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Shiroyama Hotel Kagoshima

4.0 star property
Hotel in Kagoshima with 6 restaurants and full-service spa

Photo gallery for Shiroyama Hotel Kagoshima

Miscellaneous
Bar (on property)
TSUMUGI Forest Twin Room, Non Smoking (No View, No Extra Bed)
Hot springs
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Spa
  • Room service
  • Laundry
The current price is AU$263
6 July - 7 July

Explore the area

Map
41-1 Shinshoin-cho, Kagoshima, Kagoshima (prefecture), 890-8586
  • Mt. Shiroyama
    ‪4 min walk‬
  • Kagoshima City Aquarium
    ‪3 min drive‬
  • Kagoshima Chuo Station Tourist Information Center
    ‪3 min drive‬
  • Kagoshima (KOJ)
    ‪39 min drive‬

Room options

View all photos for Comfort Forth, Mt. Sakurajima View, Non Smoking (No Extra bed)

Comfort Forth, Mt. Sakurajima View, Non Smoking (No Extra bed)

Comfort Forth, Mt. Sakurajima View, Non Smoking (No Extra bed)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Down duvet
Blackout curtains
Shower/bath combination
Private bathroom
  • 48 sq m
  • Ocean view
  • Sleeps 7
  • 4 Single Beds

View all photos for Forest Forth Room, Non Smoking (No View, No Extra Bed)

1 bedroom, down duvets, minibar, in-room safe

Forest Forth Room, Non Smoking (No View, No Extra Bed)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Down duvet
Blackout curtains
Shower/bath combination
Private bathroom
  • 48 sq m
  • Sleeps 7
  • 4 Single Beds

View all photos for Single Room, Non Smoking (Single Use, No View, No Extra bed)

Single Room, Non Smoking (Single Use, No View, No Extra bed)

Single Room, Non Smoking (Single Use, No View, No Extra bed)

9.2 out of 10
Wonderful
(21 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Down duvet
Blackout curtains
Bidet
Hairdryer
  • 17 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Forth Room, Non Smoking (No View, No Extra Bed)

1 bedroom, down duvets, minibar, in-room safe

Standard Forth Room, Non Smoking (No View, No Extra Bed)

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Down duvet
Blackout curtains
Shower/bath combination
Private bathroom
  • 54 sq m
  • Sleeps 7
  • 4 Single Beds

View all photos for Sakurajima View Forth, Non Smoking (No Extra Bed)

1 bedroom, down duvets, minibar, in-room safe

Sakurajima View Forth, Non Smoking (No Extra Bed)

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Down duvet
Blackout curtains
Shower/bath combination
Private bathroom
  • 54 sq m
  • Ocean view
  • Sleeps 7
  • 4 Single Beds

View all photos for Forest Twin Room, Non Smoking (No View, No Extra Bed)

Forest Twin Room, Non Smoking (No View, No Extra Bed)

Forest Twin Room, Non Smoking (No View, No Extra Bed)

8.2 out of 10
Very good
(12 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Down duvet
Blackout curtains
Shower/bath combination
Private bathroom
  • 25 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Sakurajima View Twin Room, Non Smoking (No Extra Bed)

Sakurajima View Twin Room, Non Smoking (No Extra Bed)

Sakurajima View Twin Room, Non Smoking (No Extra Bed)

8.0 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Down duvet
Blackout curtains
Shower/bath combination
Private bathroom
  • 27 sq m
  • Ocean view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Royal Suite, Mt. Sakurajima View (No Extra Bed)

Royal Suite, Mt. Sakurajima View (No Extra Bed)

Royal Suite, Mt. Sakurajima View (No Extra Bed)

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Down duvet
Bathrobes
Private bathroom
  • 126 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Double Room, Non Smoking (No View, No Extra Bed)

Standard Double Room, Non Smoking (No View, No Extra Bed)

Standard Double Room, Non Smoking (No View, No Extra Bed)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Down duvet
Blackout curtains
Shower/bath combination
Private bathroom
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Twin Room, Mt. Sakurajima View, Non Smoking (No Extra Bed)

Premium Twin Room, Mt. Sakurajima View, Non Smoking (No Extra Bed)

