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Mount Grace Hotel & Spa

Photo gallery for Mount Grace Hotel & Spa

Exterior
Aerial view
Couples treatment room(s), hot tub, steam room, body treatments
Executive Premium
2 restaurants; breakfast, lunch and dinner served

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is AU$250
includes taxes & fees
28 June - 29 June

Explore the area

View map
Old Rustenburg Road, Mogale City, Magaliesberg, Gauteng, 1791
  • Place, Magaliesberg Biosphere Reserve
    ‪1 min walk‬
  • Place, Mother of Mercy Shrine
    ‪18 min walk‬
  • Place, Cradle of Humankind
    ‪31 min drive‬
  • Airport, Johannesburg (HLA-Lanseria)
    ‪63 min drive‬

Room options

View all photos for Deluxe Room

1 bedroom, minibar, in-room safe, desk

Deluxe Room

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Premium Room

Deluxe Premium Room

Deluxe Premium Room

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room

Executive Room

Executive Room

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room

Standard Room

Standard Room

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Premium

Standard Premium

Standard Premium

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Premium

Superior Premium

Superior Premium

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite

Suite

Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Premium Room

Deluxe Premium Room

Deluxe Premium Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite

Suite

Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room

1 bedroom, minibar, in-room safe, desk

Superior Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room

1 bedroom, minibar, in-room safe, desk

Superior Room

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

Magaliesberg

A family-friendly stay in Magaliesberg awaits you at Mount Grace Hotel & Spa. You'll be 27.8 km (17.3 mi) from Krugersdorp Game Reserve and 31.4 km (19.5 mi) from Sterkfontein Caves. Highlights at this boutique hotel include 2 restaurants, 2 outdoor swimming pools and a full-service spa. .A relaxing visit to Mount Grace Spa can include deep-tissue massages, hot stone massages, aromatherapy and hydrotherapy along with access to the hot tub. The buffet restaurant, Twist Restaurant, is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the free kids' club, gym, outdoor tennis court and sauna. Business amenities include meeting rooms, a conference centre, and a business centre. Other amenities include free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. Buffet breakfast is available daily between 7 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Sights in the region of this Magaliesberg hotel include Mountain Sanctuary Park and Lion & Safari Park.

What's nearby

  • Magaliesberg Biosphere Reserve - 1 min walk - 0.0 km
  • Mother of Mercy Shrine - 18 min walk - 1.6 km
  • Cradle of Humankind - 31 min drive - 27.0 km
  • Sterkfontein Caves - 41 min drive - 37.8 km
  • Krugersdorp Game Reserve - 42 min drive - 33.0 km

Getting around

  • Johannesburg (HLA-Lanseria) - 59 min drive

Restaurants

  • ‪Sage & Smoke - ‬7 min drive
  • ‪What The Fig Food And Art - ‬5 min drive
  • ‪Wimpy - ‬6 min drive
  • ‪The Coffee Pot - ‬6 min drive
  • ‪Vintage Amber - ‬4 min drive

About this property

Mount Grace Hotel & Spa

Mount Grace Hotel & Spa offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a health club. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. A children's pool, a sauna, and spa services are also featured at the family-friendly Mount Grace Hotel & Spa. You'll have access to the outdoor pool at a partner property. Self parking is free.

Smoking is allowed in designated areas at this Magaliesberg hotel.

  • 1 floor
  • 121 guestrooms or units
  • 19 buildings
  • 2 dining venues
  • Conference rooms
  • Built in 1935
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
Mount Grace Hotel & Spa offers 121 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Mount Grace Spa has 18 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Similar properties

Property grounds
African Hills Safari Lodge & Spa
Magaliesberg
  • Pool
  • Breakfast included
  • Spa
  • All inclusive plans available
4.7 out of 5, Exceptional, 45 reviews
The price is AU$394
includes taxes & fees
29 June - 30 June
African Hills Safari Lodge & Spa

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: ZAR 210 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Rambling Vine Restaurant
  • Twist Restaurant

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Library
  • Mountain biking
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Turndown service

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 18 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Steam room
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • 7 steps to reach entrance
  • Front entrance ramp
  • Lever door handles
  • No lift
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (78 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 floor
  • 19 buildings
  • Banquet hall
  • Built in 1935
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately ZAR 210 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

African Pride Mount Grace Country House Hotel Magaliesberg
African Pride Mount Grace Country House Magaliesberg
African Pride Mount Grace Country Magaliesberg
African Pride Mount Grace Country House Autograph Collection
African Pride Mount Grace Country House Spa Autograph Collection
African Pride Mount Grace Country House Spa
African Pride Mount Grace Spa

Frequently asked questions

Is parking available at Mount Grace Hotel & Spa?

