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Grand Suites Family Resort

Property class: 2.5

Photo gallery for Grand Suites Family Resort

An outdoor swimming pool with people swimming, surrounded by palm trees and a pergola.
A buffet setup with various food items and utensils.
A hotel room with a large bathtub, two beds, a desk, and a door.
A balcony with a glass railing overlooking a calm lake and green hills.
A modern indoor play area with a slide, climbing structures, and a TV screen on the wall.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • All-inclusive
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Rua Pércio Martini, nº 2937, Lago Azul, Ita, SC, 89760-000
  • Place, Prainha de Itá
    ‪2 min drive‬
  • Place, Ita Thermals Park
    ‪3 min drive‬
  • Place, Caracol Lookout
    ‪7 min drive‬
  • Airport, Chapeco (XAP)
    ‪97 min drive‬

Room options

View all photos for Luxo King

A hotel room with a large bed, a TV, and a wooden panel wall.

Luxo King

8.0 out of 10
Very good
(2 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxo Adaptado

A hotel room with a bed, a bathroom with a shower, and a window with curtains.

Luxo Adaptado

  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxo Double

A hotel room with two beds, a wooden headboard, a bedside table with a lamp, a shelf with books, and a large window with curtains.

Luxo Double

9.4 out of 10
Exceptional
(3 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Luxo Superior Double

A hotel room with two beds, a nightstand, a desk, and a large window with curtains.

Luxo Superior Double

8.0 out of 10
Very good
(2 reviews)
  • Lake view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Luxo Superior King

A hotel room with a bed, a desk, a chair, a TV, and a balcony with a view of the landscape.

Luxo Superior King

  • Lake view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suíte Premium King

A modern hotel room with a large bed, a desk, a chair, a bathtub, and a view of the outdoors.

Suíte Premium King

  • Lake view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suíte Premium Triplo

A bathroom with a large bathtub, a sink, and a window offering a view of a lake and greenery.

Suíte Premium Triplo

  • Lake view
  • 44 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

About the area

Ita

An all-inclusive stay in Ita awaits you at Grand Suites Family Resort. You'll be within a 20-minute walk of Prainha de Itá and 2 km (1.2 mi) from Ita Thermals Park. Highlights at this family-friendly hotel include 3 outdoor swimming pools, 4 bars/lounges and a restaurant. .The hotel's own poolside bar is a nice place to enjoy a drink. Enjoy the 2 hot tubs, indoor swimming pool and 24-hour gym plus access to a bowling alley. Additionally, you'll find free Wi-Fi in public areas, a sauna and a conference centre. There's also the convenience of free self parking. .With a stay at this Ita hotel, you'll be 6.3 km (3.9 mi) from Caracol Lookout.

What's nearby

  • Prainha de Itá - 2 min drive - 1.4 km
  • Ita Thermals Park - 3 min drive - 2.1 km
  • Caracol Lookout - 7 min drive - 5.0 km

Getting around

  • Chapeco (XAP) - 101 min drive

Restaurants

  • ‪Império das Carnes - ‬3 min drive
  • ‪Espeto De Ouro - ‬3 min drive
  • ‪Sabores do Sul Pizzaria - ‬7 min drive
  • ‪Casarão PIzzaria e Lancheria - ‬5 min drive
  • ‪Taberna Pizza Bar - ‬2 min drive

About this property

Grand Suites Family Resort

Grand Suites Family Resort is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Grand Suites Family Resort, you'll find 3 outdoor swimming pools and 2 hot tubs along with an indoor pool, a sauna, and a 24-hour fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Public spaces have free WiFi.

A children's pool, an arcade/games room, and gift shops/newsstands are also featured at the family-friendly Grand Suites Family Resort. Free self parking is available. A complete renovation of Grand Suites Family Resort was completed in December 2020.

This Art Deco Ita hotel is smoke free.

