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The Ritz-Carlton Jakarta, Pacific Place

Photo gallery for The Ritz-Carlton Jakarta, Pacific Place

A spacious lobby with a large seating area, a reception desk, and a chandelier.
A modern living room with a sofa, two armchairs, a coffee table, and a view of the city through large windows.
A hotel room with a large bed, a desk with a chair, a small table, and a view of the city.
A modern spa area with a mosaic-tiled hot tub, a view of palm trees, and a large window.
A modern hotel lobby with a marble reception desk, a large abstract painting on the wall, and a chandelier.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Parking included
  • Free Wi-Fi
The current price is AU$349
includes taxes & fees
12 Sept - 13 Sept

Explore the area

View map
Jalan Jendral Sudirman Kav 52-53, Sudirman Central Business District, Jakarta, Jakarta, 12190
  • Place, Pacific Place
    ‪1 min walk‬
  • Place, Kidzania
    ‪2 min walk‬
  • Place, Gelora Bung Karno Stadium
    ‪4 min drive‬
  • Airport, Jakarta (CGK-Soekarno-Hatta Intl.)
    ‪38 min drive‬

Room options

View all photos for Guest Room, Club Lounge Access

A hotel room with a large bed, a TV, a desk with a chair, and a view of the cityscape through a large window.

Guest Room, Club Lounge Access

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Larger Guest Room, Club Lounge Access

A hotel room with a large bed, a TV, a desk with a chair, and a view of the cityscape through a large window.

Larger Guest Room, Club Lounge Access

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 78 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Club Room, Multiple Beds, Non Smoking

A hotel room with two beds, a desk, a television, and a large window with a city view.

Club Room, Multiple Beds, Non Smoking

  • City view
  • 73 sq m
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Pacific Suite, Club Lounge Access

A modern hotel room with a large bed, a desk, and a view of the cityscape.

Pacific Suite, Club Lounge Access

  • City view
  • 104 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Mayfair, Club Suite, 1 King Bed, City View

A modern hotel room with a large bed, a desk, and a view of the cityscape.

Mayfair, Club Suite, 1 King Bed, City View

7.0 out of 10
Good
(2 reviews)
  • City view
  • 104 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for The Ritz-Carlton Suite, Club Lounge Access

A hotel room with a large bed, a TV, a desk, and a view of the city.

The Ritz-Carlton Suite, Club Lounge Access

  • City view
  • 104 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Suite, Club Lounge Access

A hotel room with a large bed, a sitting area with a sofa and a table, a city view through the window, and a cityscape visible outside.

Presidential Suite, Club Lounge Access

  • City view
  • 330 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Royal Suite, 1 King Bed, Non Smoking, City View

A modern living room with a sofa, coffee table, and dining area.

Royal Suite, 1 King Bed, Non Smoking, City View

  • City view
  • 118 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Room, 1 King Bed, Non Smoking

A modern living room with a sofa, two armchairs, a coffee table, and a view of the city through large windows.

Premier Room, 1 King Bed, Non Smoking

  • City view
  • 66 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed, Non Smoking

A modern hotel room with a large TV, comfortable seating, a balcony with a view, and a dining area.

Premium Room, 1 King Bed, Non Smoking

  • City view
  • 82 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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  • Pool
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About the area

Jakarta

At The Ritz-Carlton Jakarta, Pacific Place you'll be connected to a shopping centre and within steps of Pacific Place and Kidzania. Highlights at this luxury hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering can include deep-tissue massages, hot stone massages, detox wraps and body wraps along with access to the sauna. The buffet restaurant, PASOLA Jakarta, is open for breakfast, brunch, lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the free kids' club, gym, Hot tub and sauna. 38750 square feet (3600 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Full breakfast is available daily between 6:00 AM and 10:00 AM. There's also the convenience of free self parking. .Places within a 30-minute walk of this 5-property class Sudirman Central Business District hotel include Plaza Senayan and Gelora Bung Karno Stadium.

