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Hotel Indonesia Kempinski Jakarta

5.0 star property
Luxury Jakarta hotel connected to a shopping centre, steps from Grand Indonesia

Photo gallery for Hotel Indonesia Kempinski Jakarta

Outdoor pool
City view
Property amenity
Reception
6 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$219
includes taxes & fees
1 Mar - 2 Mar

Explore the area

View map
Jl. MH Thamrin 1, Jakarta, Jakarta, 10310
  • Place, Grand Indonesia
    ‪1 min walk‬
  • Place, Bundaran HI
    ‪1 min walk‬
  • Place, Plaza Indonesia
    ‪3 min walk‬
  • Airport, Jakarta (CGK-Soekarno-Hatta Intl.)
    ‪33 min drive‬

Room options

View all photos for Grand Room (Grand Deluxe King Corner)

Premium bedding, pillow-top beds, free minibar, in-room safe

Grand Room (Grand Deluxe King Corner)

8.8 out of 10
Excellent
(11 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
Pillow-top bed
  • City view
  • 64 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Twin Room (Executive Grand Deluxe Room Twin)

City view

Executive Twin Room (Executive Grand Deluxe Room Twin)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
Pillow-top bed
  • City view
  • 64 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Room (Executive Grand Deluxe Room King)

Executive Room (Executive Grand Deluxe Room King) | City view

Executive Room (Executive Grand Deluxe Room King)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
Pillow-top bed
  • City view
  • 64 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room (Executive Grand Deluxe Balcony)

Executive Room (Executive Grand Deluxe Balcony)

Executive Room (Executive Grand Deluxe Balcony)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
Pillow-top bed
  • City view
  • 64 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Salon Suite)

Suite (Salon Suite) | City view

Suite (Salon Suite)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillow menu
Pillow-top bed
Premium bedding
  • City view
  • 85 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room (Deluxe King Bundaran HI View)

Deluxe Room (Deluxe King Bundaran HI View)

Deluxe Room (Deluxe King Bundaran HI View)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
Pillow-top bed
  • City view
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room (Grand Deluxe Twin Bundaran HI View)

City view

Grand Room (Grand Deluxe Twin Bundaran HI View)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
Pillow-top bed
  • City view
  • 64 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room (Deluxe King)

Premium bedding, pillow-top beds, free minibar, in-room safe

Deluxe Room (Deluxe King)

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
Pillow-top bed
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room (Grand Deluxe King Bundaran HI View)

Premium bedding, pillow-top beds, free minibar, in-room safe

Grand Room (Grand Deluxe King Bundaran HI View)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
Pillow-top bed
  • City view
  • 64 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room (Grand Deluxe King)

Premium bedding, pillow-top beds, free minibar, in-room safe

Grand Room (Grand Deluxe King)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
Pillow-top bed
  • 64 sq m
  • Sleeps 3
  • 1 King Bed

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Central Jakarta
  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
4.8 out of 5, Exceptional, 599 reviews
The price is AU$210
includes taxes & fees
6 Feb - 7 Feb
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About the area

Jakarta

Hotel Indonesia Kempinski Jakarta puts you in the heart of Jakarta, connected to a shopping centre and within steps of Bundaran HI and Grand Indonesia. Highlights at this luxury hotel include 6 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering at Kempinski The Spa can include massages, body scrubs and facials along with access to the sauna and steam room. The restaurant, Signatures, serves international cuisine and is open for breakfast, lunch and dinner. At the hotel's own poolside bar, you can stop for a drink. Enjoy the outdoor swimming pool, free kids' club, gym and Hot tub. 29063 square feet (2700 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a sauna and a coffee shop/cafe. Each morning buffet breakfast is served between 6 AM and 10:30 AM. There's also the convenience of self parking. .Sights within a 10-minute walk of this 5-property class Central Jakarta hotel include Plaza Indonesia and Thamrin City Shopping Mall.

What's nearby

  • Grand Indonesia - 1 min walk - 0.1 km
  • Bundaran HI - 1 min walk - 0.1 km
  • Plaza Indonesia - 3 min walk - 0.3 km
  • Golden Triangle - 6 min walk - 0.6 km
  • Thamrin City Shopping Mall - 8 min walk - 0.7 km

Getting around

  • Bundaran HI MRT Station - 6 min walk
  • Jakarta Sudirman Station - 10 min walk
  • Jakarta (CGK-Soekarno-Hatta Intl.) - 44 min drive

Restaurants

  • ‪UNION DELI - ‬4 min walk
  • ‪Signatures Restaurant - ‬1 min walk
  • ‪Hai Di Lao - ‬2 min walk
  • ‪Chicha San Chen (吃茶三千) - ‬5 min walk
  • ‪KOI Café - ‬5 min walk

About this property

Hotel Indonesia Kempinski Jakarta

Luxury Jakarta hotel connected to a shopping centre, steps from Grand Indonesia
Hotel Indonesia Kempinski Jakarta offers its guests a full-service spa, an outdoor pool, and a health club. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 29063 square feet (2700 square metres) and includes a conference centre. A hot tub, a sauna, and a rooftop terrace are also featured at the luxury Hotel Indonesia Kempinski Jakarta. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Jakarta hotel.