Premium Twin Room, Mt. Sakurajima View, Non Smoking (No Extra Bed)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Down duvet
Blackout curtains
Shower/bath combination
Private bathroom
  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Double Room, Mt. Sakurajima View, Non Smoking (No Extra Bed)

Grand Double Room, Mt. Sakurajima View, Non Smoking (No Extra Bed)

Grand Double Room, Mt. Sakurajima View, Non Smoking (No Extra Bed)

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Down duvet
Blackout curtains
Shower/bath combination
Private bathroom
  • 31 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for TSUMUGI Forest Twin Room, Non Smoking (No View, No Extra Bed)

TSUMUGI Forest Twin Room, Non Smoking (No View, No Extra Bed)

TSUMUGI Forest Twin Room, Non Smoking (No View, No Extra Bed)

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Down duvet
Blackout curtains
Bidet
Hairdryer
  • 25 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Grand Twin, Mt. Sakurajima View, Non Smoking (No Extra Bed)

Grand Twin, Mt. Sakurajima View, Non Smoking (No Extra Bed)

Grand Twin, Mt. Sakurajima View, Non Smoking (No Extra Bed)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Down duvet
Blackout curtains
Bidet
Hairdryer
  • 31 sq m
  • Ocean view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for TSUMUGI Sakurajima View Twin Room, Non Smoking (No Extra bed)

TSUMUGI Sakurajima View Twin Room, Non Smoking (No Extra bed)

TSUMUGI Sakurajima View Twin Room, Non Smoking (No Extra bed)

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Down duvet
Blackout curtains
Bidet
Hairdryer
  • 27 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

About the area

Kagoshima

Shiroyama Hotel Kagoshima places you in the centre of Kagoshima, steps from Shiroyama Park and within a short 5-minute stroll of Mt. Shiroyama. Highlights at this hotel include 6 restaurants, a full-service spa and a free area shuttle. .A day of pampering at Esthe Spa Lapis can include massages, facials and mani/pedis. The restaurant, SUIREN, serves Japanese cuisine and is open for lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym and sauna as well as access to hot springs. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also the convenience of self parking. .In proximity to this 4-property class Kagoshima hotel you'll find Mount Sakurajima.

What's nearby

  • Mt. Shiroyama - 4 min walk - 0.4 km
  • Kagoshima City Museum of Art - 10 min walk - 0.8 km
  • Amu Plaza Kagoshima - 20 min walk - 1.6 km
  • Kagoshima City Aquarium - 3 min drive - 2.0 km
  • Kagoshima Chuo Station Tourist Information Center - 3 min drive - 1.9 km

Getting around

  • Kagoshima Station - 4 min drive
  • Kagoshima (KOJ) - 39 min drive

Restaurants

  • ‪三平らーめん照国本店 - ‬12 min walk
  • ‪ル シエル - ‬1 min walk
  • ‪バー カサブランカ - ‬1 min walk
  • ‪ガーデンレストラン ホルト - ‬1 min walk
  • ‪杏仁香 - ‬12 min walk

About this property

Shiroyama Hotel Kagoshima

Hotel in Kagoshima with 6 restaurants and full-service spa
Shiroyama Hotel Kagoshima offers its guests a full-service spa, hot springs, and a sauna. There are 6 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A fitness centre, spa services, and multilingual staff are also featured at Shiroyama Hotel Kagoshima. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Kagoshima hotel.

  • 1 building
  • 355 guestrooms or units
  • 10 levels
  • 6 dining venues
  • Built in 1963
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
Shiroyama Hotel Kagoshima offers 355 accommodations with minibars and a safe. Beds feature down duvets. Flat-screen televisions come with digital channels. Bathrooms include a shower, slippers, bidets and complimentary toiletries.

This Kagoshima hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Esthe Spa Lapis. Services include facials, body treatments and manicures and pedicures.

Public bath/onsen services include an indoor mineral hot spring (onsen). This service features separate men's and women's areas. There are hot springs open between 6:00 AM and 11:00 PM.

