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Los Suenos Marriott Ocean & Golf Resort

4.5 star property
Luxury hotel on the beach, with 3 outdoor swimming pools

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Photo gallery for Los Suenos Marriott Ocean & Golf Resort

3 outdoor pools, pool cabanas (surcharge), pool umbrellas
Food and drink
Room, 2 Double Beds, Non Smoking, Ocean View
Breakfast, lunch, dinner served; international cuisine, pool views
Exterior
Reviews
9.0

Wonderful

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • SpaSpaSpa
  • Pool
  • Breakfast availableBreakfast availableBreakfast available
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant

Check out the area

Map
800 Meters West, From Herredura Bay Entrance, Jaco, Puntarenas
  • Popular LocationHerradura Beach6 min walk
  • Popular LocationMarina Los Sueños12 min walk
  • Popular LocationJaco Beach21 min drive
  • AirportSan José (SJO-Juan Santamaría Intl.)94 min drive

Room options

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Premium bedding
Blackout curtains
Day bed
  • 36 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

View from room

Suite, 1 Bedroom, Non Smoking, Ocean View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Premium bedding
  • 73 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Non Smoking, Garden View (Terrace)

Room, 2 Double Beds, Non Smoking, Garden View (Terrace)

Room, 2 Double Beds, Non Smoking, Garden View (Terrace)

Highlights

Terrace
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Premium bedding
Blackout curtains
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking, Ocean View

Room, 2 Double Beds, Non Smoking, Ocean View

Room, 2 Double Beds, Non Smoking, Ocean View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Premium bedding
Blackout curtains
Day bed
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Down duvet
Premium bedding
Blackout curtains
  • 36 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

View from room

Room, 1 King Bed, Non Smoking, Ocean View

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Down duvet
Premium bedding
Blackout curtains
  • 36 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

View from room

Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Premium bedding
Blackout curtains
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking, Balcony

View from room

Room, 2 Double Beds, Non Smoking, Balcony

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Premium bedding
Blackout curtains
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

View from room

Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Down duvet
Premium bedding
  • 36 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Balcony

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Non Smoking, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Down duvet
Premium bedding
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Garden View (Terrace)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Non Smoking, Garden View (Terrace)

Highlights

Terrace
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Down duvet
Premium bedding
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds, Non Smoking

Highlights

Furnished patio
Air conditioning
Connecting rooms available
LCD TV
Day bed
Blackout curtains
Separate bedroom
Premium bedding
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Pool Access

Room, 1 King Bed, Non Smoking, Pool Access

Room, 1 King Bed, Non Smoking, Pool Access

Highlights

Furnished patio
Separate sitting area
Air conditioning
Connecting rooms available
LCD TV
Day bed
Blackout curtains
Separate bedroom
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking, Ocean View

View from room

Presidential Suite, 1 Bedroom, Non Smoking, Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
  • 165 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Herradura

A luxury stay in Jaco awaits you at Los Suenos Marriott Ocean & Golf Resort. You'll be 0.5 km (0.3 mi) from Herradura Beach and 5 km (3.1 mi) from Canopy Vista Los Suenos Adventure Park. Highlights at this beachfront hotel include 3 outdoor swimming pools, 2 bars/lounges and a full-service spa. .A day of pampering at Sibo can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and hot tub. The restaurant, Hacienda Kitchen, serves international cuisine and is open for breakfast, lunch and dinner. Bar 8 is the hotel's own sports bar, serving drinks along with lunch and dinner. Spend the day at the beach and enjoy the 2 outdoor tennis courts, golf course and free kids' club. 15000 square feet (1394 square metres) of event facilities include 11 meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free WiFi in public areas, a gym and a sauna. Full breakfast is available daily. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .Places within a 30-minute drive of this 4.5-property class Jaco hotel include Rainforest Adventures Costa Rica Pacific Park and Jaco Beach.