  • 1 building
  • 126 guestrooms or units
  • 4 levels
  • 4 bars or lounges
  • Built in 2020
  • Supervised kid's activities (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Front desk (24 hours)
  • Front desk safe
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Television in lobby
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Coffee shop
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Grand Suites Family Resort offers 126 air-conditioned accommodations with minibars and a hairdryer. 42-inch LCD televisions come with cable channels. This Ita hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 5 metres
  • Street parking available
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 4 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Couples/private dining

Things to do

  • 2 hot tubs
  • 24-hour gym
  • 3 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Evening entertainment
  • Foosball table
  • Indoor pool
  • Playground
  • Sauna
  • Table tennis
  • TV in common areas

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Bowling alley
  • Children's pool
  • Free supervised activities for children
  • Indoor pool
  • Lifeguards on site
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Safe at front desk
  • Shared microwave

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • Conference centre
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool access ramp on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2020
  • Communal living room
  • Lifeguards
  • Renovated entire property - December 2020
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Champagne service
  • Minibar

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Suites Family Resort

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • Pool access available from 8:00 AM to 10:00 PM
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 01 February to 31 December.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Suites Family Resort Ita
eSuítes Itá Resort by Atlantica
Grand Suites Family Resort Hotel
Grand Suites Family Resort Hotel Ita

Frequently asked questions

What is the cancellation policy at Grand Suites Family Resort?

Grand Suites Family Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Grand Suites Family Resort?

Yep, Grand Suites Family Resort has a free self car park.

Are there any beaches close to Grand Suites Family Resort?

Yep, Grand Suites Family Resort is a short 20-minute walk from Prainha de Itá.

Does Grand Suites Family Resort have a pool?

Take your pick from 3 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 10:00 PM.

What luxury perks are available at Grand Suites Family Resort?

Grand Suites Family Resort features 3 outdoor pools, 2 hot tubs and an indoor pool.

Is Grand Suites Family Resort family-friendly?

You bet! With amenities such as a children's pool, free supervised childcare and a playground, it's no surprise that Grand Suites Family Resort is a hit with families.

Is there a free airport shuttle available at Grand Suites Family Resort?

No, Grand Suites Family Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Suites Family Resort?

Yep, they've got a poolside bar and an onsite restaurant.

What time are check-in & check-out at Grand Suites Family Resort?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Grand Suites Family Resort?

No, pets and service animals are not allowed.

Grand Suites Family Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 58 out of 108 reviews
Rating 8 - Good. 32 out of 108 reviews
Rating 6 - Okay. 14 out of 108 reviews
Rating 4 - Poor. 3 out of 108 reviews
Rating 2 - Terrible. 1 out of 108 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Manoel

Liked: Cleanliness, staff & service, property conditions & facilities
Equipe de funcionários super bem treinados, cordiais e atenciosos, café da manhã impecável, as acomodações e estrutura do hotel são excelentes, sem contar a vista do Rio Uruguai que é deslumbrante, super recomendo.
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Fabio Odair

Liked: Cleanliness, staff & service, amenities
Quarto ok Poluição sonora Som alto sem necessidade. Se o ambiente é para ser familiar, nao é boate. Recreação, brincadeiras merecem uma revisao na condução, gritaria
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Ranielli

Liked: Cleanliness, staff & service, amenities
A torneira do quarto estava estragada e eu esqueci de comentar na recepção, mas dava pra usar tranquilamente, só ficava saindo fora mesmo.. tirando essa questão, o local é impecável mesmo, quarto grande, vista maravilhosa, quantidade de pessoas ok para o espaço. A comida é muito boa, piscinas limpas, a organização e o atendimento são excepcionais. Quero voltar logo e levar toda a família.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

MARCELO

Liked: Cleanliness, staff & service, amenities
Estava tudo impecável, ótima estadia.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Danrlei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comida excelente. Piscinas cobertas com água em boa temperatura
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Marcelo A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Temos um filho autista seletivo, solicitamos alimentação adequada para ele e fomos muito bem atendidos pela nutricionista a qual providenciou o necessário para o bem estar dele. Refeições muito boas, bebida gelada, piscinas internas aquecidas, ambientes para todos os gosto
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo conforme anunciado
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Rubier

Liked: Staff & service, amenities
Lugar incrível! Estrutura, quarto tudo ótimo. Alimentação nem se fala! Tudo muito bom!
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Lyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incrível e perfeito!
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A estadia foi boa, o hotel é excelente. Vale a pena a visita.
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Funcionários nota 10

