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Grand Mercure Solo Baru

3.5 star property

Photo gallery for Grand Mercure Solo Baru

Banquet hall
Reception hall
A modern hotel with a large entrance, a prominent sign, and a parking area.
Outdoor pool
2 bars/lounges, poolside bar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$60
includes taxes & fees
28 June - 29 June

Explore the area

View map
Jl. Ir. Sukarno Solo Baru, Grogol, 57552
  • Place, Hartono Mall
    โ€ช6 min walkโ€ฌ
  • Place, Surakarta Warga College of Technology
    โ€ช17 min walkโ€ฌ
  • Place, Universitas Sebelas Maret
    โ€ช7 min driveโ€ฌ
  • Airport, Yogyakarta (JOG-Adisucipto Intl.)
    โ€ช109 min driveโ€ฌ

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(4 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

  • 30 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 2 Single Beds

Executive Room, 2 Single Beds

Executive Room, 2 Single Beds

  • 30 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

  • 60 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • 40 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds

A hotel room with two beds, a desk, a chair, a TV, and a large window offering a city view.

Superior Room, 2 Single Beds

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

About the area

Grogol

Grand Mercure Solo Baru places you in the centre of Grogol, connected to a shopping centre and within just a 15-minute stroll of Hartono Mall and Surakarta Warga College of Technology. Highlights at this family-friendly hotel include 2 bars/lounges, 2 coffee shops/cafes and a full-service spa. .A day of pampering at Bhuvana can include hot stone massages along with access to the hot springs/mineral springs. The coffee shop, Chrystal Sapphire Coffee, serves American cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own poolside bar. Enjoy the outdoor swimming pool, gym, sauna and kids' swimming pool. Plus you'll find free Wi-Fi in public areas, a conference centre and laundry facilities. Each morning buffet breakfast is served between 6 AM and 10 AM. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 3.5-property class Grogol hotel, you'll be 3.1 km (1.9 mi) from Kraton Surakarta and 3.4 km (2.1 mi) from Klewer Market.

What's nearby

  • Hartono Mall - 6 min walk - 0.6 km
  • Surakarta Warga College of Technology - 17 min walk - 1.5 km
  • Kraton Surakarta - 4 min drive - 3.8 km
  • Solo Paragon Lifestyle Mall - 5 min drive - 5.1 km
  • Universitas Sebelas Maret - 7 min drive - 7.3 km

Getting around

  • Solo Jebres Station - 16 min drive
  • Surakarta (SOC-Adisumarmo Intl.) - 35 min drive

Restaurants

  • โ€ชPizza Hut - โ€ฌ4 min walk
  • โ€ชAyam Goreng kampung Mbak Nana - โ€ฌ3 min walk
  • โ€ชDouble Decker Casual Dining - โ€ฌ4 min walk
  • โ€ชSate Babi "Ong" Solo Baru (Cabang Ir. Juanda / Sorogenen) - โ€ฌ3 min walk
  • โ€ชDepot Ujang - โ€ฌ2 min walk

About this property

Grand Mercure Solo Baru

Grand Mercure Solo Baru offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, along with 2 coffee shops/cafes. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

A business centre and a meeting room are available. A children's pool, a sauna, and spa services are also featured at the family-friendly Grand Mercure Solo Baru. An airport shuttle (available on request) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Grogol hotel.

  • 348 guestrooms or units
  • 22 levels
  • 2 bars or lounges
  • 2 coffee shops
  • Childcare (surcharge)
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas
  • Bar by the pool
  • Dining venue
Grand Mercure Solo Baru offers 348 air-conditioned accommodations with DVD players and a safe. Televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and bidets.

This Grogol hotel provides complimentary wireless Internet access. Business-friendly amenities include desk chairs and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Bhuvana. Services include hot stone massages and massages. The spa is equipped with a sauna and a hot tub. The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision. Guests under 10 years old are not allowed in the spa. There are hot springs/mineral springs on site.

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The price is AU$56
includes taxes & fees
16 June - 17 June
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 6 AM to 6:30 PM at scheduled times and on request
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: IDR 135,000 for adults and IDR 135,000 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • A poolside bar
  • A restaurant

Restaurants on site

  • Chrystal Sapphire Coffee
  • Pool Cafe

Things to do

  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Health club
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Vegetable garden

Full-service spa

  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • In-room massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 22 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • DVD player
  • TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide a negative Antigen COVID-19 test result
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Mercure Solo Baru

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children stay free when using existing bedding.
  • Rollaway/extra beds are available for IDR 450000.0 per stay.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 135000 for adults and from IDR 135000 for children
  • Airport shuttle fee: IDR 150000 per room (one-way)
  • Rollaway bed fee: IDR 450000.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Some water is reused through a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. This property uses a grey water recycling system. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. At check-in, guests must provide a negative Antigen COVID-19 test result.