Yep, Mount Grace Hotel & Spa has a free self car park.

How much does it cost to stay at Mount Grace Hotel & Spa?

As of 23 June 2026, prices found for a 1-night stay for 2 adults at Mount Grace Hotel & Spa on 28 June 2026 start from AU$250, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Mount Grace Hotel & Spa?

Yep, Mount Grace Spa is available for guests. It has a hot tub and a steam room. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Mount Grace Hotel & Spa have a pool?

Mount Grace Hotel & Spa has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Mount Grace Hotel & Spa?

Mount Grace Hotel & Spa features 2 outdoor pools, a full-service spa and a health club.

What makes Mount Grace Hotel & Spa a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Mount Grace Hotel & Spa.

Is Mount Grace Hotel & Spa family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Mount Grace Hotel & Spa is a hit with families.

Does Mount Grace Hotel & Spa serve breakfast?

Yeah, buffet brekkie is offered daily between 7 AM and 10:30 AM.

Is there a free airport shuttle available at Mount Grace Hotel & Spa?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Mount Grace Hotel & Spa?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Mount Grace Hotel & Spa?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Mount Grace Hotel & Spa?

No, only service animals are allowed.

Mount Grace Hotel & Spa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 103 out of 240 reviews
Rating 8 - Good. 86 out of 240 reviews
Rating 6 - Okay. 25 out of 240 reviews
Rating 4 - Poor. 13 out of 240 reviews
Rating 2 - Terrible. 13 out of 240 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

John

Rooms were clean and perfectly situated for max privacy Communications were excellent Food was above expectations Amenities were totally great We had an exceptional visit Will definately book again
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
Beautiful setting. Great food and service from reception and catering staff. The rooms are old and tired and the property is falling into disrepair. It’s not possible to justify the prices asked for rooms anymore. Either a big capital injection or lower prices are needed to fix the value equation
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay awesome facilities and staff
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Very attractive grounds and rooms. Very attentive staff. The food was excellent including the buffet style breakfast. We really enjoyed our staff and would recommend the hotel
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful views

This is a gorgeous hotel whichever is ideal for a couples break away
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Ishmael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mount Grace Hotel & Spa- home away from home

The rooms were comfortable, cozy and very clean. The staff was amazing, friendly and very helpful. The Spa treatment was one of the best my family has ever had 🔥🔥🔥🔥
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Mahesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great getaway a short drive from Johannesburg

Friendly staff and efficient check in. Great amenities provided from arrival and experienced througout the stay. Highly recommended.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Marais

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, good service, rested well
Stayed 2 nights in Jun 2022
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for a nice one-night stay.
Stayed 1 night in Nov 2023
Verified

4/10 Poor

Itumeleng

Liked: Staff & service, amenities
Disliked: Cleanliness
The room disappointed me, i expected a lot better for the rating of this hotel. It was very dated, carpet that smells wet, bathroom is clean but looks very dated. Definitely not the best considering i am here for a special birthday weekend. Not a good start. Hopefully the rest of the stay gets better.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

akiva

Liked: Cleanliness, staff & service, property conditions & facilities
It was really stunning. The pool however, was not at all what it looks like on the images displayed
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service

Was great! Went for a spa day and night and the service was amazing. They took our bags to the room, checked us in at the spa and made sure we rolled into the room after our treatments. Better than expected
Stayed 1 night in May 2024
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Happy

Stay and service was excellent. Rooms are slightly outdated and carpets in need of change. Rest was all good
Stayed 2 nights in Jan 2023
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service

Room was nice. The buffet was awful.

Loud drunks in the bar, who then moved into the buffet. The buffet food was utterly terrible.
Stayed 1 night in Dec 2023
Verified

4/10 Poor

Fred

Disliked: Property conditions & facilities, room comfort

Not a great Hotel and not worth the price

The Mount Grace has deteriorated since its glory days. I think the move to Southern Sun has brought the Southern Sun mediocrity to the hotel
Stayed 2 nights in Jul 2024
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

Terrible service

Terrible service nothing to rave about
Stayed 2 nights in Jun 2024
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

Mount Grace review

Mount Grace is set in the beautiful foothills of the Magaliesberg mountains. Our room was clean, but was a bit musty. The bathroom was beautiful. The Spa is lovely and the treatments were wonderful. It was upsetting that the floatation pool was in disrepair - I was particularly looking forward to floating in there. The other facilities were all good. The one Restaurant was undergoing renovations but we made do with only one restaurant. We had a great rest and came home relaxed.
Stayed 2 nights in Mar 2024
Verified

6/10 Okay

ashwin

Liked: Staff & service, property conditions & facilities, room comfort
Stay was fine until Saturday night .Saturday night there was a function there and there was loud music until 23h00 .WE complained as we went there to relax . They manager apologised next day That was too late
Stayed 2 nights in Mar 2023
Verified

2/10 Terrible

Ian

Liked: Cleanliness, room comfort
Disliked: Staff & service

Not worth the cost or experience.