  • 289 guestrooms or units
  • 15 levels
  • 6 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 29063 sq ft of conference space
  • 2700 sq. m of conference space
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • Bar by the pool
Hotel Indonesia Kempinski Jakarta offers 289 air-conditioned accommodations with free minibar items and laptop-compatible safes. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. 48-inch flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

This Jakarta hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Kempinski The Spa has 10 treatment rooms. Services include facials, body scrubs and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

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Mandarin Oriental, Jakarta
  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
4.8 out of 5, Exceptional, 599 reviews
The price is AU$210
includes taxes & fees
6 Feb - 7 Feb
Mandarin Oriental, Jakarta

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Parking on site (IDR 150,000 per night)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6 AM to 10:30 AM for a fee: IDR 423,500 for adults and IDR 211,750 for children
  • 2 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Kempi Deli
  • Nirwana
  • OKU
  • Paulaner Brauhaus
  • Signatures

Things to do

  • Bicycle storage
  • Free children's club
  • Full-service spa
  • Golf
  • Health club
  • Hot tub
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping centre
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (29,063 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace

Full-service spa

  • 10 treatment rooms
  • Body scrubs
  • Facials
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower (86 centimetre high)
  • Grab bar near toilet (86 centimetre high)
  • Lift (89 centimetre wide door)
  • Phone accessibility kit
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • 15 floors
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 17

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Indonesia Kempinski Jakarta

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 423500 for adults and from IDR 211750 for children
  • Self-parking fee: IDR 150000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Indonesia Kempinski Jakarta
Hotel Jakarta Indonesia
Hotel Kempinski Jakarta Indonesia
Indonesia Kempinski Jakarta
Jakarta Indonesia Hotel
Kempinski Hotel Jakarta Indonesia
Hotel Indonesia Kempinski
Indonesia Kempinski
Indonesia Kempinski Jakarta
Hotel Indonesia Kempinski Jakarta Hotel
Hotel Indonesia Kempinski Jakarta Jakarta
Hotel Indonesia Kempinski Jakarta Hotel Jakarta

Frequently asked questions

Is parking available at Hotel Indonesia Kempinski Jakarta?

Yep, Hotel Indonesia Kempinski Jakarta has a self car park for IDR 150000 per night. A self car park is also available, for a fee.

How much does it cost to stay at Hotel Indonesia Kempinski Jakarta?

As of 29 Jan 2026, prices found for a 1-night stay for 2 adults at Hotel Indonesia Kempinski Jakarta on 1 Mar 2026 start from AU$218.56, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel Indonesia Kempinski Jakarta?

The closest beach to Hotel Indonesia Kempinski Jakarta is San Antonio Beach PIK 2 (14.7 km).

Is there a spa on site at Hotel Indonesia Kempinski Jakarta?

Yep, Kempinski The Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does Hotel Indonesia Kempinski Jakarta have a pool?

Hotel Indonesia Kempinski Jakarta has a pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Hotel Indonesia Kempinski Jakarta?

Hotel Indonesia Kempinski Jakarta features a full-service spa, a health club and an outdoor pool. All guestrooms come with deep soaking tubs, pillowtop beds and premium bedding.

What makes Hotel Indonesia Kempinski Jakarta a romantic place to stay?

1 hot tub and couples dining, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Hotel Indonesia Kempinski Jakarta.

Is Hotel Indonesia Kempinski Jakarta family-friendly?

You bet! With amenities such as a free children's club, supervised childcare and a playground, it's no surprise that Hotel Indonesia Kempinski Jakarta is a hit with families.

Are there hot tubs in the rooms at Hotel Indonesia Kempinski Jakarta?

No, but there are deep-soaking baths in the guestrooms.

Does Hotel Indonesia Kempinski Jakarta serve breakfast?

You bet, buffet breakfast is on offer daily from 6 AM to 10:30 AM.

Is there a free airport shuttle available at Hotel Indonesia Kempinski Jakarta?

No, Hotel Indonesia Kempinski Jakarta does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Indonesia Kempinski Jakarta?

Yep, they've got a poolside bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Indonesia Kempinski Jakarta?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Hotel Indonesia Kempinski Jakarta?

No, pets and service animals are not allowed.