Property Registration Number 55112, 9120007180942

We should mention

  • Up to 10 children stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Best Western Premier Solo Baru Hotel Grogol
Grand Mercure Solo Baru Hotel
Grand Mercure Solo Baru Grogol
Best Western Premier Solo Baru
Grand Mercure Solo Baru Hotel Grogol

Frequently asked questions

What is the cancellation policy at Grand Mercure Solo Baru?

Grand Mercure Solo Baru offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Mercure Solo Baru?

As of 13 June 2026, prices found for a 1-night stay for 2 adults at Grand Mercure Solo Baru on 28 June 2026 start from AU$60, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Mercure Solo Baru?

Yep, Grand Mercure Solo Baru has a free self car park.

Is there a spa on site at Grand Mercure Solo Baru?

Yep, Bhuvana is available for guests. It has a hot tub, a sauna and hot springs. You'll enjoy services like hot stone massages.

Does Grand Mercure Solo Baru have a pool?

Grand Mercure Solo Baru has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Grand Mercure Solo Baru?

Grand Mercure Solo Baru features a full-service spa, a health club and an outdoor pool.

What makes Grand Mercure Solo Baru a romantic place to stay?

A hot tub and 24-hour room service, as well as rainfall showerheads and massage services available in the guestrooms, help set the scene for a romantic weekend at Grand Mercure Solo Baru.

Is Grand Mercure Solo Baru family-friendly?

You bet! With amenities such as a children's pool, babysitting services and laundry facilities, it's no surprise that Grand Mercure Solo Baru is a hit with families.

Does Grand Mercure Solo Baru serve breakfast?

Sure does, buffet brekkie is on offer daily between 6 AM and 10 AM.

Is there a free airport shuttle available at Grand Mercure Solo Baru?

No, but there's an airport shuttle that runs from 6 AM - 6:30 PM on request for a fee.

Is there a bar or restaurant at Grand Mercure Solo Baru?

Yep, they've got a poolside bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Mercure Solo Baru?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Grand Mercure Solo Baru?

No, pets and service animals are not allowed.

Grand Mercure Solo Baru Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 40 out of 81 reviews
Rating 8 - Good. 30 out of 81 reviews
Rating 6 - Okay. 6 out of 81 reviews
Rating 4 - Poor. 4 out of 81 reviews
Rating 2 - Terrible. 1 out of 81 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
We arrived late and ordered room service dinner. Food was great, staff super helpful and friendly. Breakfast buffet also excellent. Enjoyed our short stay and will stay here again next trip to Solo.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Kaleo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love to stay here, the staff very helpfulโค๏ธโค๏ธโค๏ธ
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

sudarsono

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

love this hotel

Nice hotel in solo, walkable to shopping center.
Stayed 1 night in Nov 2022
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My second time staying here. Extremely nice place. Great breakfast, nice pool, great location, comfortable bed, friendly staff, great views, very safe and chill place. There may be some little things others may nit pick about, but for me, itโ€™s a perfect place to stay. A home away from home. My go to hotel when I visit Indonesia again.
Stayed 9 nights in Sep 2025
Verified

8/10 Good

GOH Phuay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in and check out. Comfortable and clean
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was beautiful, attractive and well lit. The staff has been attentive, helpful and very sweet-natured. I was very pleased with this property.
Stayed 2 nights in Feb 2025
Verified

8/10 Good

DANIEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in an inconvenient suburb. At least the mall next door had some restaurants and a drugstore.
Verified

4/10 Poor

JOSEPH

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff were great, accommodating and friendly! The hotel itself was very poorly maintained and dirty. The area was good and accessible for walking.
Stayed 1 night in May 2024
Verified

4/10 Poor

Hidajat

Disliked: Property conditions & facilities, room comfort
The hotel interior is outdated, furniture, carpets need to be updated.
Stayed 1 night in Dec 2023
Verified

6/10 Okay

VIJAY

Disliked: Cleanliness, property conditions & facilities, room comfort

Worst ever experience in last 5 years.

