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Los Suenos Marriott Ocean & Golf Resort

Property class: 4.5

Photo gallery for Los Suenos Marriott Ocean & Golf Resort

Resort view
Creator video
Banquet hall
View from property
4 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$402
includes taxes & fees
31 May - 1 June

Explore the area

View map
800 Meters West, From Herredura Bay Entrance, Jacó, Puntarenas
  • Place, Herradura Bay
    ‪2 min walk‬
  • Place, Herradura Beach
    ‪3 min walk‬
  • Place, Marina Los Sueños
    ‪10 min walk‬

Room options

View all photos for Room, 1 King Bed (Ocean View)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Room, 1 King Bed (Ocean View)

9.4 out of 10
Exceptional
(9 reviews)
  • Ocean view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Ocean View)

Resort view

Room, 1 King Bed, Balcony (Ocean View)

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, Balcony

  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Ocean View)

Suite, 1 Bedroom (Ocean View)

Suite, 1 Bedroom (Ocean View)

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 73 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds (Ocean View)

Room, 2 Double Beds (Ocean View)

Room, 2 Double Beds (Ocean View)

9.6 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

9.4 out of 10
Exceptional
(13 reviews)
  • Resort view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite, 1 Bedroom (Ocean View)

Presidential Suite, 1 Bedroom (Ocean View) | Living area

Presidential Suite, 1 Bedroom (Ocean View)

  • Ocean view
  • 165 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Terrace (Garden View)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Room, 2 Double Beds, Terrace (Garden View)

  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Balcony

View from room

Room, 2 Double Beds, Balcony

  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Balcony (Ocean View)

Resort view

Room, 2 Double Beds, Balcony (Ocean View)

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, 1 King Bed, Non Smoking, Ocean View

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Family Room, 1 King Bed, Non Smoking, Ocean View

  • Ocean view
  • Sleeps 5
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Non Smoking

Family Room, 1 King Bed, Non Smoking

Family Room, 1 King Bed, Non Smoking

  • Sleeps 5
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Family Room, 1 King Bed, Non Smoking

  • Garden view
  • Sleeps 5
  • 1 King Bed

View all photos for Family Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Family Room, 2 Double Beds, Non Smoking

  • Garden view
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 1 King Bed, Terrace (Garden View)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, Terrace (Garden View)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

9.0 out of 10
Wonderful
(27 reviews)
  • Resort view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

Herradura

A luxury stay in Jacó awaits you at Los Suenos Marriott Ocean & Golf Resort. You'll be 0.5 km (0.3 mi) from Herradura Beach and 5 km (3.1 mi) from Canopy Vista Los Suenos Adventure Park. Highlights at this beachfront hotel include 4 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at Sibo Spa can include deep-tissue massages, facials and body treatments along with access to the sauna and hot tub. The restaurant, Hacienda Kitchen, serves international cuisine and is open for breakfast, lunch and dinner. With 2 lounge bars and a poolside bar to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find free cabanas, and enjoy the 2 outdoor tennis courts and golf course. Business travelers can take advantage of 11 meeting rooms, a 24-hour business centre, and coworking space. Additionally, you'll find free Wi-Fi in public areas, a gym and a free children's club. Full breakfast is available daily between 6:30 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .Sights within a 20-minute drive of this 4.5-property class Jacó hotel include Jacó Beach and Rainforest Adventures Jaco.

What's nearby

  • Herradura Bay - 2 min walk - 0.2 km
  • Herradura Beach - 3 min walk - 0.3 km
  • Marina Los Sueños - 10 min walk - 0.8 km
  • Jacó Beach - 24 min drive - 15.0 km
  • Rainforest Adventures Jaco - 25 min drive - 13.4 km

Getting around

  • San José (SJO-Juan Santamaría Intl.) - 103 min drive

Restaurants

  • ‪Starbucks - ‬7 min drive
  • ‪The Hook Up - ‬12 min walk
  • ‪El Manglar - ‬15 min drive
  • ‪Bar y Restaurante del Best Western Jacó - ‬15 min drive
  • ‪Clarita's Beach Bar & Grill - ‬15 min drive

About this property

Los Suenos Marriott Ocean & Golf Resort

Enjoy the complimentary cabanas and sunloungers for a relaxing day at the beach. Summer fun is a breeze at Los Suenos Marriott Ocean & Golf Resort, where you can play a round of golf at the golf course, cool off in one of the 4 outdoor swimming pools and enjoy a treatment at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Colonial hotel also offers a complimentary children's club, a children's pool and outdoor tennis courts.

