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The Capital 20 West

5.0 star property
Luxury hotel with free parking, near Sandton City Mall

Photo gallery for The Capital 20 West

Exterior
Restaurant
Fitness facility
Interior
Interior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View map
20 West Road South, Morningside, Sandton, Gauteng, 2146
  • Place, Morningside Mediclinic
    ‪3 min walk‬
  • Place, Sandton City Mall
    ‪2 min drive‬
  • Place, Nelson Mandela Square
    ‪2 min drive‬
  • Airport, Johannesburg (JNB-O.R. Tambo Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Designer toiletries
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living area

Suite, 1 Bedroom

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchen
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Apartment, 2 Bedrooms

Standard Apartment, 2 Bedrooms

Standard Apartment, 2 Bedrooms

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchen
  • 110 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 1 Queen Bed

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Exterior

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About the area

Johannesburg

A luxury stay in the heart of Johannesburg awaits you at The Capital 20 West. Within steps you'll find Morningside Mediclinic and Johannesburg Stock Exchange within a 20-minute stroll. Highlights at this boutique hotel include a restaurant, an outdoor swimming pool and free self-parking. .At the hotel's own lounge bar, you can stop for a drink. 4844 square feet (450 square metres) of event facilities include 9 meeting rooms and a conference centre. Additionally, you'll find free Wi-Fi in public areas, a gym and laundry facilities. There's also the convenience of a free shopping centre shuttle. .Within a 30-minute walk of this 5-property class Sandton hotel, attractions include Nelson Mandela Square and Sandton City Mall.

What's nearby

  • Morningside Mediclinic - 3 min walk - 0.3 km
  • Johannesburg Stock Exchange - 17 min walk - 1.4 km
  • Sandton Convention Centre - 2 min drive - 2.3 km
  • Sandton City Mall - 2 min drive - 2.6 km
  • Nelson Mandela Square - 2 min drive - 2.6 km

Getting around

  • Johannesburg Sandton Station - 8 min drive
  • Rosebank Station - 20 min drive
  • Johannesburg (JNB-O.R. Tambo Intl.) - 32 min drive

Restaurants

  • ‪Tulsa spur - ‬10 min walk
  • ‪Simply Asia - ‬18 min walk
  • ‪McDonald's - ‬9 min walk
  • ‪KFC - ‬12 min walk
  • ‪Tropical - ‬7 min walk

About this property

The Capital 20 West

Luxury hotel with free parking, near Sandton City Mall
The Capital 20 West offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 4844 square feet (450 square metres) and includes a conference centre. A terrace, tour/ticket assistance, and a garden are also featured at the luxury The Capital 20 West. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Johannesburg hotel.

  • 1 building
  • 125 guestrooms or units
  • 7 levels
  • 4844 sq ft of conference space
  • 450 sq. m of conference space
  • Built in 2010
  • Childcare (surcharge)
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Food/drink service (free)
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
The Capital 20 West offers 125 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and coffee/tea makers. Televisions come with premium satellite channels. Bathrooms include complimentary toiletries and hairdryers.

This Johannesburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free shopping centre shuttle
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 9 meeting rooms
  • Conference centre (4,844 square foot of space)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 2010
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for ZAR 500 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: ZAR 560 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: ZAR 500 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

20 West Executive
20 West Executive Apartments & Hotel
20 West Executive Apartments & Hotel Johannesburg
20 West Executive Johannesburg
Capital 20 West Hotel Johannesburg
Capital 20 West Hotel
Capital 20 West Johannesburg
Capital 20 West
Capital 20 West Hotel Sandton
Capital 20 West Sandton
20 West Executive Apartments Hotel Sandton
The Capital 20 West Sandton Greater Johannesburg
20 West Executive Apartments And Hotel
20 West Executive Apartments Hotel
The Capital 20 West Hotel
The Capital 20 West Sandton
The Capital 20 West Hotel Sandton

Frequently asked questions

What is the cancellation policy at The Capital 20 West?

The Capital 20 West offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at The Capital 20 West?

Yep, The Capital 20 West has a free self car park.

Does The Capital 20 West have a pool?

The Capital 20 West has an outdoor pool.

Is The Capital 20 West family-friendly?

You bet! With amenities such as babysitting services and free food shopping service, as well as free infant beds in the guestrooms, it's no surprise that The Capital 20 West is a hit with families.

Is there a free airport shuttle available at The Capital 20 West?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at The Capital 20 West?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Capital 20 West?

Check-in begins at 2 PM. Check-out time is 10 AM.

Are pets allowed at The Capital 20 West?

No, only service animals are allowed.

The Capital 20 West Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 64 out of 189 reviews
Rating 8 - Good. 63 out of 189 reviews
Rating 6 - Okay. 36 out of 189 reviews
Rating 4 - Poor. 15 out of 189 reviews
Rating 2 - Terrible. 11 out of 189 reviews

8.4/10

Cleanliness

7.6/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/10 Poor

Elroi

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
No hot water.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Staff were excellent, rooms modern and spacious and shuttle services to the Sandton Mall very convenient.
Stayed 6 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is excellent value for money. The staff all very pleasant and helpful. The breakfast buffet has a really good tasty selection. The pool area and gym are well kept as is the rest of this hotel. The complimentary shuttle is also very useful.
Stayed 10 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 9 nights in Dec 2019

10/10 Excellent

Tumisang, Gaborone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its well maintained and the staff know how to serve their clients
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities

It’s better than most

Room was said to be smoke free - smelt like a tobacco factory! I’ve been here a few times, I love it however. But this experience this time was poor. I will still come back.
Stayed 3 nights in Dec 2019

8/10 Good

Nerin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

6/10 Okay

Pankaj

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

What can i say. Just a stay

Not so good. The staff have attitude problems. They need customer care training
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2019

2/10 Terrible

Justin

Disliked: Staff & service, property conditions & facilities, room comfort

Return My Funds Back To Me

I met with the manager who was super rude because i am black and she is white... I tried asking questions and then she asked that the bouncers/security take me out for no good reason. She is racist and don't need to work or manage sure sector. I never stayed in the room so please do refund my money.. Thanks
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Hot water and shower not working properly-:(

The shower was damaged reported to the recetion couple times and was never fixed so was restricted to use the bath hub and the hot water run out as after one of us showered. So this need looking into for future guests.
Stayed 6 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff were amazing, very attentive, polite and friendly. Unfortunately housekeeping was always very late. Sometimes as late as 3pm which is not great at all. The windows are open to the corridor so you can’t open the blinds to the sun as people can see through your room when walking past.
Stayed 6 nights in May 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Apr 2019

10/10 Excellent

T S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great hotel.

Amazing stay, lovely rooms. Very friendly and accommodating staff.
Stayed 2 nights in Apr 2019

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel Walls too thin
Stayed 2 nights in Mar 2019

10/10 Excellent

Helder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice pearl

Was very fine and calming
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Poor cellphone network in room

Aircon vent just came loose. Very poor cellphone network in room.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was upgraded very nice place to stay ..the veranda restaurant was very nice
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Apartments are great, rooms are cramped and claust

Our first room allocated was tiny, dark and awful but when we approached the staff at the front desk stating the room was claustrophobic and boiling hot, they reallocated is a one bedroom apartment which was fantastic, spacious, well equipped and with a balcony. Pool was lovely and staff service really made all the difference. Turned out to be a great stay
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
When I checked in the staff failed inform me that the room air con was not worked . Room lacked privacy windows in corridor in frequent use by other residents. Very highly noise level which forced me to move hotels
Stayed 6 nights in Dec 2018