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Sheraton Grand Jakarta Gandaria City Hotel

5.0 star property
Luxury Jakarta hotel connected to a shopping centre, steps from Gandaria City Mall

Photo gallery for Sheraton Grand Jakarta Gandaria City Hotel

Lobby
City view from property
Deluxe Room, 1 King Bed (Club Lounge Access) | Lounge
Outdoor pool, free pool cabanas, pool loungers
Lobby lounge

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Free WiFi
  • Parking included
  • Gym
The current price is AU$239
includes taxes & fees
4 July - 5 July

Explore the area

Map
Jl. Sultan Iskandar Muda, Kebayoran Lama, Jakarta, Jakarta, 12240
  • Gandaria City Mall
    ‪2 min walk‬
  • Blok M Square
    ‪4 min drive‬
  • Balai Sidang Jakarta Convention Center
    ‪5 min drive‬
  • Jakarta (CGK-Soekarno-Hatta Intl.)
    ‪26 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Separate bedroom
Private bathroom
Separate bath and shower
Bidet
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

1 bedroom, minibar, in-room safe, desk

Deluxe Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Separate bedroom
Private bathroom
Separate bath and shower
Bidet
  • 35 sq m
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Grand Deluxe)

1 bedroom, minibar, in-room safe, desk

Deluxe Room, 1 King Bed (Grand Deluxe)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Separate bedroom
Private bathroom
Separate bath and shower
Bidet
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Club Lounge Access)

1 bedroom, minibar, in-room safe, desk

Deluxe Room, 1 King Bed (Club Lounge Access)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Separate bedroom
Private bathroom
Separate bath and shower
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Club Lounge Access)

1 bedroom, minibar, in-room safe, desk

Deluxe Room, 2 Double Beds (Club Lounge Access)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Separate bedroom
Private bathroom
Separate bath and shower
  • 35 sq m
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Club Room, 1 King Bed (Grand Deluxe, Club Lounge Access)

1 bedroom, minibar, in-room safe, desk

Club Room, 1 King Bed (Grand Deluxe, Club Lounge Access)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Separate bedroom
Private bathroom
Separate bath and shower
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Club Lounge Access)

Junior Suite, 1 King Bed (Club Lounge Access)

Junior Suite, 1 King Bed (Club Lounge Access)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Separate bedroom
  • 57 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed (Grand Suite, Club Lounge Access)

55-inch LED TV with satellite channels, TV

Executive Suite, 1 King Bed (Grand Suite, Club Lounge Access)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Separate bedroom
  • 76 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

Jakarta

At Sheraton Grand Jakarta Gandaria City Hotel, you'll be connected to a shopping centre and steps from Gandaria City Mall. Highlights at this luxury hotel include a restaurant, an outdoor swimming pool and free self-parking. .The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, kids' swimming pool, free pool cabanas and pool loungers. 23390 square feet (2173 square metres) of event facilities include 9 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Buffet breakfast is available daily between 6 AM and 10 AM. There's also the convenience of an airport shuttle. .Sights within a 10-minute drive of this 5-property class Kebayoran Lama hotel include Balai Sidang Jakarta Convention Center and Museum of Modern and Contemporary Art.

What's nearby

  • Gandaria City Mall - 2 min walk - 0.2 km
  • Pondok Indah Mall - 3 min drive - 3.5 km
  • Blok M Square - 4 min drive - 3.2 km
  • Balai Sidang Jakarta Convention Center - 5 min drive - 5.7 km
  • Gelora Bung Karno Stadium - 5 min drive - 4.3 km

Getting around

  • ASEAN MRT Station - 4 min drive
  • Jakarta Kebayoran Station - 17 min walk
  • Jakarta (CGK-Soekarno-Hatta Intl.) - 45 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Warung Léko - ‬3 min walk
  • ‪Din Tai Fung - ‬3 min walk
  • ‪Chung Gi Wa 청기와 - ‬3 min walk
  • ‪Pizza é Birra - ‬6 min walk

About this property

Sheraton Grand Jakarta Gandaria City Hotel

Luxury Jakarta hotel connected to a shopping centre, steps from Gandaria City Mall
Sheraton Grand Jakarta Gandaria City Hotel offers its guests a kids' pool, an outdoor pool, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 9 meeting rooms. Event space at this hotel measures 23390 square feet (2173 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Sheraton Grand Jakarta Gandaria City Hotel. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Jakarta hotel.