What's nearby

  • Herradura Beach - 6 min walk
  • Marina Los Sueños - 12 min walk
  • Rainforest Adventures Costa Rica Pacific Park - 11 min drive
  • Jaco Beach - 21 min drive
  • Mantas Beach - 33 min drive

Getting around

  • San José (SJO-Juan Santamaría Intl.) - 95 min drive

Restaurants

  • The Hook Up - 11 min walk
  • Bar 8cho - 4 min walk
  • La Casita del Sabor - 9 min drive
  • El Cafetal - 13 min drive
  • Soda Raquel - 13 min drive

About this property

Los Suenos Marriott Ocean & Golf Resort

Luxury hotel on the beach, with 3 outdoor swimming pools
As a guest of Los Suenos Marriott Ocean & Golf Resort, you'll find a full-service spa, a golf course, and 3 outdoor swimming pools. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and 11 meeting rooms. Event space at this hotel measures 15000 square feet (1394 square metres) and includes conference space. A children's pool, a fitness centre, and a sauna are also featured at the luxury Los Suenos Marriott Ocean & Golf Resort. Self parking is free.

This 4.5-star Jaco hotel is smoke free.

  • 201 guestrooms or units
  • 4 levels
  • 2 buildings
  • 2 bars or lounges
  • 15000 sq ft of conference space
  • 1394 sq. m of conference space
  • Built in 1999
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Los Suenos Marriott Ocean & Golf Resort offers 201 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 55-inch LCD televisions come with premium cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Jaco hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Sibo has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available for a fee: USD 20 to 40 for adults and USD 20 to 40 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 18 and Greene
  • Bar 8
  • Casa del Cafe
  • Hacienda Kitchen
  • Zoe Pool Bar

Things to do

  • 18 holes of golf
  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Beach volleyball
  • Bicycle rentals
  • Bicycle tours
  • Children's pool
  • Ecotours
  • Free children's club
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Gym
  • Kayaking
  • Mini golf
  • Mountain biking
  • Paddleboard
  • Piano
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Sauna
  • Steam room

Family friendly

  • 3 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • 15,000 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1999
  • Colonial architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 55-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 26 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per night
  • Resort fee: USD 33.90 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Phone calls
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 20 to 40 for adults and from USD 20 to 40 for children
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Los Suenos Marriott Ocean
Los Suenos Marriott Ocean Herradura
Los Suenos Marriott Ocean Resort
Los Suenos Marriott Ocean Resort Herradura
Marriott Los Suenos
Marriott Los Suenos Resort
Los Suenos Marriott Ocean & Golf Hotel Herradura
Los Suenos Marriott Ocean & Golf Resort Costa Rica/Herradura
Los Suenos Marriott Ocean And Golf Resort
Marriott Los Suenos Ocean Hotel
Los Suenos Marriott Ocean Resort Jaco
Los Suenos Marriott Ocean Resort
Los Suenos Marriott Ocean Jaco
Resort Los Suenos Marriott Ocean & Golf Resort Jaco
Jaco Los Suenos Marriott Ocean & Golf Resort Resort
Los Suenos Marriott Ocean & Golf Resort Jaco
Los Suenos Marriott Ocean Golf Resort
Los Suenos Marriott Ocean
Resort Los Suenos Marriott Ocean & Golf Resort
Los Suenos Marriott Ocean Jaco

Frequently asked questions

What is the cancellation policy at Los Suenos Marriott Ocean & Golf Resort?

Los Suenos Marriott Ocean & Golf Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Los Suenos Marriott Ocean & Golf Resort?

As of 14 May 2024, prices found for a 1-night stay for 2 adults at Los Suenos Marriott Ocean & Golf Resort on 3 June 2024 start from AU$319.73, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Los Suenos Marriott Ocean & Golf Resort?

Yep, Los Suenos Marriott Ocean & Golf Resort has a free self car park.

Are there any beaches close to Los Suenos Marriott Ocean & Golf Resort?

Yep, Los Suenos Marriott Ocean & Golf Resort is a short 6-minute walk from Herradura Beach. Fun beach activities include volleyball, surfing and snorkelling. You can also find boat tours.

Is there a spa on site at Los Suenos Marriott Ocean & Golf Resort?

Yep, Sibo is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Los Suenos Marriott Ocean & Golf Resort have a pool?

Yep, and guests recommend it! Los Suenos Marriott Ocean & Golf Resort has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Los Suenos Marriott Ocean & Golf Resort?

Los Suenos Marriott Ocean & Golf Resort features 3 outdoor pools, a full-service spa and 2 bars. All guestrooms come with premium bedding and 24-hour room service.