Hotel Indonesia Kempinski Jakarta Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 379 out of 533 reviews
Rating 8 - Good. 109 out of 533 reviews
Rating 6 - Okay. 20 out of 533 reviews
Rating 4 - Poor. 16 out of 533 reviews
Rating 2 - Terrible. 9 out of 533 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Khalid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
N.A
Stayed 6 nights in Oct 2025

8/10 Good

SHARIFAH HANA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, top-notch service by staff and wonderful breakfast. We had an amazing time!
Stayed 2 nights in Oct 2025

10/10 Excellent

Ming Han

Stayed 2 nights in Oct 2025

2/10 Terrible

Hazera

Travelled with group
Disliked: Cleanliness, staff & service
Disappointing Experience — Not What I’d Expect from a 5-Star Hotel From the moment we checked in, our experience was far below expectations for a hotel of this standard. The staff member at check-in charged us an amount higher than what was confirmed in our booking — and did so without disclosing it. We only realized later that we had signed for the original amount while being charged extra. When we raised the issue, the explanation was that it was a “mistake,” but the lack of transparency was concerning. On the second attempt, the correct amount was finally displayed on the card machine, but the experience left us uneasy. Breakfast was another disappointment. Despite being a supposedly 5-star establishment, we were made to wait an unreasonably long time to be seated — something I’ve never encountered at a hotel of this calibre. For a brand of this reputation, I’d expect better organisation and guest service. Overall, the hotel fell short in professionalism and service quality. A disappointing stay that could have been avoided with better staff training and clearer communication.
Stayed 2 nights in Oct 2025

10/10 Excellent

Ki-Hyun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Balcony room was well worth money, so spacious and luxurious. Executive lounge was top notch, first class service, especially during cocktail hour (Jihad, Kevin). Excellent breakfast buffet. Immediate access to Plaza Indonesia and Grand Indonesia malls.
Stayed 3 nights in Oct 2025

6/10 Okay

Reeta

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

4/10 Poor

Marlo, Sydney

Stayed 2 nights in Sep 2025

10/10 Excellent

Budi, New port richey

Stayed 2 nights in Sep 2025

10/10 Excellent

Yee Ching

Liked: Cleanliness, staff & service, property conditions & facilities
Good service, connect to the mall
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I think the hotel should get the reward of 5 star

We are feeling very good to stay in the hotel for 2 night. It is clean , the service is great, check in the hotel was fast.
Stayed 2 nights in Aug 2025

10/10 Excellent

Sri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We had a wonderful stay!

We had a wonderful stay, the bed was comfortable, the breakfast was super amazing and lots of choices. Where we stayed was easy access to the Grand Indonesia and also not far from Plaza Indonesia. We were so happy that the hotel was full of history about Indonesia. We will come back when we are back in the city.
Stayed 2 nights in Aug 2025

8/10 Good

Lisa, LIVINGSTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed on the 12 floor, all was excellent except I still could hear the noise from the street and the breakfast buffet was ordinary.
Stayed 2 nights in Aug 2025

4/10 Poor

gordon

Liked: Cleanliness, amenities, property conditions & facilities
Room wasnt ready Went and collected my own bag 2 hours after checkin time
Stayed 2 nights in Jun 2025

8/10 Good

Taher

Stayed 2 nights in Jul 2025

10/10 Excellent

Irene

Stayed 1 night in Jul 2025

10/10 Excellent

Kenn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

I was initially assigned Room 700, but after settling in, I noticed that the central air conditioning was unusually loud. I reported this to Ms. Dwinda Ayu, who responded promptly and arranged for me to be moved to another room without any hassle — her attentiveness was greatly appreciated. On the final evening of my stay, I visited the Executive Lounge, where Ms. Annissa kindly checked in with me and asked for feedback. I shared a few minor comments regarding wear and tear, and she took immediate steps to follow up on them. Great food options too. The hospitality and responsiveness of the team truly stood out. Kempinski offered a warm, comfortable experience — a genuine home away from home. I look forward to returning.
Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2025

10/10 Excellent

Adam Islam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay here! The staff were wonderful and attentive at all times. I will be back here for sure.
Stayed 2 nights in Jun 2025

10/10 Excellent

Dekesh Kumar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accommodation and great spread of breakfast
Stayed 3 nights in Jun 2025

10/10 Excellent

Erna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Rob

Stayed 3 nights in May 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Eggs over easy

Have been saying here more than 10 times. This time is the worst experience. I won’t list the others. Just simple thing, for the past 3 days, I asked for Eggs over easy. The chefs can’t differentiate between sunny side up vs eggs over easy. Don't believe me, the management should please go try yourself.
Stayed 3 nights in May 2025

10/10 Excellent

Boon Chit

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central and beside mall
Stayed 2 nights in May 2025

10/10 Excellent

Ramin, Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is great here. Except the Japanese restaurant OKU, in the lobby. The Toro Sashimi we had was courageously speaking, the worst we ever had. My wagu dish actually tasted bad and was slimy!! The Eal was stinky and badly done with a very poor presentation. The service was even worse. Although there was only two more people in the entire restaurant besides us, we had to ask for Service to remove our plates to get new cutlery, drinks etc., etc. continuously. Very bad experience all together at the OKU. Will never put foot there. When we asked who the Chef was the waiter told us there’s two chef, which this answer by itself is another problem. He didn’t know the name!!
Stayed 12 nights in Apr 2025