  • 293 guestrooms or units
  • 12 levels
  • 23390 sq ft of conference space
  • 2173 sq. m of conference space
  • Built in 2015
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Sheraton Grand Jakarta Gandaria City Hotel offers 293 accommodations with minibars and laptop-compatible safes. 55-inch LED televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

This Jakarta hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Languages

Chinese (Mandarin), English, Indonesian, Korean

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: IDR 288,000 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Things to do

  • 18-hole adjacent golf course
  • Art gallery
  • Children's pool
  • Designer stores
  • Golf caddies
  • Golf carts
  • Gym
  • Outdoor pool
  • Shopping centre

Family friendly

  • Children's pool
  • Free cot
  • Highchair
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 23,390 square feet of conference space
  • 24-hour business centre
  • 9 meeting rooms
  • Computer station

Outdoors

  • Free pool cabanas
  • Garden
  • In a regional park
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Raised toilet seat
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 17

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for IDR 907500.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 288000 per person
  • Airport shuttle fee: IDR 490000 per vehicle (one-way)
  • Rollaway bed fee: IDR 907500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector, a security system and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a smoke detector, a security system and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Sheraton Jakarta Gandaria City Hotel
Sheraton Gandaria City Hotel
Sheraton Jakarta Gandaria City
Sheraton Gandaria City
Sheraton Grand Jakarta Gandaria City Hotel
Sheraton Grand Gandaria City Hotel
Sheraton Grand Jakarta Gandaria City
Sheraton Grand Gandaria City
Sheraton Jakarta Gandaria City
Sheraton Grand Jakarta Gandaria City Hotel Hotel
Sheraton Grand Jakarta Gandaria City Hotel Jakarta
Sheraton Grand Jakarta Gandaria City Hotel Hotel Jakarta
Sheraton Grand Jakarta Gandaria City Hotel CHSE Certified

Frequently asked questions

What is the cancellation policy at Sheraton Grand Jakarta Gandaria City Hotel?

Sheraton Grand Jakarta Gandaria City Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Grand Jakarta Gandaria City Hotel?

As of 18 June 2025, prices found for a 1-night stay for 2 adults at Sheraton Grand Jakarta Gandaria City Hotel on 4 July 2025 start from AU$238.85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Grand Jakarta Gandaria City Hotel?

Yep, Sheraton Grand Jakarta Gandaria City Hotel has a free self car park.

Are there any beaches close to Sheraton Grand Jakarta Gandaria City Hotel?

The closest beach to Sheraton Grand Jakarta Gandaria City Hotel is San Antonio Beach PIK 2 (17.5 km).

Does Sheraton Grand Jakarta Gandaria City Hotel have a pool?

Sheraton Grand Jakarta Gandaria City Hotel has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and on a lounger.

What makes Sheraton Grand Jakarta Gandaria City Hotel a romantic place to stay?

Couples dining and a champagne service, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Sheraton Grand Jakarta Gandaria City Hotel.

Is Sheraton Grand Jakarta Gandaria City Hotel family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, as well as highchairs and free infant beds in the guestrooms, it's no surprise that Sheraton Grand Jakarta Gandaria City Hotel is a hit with families.

Does Sheraton Grand Jakarta Gandaria City Hotel serve breakfast?

Yeah, buffet brekkie is offered daily from 6 AM to 10 AM.

Is there a free airport shuttle available at Sheraton Grand Jakarta Gandaria City Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Sheraton Grand Jakarta Gandaria City Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Sheraton Grand Jakarta Gandaria City Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sheraton Grand Jakarta Gandaria City Hotel?

No, pets are not allowed.

Is there a golf course on site at Sheraton Grand Jakarta Gandaria City Hotel?

There is a golf course next to Sheraton Grand Jakarta Gandaria City Hotel.

