See all properties
Save

JW Marriott Hotel Jakarta

Photo gallery for JW Marriott Hotel Jakarta

City view
Outdoor pool, open 7:00 AM to 8 PM, pool umbrellas, pool loungers
3 restaurants; breakfast, lunch, dinner and brunch served
3 restaurants; breakfast, lunch, dinner and brunch served
Banquet hall

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is AU$184
includes taxes & fees
10 July - 11 July

Explore the area

View map
Jalan DR Ide Anak Agung Gde Agung Kav, E.1.2 No1&2, Kawasan Mega Kuningan, Jakarta, Jakarta, 12950
  • Place, Golden Triangle
    ‪1 min walk‬
  • Place, Lotte Shopping Avenue
    ‪5 min walk‬
  • Place, Kuningan City Mall
    ‪5 min walk‬
  • Airport, Jakarta (CGK-Soekarno-Hatta Intl.)
    ‪41 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Presidential Suite, 2 Bedrooms

Presidential Suite, 2 Bedrooms

Presidential Suite, 2 Bedrooms

  • City view
  • 210 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Executive Suite, 1 Bedroom

37-inch LCD TV with cable channels, TV

Executive Suite, 1 Bedroom

  • City view
  • 84 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Premier Suite, 1 Bedroom, Non Smoking

Premier Suite, 1 Bedroom, Non Smoking

Premier Suite, 1 Bedroom, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Premier Room, 1 King Bed, Non Smoking

Premier Room, 1 King Bed, Non Smoking

Premier Room, 1 King Bed, Non Smoking

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Room, 2 Queen Beds, Non Smoking

Premier Room, 2 Queen Beds, Non Smoking

Premier Room, 2 Queen Beds, Non Smoking

  • Sleeps 3
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

  • City view
  • 126 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

  • City view
  • 84 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, free minibar items, in-room safe

Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(7 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed

Premium bedding, down duvets, free minibar items, in-room safe

Executive Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite, 1 Bedroom

37-inch LCD TV with cable channels, TV

Executive Suite, 1 Bedroom

  • 84 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

You may also like

Ad
Exterior detail

The Residences at The Ritz-Carlton Jakarta, Pacific Place

Sudirman Central Business District
  • Pool
  • Spa
  • Restaurant
  • Air-conditioning
8.8 out of 10, Excellent, 134 reviews
The price is AU$268
includes taxes & fees
10 July - 11 July
The Residences at The Ritz-Carlton Jakarta, Pacific Place

About the area

Jakarta

A luxury stay in Jakarta awaits you at JW Marriott Hotel Jakarta. You'll find One Satrio a few steps away and Lotte Shopping Avenue within a 10-minute stroll. Highlights at this hotel include 3 restaurants, a full-service spa and an outdoor swimming pool. .A relaxing visit to Alameda Spa & Health Club can include deep-tissue massages, hot stone massages and body scrubs along with access to the sauna and hot tub. The buffet restaurant, Sailendra Restaurant, serves international cuisine and is open for breakfast, brunch, lunch and dinner. Blu Martini Bar & Lounge is the hotel's own bar, serving drinks along with light fare. Enjoy the 24-hour gym, sauna and pool loungers. 31215 square feet (2900 square metres) of event facilities include 17 meeting rooms and conference space, and other business amenities include a business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of a free area shuttle. .Places within a 30-minute walk of this 5-property class Kuningan hotel include Setiabudi One and Jakarta World Trade Center.

What's nearby

  • Golden Triangle - 1 min walk - 0.0 km
  • ITC Kuningan - 5 min walk - 0.4 km
  • Lotte Shopping Avenue - 5 min walk - 0.4 km
  • Ambassador Mall - 5 min walk - 0.4 km
  • Kuningan City Mall - 5 min walk - 0.5 km

Getting around

  • Bendungan Hilir Station - 6 min drive
  • Kuningan Station - 17 min walk
  • Jakarta (CGK-Soekarno-Hatta Intl.) - 48 min drive

Restaurants

  • ‪Loewy - ‬2 min walk
  • ‪Sailendra Restaurant - ‬4 min walk
  • ‪The Executive Lounge - ‬4 min walk
  • ‪Pearl 珍珠 - ‬4 min walk
  • ‪Menara Rajawali - ‬1 min walk

About this property

JW Marriott Hotel Jakarta

JW Marriott Hotel Jakarta offers its guests a full-service spa, an outdoor pool, and a health club. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre, 17 meeting rooms, and limo/town car service are available. Event space at this hotel measures 31215 square feet (2900 square metres) and includes conference space. A sauna, spa services, and a terrace are also featured at the luxury JW Marriott Hotel Jakarta. A free area shuttle within 1.00 km is available. Parking is available for a fee.