My room was not so clean, wall papers already started coming out. bed lines were already at last stage life, must be changed. lots of stain on quilts. option for breakfast were limited, service by support staff was lowest level, we had to remind 2-3 time for even getting warm drinking water.
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

Sang

Liked: Staff & service, property conditions & facilities, room comfort
๋Œ€์ฒด๋กœ ๋งŒ์กฑํ–ˆ์Šต๋‹ˆ๋‹ค.
Stayed 1 night in Jul 2024
Verified

8/10 Good

marioza

Liked: Cleanliness, staff & service
nice place to stay, just have minor for the bathroom facilities.
Stayed 1 night in Dec 2022
Verified

8/10 Good

BUDI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for relax
Stayed 1 night in Jun 2022
Verified

8/10 Good

VIJAY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Place to stay

Itโ€™s always good to stay here, comfortable rooms and good service. Only thing matters is lifts are not managed well. Breakfast time it was too crowded, must find bigger space.
Stayed 2 nights in Dec 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly, and good location
Stayed 2 nights in May 2021
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A/C unit either is too cold or too warm, same with water... too cold or scalding hot
Stayed 1 night in Oct 2019
Verified

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Worst hotel I have ever stayed

This hotel is worst hotel since I have ever stayed for 5 years of travelling all over the world and stay more than 70 day in a year. (I have stayed totally more than 400 night)I strongly do not recommend you stay here.And I have decided not to stay only this hotel but also this chain hotel. The reason why I do not want to stay this hotel anymore is 100% come from reception staff.The problem is reception staff attitude and education level.They do not have neither responsibility and hospitality. First,you have to wait for several min for checking in because I do not know why they need to check so many things and get visitor wait so long.And they seems not to feel sorry.In other normal hotel,all we have to do is just show our ID such as passport and it will be done but this hotel is not. Next, I would like to tell you their hospitality.At the night ,somehow I booked wrong date and need to re-book.Reception said there were several room were available so I requested them to change. In fact,I did same thing for before 2 times, but reception were quiet helpful and easily to change the booking.Because I knew that,I requested them again and again but they told me just"NO". They were about to get me double payment but I noticed it so it can be stopped. I had to call this website customer service and off course , it can be changed.I lost around one hours , even I was so tiered after finishing one day working and moving from other city.
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10 punten ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ

geweldig Hotel - Schoon - Netheid- goede service- vriendelijk personeel - complete faciliteiten en een goede locatie!!๐Ÿ‘๐Ÿ‘๐Ÿ‘
Stayed 8 nights in Jul 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities
So many elevators, but not coordinated, during weekends a nightmare to wait, and get squeezed inside, very uncomfortable.
Stayed 5 nights in Jul 2019
Verified

10/10 Excellent

Byungyoun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel in solo

The best hotel in Solo area. You should try the pool. Right next to the mall. Room is spacious and clean.
Stayed 1 night in Jun 2019
Verified

8/10 Good

๏ฝˆ๏ฝ‰๏ฝ’๏ฝ

Liked: Cleanliness
Disliked: Staff & service
ๆœ้ฃŸไผšๅ ดใŒใ™ใ”ใๆททใ‚“ใงใ„ใฆใ€ๆ–™็†ใ‚’ใจใฃใฆๅพ…ใค็พฝ็›ฎใซใ€‚ใใฎๅพŒ็ฉบๅธญใ‚’ใจใฃใฆ็€ๅธญใงใใŸใ€‚ๅ…ฅๅ ดๅˆถ้™ใ™ใ‚‹ใจใ‹ใ€ไฝ•ๆ™‚ใ‹ใ‚‰ไฝ•ๆ™‚ใพใงๆททใ‚€ใจใ‹ใ€ๆฌกๅ›žใ‹ใ‚‰ใฏๆฌฒใ—ใ„ใ€‚ ใƒ•ใƒญใƒณใƒˆใ‚„้ƒจๅฑ‹ใฎใ‚ขใƒกใƒ‹ใƒ†ใ‚ฃใชใฉใฏไธๆบ€ใชใ—ใ€‚ใŸใ ใ€ใƒŸใƒ‹ใƒใƒผใซใคใ„ใฆใฏใ€ไฝฟ็”จใฎๆœ‰็„กใ‚’่žใ‹ใชใ‹ใฃใŸใ‚‰ใ€ๅ†ท่”ตๅบซใŒไฝฟ็”จใงใใ‚‹ใ€‚ไฝฟ็”จใ—ใชใ„ใจ็ญ”ใˆใ‚‹ใจใ€้ตใŒใ‹ใ‹ใ‚Šใ€้šฃใฎใ‚นใƒผใƒ‘ใƒผใง่ฒทใ„็‰ฉใ—ใฆใ‚‚ๅ†ท่”ตไฟ็ฎกใงใใพใ›ใ‚“ใ€‚
Stayed 1 night in Apr 2019
Verified

6/10 Okay

Eduard alexander

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Great room bad service and staff

