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5.0 out of 5

"The room is very spacious and clean. Service from the hotel staff were friendly, helpful, and exceptional. You also got plenty of choices for breakfa ... " More

By a verified traveller on Mon 09 Sep 2019

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Hotel Description

A luxury stay in the heart of Jakarta awaits you at Shangri-La Hotel - Jakarta. Within a 20-minute stroll, you'll find popular places like Thamrin City Shopping Mall and Grand Indonesia. Highlights at this family-friendly hotel include 4 restaurants, 3 bars/lounges, and a free water park.

You can enjoy LED TVs with cable channels, and all 661 rooms feature free WiFi, separate bathtubs and showers, and coffee/tea makers. Dining in is an option with 24-hour room service, and minibars provide refreshments. Nice touches to enhance your stay include slippers and free toiletries. Additionally, free bottled water, safes, and hair dryers are available.

A pampering day can include deep-tissue massages and hot stone massages along with body scrubs, facials, and aromatherapy. The buffet restaurant, SATOO, serves international cuisine and is open for breakfast, lunch, and dinner. The hotel's own poolside bar is a nice place to enjoy a drink. Enjoy the 3 outdoor tennis courts, outdoor swimming pool and 24-hour fitness center plus access to a playground. A conference center and a business center are among the business amenities offered. Other amenities include free WiFi in public areas, a kids' swimming pool, and a coffee shop/café. Each morning buffet breakfast is served between 6:00 AM and 10:00 AM. There's also free self parking, along with the convenience of car rentals on site.

Attractions within a 20-minute walk of this 5-star Jakarta hotel include Plaza Indonesia and Bundaran Hi.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$105* Per night/room 15 Aug. - 16 Aug.

Horizon, Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Horizon, Deluxe Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

One Bedroom Suite King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Shangri-La Hotel - Jakarta ratings based on 3 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Shangri-La Hotel - Jakarta

Everyone (1) Business (1)
5 out of 5
The room is very spacious and clean. Service from the hotel staff were friendly, helpful, and exceptional. You also got plenty of choices for breakfast and it tastes delicious. Overall, we are very happy to stay in ShangriLa for our next visit to Jakarta!

Posted by on 9 Sep. 2019

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Comment from Hotel Management

9 Sep. 2019 by Markus Christ

Thank you for sharing your review. I am glad our overall service and facilities have made your visit an excellent one. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards, Markus Christ General Manager

5 out of 5

Night sleep

Like sleeping on clouds. Best night sleep all year

Posted by , from perth, australia on 14 Dec. 2017

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Comment from Hotel Management

28 Dec. 2017 by General Manager

Dear darren, Thank you for giving us an excellent review. We look forward to welcoming you back at our hotel. With Best Regards, Andrew den Oudsten General Manager

5 out of 5

One of the better places to stay in Jakarta

Pros: The staff are so friendly and the amenities are well maintained
Cons: The prices in the Bars
Location: It was in a central position for me to travel to meetings and shopping
I have stayed here on many occasions and I find the staff to be the most welcoming of all of the places that I have stayed at in Jakarta. I had a small problem with the room I was in as they were doing renovations on the room above the one I was staying in, The staff offered to move me, but I chose to remain in the room as the renovations were during daytime and most of that time I wasn't in my room anyway. I would suggest that the prices in the bars and food area's are a bit rich, but that is to be expected in an establishment of this standard

Posted by , from Melbourne Australia on 26 Jan. 2016

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About the Shangri-La Hotel - Jakarta

Location Kota BNI, Jakarta, Jakarta 10220

Property Features

Shangri-La Hotel - Jakarta offers its guests a complimentary water park, outdoor tennis courts, and an outdoor pool. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi is free in public spaces. There's an onsite business center. There are 4 meeting rooms available. A children's pool, a health club, and spa services are also featured at the luxury Shangri-La Hotel - Jakarta. Self parking is free. Smoking is allowed in designated areas at this 5-star Jakarta hotel.

  • 661 guestrooms or units
  • 32 levels
  • 4 dining venues
  • 3 bars or lounges
  • Built in 1994
  • Bar by the pool
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free water park access
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 3
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Soekarno-Hatta Intl. Airport (CGK) (29.9 km / 18.6 mi)
  • Train station: BNI City Station (2.4 km / 1.5 mi)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Shangri-La Hotel - Jakarta offers 661 air-conditioned accommodations with minibars and safes. 49-inch LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Renovation of all guestrooms was completed in March 2016.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Separate shower and tub
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:00 AM.

SATOO - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Nishimura - This restaurant specializes in Japanese cuisine.

Rosso - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Jia - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

24-hour room service is available.

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Number of treatment rooms 8
  • Reflexology
  • Couples treatment rooms
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

The check-in location differs from the property location. To check in, go to Horizon Lounge Front desk staff will greet guests on arrival.

Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

The check-in location differs from the property location. To check in, guests will need to go to Horizon Lounge
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for IDR 26.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Shangri-La Hotel - Jakarta

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • Number of children who can stay for free – 2
  • Gap period enforced between guests' stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between IDR 24 and IDR 26 for adults, IDR 12 and IDR 13 for children (approximately)
  • Valet parking fee: IDR 6.75 per stay
  • Rollaway bed fee: IDR 26.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Shangri-La Jakarta
  • Jakarta Hotel Shangri-La
  • Jakarta Shangri-La
  • Jakarta Shangri-La Hotel
  • Shangri-La Hotel Jakarta
  • Shangri-La Jakarta
  • Shangri-La Jakarta Hotel
  • Shangri La Hotel Jakarta
  • Shangri La Jakarta
  • Shangri La Jakarta Jakarta
  • Shangri-La Hotel - Jakarta Hotel
  • Shangri-La Hotel - Jakarta Jakarta
  • Shangri-La Hotel - Jakarta Hotel Jakarta

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.