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Mercure Jelenia Gora

3.0 star property
Comfortable hotel with sauna and spa services

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Photo gallery for Mercure Jelenia Gora

Exterior
Exterior
Superior Room, 1 Double Bed
Exterior
Exterior
Reviews
8.2

Very good

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • SpaSpaSpa
  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant

Explore the area

Map
Ul Sudecka 63, Jelenia Gora, Lower Silesian, 58-500
  • Popular LocationJelenia Góra Market Square16 min walk
  • Popular LocationStadium Jelenia Gora3 min drive
  • Popular LocationKarpacz Ski Resort18 min drive
  • AirportWroclaw (WRO-Copernicus)95 min drive

Room options

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Highlights

Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Eco-friendly toiletries
  • 19 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed

Superior Room, 1 Double Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 19 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 19 sq m
  • Park view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Single Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 Single Bed

Highlights

Balcony
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Eco-friendly toiletries
  • 19 sq m
  • Park view
  • Sleeps 1
  • 1 Single Bed

Similar properties

Interior entrance
Hotel Caspar
Breakfast included
Spa
Pet-friendly
Free WiFi
4.2 out of 5, Very good, (66)
The price is AU$142
for 1 night
includes taxes & fees
29 May - 30 May
Hotel Caspar

About the area

Jelenia Gora

At Mercure Jelenia Gora, you'll be 14.7 km (9.1 mi) from Sports and Tourism Museum and 15 km (9.3 mi) from Alpine Coaster. Highlights at this hotel include a restaurant, an indoor swimming pool and a bar/lounge. .The restaurant, Restaurant, serves international cuisine and is open for lunch and dinner. Lobby bar is the hotel's own lobby lounge. Enjoy the sauna, kids' swimming pool and pool loungers. 2013 square feet (187 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Added amenities include free WiFi in public areas, a snack bar/deli and spa services. Buffet breakfast is available daily between 6:30 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Sights within a 20-minute drive of this 3-property class Jelenia Gora hotel include Bialy Jar Ski Lift and Kolorowa Ski Lift.

What's nearby

  • Jelenia Góra Market Square - 16 min walk
  • Stadium Jelenia Gora - 3 min drive
  • Rynek - 3 min drive
  • Karpacz Ski Resort - 18 min drive
  • Vang Stave church - 21 min drive

Getting around

  • Jelenia Gora Station - 19 min walk
  • Wroclaw (WRO-Copernicus) - 96 min drive

Restaurants

  • Cukiernia Bristolka - 16 min walk
  • Cukru.Cafe - 17 min walk
  • Pizza Hut - 16 min walk
  • Gruzińskie Smaki - 16 min walk
  • Blues Cafe - 16 min walk

About this property

Mercure Jelenia Gora

Comfortable hotel with sauna and spa services
Mercure Jelenia Gora offers its guests a kids' pool, an indoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. Event space at this hotel measures 2013 square feet (187 square metres) and includes conference space. Spa services, a terrace, and barbecue grills are also featured at the business-friendly Mercure Jelenia Gora. For a fee, parking is available.

This 3-star Jelenia Gora hotel is smoke free.

  • 1 building
  • 188 guestrooms or units
  • 5 levels
  • Conference rooms
  • 2013 sq ft of conference space
  • 187 sq. m of conference space
  • Built in 1991
  • Deli
  • Poolside lounge chairs
  • Ski equipment storage
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Mercure Jelenia Gora offers 188 accommodations with complimentary bottles of water and coffee/tea makers. 40-inch LCD televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Languages

English, German, Polish, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (PLN 30 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: PLN 60 for adults and PLN 30 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Lobby bar
  • Restaurant

Things to do

  • Children's pool
  • Indoor pool
  • Sauna
  • Ski storage

Family friendly

  • Art supplies
  • Children's games
  • Children's pool
  • Children's toys
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,013 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 100% renewable energy
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Building
  • Built in 1991
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 40-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Tea bags/instant coffee

More

  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: PLN 50
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: PLN 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: PLN 30 per pet, per day
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 11 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: PLN 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PLN 60 for adults and from PLN 30 for children
  • Self-parking fee: PLN 30 per day
  • Pet fee: PLN 30 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: PLN 50 (subject to availability)
  • Late check-out fee: PLN 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses solar energy
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. This property uses solar energy. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 7:00 AM to noon
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Jelenia Gora Mercure
Mercure Hotel Jelenia Gora
Mercure Jelenia Gora
Mercure Jelenia Gora Hotel
Mercure Jelenia Gora Hotel
Mercure Jelenia Gora Jelenia Gora
Mercure Jelenia Gora Hotel Jelenia Gora

Frequently asked questions

What is the cancellation policy at Mercure Jelenia Gora?

Mercure Jelenia Gora offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Jelenia Gora?

As of 15 May 2024, prices found for a 1-night stay for 2 adults at Mercure Jelenia Gora on 18 May 2024 start from AU$92.58, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Jelenia Gora?

Yep, Mercure Jelenia Gora has a self car park for PLN 30 per day.

Is there a spa on site at Mercure Jelenia Gora?

There's no onsite spa, but this property does offer services like massages.

Does Mercure Jelenia Gora have a pool?

Take your pick from a pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7:00 AM to noon.

Is Mercure Jelenia Gora family-friendly?

You bet! With amenities like a children's pool and kids' meals, as well as art supplies and free infant beds in the guestrooms, it's no surprise Mercure Jelenia Gora is a hit with families.

Does Mercure Jelenia Gora serve breakfast?

Sure does, buffet breakfast is on offer daily from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at Mercure Jelenia Gora?

No, Mercure Jelenia Gora does not offer an airport shuttle service.

Is there a bar or restaurant at Mercure Jelenia Gora?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Mercure Jelenia Gora?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Mercure Jelenia Gora?

Furry friends are welcome at Mercure Jelenia Gora, with food and water bowls on offer.

Mercure Jelenia Gora Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 56 out of 172 reviews" "
Rating 8 - Good. 84 out of 172 reviews" "
Rating 6 - Okay. 26 out of 172 reviews" "
Rating 4 - Poor. 5 out of 172 reviews" "
Rating 2 - Terrible. 1 out of 172 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Klaudia Katarzyna

Stayed 3 nights in Jan 2024

10/10 Excellent

Alexander, Jerusalem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice room - cozy and comfortable, the bed was good, Everything was clean. The old city is 15 minutes on foot. The hotel has a big parking lot, but it not free. The staff was pleasant and helpful.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Rooms In need of an update
The rooms are in need of major refurbishment, at least the one i was in. The customer lift was broken, they did however let me use the service lift. The towels had a strange smell to them. I cannot speak for the food etc but from what I briefly saw, the restaurant looked good.
Stayed 1 night in Sep 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with friendly & helpful staff. Stayed in 3 Mercure hotels in Poland and while appreciating the need to save power, Mercure's minibar fridges seem set to room temperature.
Stayed 2 nights in Jul 2023

6/10 Okay

Robert

Travelled with group
Liked: Cleanliness
This hotel has older style rooms that are a bit worse for wear. However, the prices are reasonable so you get what you pay for. All other aspects are satisfactory.
Stayed 2 nights in Jun 2023

10/10 Excellent

Jeffrey, Aberdeen

Business traveller, Travelled with group
Liked: Cleanliness
Stayed 2 nights in Jun 2023

6/10 Okay

Jaroslaw

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Feb 2023

10/10 Excellent

Natalia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Mariusz

Stayed 3 nights in Oct 2022

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Very old
Stayed 1 night in Aug 2022