2/10 Terrible
Suad
7 Dec 2023
Disliked: Cleanliness, staff & service, property conditions & facilities
Do not book here. This is the worst hotel we have ever been to. The rooms are nothing like the pictures. They’re very small and dirty. Our room had mold and bed bugs, we tried to communicate with the staff, however, they didn’t speak English. The manager wasn’t helpful. We were supposed to stay 10 nights, we left early and they refused to give us a refund for the days we weren’t going to stay. They also advertised they had laundry services but when we asked for it they said they didn’t have it.
The location is horrible as well.
Do not stay here!!
I left a review through Google and their reply is added in the pictures.
To the manager since I can’t reply to your Google comment: My plans never changed. I stayed in Istanbul that whole time but went to a cleaner and better hotel. The pictures of the room don’t lie and anyone with eyes can see nothing I said is false as it’s backed up with pictures. You can obviously see the disgusting bed bugs and how dirty and moldy your washrooms are.
Horrendous experience
Suad
Stayed 10 nights in Oct 2023