Its a 4 star hotel but the mentality of the staff is a 1 star or no star hotel. Once you book and pay the room through hotels.com. The hotel is sending you an email that your creditcard needs to be verified and not indirectly guaranteed your stay. You will have to fill-in an additional form where u need to fill in all details re your creditcard. I called hotels.com and complaint about this. I even contact my bank why ny creditcard was not able to verified. It is a shock if u find out if you already paid that the booking is cancelled because your creditcard. At the end after our complaint we found that this hotel has his own rules about creditcards, we will make an official complaint about this. If you ever book this hotel and you encounter the same issue as above. Ditectly contact customer service of hotels.com. Further about the hotel, the room is tidy and big. But the breakfast during the weekends looks like a big bazaar where u have no privacy as you sit at 1 round table wii other people. We didnot like this kind of standard for a 4 star hotel. The room again is good, but the system management needs to change from top down.
Stayed 1 night in Mar 2019
Verified

6/10 Okay

sung hoon

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

ํ˜ธํ…” ์ž์ฒด๋Š” ์ข‹์œผ๋‚˜ ์šด์˜์€ ์ข€.....

์šฐ์„  The Park ์‡ผํ•‘๋ชฐ ๋ฐ”๋กœ ์˜†์ด๋ผ ์ฃผ๋ณ€ ํŽธ์˜์‹œ์„ค์„ ์ข‹์Šต๋‹ˆ๋‹ค. ๊ทธ๋ฆฌ๊ณ  ํ˜ธํ…” ์ž์ฒด๋„ ๊นจ๋—ํ•˜๊ณ  ๋ฐฉ๋„ ํฌ๊ธฐ๋„ ์ ๋‹นํ•˜๊ณ  ์ข‹์•„์š”. ๋‹จ ๋‚ด๋ถ€ ์„œ๋น„์Šค์™€ ์‹œ์„ค๋ฌธ์ œ๊ฐ€ ์žˆ๋„ค์š”. ์šฐ์„  ์—˜๋ฆฌ๋ฒ ์ดํ„ฐ๊ฐ€ ๋ถˆํŽธํ•ฉ๋‹ˆ๋‹ค. ์ˆ˜๋Ÿ‰์€ ์ถฉ๋ถ„ํ•œ๊ฒƒ ๊ฐ™์€๋ฐ ์šด์˜์ด ์ข€ ๋ณ„๋กœ์ธ๋“ฏํ•ด์š”. ํŠนํžˆ ์•„์นจ, ์ €๋… ์‹œ๊ฐ„์—๋Š” ํ•œ๋ฒˆ ํƒ€๋ ค๋ฉด 10๋ถ„ ์ด์ƒ ๊ธฐ๋‹ค๋ฆฌ๊ณค ํ•ฉ๋‹ˆ๋‹ค. ์กฐ์‹ ๋ ˆ์ŠคํŠธ๋กœ๋ž‘ ๋ฐ ํŽธ์˜ ์‹œ์„ค์€ ํ•ญ์ƒ ์‚ฌ๋žŒ์ด ๋งŽ์•„์„œ ์ด์šฉํ•˜๊ธฐ ๋ถˆํŽธํ•ด์š”. ๊ฒฐ์ •์ ์œผ๋กœ ์•„์‰ฌ์šด๊ฑด ์„ธํƒ๋ฌผ์ด ๋ถ„์‹ค๋๋Š”๋ฐ ์ฐพ์ง€ ๋ชปํ–ˆ์Šต๋‹ˆ๋‹ค. ๋ถ„์‹ค์— ๋Œ€ํ•œ ๋ณด์ƒ๋„ ์—†๋”๊ตฐ์š”. ๊ทธ๋ฆฌ๊ณ  ์›๋ž˜ ๊ณ„ํš๋œ ์ผ์ • ๋ณด๋‹ค 1์ผ ์ผ์ฐ ์ฒดํฌ ์•„์›ƒ์„ ํ–ˆ๋Š”๋ฐ ์ˆ˜์ˆ˜๋ฃŒ๋ฅผ ์ œ์™ธํ•˜๊ณ  ํ™˜๋ถˆ์„ ์š”์ฒญํ–ˆ์ง€๋งŒ ํ™˜๋ถˆ ๋ถˆ๊ฐ€ํ•˜๋”๊ตฐ์š”. ์ด๋ถ€๋ถ„์€ ์ €ํฌ ์ž˜๋ชป์ด๋ผ ์–ด์ฉ”์ˆ˜๋Š” ์—†์ง€๋งŒ ์•„์‰ฌ์šด ๋ถ€๋ถ„์ž…๋‹ˆ๋‹ค.
Stayed 3 nights in Feb 2019
Verified

8/10 Good

Dr Dharma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nyaman dan damai

Bagus dan bersih
Stayed 3 nights in Feb 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant Stay

Me and my family had a pleasant stay at this hotel. The staff were friendly and the breakfast was good. The rooms were also neat and clean. I would come back to this hotel again.
Stayed 1 night in Feb 2019