Languages

Chinese (Mandarin), English, Japanese, Korean

Similar properties

3 restaurants, breakfast, lunch, dinner served; Japanese cuisine

Sheraton Kagoshima

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
4.7 out of 5, Exceptional, 317 reviews
The price is AU$259
15 July - 16 July
Sheraton Kagoshima

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free area shuttle
  • Covered parking on site (JPY 1,300 per night)
  • RV/bus/lorry parking (surcharge) on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: JPY 3,900 for adults and JPY 1,300 for children
  • 6 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • HISUICHO
  • HOLT
  • LE CIEL
  • RAKUSUI
  • SUIREN

Things to do

  • Full-service spa
  • Gym
  • Hot springs
  • Sauna

Family friendly

  • Baby bath
  • Free area shuttle
  • In-room refrigerator
  • Laundry facilities
  • Stroller

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Outdoors

  • Garden

Full-service spa

  • Facials
  • Hot springs
  • Hot springs open from 6:00 AM - 11:00 PM
  • Hot springs water temperature - 40 ºC
  • In-room massages
  • Manicures/pedicures
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath

Accessibility

  • Lift

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 1963
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Late-night room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 2 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for JPY 2200.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3900 for adults and from JPY 1300 for children
  • Covered self-parking fee: JPY 1300 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: JPY 2200.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector, a security system and window guards in all accommodation.

We should mention

  • Hot springs access available from 6:00 AM to 11:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Hotel Shiroyama
Shiroyama Hotel
Shiroyama Kanko
Shiroyama Kanko Hotel
Shiroyama Kanko Hotel Kagoshima
Shiroyama Kanko Kagoshima
Castle Park Onsen Hotel
Hotel Shiroyama Kagoshima
Shiroyama Kagoshima
Shiroyama
Shiroyama Kagoshima Kagoshima
Shiroyama Hotel Kagoshima Hotel
Shiroyama Hotel Kagoshima Kagoshima
Shiroyama Hotel Kagoshima Hotel Kagoshima

Frequently asked questions

What is the cancellation policy at Shiroyama Hotel Kagoshima?

Shiroyama Hotel Kagoshima offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Shiroyama Hotel Kagoshima?

As of 3 July 2025, prices found for a 1-night stay for 2 adults at Shiroyama Hotel Kagoshima on 6 July 2025 start from AU$259.93, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Shiroyama Hotel Kagoshima?

Yep, Shiroyama Hotel Kagoshima has a covered self car park for JPY 1300 per night.

Are there any beaches close to Shiroyama Hotel Kagoshima?

The closest beach to Shiroyama Hotel Kagoshima is Iso Beach (3.4 km).

Is there a spa on site at Shiroyama Hotel Kagoshima?

Yep, Esthe Spa Lapis is available for guests. You'll enjoy heaps of services like facials and body treatments.

What makes Shiroyama Hotel Kagoshima a romantic place to stay?

Ocean-view dining and a lounge bar, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Shiroyama Hotel Kagoshima.

Is Shiroyama Hotel Kagoshima family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as baby baths in the guestrooms, it's no surprise that Shiroyama Hotel Kagoshima is a hit with families.

Does Shiroyama Hotel Kagoshima serve breakfast?

You bet, buffet brekkie is offered daily between 6:30 AM and 10 AM.

Is there a free airport shuttle available at Shiroyama Hotel Kagoshima?

No, Shiroyama Hotel Kagoshima does not offer an airport shuttle service.

Is there a bar or restaurant at Shiroyama Hotel Kagoshima?

Yep, they've got a lounge bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Shiroyama Hotel Kagoshima?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Shiroyama Hotel Kagoshima?

No, pets are not allowed.

Shiroyama Hotel Kagoshima Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 719 out of 1003 reviews
Rating 8 - Good. 211 out of 1003 reviews
Rating 6 - Okay. 44 out of 1003 reviews
Rating 4 - Poor. 17 out of 1003 reviews
Rating 2 - Terrible. 12 out of 1003 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hisako

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good breakfast.

