Extended Stay America - accommodation in Jenkintown

We had a very good stay at the Sofitel Philadelphia. The location is excellent, and the rooms are spacious, clean, and comfortable. The bed was incredibly comfortable, the bathroom was large.While the hotel feels a little dated, it’s very well maintained. We also appreciated the hotel’s eco-friendly approach and the daily hotel credit, which was a great perk to use at the bar. The only area that could be improved is housekeeping. One day, our room wasn’t cleaned until after we returned in the evening, and only after we called the front desk a few times. On other days, housekeeping would arrive very early, around 8–9 a.m., and if you weren’t ready then, they often didn’t return later, which was a bit inconvenient. We also had an issue with our bathroom sink overflowing. The team immediately offered to move us to another room, which was a thoughtful gesture. We really appreciated how professionally they handled it. A special mention to Ada at the front desk, who was exceptionally warm and helpful. One thing that really stood out was that the front desk staff remembered guests by name, which is a hallmark of great hospitality and made us feel genuinely welcomed. Overall, it was a wonderful stay, and we would happily stay here again.

The staff were very helpful and hosted. The environment was nice and comfortable.

great location in downtown Philadelphia