This 4.5-star Jacó hotel is smoke free.

  • 1 building
  • 201 guestrooms or units
  • 4 levels
  • 4 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Built in 1999
  • Deli
  • Kid's club (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Los Suenos Marriott Ocean & Golf Resort offers 201 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature down duvets. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Jacó hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

Sibo Spa has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 20 to 35 for adults and USD 20 to 35 for children
  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 18 & Greene Steakhouse
  • Bar 8
  • Casa del Cafe
  • Hacienda Kitchen
  • Zoe Restaurant

Things to do

  • 18-hole golf course
  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Beach volleyball
  • Bicycle rentals
  • Bicycle tours
  • Children's pool
  • Ecotours
  • Free children's club
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Gym
  • Kayaking
  • Mini golf
  • Mountain biking
  • Paddleboard
  • Piano
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • TV in common areas

Family friendly

  • 4 outdoor pools
  • Beach toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • 24-hour business centre
  • Computer station
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Firepit
  • Free beach cabanas
  • Garden
  • In a nature reserve
  • On the beach
  • On the waterfront
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 14 accessible parking spaces
  • Hand-held showerhead
  • Handrails in stairways (90 centimetre high)
  • Hardwood flooring in public areas
  • Lever door handles
  • Lift (104 centimetre wide door)
  • Magnifying mirror
  • Pool hoist on site
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1999
  • Colonial architecture
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Day bed
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 26 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per night
  • Resort fee: USD 34 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Phone calls
  • Sporting facilities or equipment
  • Valet parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 20 to 35 for adults and USD 20 to 35 for children
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Los Suenos Marriott Ocean
Los Suenos Marriott Ocean Herradura
Los Suenos Marriott Ocean Resort
Los Suenos Marriott Ocean Resort Herradura
Marriott Los Suenos
Marriott Los Suenos Resort
Los Suenos Marriott Ocean & Golf Hotel Herradura
Los Suenos Marriott Ocean & Golf Resort Costa Rica/Herradura
Los Suenos Marriott Ocean And Golf Resort
Marriott Los Suenos Ocean Hotel
Los Suenos Marriott Ocean Resort Jaco
Los Suenos Marriott Ocean Resort
Los Suenos Marriott Ocean Jaco
Resort Los Suenos Marriott Ocean & Golf Resort Jaco
Jaco Los Suenos Marriott Ocean & Golf Resort Resort
Los Suenos Marriott Ocean & Golf Resort Jaco
Los Suenos Marriott Ocean Golf Resort
Los Suenos Marriott Ocean
Resort Los Suenos Marriott Ocean & Golf Resort
Los Suenos Marriott Ocean Jaco

Frequently asked questions

What is the cancellation policy at Los Suenos Marriott Ocean & Golf Resort?

Los Suenos Marriott Ocean & Golf Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Los Suenos Marriott Ocean & Golf Resort?

As of 30 Apr 2026, prices found for a 1-night stay for 2 adults at Los Suenos Marriott Ocean & Golf Resort on 31 May 2026 start from AU$402, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Los Suenos Marriott Ocean & Golf Resort?

Yep, Los Suenos Marriott Ocean & Golf Resort is a short 6-minute walk from Herradura Beach. Fun beach activities include volleyball, surfing and snorkelling. You can also find boat tours.

Is there a spa on site at Los Suenos Marriott Ocean & Golf Resort?

Yep, Sibo Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments, as well as Swedish massages.

Does Los Suenos Marriott Ocean & Golf Resort have a pool?

Los Suenos Marriott Ocean & Golf Resort has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Los Suenos Marriott Ocean & Golf Resort?

Los Suenos Marriott Ocean & Golf Resort features 4 outdoor pools, a full-service spa and free beach cabanas.

Is Los Suenos Marriott Ocean & Golf Resort family-friendly?

You bet! With amenities such as a free children's club, a children's pool and children's meals, it's no surprise that Los Suenos Marriott Ocean & Golf Resort is a hit with families.

Does Los Suenos Marriott Ocean & Golf Resort serve breakfast?

Yep, full brekkie is available daily from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at Los Suenos Marriott Ocean & Golf Resort?

No, Los Suenos Marriott Ocean & Golf Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Los Suenos Marriott Ocean & Golf Resort?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Los Suenos Marriott Ocean & Golf Resort?

Check-in begins at 4 PM. Check-out time is noon.

Are pets allowed at Los Suenos Marriott Ocean & Golf Resort?