This 5-star Jakarta hotel is smoke free.

  • 317 guestrooms or units
  • 30 levels
  • 3 dining venues
  • 31215 sq ft of conference space
  • 2900 sq. m of conference space
  • Built in 2001
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
JW Marriott Hotel Jakarta offers 317 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. Beds feature down duvets and premium bedding. A pillow menu is available. 37-inch LCD televisions come with premium cable channels. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Alameda Spa & Health Club has 10 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Similar properties

Outdoor pool, pool umbrellas, pool loungers
Shangri-La Jakarta
Jakarta
  • Pool
  • Spa
  • Kids’ pool
  • Parking included
4.7 out of 5, Exceptional, 708 reviews
The price is AU$171
includes taxes & fees
17 July - 18 July
Shangri-La Jakarta

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle up to 1 km
  • Limo/town car service
  • Parking on site (IDR 100,000 per day)
  • Valet parking on site (IDR 50,000 per day)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; IDR 305,000 for adults and IDR 152,500 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Asuka Japanese Dining
  • Blu Martini Bar & Lounge
  • Chaiholics
  • Pearl Chinese Restaurant
  • Sailendra Restaurant

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Free area shuttle
  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 17 meeting rooms
  • 31,215 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 30 floors
  • Ballroom
  • Banquet hall
  • Built in 2001
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • Non-plastic coffee stirrers available
  • Reception hall
  • Rooftop garden
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Free minibar (limited items)
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches used
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JW Marriott Hotel Jakarta

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for IDR 1100000.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 305000 for adults and from IDR 152500 for children
  • Airport shuttle fee: IDR 506000 per vehicle (one-way, maximum occupancy 5)
  • Self-parking fee: IDR 100000 per day
  • Valet parking fee: IDR 50000.00 per day
  • Rollaway bed fee: IDR 1100000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a deadbolt lock
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a deadbolt lock in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Property Registration Number 55110, 8120002952017

We should mention

  • Pool access available from 7:00 AM to 8 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Jakarta Marriott Hotel
JW Jakarta
JW Marriott Hotel Jakarta
JW Marriott Jakarta
Marriott Hotel Jakarta
Jakarta Marriott
Marriott Jakarta
Jw Marriott Jakarta Jakarta
JW Marriott Hotel Jakarta Hotel
JW Marriott Hotel Jakarta Jakarta
JW Marriott Hotel Jakarta Hotel Jakarta

Frequently asked questions

What is the cancellation policy at JW Marriott Hotel Jakarta?

JW Marriott Hotel Jakarta offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at JW Marriott Hotel Jakarta?

As of 25 June 2026, prices found for a 1-night stay for 2 adults at JW Marriott Hotel Jakarta on 10 July 2026 start from AU$184, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at JW Marriott Hotel Jakarta?

Yep, JW Marriott Hotel Jakarta has a self car park for IDR 100000 per day. A self car park is also available, for a fee.

Are there any beaches close to JW Marriott Hotel Jakarta?

The closest beach to JW Marriott Hotel Jakarta is San Antonio Beach PIK 2 (17.9 km).

Is there a spa on site at JW Marriott Hotel Jakarta?

Yep, Alameda Spa & Health Club is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as hot stone massages.

Does JW Marriott Hotel Jakarta have a pool?

JW Marriott Hotel Jakarta has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 7:00 AM to 8 PM.

What luxury perks are available at JW Marriott Hotel Jakarta?

JW Marriott Hotel Jakarta features a full-service spa, a health club and an outdoor pool. All guestrooms come with premium bedding and 24-hour room service.

What makes JW Marriott Hotel Jakarta a romantic place to stay?

A hot tub and al fresco dining, as well as premium bedding and massage services available in the guestrooms, help set the scene for a romantic weekend at JW Marriott Hotel Jakarta.