What's nearby

  • Pacific Place - 1 min walk - 0.1 km
  • Kidzania - 2 min walk - 0.2 km
  • Indonesia Stock Exchange - 6 min walk - 0.6 km
  • Plaza Senayan - 17 min walk - 1.5 km
  • Gelora Bung Karno Stadium - 4 min drive - 2.2 km

Getting around

  • Kuningan Station - 5 min drive
  • Istora MRT Station - 10 min walk
  • Jakarta (CGK-Soekarno-Hatta Intl.) - 40 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪H Bar Scbd - ‬5 min walk
  • ‪Din Tai Fung - ‬3 min walk
  • ‪PAUL Patisserie - ‬2 min walk
  • ‪Cork&Screw - ‬3 min walk

About this property

The Ritz-Carlton Jakarta, Pacific Place

Some rates at The Ritz-Carlton Jakarta, Pacific Place are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

The Ritz-Carlton Jakarta, Pacific Place offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 38750 square feet (3600 square metres) and includes a conference centre. A hot tub, a sauna, and spa services are also featured at the luxury The Ritz-Carlton Jakarta, Pacific Place. Self parking is free.

This 5-star Jakarta hotel is smoke free.

  • 1 building
  • 62 guestrooms or units
  • 25 levels
  • Conference rooms
  • 38750 sq ft of conference space
  • 3600 sq. m of conference space
  • Built in 2007
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
The Ritz-Carlton Jakarta, Pacific Place offers 62 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. 46-inch LED televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower, bathrobes, slippers and designer toiletries.

This Jakarta hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and complimentary bottles of water. In-room massages and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 17 years old are not allowed in the spa.

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Fairmont Jakarta
Jakarta
  • Pool
  • Spa pool
  • Spa
  • Kids’ pool
4.6 out of 5, Wonderful, 351 reviews
The price is AU$246
includes taxes & fees
13 Sept - 14 Sept
Fairmont Jakarta

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Valet parking on site (USD 6 per day)
  • Limited on-site self and valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 10:00 AM for a fee: USD 24 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • PASOLA Jakarta

Things to do

  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping centre
  • Steam room

Family friendly

  • Free children's club
  • Free supervised activities for children
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (38,750 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height electrical sockets in bathroom
  • Portable bathtub seat
  • Thin carpet in room
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 25 floors
  • Ballroom
  • Banquet hall
  • Built in 2007
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • Non-plastic coffee stirrers available
  • Reception hall
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 46-inch LED TV with premium cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 17

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 60.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 24 per person
  • Valet parking fee: USD 6 per day
  • Rollaway bed fee: USD 60.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

Property Registration Number 55110, 9120404332264

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 10 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Jakarta Ritz-Carlton Pacific Place
Pacific Place Jakarta Ritz-Carlton
Ritz-Carlton Jakarta Pacific
Ritz-Carlton Jakarta Pacific Place
Ritz-Carlton Pacific
Ritz-Carlton Pacific Jakarta
Ritz-Carlton Pacific Place
Ritz-Carlton Pacific Place Hotel
Ritz-Carlton Pacific Place Hotel Jakarta
Ritz-Carlton Pacific Place Jakarta
Ritz-Carlton Jakarta Pacific Place Hotel
The Ritz Carlton Jakarta Pacific Place
The Ritz-Carlton Jakarta, Pacific Place Hotel
The Ritz-Carlton Jakarta, Pacific Place Jakarta
The Ritz-Carlton Jakarta, Pacific Place Hotel Jakarta

Frequently asked questions

What is the cancellation policy at The Ritz-Carlton Jakarta, Pacific Place?

The Ritz-Carlton Jakarta, Pacific Place offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Ritz-Carlton Jakarta, Pacific Place?

As of 24 Aug 2026, prices found for a 1-night stay for 2 adults at The Ritz-Carlton Jakarta, Pacific Place on 12 Sept 2026 start from AU$349, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Ritz-Carlton Jakarta, Pacific Place?

Yep, The Ritz-Carlton Jakarta, Pacific Place has a free self car park. Additionally there is valet parking for USD 6 per day.

Are there any beaches close to The Ritz-Carlton Jakarta, Pacific Place?

The closest beach to The Ritz-Carlton Jakarta, Pacific Place is San Antonio Beach PIK 2 (16.7 km).

Is there a spa on site at The Ritz-Carlton Jakarta, Pacific Place?

Yep, there is an onsite spa at The Ritz-Carlton Jakarta, Pacific Place. It has a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does The Ritz-Carlton Jakarta, Pacific Place have a pool?

The Ritz-Carlton Jakarta, Pacific Place has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at The Ritz-Carlton Jakarta, Pacific Place?