Shuttle bus is running every 20 minutes. but If you have a tight schedule ,you have to take taxi.
Stayed 3 nights in Mar 2025

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

So much morecthan I expected

I booked, looking for a place to staycafter getting off the ferryvfrom Okinawa. When I arrived I realized this wasnt just a place to sleep. It's the city's "grand hotel". Set in gorgeous grounds, with more trails nearby in the mountain forest, it offers a large breakfast buffet and a huge onsen with indoor and outdoor pools - all of them with spectacular views over the city and volcano.
Stayed 2 nights in Mar 2025

8/10 Good

Jieun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid extra for the view, but the view wasn’t that great. Other than that, everything else was perfect.
Stayed 2 nights in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of the best...

This was our first stop for a three week trip to Japan. Couldn't have chosen a better place to get acquainted and get past the jet lag. Excellent service, very comfortable rooms, beautiful views and wonderful onsen. Breakfast buffet was fantastic. The hotel has many restaurants. We ate at one. Overpriced and just all right. There are so many excellent places to eat in Kagoshima. The hotel is on a cliff above the city. Using the free shuttle service was easy and efficient, though you do spend a good deal of time traveling to and from the heart of the city if you do go in twice a day. But totally worth it. I wouldn't stay anywhere else in Kagoshima.
Stayed 5 nights in Mar 2025

10/10 Excellent

Kiyomi

Stayed 2 nights in Mar 2025

10/10 Excellent

Kiyomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel shuttle bus is so convenient.I can enjoy shopping in the center of the city anytime.
Stayed 4 nights in Mar 2025

10/10 Excellent

Michael

Travelled with partner
Service is top notched. Room is a bit small, but clean and comfortable
Stayed 3 nights in Feb 2025

10/10 Excellent

Doowon

Liked: Cleanliness, staff & service, property conditions & facilities
The scenary was great. Also, the staff was very kind.
Stayed 2 nights in Feb 2025

8/10 Good

Irena

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

6/10 Okay

Kazuko

Travelled with family
Liked: Cleanliness
Had a wonderful view from room and onsen
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel

Amazing hotel. Definitely recommend.
Stayed 3 nights in Dec 2024

10/10 Excellent

Miyuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Takanori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view from the hot spring.
Stayed 1 night in Nov 2024

10/10 Excellent

arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Excellent staff. I give our experience at hotel Shiroyama the highest rating. Absolutely loved everything.
Stayed 4 nights in Nov 2024

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic view of Kagoshima. Excellent service. Wished we could have stayed longer.
Stayed 1 night in Nov 2024

10/10 Excellent

Alexander, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and food superb
Stayed 2 nights in Oct 2024

10/10 Excellent

Jose

Stayed 1 night in Oct 2024

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Martha

Stayed 2 nights in Oct 2024

4/10 Poor

Thomas

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Despite high hopes this hotel was perhaps the most disappointing of any hotel I’ve ever stayed in. Staff were incredibly unhelpful, we were told that we could not eat in the hotel as they’d fully booked every restaurant for functions, we then wanted to go for a drink one evening and was told the bars were shut that day for no reason given, you also had to queue for about 20 minutes to get breakfast which, whilst there were many options, was poor quality. The one positive was the onsen being pleasant with a lovely view of the volcano. However, that does not make up for the poor hotel standard. Avoid staying here.
Stayed 2 nights in Oct 2024

10/10 Excellent

junmin

Stayed 2 nights in Oct 2024

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

Beautiful Views, Solid Hotel Stay

Great hotel that’s very well known for the onsen and views of Sakurajima (what more can you ask for!). It will be hard to find a hotel location with a better view! The room was nice for the most part. Bathroom was a bit dated and unfortunately had an old tank water smell that some of the hotels in Japan have. Restaurants in the hotel are great although a bit on the pricier side. We ended up getting a gorgeous view of the garden for our dinner there. Family Mart on the 1st floor makes this hotel a catch all for convenience.
Stayed 1 night in Oct 2024

10/10 Excellent

Masaichi

Liked: Cleanliness
Stayed 2 nights in Aug 2024

10/10 Excellent

MING WAI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Yoko

Travelled with family
Liked: Cleanliness, property conditions & facilities
The location was great and the outdoor Onsen was amazing. I’d like to go back!
Stayed 1 night in May 2024