Sheraton Grand Jakarta Gandaria City Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 186 out of 277 reviews
Rating 8 - Good. 69 out of 277 reviews
Rating 6 - Okay. 13 out of 277 reviews
Rating 4 - Poor. 5 out of 277 reviews
Rating 2 - Terrible. 4 out of 277 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay in the hotel, next to the shopping mall, plenty choice of dining options, room is clean and comfortable, most importantly, quiet
Stayed 3 nights in Feb 2025

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Philip

Stayed 4 nights in Oct 2024

10/10 Excellent

Aislinn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a great location. Staff were friendly. The rooms were clean, spacious and comfortable.
Stayed 3 nights in Oct 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good overall

link to mall door closed at 10pm. Traffic is bad as usual in Jakarta so no difference to this location. Room and bed is comfortable. small neg: Bedroom slippers are lousy quality for 5 stars hotel. Breakfast has great selections and staffs and very helpful everywhere including door, front desk, dinning & security too.
Stayed 2 nights in Sep 2024

10/10 Excellent

Gregory

Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable
Stayed 3 nights in Aug 2024

10/10 Excellent

Marcus

Stayed 2 nights in Aug 2024

10/10 Excellent

Rainy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Hamaad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing place to stay in Jakarta!
Stayed 11 nights in May 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favourite hotel in Jakarta. Staff are happy and helpful, and rooms are well appointed and clean. The breakfast is fantastic.
Stayed 3 nights in Feb 2024

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I have ever stayed at. Service was fabulous. They actually care about their customers.
Stayed 7 nights in Jan 2024

10/10 Excellent

Meetul Bhupendrabhai

Stayed 4 nights in Oct 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

clive

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 2nd stay in a month - 6 nights. As before, the staff are incredible - every single person is smiling, helpful and goes out of their way to make you feel welcome - its the small details that matter because in reality most big chains have nice hotels so it comes down to the people and how they make you feel - the housemaids could see I was using all my water so left extra with lovely handwritten notes - when I asked for extended check out (an extra hour) it was given without any fuss - I asked for items at breakfast and the chefs went out of their way to bring them even though I wasnt demanding them, just enquiring if possible. I also visited the spa twice and had 2 amazing massages from Nita and YuYun - both out of this world, amazing technique and lots of small details that make it memorable - its typical of how the whole hotel operates. As before, I have stayed in 100s of hotels for work and vacation and this hotel stands out. Lots of hotels have 1 or 2 people that make you feel special, here it is every single person. Highly recommended I will be back for sure
Stayed 1 night in Sep 2023

10/10 Excellent

clive

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in 100s of hotels over 30 Years of travel and many feel the same however this Sheraton is remarkable - every single interaction is kind and positive the staff go out of their way to help - from remembering my name as I leave the breakfast room, to cooking special food for my autistic son who has.a restricted diet to leaving personalised notes From room cleaning . Incredible levels of service
Stayed 1 night in Aug 2023

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent rooms and outstanding service. Hotel staff are a credit to their industry
Stayed 3 nights in Aug 2023

10/10 Excellent

Kelvin

Stayed 2 nights in May 2023

10/10 Excellent

Yohanes

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best bed during my stay in Jakarta!

As expected from sheraton hotels, the beds are great and even the hotel has the best amenities in the room! On top of that, this is grand sheraton. I havent seen many of sheraton grand in the world but it happened to be in Jakarta, so here’s my ticket for luxury weekend! The hotel also has great facilities for family staycation. I wish i can bring my family on my next stay at The Sheraton Grand Gandaria City!
Stayed 1 night in Jan 2023

8/10 Good

Jeremy

Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stay was ok, however was disappointed by how late my room was cleaned up. The houskeeping only came at around 4pm in the afternoon, after I came back to my room from my morning meetings outside of the hotel.
Stayed 2 nights in Aug 2022

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

6/10 Okay

Yousef

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness

I will give them 4 star not 5

Stayed 2 nights in Jun 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the BEST hotel in Jakarta! Trust me, I have stayed at many of them. Staff is amazing, clean, professional, AMAZING buffet. Everything is right here!
Stayed 8 nights in Jul 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 5 nights in Apr 2021