2/10 Terrible
Arthur
Travelled with family
9 July 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel Fails to Match Listing, Staff Fails to Help
Per the company website and Hotels.com, there was supposed to be an outdoor pool and a free hot breakfast included with the stay. However, the outdoor pool was closed the entire time my family and I were there and the only offerings for breakfast were a few muffins, 2 types of dry cereal, milk, waffle batter, and bread (if you asked for it). The Welcome/Amenity sheet in each room even describes the "Easy Start-Free Breakfast" as "Complimentary Full Breakfast, which includes biscuits, gravy, waffles, juice, backed goods and much more"
Those are my primary complaints. My family and I would have stayed elsewhere had we known in advance. Additional complaints include the 'fitness center' having no equipment except for 1 elliptical machine and 1 recumbant bike, half the washer and dryers were out of order, half the handles were missing from all the drawers in my room, there was exposed wiring in the wall going to the tv as well as where the smoke alarm in the ceiling was supposed to be, the bottom of the tub looked dirty, the shower walls were cracked, the shower head had either black mold or grime, staff entered my room despite my use of their 'do not disturb' door hanger and my asking the front desk staff member not to, and there were bags of garbage and broken glass under the stairs to the 2nd floor for the entirety of my stay.
Attempts to speak with staff were fruitless and manager is absentee and unresponsive.
Arthur
Stayed 4 nights in Jun 2025