What makes Los Suenos Marriott Ocean & Golf Resort a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Los Suenos Marriott Ocean & Golf Resort.

Does Los Suenos Marriott Ocean & Golf Resort serve breakfast?

Yep, full brekkie is available daily.

Is there a free airport shuttle available at Los Suenos Marriott Ocean & Golf Resort?

No, Los Suenos Marriott Ocean & Golf Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Los Suenos Marriott Ocean & Golf Resort?

Yep, they've got a poolside bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Los Suenos Marriott Ocean & Golf Resort?

Check-in begins at 4 PM. Check-out time is noon.

Are pets allowed at Los Suenos Marriott Ocean & Golf Resort?

Dogs are welcome at Los Suenos Marriott Ocean & Golf Resort, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 12 kg per pet.

Is there a golf course on site at Los Suenos Marriott Ocean & Golf Resort?

Yep, Los Suenos Marriott Ocean & Golf Resort has an 18-hole golf course. A golf driving range, golf lessons, mini golf and golf carts are also available.

Los Suenos Marriott Ocean & Golf Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 494 out of 780 reviews" "
Rating 8 - Good. 177 out of 780 reviews" "
Rating 6 - Okay. 58 out of 780 reviews" "
Rating 4 - Poor. 32 out of 780 reviews" "
Rating 2 - Terrible. 19 out of 780 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Deborah, Mahwah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has so many amenities and restaurants. Our room smelled like some kind of a cleaning substance.We appreciate the cleanliness but the smell was overpowering.
Stayed 1 night in Jan 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secluded and perfectly located.
Amazing place to stay. Pool is awesome. Great food and service. Well worth the price. Absolutely stay here! Only thing. Not the hotels fault. Beach is huge but the water isn’t clear. This is an amazing location and the pool area is perfect. Staff is super nice. Rental cars there. Marina. View of islands. Great service.
View from public lookout
Stayed 2 nights in Jan 2024

6/10 Okay

Burt

Liked: Cleanliness, staff & service
I had to wait over 2 hours to get my room after the front desk said it might be an hour. Poor lighting in the room. Friendly staff. Limited parking for golf carts and no charging station
Stayed 5 nights in Jan 2024

4/10 Poor

Holly

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I felt like this property was a rip off from beginning to end. Everything is over priced and all of the taxes, resort fees, service fees, incidental fees, ad infinitum throughout the stay was ridiculous. All of the incidental charges were not explained at check in until my CC was charged. When asked to speak to a supervisor her response was "What do you want? Everything for free?" Very poor customer service and staff training. Would not go back.
Stayed 2 nights in Jan 2024

6/10 Okay

Raynaldo De Los

Travelled with family and small children
Disliked: Property conditions & facilities
Three main items of concern. Let me commence with the fact that this is my 6th visit to this property since 2011 and somewhat disappointing. Pool is in desperate need of renovation. As you swim, you will encounter missing concrete, calcium stained tiles, and general disrepair. Room AC is set to save energy/money...if you don't get staff to change background min/max settings the unit will never really get cool (can only get to these if you know how), they will have you in a warm room and hope you don't complain. Encountered two restaurant staff on two different days which were less than friendly and seemed "put out" to do their job. Also watch out for the timeshare sales folks, they call themselves "concierge" but when I asked them to perform customary concierge functions they explained they don't do that. Instead they try to convince you to hear a "presentation" and don't want to take "not interested" as an answer. All else was good.
Stayed 4 nights in Jan 2024

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff and good facilities
Lovely hotel. We stayed here for one night on way to airport. Staff were excellent and friendly. Food was high quality. This is a big complex but maintained well and lovely to relax by the beautiful pool before our flight.
Stayed 1 night in Jan 2024

10/10 Excellent

Chris

Stayed 1 night in Jan 2024

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
Great food. Room service was on and off. Desk help was hard to get! Loved my room and bed!
Stayed 11 nights in Dec 2023

4/10 Poor

Rosanna

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Air conditioning was hot in the room. We called every day to let them know. They promised they would send someone to fix it and that manager would call us. The manager never called. They didn’t really show much care for us being hot. They did not offer to change our room. They were very indifferent about it. When I left I told everything to the manager. She apologized and was indifferent again. We gave up !
Stayed 3 nights in Jan 2024