Is JW Marriott Hotel Jakarta family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that JW Marriott Hotel Jakarta is a hit with families.

Does JW Marriott Hotel Jakarta serve breakfast?

Sure does, buffet breakfast is offered on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at JW Marriott Hotel Jakarta?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at JW Marriott Hotel Jakarta?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at JW Marriott Hotel Jakarta?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at JW Marriott Hotel Jakarta?

No, pets and service animals are not allowed.

JW Marriott Hotel Jakarta Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 286 out of 498 reviews
Rating 8 - Good. 159 out of 498 reviews
Rating 6 - Okay. 32 out of 498 reviews
Rating 4 - Poor. 10 out of 498 reviews
Rating 2 - Terrible. 11 out of 498 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Ellysa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our staying at JW Marriott. Excellent breakfast, super friendly staffs and they even let us early check in and late check out. Beautiful hotel. We definitely would come back here.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Narendra

Liked: Cleanliness, staff & service, amenities
Room is excellent
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, will come again
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Zentua

Liked: Cleanliness, property conditions & facilities
Exellent services
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Mehfooz Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Love the breakfast. Front desk Indy was very Courteous and helpful. Will be staying again on my next trip to Jkt. Recommend this hotel highly.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Kasi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend

Amazing stay
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Shyamala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this luxurious stay. The restaurant and concierge staff are very helpful. The buffet breakfast was amazing.
Stayed 7 nights in Dec 2024
Verified

10/10 Excellent

Chen Kang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Anuj

Liked: Cleanliness, property conditions & facilities, room comfort

Good option for a hotel in Kuningan

Great hotel to stay at mega Kuningan, with a nice Indian restaurant as well
Stayed 4 nights in Oct 2024
Verified

10/10 Excellent

Wai Hong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice food
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

ozgen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe clean friednly
Stayed 1 night in Oct 2025
Verified

8/10 Good

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Location

Good location Great service Club Lounge facilities great
Stayed 5 nights in Aug 2023
Verified

10/10 Excellent

Dillon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Satisfyied

Great hospitality, the breakfast spread was enjoyable.
Stayed 2 nights in May 2025
Verified

8/10 Good

Magdelene

Liked: Cleanliness, staff & service, amenities
quiet
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Wei Chong George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel is slightly dated but i’m glad they changed their shower mixers into a single type. breakfast spread and variety is awesome!
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are most helpful and professional, always ready to assist.
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Anas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best always
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business trip

Nice hotel. Good security and caring staff. Location is good and executive lounge is well worth the money. The bar is too expensive but that's the only downside
Stayed 7 nights in Nov 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From walking out of the airport, to have a car and service pick me up, to the hotel itself, to the facilities, and the friendliness of the staff, this hotel made me feel special. Would highly recomend staying here. Real 5*
Stayed 3 nights in Apr 2023
Verified

10/10 Excellent

HyungSub

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is little aged but well maintained. The room clean and tidy.
Stayed 5 nights in Dec 2023
Verified

10/10 Excellent

Kwong Tak

Liked: Cleanliness, property conditions & facilities
Good service
Stayed 4 nights in Jan 2024
Verified

6/10 Okay

Jacob

Liked: Cleanliness
Disliked: Property conditions & facilities
Looking its age. Rooms are dated. Water pressure is good. Breakfast is dissapointing.
Stayed 4 nights in Feb 2023
Verified

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
There is no day lounge.
Stayed 3 nights in Dec 2022
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort

In-room WiFi malfunction - totally unacceptable 5*

Upon my return to my hotel room after dinner outside on the first night, I found that there was serious connection issues with the in-room WiFi. None of my 3 devices worked on the in-room WiFi. The duty manager offered to place a mobile WiFi dongle in my room, to which I replied, "Are you crazy??! I have paid good money to stay at this 5* hotel; even 2-3 star hotels in developing countries have fully functioning strong WiFi signals in their bedrooms." They only offered to change my room upon my prompting, and even then they took such a long time to find me a bedroom that was in the same room-type as mine. Overall after a long hard day in Jakarta it is not a pleasant experience to be arguing and changing hotel rooms past 10pm at night!!!
Stayed 2 nights in Mar 2025