Dogs are welcome at Los Suenos Marriott Ocean & Golf Resort, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 12 kg per pet.

Is there a golf course on site at Los Suenos Marriott Ocean & Golf Resort?

Yep, Los Suenos Marriott Ocean & Golf Resort has an 18-hole golf course. A golf driving range, golf lessons, mini golf and golf carts are also available.

Los Suenos Marriott Ocean & Golf Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 627 out of 974 reviews
Rating 8 - Good. 214 out of 974 reviews
Rating 6 - Okay. 69 out of 974 reviews
Rating 4 - Poor. 43 out of 974 reviews
Rating 2 - Terrible. 21 out of 974 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

brian g

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, large, friendly staff. Food and drink is good but priced as great. 4 out of 5 stars
Stayed 10 nights in Jan 2026

10/10 Excellent

Janet

Liked: Cleanliness, amenities, property conditions & facilities
Beyond five star.**** Staff professional, kind, competent Grounds- spotless Pool- a dream Our room 102- great for mobility issues and exceeded our expectations
Stayed 3 nights in Jan 2026

4/10 Poor

Andrew

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Dec 2025

6/10 Okay

Elise

Liked: Cleanliness, property conditions & facilities
Service was slow and front desk not accommodating
Stayed 6 nights in Dec 2025

10/10 Excellent

Reinaldo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 4 nights in Dec 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great pool, good restaurants, clean room and overall excellent facilities
Stayed 7 nights in Dec 2025

10/10 Excellent

Brandon Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Resort!
Stayed 4 nights in Dec 2025

10/10 Excellent

Logan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great atmosphere and food!
Stayed 4 nights in Dec 2025

10/10 Excellent

oren

Stayed 4 nights in Dec 2025

10/10 Excellent

Jason

Stayed 1 night in Dec 2025

10/10 Excellent

Thomas

Stayed 1 night in Dec 2025

10/10 Excellent

leomar

Liked: Cleanliness, staff & service, property conditions & facilities
A little expensive to eat at but thats typical. Beautiful open space, mix modern w old. Loved it
Stayed 2 nights in Nov 2025

8/10 Good

Helmut

Stayed 1 night in Nov 2025

10/10 Excellent

Eddy

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 3 nights in Nov 2025

10/10 Excellent

Carolynn

Stayed 3 nights in Nov 2025

10/10 Excellent

andrew

Stayed 1 night in Nov 2025

10/10 Excellent

Ernesto

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything went well and the room was more than expected. The staff was on point. Had an amazing time.
Stayed 6 nights in Nov 2025

10/10 Excellent

Rosa

Stayed 3 nights in Oct 2025

8/10 Good

Erick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding all around
Stayed 4 nights in Sep 2025

6/10 Okay

KAREN

Travelled with family, Travelled with group
Liked: Cleanliness
We were given a room with extremely moldy & musty smell. Then exchanged with a disabilities room rather than same type. No shower enclosure, water goes everywhere when showering. There are no hooks in bathrooms for towels, bathing suits for drying. Shower water temp. was not hot, but minimally lukewarm. Had 2 blackout power outages in the evening, then AC broke. Maint. came and tried to repair although was not fixed, had to call again 5 hours later. 2nd Maint. man repaired but also had to come back 1 1/2 hours later for 3rd repair. Prices were expected to be higher than normal, although the restaurants are over-priced for portion size and quality even for a resort of this size. The resort has signs posted that water is drinkable and staff advises there is no need to purchase bottle water. The Restaurant 18 & Greene was extremely pricey, we asked for water and charged for bottled water that was not requested. My husband endured food poisoning for 5 hrs. from the Sea Bass that was consumed at this Restaurant. Management was minimally concerned when reported. The Resort is gorgeous, very well landscaped & maintained. Hundreds of parrots, pairs of Toucan's and Macaws. The pool is exceptionally clean & maintained. Electronic info. in lobby is Spanish & English but rotates too quickly. The Free Ecotour is exceptional with guide Chris. Staff is friendly, but stiff & structured to template responses. Lack of ability for easy, less costly, off-site options influenced rating.
Stayed 5 nights in Oct 2025

10/10 Excellent

Hayley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a gorgeous resort with amazing staff. Beware booking through expedia, it doesn’t include the resort fee!! Views are incredible!!
Stayed 6 nights in Sep 2025

10/10 Excellent

Thauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Aug 2025

10/10 Excellent

Juliette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Reinaldo Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Aug 2025