Atendimento nota 10 por parte dos funcionários. Principalmente os Tio da recreação infantil, Tio Cachinho e Tio Bigode. Minha filha (6 anos) amou eles. Comida na média, porém falta opções sem glúten e lactose. Bebida não tem vinhos, espumantes e whisky inclusos.
Stayed 4 nights in Sep 2024
Verified review

4/10 Poor

EDMAR

Liked: Property conditions & facilities, room comfort
No geral foi bom. A comida não gostei pois tinha muito peixe, camarão e coisas a base de peixe que não posso comer. Geralmente comida fria no bife
Stayed 3 nights in Jun 2024
Verified review

10/10 Excellent

Giovani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O hotel tem uma estrutura fantástica.
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

ROBSON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ótimo hotel

Ótimo hotel em todos os quesitos, habitações, conforto piscinas, comidas e um excelente atendimento.
Stayed 2 nights in Jul 2023
Verified review

10/10 Excellent

DARCI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Formidável

Excelente hotel!! Com certeza voltaremos!
Stayed 2 nights in Apr 2023
Verified review

6/10 Okay

Sergio Roberto

Disliked: Cleanliness, property conditions & facilities
Faz falta um chefe de cozinha para o restaurante. Muito aquém das cinco estrelas anunciadas.
Verified review

4/10 Poor

EDGAR AUGUSTO

Liked: Cleanliness, property conditions & facilities, room comfort

Excelente opção de lazer.

Hotel confortável com pessoal extremamente cordial e solicito, dedicação quase familiar. Oferece diversão tanto para crianças como para adultos.
Stayed 2 nights in Dec 2022
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Viagem de bodas

Incrível! Tudo novinho! Cama excelente! Piscinas ótimas!
Stayed 2 nights in Oct 2022
Verified review

10/10 Excellent

ALAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experiência muito boa, adorei a estadia, as piscinas e o carinho dos monitores com meu filho (tia Blue, tia Pink e tio Paçoca), a equipe muito atenciosa. Parabéns a toda equipe.
Stayed 3 nights in Oct 2022
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel tem potencial

Hotel novo, apartamentos limpos, estrutura excelente, funcionários engajados, contudo, necessitam de um treinamento constante, a exceção do Leandro, que atende no bar da recepção que é excelente. A comida deixou a desejar, em que pese ter em Chef no hotel, o mesmo carrega muito nos temperos e as combinações são estranhas. Possuo filhos e criança quer comer arroz branco, carne e batata frita (feijão tinha todos os dias), mas as demais não. Enfim, entendo que o hotel tem potencial, mas precisa de um ajuste fino.
Stayed 2 nights in Sep 2022
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Razoável pois o atendimento deixou muito a desejar, o hotel não tem estacionamento
Stayed 1 night in Sep 2022
Verified review

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Boa opção com piscina aquecida!

Boa opção para piscina interna aquecida! Comida saborosa e cumpre com a proposta de pensão completa. Bares bons. O “entretenimento” na piscina é divertido, porém com o som insalubremente alto! No contexto geral é um hotel bacana, mas o custo-benefício (pelo alto preço da diária) não é bom!
Stayed 2 nights in Jun 2022
Verified review

8/10 Good

Andressa Alves dos santos

Liked: Cleanliness, property conditions & facilities, room comfort
Lugar lindo, bem limpo e aconchegante. Não tinha estacionamento, tivemos que deixar o carro na rua. O atendimento de algumas pessoas foi horrível, male mal olhavam na nossa cara. Mas gostamos do hotel em si
Stayed 1 night in Jun 2022
Verified review

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Espetacular!!!

Excelência no atendimento. Estrutura ótima. Comida saborosa. Recreação incrível com a tia Pink (muito querida com as crianças). Diferencial no atendimento prestado pelos funcionários: muito humanos e diligentes, preocupados em fazer da estadia um momento único, respeitando as individualidades de cada hóspede. Totalmente satisfeitos. Voltaremos em breve.
Stayed 2 nights in May 2022
Verified review

8/10 Good

Dilva M N

Liked: Staff & service, room comfort
Uma boa experiência, bem agradável. Chegamos antes devido a chuva e fomos bem recebidos com 2 horas de antecedência. A cidade bem acolhedora, Gostamos muito das refeições, porém não tinha muita variedade. A piscina coberta poderia estar mais limpa.
Stayed 1 night in Apr 2022