The Ritz-Carlton Jakarta, Pacific Place features a full-service spa, a health club and an outdoor pool. All guestrooms come with premium bedding and 24-hour room service.

What makes The Ritz-Carlton Jakarta, Pacific Place a romantic place to stay?

1 hot tub and a lounge bar, as well as premium bedding and massage services available in the guestrooms, help set the scene for a romantic weekend at The Ritz-Carlton Jakarta, Pacific Place.

Is The Ritz-Carlton Jakarta, Pacific Place family-friendly?

You bet! With amenities such as a free children's club and free supervised childcare, as well as free infant beds in the guestrooms, it's no surprise that The Ritz-Carlton Jakarta, Pacific Place is a hit with families.

Does The Ritz-Carlton Jakarta, Pacific Place serve breakfast?

Yeah, full brekkie is offered daily between 6:00 AM and 10:00 AM.

Is there a free airport shuttle available at The Ritz-Carlton Jakarta, Pacific Place?

No, The Ritz-Carlton Jakarta, Pacific Place does not offer an airport shuttle service.

Is there a bar or restaurant at The Ritz-Carlton Jakarta, Pacific Place?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at The Ritz-Carlton Jakarta, Pacific Place?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Ritz-Carlton Jakarta, Pacific Place?

No, pets are not allowed.

The Ritz-Carlton Jakarta, Pacific Place Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 160 out of 195 reviews
Rating 8 - Good. 27 out of 195 reviews
Rating 6 - Okay. 3 out of 195 reviews
Rating 4 - Poor. 1 out of 195 reviews
Rating 2 - Terrible. 4 out of 195 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

South Wei

Liked: Cleanliness, staff & service, property conditions & facilities
Staff gave us impeccable service, especially Anna at Breakfast and lunch. Room is beautiful and clean and house keeping kept it that way every night. (4 nights) Would stay again
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Susanty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, food was plentiful and better than any of the restaurants in the mall, so just save your money for shopping and it at the lounge. We got upgraded to the newly renovated level, it was amazing view and loves the smell of the corridor. Overall, very happy. Well done!
Seating side
Bed side
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

ASHLEY

Liked: Cleanliness, amenities, property conditions & facilities
Room was very spacious. Staff were exceptionally helpful and so polite. Location is great too - access to Pacific Mall through the lobby. Club lounge very useful too
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was super clean and the staffs were amazing. They went above and beyond to provide us the best service you can possibly think of. They also catered us with late checkout as our flight was in the evening, which is very thoughtful.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best 5* hotel choice in Jakarta

Amazing stay thanks to an incredible staff.
Stayed 3 nights in Jul 2022
Verified review

10/10 Excellent

Bashayer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
incredible staff and service.
Stayed 4 nights in Aug 2022
Verified review

6/10 Okay

Stefanus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are newly renovated and very clean. However the hotel is situated right next to a busy major road, and we can hear traffic noise well throughout the night, eventough the room is at 39th floor. The room also lack an area for vanity for the ladies. It is more suited for business travellers. The modern TOTO japanese toilet is quite complicated to figure out what each button does. There are no words, just symbols that sometimes doesn't explain well what the function is. Other than that, the warmth of the staff makes up for all the shortcomings. Overall a good stay but could be better, given the price tag of a 5 star hotel in the heart of the city.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Rodherick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding stay at the Ritz-Carlton. Great central location for many restaurants and bars, shopping and other activities. The staff was outstanding and everything was instantly made perfect and ready to go!
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Zeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel

Amazing/pro/friendly hotel staff. Room was nice n spacious, its my 3rd time staying there and will continue to do so in my next visit to JKT. Cheers!!!
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Henky

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing, I would give 6 stars if I can. The location is also in the central location.
Stayed 17 nights in Jan 2025
Verified review

10/10 Excellent

Rachimi aji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable staycation with family

So enjoyable staycation and they have an additional tent although its charge but its worth for your kids to be happy. The club lounge facilities all day eat so full and yummy. Ana the person in the lounge very helpful and friendly all the staff awesome.
Stayed 2 nights in Dec 2023
Verified review

