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4.0 out of 5

"We liked the hotel lobby and the 2 bedrooms we stayed for 3 nights. We were not impressed by the porters and security officers. They were not helpful ... " More

By a verified traveller on Mon 04 Feb 2019

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Hotel Description

Grand Mercure Jakarta Kemayoran places you in the heart of Jakarta, connected to a shopping center and 1.1 km (0.7 mi) from Jakarta International Expo. Highlights at this luxury hotel include a full-service spa, a restaurant, and an outdoor swimming pool.

All 505 rooms feature TVs with cable channels, and you can enjoy free WiFi, fireplaces, and coffee/tea makers. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches include slippers and free toiletries. Additionally, free bottled water, ceiling fans, and safes are available.

A pampering day can include massages along with access to the sauna. The restaurant, Catappa Restaurant, serves international cuisine and is open for breakfast, brunch, lunch, and dinner. Plumeria Lounge is the hotel's own lobby lounge, serving drinks along with lunch and dinner. Enjoy the indoor swimming pool, health club, spa tub, and sauna. Business amenities include a conference center and a business center. Plus you'll find free WiFi in public areas, a free manager's reception, and a kids' swimming pool. Each morning buffet breakfast is served between 6 AM and 10 AM. There's also free self parking, along with the convenience of a free area shuttle.

With a stay at this 4.5-star Jakarta hotel, you'll be 4 km (2.5 mi) from Mangga Dua Square and 4.7 km (2.9 mi) from ITC Cempaka Mas.

Superior Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$66* Per night/room 20 Nov. - 21 Nov.

Classic Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Classic Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Mercure Jakarta Kemayoran ratings based on 2 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Grand Mercure Jakarta Kemayoran

Everyone (2)
4 out of 5
We liked the hotel lobby and the 2 bedrooms we stayed for 3 nights. We were not impressed by the porters and security officers. They were not helpful and not courteous. The checked out staff was not efficient and not helpful too. Otherwise the hotel is very nice and clean.

Posted by on 4 Feb. 2019

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Comment from Hotel Management

4 Feb. 2019 by Rulvastina Randy

Dear Valued Guest, Thank you for your time to review us. I want to apologize for the inconvenience and your disappointment during your stay at Grand Mercure Jakarta Kemayoran. I will evaluate this comment with the related division and brief them to make better service quality. Our teams are committed only serve from the heart services to make you feel like that you are on your own home. Sincerely, Rulvastina Randy General Manager

4 out of 5

Posted by on 4 Feb. 2019

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Comment from Hotel Management

1 Apr. 2019 by Rulvastina Randy

Dear Valued Guest, Thank you for taking your time to give us a review during your stay at Grand Mercure Jakarta Kemayoran. Your positive feedback makes us feel glad and want to assist you even better in the future. FEEL WELCOME. Sincerely, Rulvastina Randy General Manager

Property Features

Grand Mercure Jakarta Kemayoran offers its guests a full-service spa, an indoor pool, and an outdoor pool. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A children's pool, a health club, and a spa tub are also featured at the luxury Grand Mercure Jakarta Kemayoran. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Jakarta hotel.

  • 505 guestrooms or units
  • 27 levels
  • Built in 2015
  • Dining venue
  • Karaoke
  • Bar by the pool
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Childcare (free)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Babysitting or childcare (free)
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge) , RV, bus, truck parking

Transport

  • Airport: Soekarno-Hatta Intl. Airport (CGK) (28.9 km / 18 mi)
  • Train station: Jakarta Kemayoran Station (2 km / 1.3 mi)
  • Property shuttles: Free area shuttle and shopping center shuttle; airport shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Grand Mercure Jakarta Kemayoran offers 505 accommodations with fireplaces and minibars. Televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include slippers, complimentary toiletries, and hair dryers. This Jakarta hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Fireplace
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

The hotel hosts a free manager's reception daily.

Catappa Restaurant - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Plumeria Lounge - Overlooking the garden, this lobby lounge specializes in international cuisine and serves lunch, dinner, and light fare. Open daily.

24-hour room service is available.

Spa Services

  • Sauna in spa
  • Massages
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 17

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: IDR 150000 for adults and IDR 90750 for children (approximately)
  • Airport shuttle fee: IDR 300000 per vehicle (one way)
  • Valet parking fee: IDR 35000 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Mercure Jakarta Kemayoran Hotel
  • Grand Mercure Kemayoran Hotel
  • Grand Mercure Jakarta Kemayoran
  • Grand Mercure Kemayoran
  • Grand Mercure Jakarta Kemayoran (opening October 2015)
  • Mercure Jakarta Kemayoran
  • Grand Mercure Jakarta Kemayoran Hotel
  • Grand Mercure Jakarta Kemayoran Jakarta
  • Grand Mercure Jakarta Kemayoran Hotel Jakarta

You should know

  • Grand Mercure Jakarta Kemayoran offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.