
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 7 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 1962
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 21-inch LCD TV with premium cable/satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in and check-out are available
Late check-in fee: 75-per cent of room rate for check-in between 6:00 PM and midnight
Express check-in available

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 40 for adults and from USD 20 for children
  • Airport shuttle fee: USD 40 per person (one-way)
  • Airport shuttle fee per child: USD 40 (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee: 75 per cent of room rate for check-in between 6:00 PM and midnight
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

Property Registration Number 7997

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Nairobi Serena
Hotel Serena Nairobi
Nairobi Hotel Serena
Nairobi Serena
Nairobi Serena Hotel
Serena Hotel
Serena Hotel Nairobi
Serena Nairobi
Serena Nairobi Hotel
Nairobi Serena Hotel Hotel
Nairobi Serena Hotel Nairobi
Nairobi Serena Hotel Hotel Nairobi

Frequently asked questions

What is the cancellation policy at Nairobi Serena Hotel?

Nairobi Serena Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Nairobi Serena Hotel?

As of 25 June 2026, prices found for a 1-night stay for 2 adults at Nairobi Serena Hotel on 10 July 2026 start from AU$307, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Nairobi Serena Hotel?

Yep, Nairobi Serena Hotel has a free self car park.

Is there a spa on site at Nairobi Serena Hotel?

Yep, there is an onsite spa at Nairobi Serena Hotel. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does Nairobi Serena Hotel have a pool?

Nairobi Serena Hotel has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Nairobi Serena Hotel?

Nairobi Serena Hotel features a full-service spa, an outdoor pool and 2 bars.

What makes Nairobi Serena Hotel a romantic place to stay?

A hot tub and al fresco dining, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Nairobi Serena Hotel.

Is Nairobi Serena Hotel family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as childcare services in the guestrooms, it's no surprise that Nairobi Serena Hotel is a hit with families.

Does Nairobi Serena Hotel serve breakfast?

You bet, buffet breakfast is served daily between 6:30 AM and 9:30 AM.

Is there a free airport shuttle available at Nairobi Serena Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Nairobi Serena Hotel?

Yep, they've got a poolside bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Nairobi Serena Hotel?

Check-in begins at noon. Check-out time is 10 AM.

Are pets allowed at Nairobi Serena Hotel?

No, pets are not allowed.

Is there a golf course on site at Nairobi Serena Hotel?

There is a golf course next to Nairobi Serena Hotel.

Nairobi Serena Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 246 out of 335 reviews
Rating 8 - Good. 66 out of 335 reviews
Rating 6 - Okay. 15 out of 335 reviews
Rating 4 - Poor. 5 out of 335 reviews
Rating 2 - Terrible. 3 out of 335 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

daniel

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable and close to the Airport .
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Audrey

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely gorgeous property with beautiful, helpful staff and delicious meals. can't wait to go again and again.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Akhil

Liked: Cleanliness, amenities, property conditions & facilities
The staff make it really a 5 star
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities
Staff was very friendly. Great location. Great view.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Mumtaz

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is beautiful and the staff were very professional. Location is convenient. I found the restaurants within the hotel expensive.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities
Friendly staff.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Endia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great food and helpful staff.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

LAURA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night. We really enjoyed Francis playing jazz music on the piano. Staff is very attentive. We felt safe there. They have a lovely pool. Rooms are nice and clean.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Audrey

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely the best hotel in Nairobi
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

stuart

Liked: Cleanliness, amenities, property conditions & facilities
Great service - friendly staff
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Nick

Liked: Cleanliness
We did Ambesoli and due to traffic the trip as mentioned in their itinerary took 13 hours was very nice Breakfast was very good and staff and service excellent
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel that we enjoyed very much. The design, food, staff and room finishings were all tip notch.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Rahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful and athentic 5 star hotel
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Fatima Toluwalase

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a short stay here but great experience overall.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Salimah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, staff and food!
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Lindsay

Liked: Cleanliness, amenities, property conditions & facilities
I had a lovely stay at Hotel Serena. The staff were so sweet and helpful. There is a good choice of restaurants and a nice bar to have a casual drink at. The hotel is in a good location as it is in the pick up area for tours. I was here for five nights and went out for day trips each day. It felt like a home from home.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
the pool area was fantastic. Rest of hotel and rooms were nice, but pool great.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities
The grand old lady from 1976 by the park in downtown Nairobi is still going strong. Excellent security and service, good variety of restaurants and food types, very clean pool area and attentive, super-friendly staff. We will be back!
Stayed 1 night in Jan 2026
Verified

8/10 Good

Chinedum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and friendly staff. The airport shuttle for $40 is a NO for me though, considered high as Uber can easily get to same airport for around KS1000
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Guillaume Valery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect during my 1week stay
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Melinda Wenner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff!
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Alireza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, prime location and fantastic amenities.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greeat service and kind staff
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Anush

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place to stay

It was a very good hotel with excellent pool and restaurant
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Jay

Liked: Staff & service, property conditions & facilities
Very nice hotel
Stayed 2 nights in Apr 2024