10/10 Excellent

jukka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful

Outstanding. Best hotel we have ever been by any measures. Its impossible to have better service than in this place. Very good breakfast and lunch buffet. Pool area is beautiful. And the view over city is great. We just loved the place and did i mention the service!!!
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To all the workers and staff here at Ritz Carlton Pacific Place! Your impeccable attention to guest experience in nearly every detail is only outshined by the culture and warmth you share with a smile in your greetings; so thank to each and every one of you. It’s all to you; “bagus” Ladies and Gentlemen who remind me every time I stay why we choose Ritz; the last hotel chain I still feel excited to book a room in. So thank you :) With warm regards I bid you farewell, and until next time Thank You! - WALKER
Stayed 7 nights in Oct 2025
Verified review

10/10 Excellent

Vincent Andretta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cannot say enough nice things about our stay here. The staff was absolutely incredible at every step from supporting booking bars and restaurants to accommodating our requests. We truly felt like friends by the end of our trip. They remembered details of where we’d been (Bali) and our flight times leaving which was just such a nice touch. The room was super spacious and the food was absolutely delicious. We enjoyed the pool and the massage at the spa was 10/10. We really, really loved our stay!
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Po-Han

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This time is completely different experience, room is much newer and much quieter.
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Rachimi aji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Remarkable moment everytime i stay in here.

Everytime i stay in this hotel always a remarkable time and different moment and surprise…. My daughter love to stay in here and its feels like home. The staff is very kind, helpful, lovely and friendly…. One person that i knew is Ibu Dian one of the superior on the restaurant. She is very helpful… thank you.
Welcome drink
Cake birthday as welcome in the room
Stayed 1 night in Aug 2024
Verified review

6/10 Okay

Po-Han

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Suite position is not great, with air-condition cooling tower just outside below the room, it’s extremely noisy for a five star hotel.
Stayed 1 night in Oct 2024
Verified review

8/10 Good

Timothy Christopher

Liked: Cleanliness, staff & service, property conditions & facilities

Good Stay, Not-so-great pre-stay experience.

Had a wonderful time staying at the hotel for a quick family getaway. We were celebrating our son's birthday when we stayed in the hotel, and overall it was a good experience. The team prepared, what I assumed was the standard setup for children staying in the hotel, with balloons, a tent, and a sweet treat, which were all appreciated. We stayed in a suite, so it was quite spacious, although I would say it's smaller than some other hotels we stayed in. Regardless, it was more than enough and the most underrated bit is how sound-proof everything was. Unlike our experience in another hotel, the noise from the street was not that disturbing and we got a sound sleep, which is always good. Never liked the access to the hotel, because it got quite complicated, from parking, having to go into the mall, find an elevator, go up, go in, go into another elevator, arrive, and for some guests, having to change elevator to get to your room. But I definitely would say, the lounge was the main plus point. Being able to get something to eat at every hour of the day was an underrated benefit, and staying close to the lounge definitely made us enjoy that benefit even more. I would like to point out, however, the pre-stay experience which was horrible. Tried to find a chat feature to ask about the rooms which I cannot find anywhere. So I DM'ed the hotel through social media, and I got transferred few times before finally able to get to the real contact person. Overall, a good stay
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vi hade ett fantastiskt rum som var stort som en lägenhet. Då en av oss var förkyld så använde vi mycket room service, som fungerade utmärkt. De indonesiska rätterna rekommenderas. Det kändes som att hotellpersonalen verkligen gjorde sitt yttersta för att vi skulle trivas.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Miyoko

Liked: Cleanliness, staff & service, amenities
素晴らしい対応でした。ANAさん、ありがとうございました。
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Cheol Whan

Liked: Cleanliness, amenities, property conditions & facilities
깨끗하고 찬절함.
Stayed 4 nights in Nov 2025
Verified review

8/10 Good

DAISUKE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

すごかった

ほぼ全てにおいてサービスが行き届いていた。 とても快適に過ごすことができました。 ただ夕食のビュッフェは、味も種類も期待より下回った。 でも飲み放題だったので、お酒を飲む人はいいかもしれない。
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

cinara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incrível

Eu e meu marido nos hospedamos num quarto com acesso ao clube, o que valeu muito a pena. Os funcionários são excelentes e muito amáveis. A comida é maravilhosa. Recomendo demais!
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

MASAKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの気遣いが素晴らしかったです。
Stayed 3 nights in Nov 2024
Verified review

10/10 Excellent

SEONYOUNG

Liked: Cleanliness, property conditions & facilities, room comfort

리츠칼튼 좋아요

방도 크고 깨끗함 욕실 최상 전망 좋음
Stayed 2 nights in Jul 2024