Terrible Service from dinning areas. Food for dinner far below what you would expect from a hotel of this statue. Fish Dry and overcooked. Buffer food badly prepared. Seems to be under staffed and the staff are untrained. Spoke to a few other guests who shared the same sentiments.
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely perfect

We spent two nights at Mount Grace and honestly, we would have extended our stay if we didn't have plans in Jo'burg the next day. We will definitely return and will spend more than two days there next time Highlights included: - our beautiful Deluxe room with porch opening onto a verdant scene with views of the mountain - the golf carts to transfer my older in-laws around - all meals. We sampled each of the restaurants, including room service, and all food was excellent - the walk we took around the property. There are cycling tracks too - all staff. The service we received from every single person we met was superb - views from the breakfast room and throughout the property. - we spent a day at the spa after checking out. All treatments, service and lunch were fantastic. Highly recommend time spent in the floatation pool plus the couples spa package
Deluxe room
Breakfast fruit
Outdoor jacuzzi at the spa
Outdoor heated pool at the spa
Stayed 2 nights in Apr 2023
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
No extra blankets in the rooms, aircon remote's batteries were dead. Food was sub-standard. I did not receive everything I ordered for room service. No flat sheet on the bed. TV channels are very limited.
Stayed 1 night in Feb 2023
Verified

4/10 Poor

Shalen

Liked: Room comfort
Disliked: Cleanliness

Service is not upto standards

On the first day we got to the hotel, the bathroom toilet had poop stains, and we had to get housekeeping to clean it. There was old soap left in the bathroom from the previouse guest and the old soap reminded in the bathroom the entire lenght of my stay. I arrange for wine to be put into the room and that was never done. Also arrange for a piece of cake to be sent to us after dinner on the last night of our stay because it was my fiance birthday, and this was never done. I call the front desk and laid a complaint and they said the manage will chat to me the next day, that never happend.
Stayed 2 nights in Oct 2023
Verified

2/10 Terrible

Paulo

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
For the price that I paid I expected better conditions. No air conditioning in the restaurant to eat breakfast and dinner, so you sweated. Air conditioning in the room was broken kept shutting off had to keep waking up in the middle of the night to turn it on. The private pool in the room the water was dirty and not clear so couldn’t see the steps or the bottom to come in and out, the windows and room where dirty, no water or coffee was provided in the room. The spa staff was rude. Safety was a joke had a waitress staff calling the room at 1am asking if we where awake. Not sure why. The property is beautiful, beautiful landscaping but I would not recommend staying here, everything else was terrible. I would stay down the street at black horse.
Stayed 2 nights in Nov 2022
Verified

2/10 Terrible

Sheraan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrific and horrible stay

We had a stay out of a horror movie. At first, we had to move rooms because our AC was not working and although our room was nice because it is renovated, our friends’ first room was horrific. The room had mold on hen ceiling, a broken lamp shade and dirt at the bottom of the bed. Our friends came with their baby, and their baby got bitten by insects in the cot, they obviously hadn’t cleaned or disinfected the cot. To add to this horror, our friend got an infection suspected from swimming in the pool, and had to be rushed to the hospital in the midst of the night and got admitted to high care. Our room key stopped working several times, their lines and the WiFi was down a lot during our stay. We would rate this supposedly 5 star hotel, a mere 1 star and heavily advise not to book here. We will never go back, that’s for sure.
Stayed 3 nights in Mar 2024
Verified

6/10 Okay

Martin

Liked: Cleanliness
The hotel is very nice but a couple of things as a fellow hotelier I’d have a look into - Dinner service was not organised. Two of us were seated at a table that had only one setting and at no point did anybody bring a second setting before we were served our meal at which point we had to ask for it. We ordered a bottle of red wine that never came. - At breakfast service on the first morning, we ordered coffees that did not arrive. We had to order them a second time after about 20 minutes of waiting. Overall for FNB service, I would just recommend they write down orders as nobody seemed to do this, in particular food orders. - The hiking map route is very difficult to follow from the map as it’s without clear instructions - We wanted to book a spa treatment as we were passing through Reception to head out for the day. We were told we would have to go to the Spa to book a treatment and it could not be done at Reception. It’s not very convenient and we decided not to book.
Stayed 2 nights in Dec 2024