6/10 Okay
Susan
Travelled with family
20 Aug 2025
Disliked: Staff & service
2 Star Hotel in a 4 Star Location
On the surface the hotel appears pleasant enough.
Positives: The room was acceptably clean a the bed was clean and the room a reasonable size for a standard room. The small balcony was a nice addition. Air conditioning worked well.
Pool area was good, clean and pleasant to use, though closed early 7.30pm which was disappointing as it was the best time to use the facilities as it was cooler and what you wanted to do after a hot day site seeing.
Areas for improvement:
Housekeeping was poor. I booked two rooms and despite being notified that we were vacating for cleaning they were not done. On various days and I had to notify reception. When they were cleaned there was ‘skimping’ on basics such as toilet rolls and tea and coffee/ water. These were replaced when asked but it was a constant routine of requesting to reception.
Reception- the young lady on Reception was very slow and struggled to process our arrival it took almost 40 mins to check in- no one else was waiting. The young man in the evening was more efficient and helpful.
Breakfast: A reasonable enough range of items to choose from but again ‘skimping’ on replacing items and constant requests required to get more milk or food items that had run out. Staff reluctant to replace or fetch anything and gave the impression you were bothering them by asking. This is unusual in Türkiye where service is generally excellent.
The hotel claims 4 stars but I guess that is because they have a pool, 2 stars at best.
Susan
Stayed 4 nights in Aug 2025
