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The Empress Hotel

Property class: 4

Photo gallery for The Empress Hotel

A coastal view from a balcony with a metal railing, a sandy beach, and a road with cars.
A restaurant with large windows offering a view of the sea and parked cars. Tables are set with white napkins and wine glasses.
A coastal road with parked cars and a view of the sea.
A multi-story hotel with a classic architectural style, featuring a glass conservatory and a staircase leading to the entrance.
A hotel room with a bed, two bedside tables, a desk, a chair, and a lamp.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Business services
  • Bar
  • Laundry room
The current price is AU$122
includes taxes & fees
29 Nov - 30 Nov

Explore the area

View map
Central Promenade, Douglas, England, IM2 4RA
  • Place, Douglas Beach
    ‪1 min walk‬
  • Place, Palace Casino
    ‪4 min walk‬
  • Place, Manx Museum
    ‪13 min walk‬
  • Airport, Isle of Man (IOM)
    ‪16 min drive‬

Room options

View all photos for Classic Double Room

A hotel room with a large bed, two bedside tables, a desk, and a chair.

Classic Double Room

8.0 out of 10
Very good
(23 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room, Sea View

A hotel room with a large bed, a desk with a laptop, a chair, a bedside table with a lamp, and a small table with a lamp.

Executive Double Room, Sea View

9.0 out of 10
Wonderful
(19 reviews)
  • Sea view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Single Room, 1 Single Bed

A hotel room with a bed, a desk with a chair, a telephone, and a mirror.

Classic Single Room, 1 Single Bed

8.0 out of 10
Very good
(17 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Executive Double or Twin Room, 1 Bedroom, Sea View

A hotel room with a large bed, two bedside tables with lamps, a chair, a small table, and a television.

Executive Double or Twin Room, 1 Bedroom, Sea View

9.2 out of 10
Wonderful
(13 reviews)
  • Sea view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Classic Twin Room

A hotel room with a bed, two chairs, a small table, and a TV mounted on the wall.

Classic Twin Room

7.6 out of 10
Good
(5 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Triple Room

A hotel room with two beds, a desk, two chairs, and a window with curtains.

Family Triple Room

8.0 out of 10
Very good
(5 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Executive Suite, 1 Bedroom, Sea View

A hotel room with a bed, bedside lamp, wooden headboard, and a door leading to a hallway.

Executive Suite, 1 Bedroom, Sea View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Panoramic Penthouse, Sea View

A hotel room with a bed, a sofa, a small table with a vase of flowers, a desk with a mirror, and a dresser.

Panoramic Penthouse, Sea View

8.0 out of 10
Very good
(4 reviews)
  • Sea view
  • 49 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double or Twin Room, 1 Bedroom, Sea View

A hotel room with a wooden headboard, two bedside tables, a bed with white and red bedding, and two wall-mounted lamps.

Deluxe Double or Twin Room, 1 Bedroom, Sea View

8.0 out of 10
Very good
(5 reviews)
  • Sea view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Classic Double or Twin Room

A hotel room with a bed, a sofa, a small table, a TV, and a wardrobe.

Classic Double or Twin Room

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

About the area

Douglas

The Empress Hotel puts you in the heart of Douglas, within just a 10-minute stroll of Douglas Beach and Palace Casino. Highlights at this beachfront hotel include a restaurant and in-room free WiFi. .The restaurant, The Brasserie Restaurant, is open for dinner. The Piano Bar is the hotel's own piano bar, serving drinks along with lunch and dinner. 2497 square feet (232 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas and a snack bar/deli. Full breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:30 AM and 10:00 AM. There's also the convenience of free parking nearby. .Places within a 15-minute walk of this 4-property class Douglas hotel include Gaiety Theatre and Manx Museum.

What's nearby

  • Douglas Beach - 1 min walk - 0.0 km
  • Palace Casino - 4 min walk - 0.4 km
  • Gaiety Theatre - 7 min walk - 0.7 km
  • Manx Museum - 13 min walk - 1.2 km
  • Tynwald - 13 min walk - 1.2 km

Getting around

  • Snaefell Mountain Railway Laxey Station - 15 min drive
  • Douglas Ferry Station - 17 min walk
  • Isle of Man (IOM) - 22 min drive

Restaurants

  • ‪Thie Bee Coffee Shop - ‬6 min drive
  • ‪The Crooked Dagger - ‬15 min walk
  • ‪The Conister Arms (JD Wetherspoon) - ‬13 min walk
  • ‪The Coffee Shop - ‬14 min walk
  • ‪The Barbary Coast Grill & Bar - ‬17 min walk

About this property

The Empress Hotel

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

Public spaces have free WiFi. Event space at this hotel measures 2497 square feet (232 square metres) and includes conference space. The business-friendly The Empress Hotel also features a vending machine, a garden, and dry cleaning/laundry services.

This Victorian Douglas hotel is smoke free.

  • 104 guestrooms or units
  • 4 levels
  • Conference rooms
  • 2497 sq ft of conference space
  • 232 sq. m of conference space
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Garden
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Empress Hotel offers 104 accommodations with coffee/tea makers and a hairdryer. 40-inch LED televisions come with satellite channels.

This Douglas hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include free toiletries and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 50 metres
  • Street parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:00 AM on weekends; GBP 16.95 for adults and GBP 8.50 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Brasserie Restaurant
  • The Piano Bar

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 2,497 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 15.0 per night.
  • Cots (infant beds) are available for GBP 15.0 per night.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 16.95 for adults and from GBP 8.50 for children
  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

Property class

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Empress Hotel Douglas
Empress Douglas
The Empress Hotel Hotel
The Empress Hotel Douglas
The Empress Hotel Hotel Douglas

Frequently asked questions

What is the cancellation policy at The Empress Hotel?

The Empress Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Empress Hotel?

As of 14 Nov 2026, prices found for a 1-night stay for 2 adults at The Empress Hotel on 29 Nov 2026 start from AU$122, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to The Empress Hotel?

Yep, The Empress Hotel is on Douglas Beach.

Does The Empress Hotel serve breakfast?

You bet, travelers are hooked on the full breakfast here! Offered on weekdays from 7:00 AM to 10:00 AM and weekends from 7:30 AM to 10:00 AM, this is the spot to fuel up for a day of adventure.

Is there a free airport shuttle available at The Empress Hotel?

No, The Empress Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Empress Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Empress Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at The Empress Hotel?

No, only service animals are allowed.

The Empress Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 388 out of 934 reviews
Rating 8 - Good. 389 out of 934 reviews
Rating 6 - Okay. 100 out of 934 reviews
Rating 4 - Poor. 35 out of 934 reviews
Rating 2 - Terrible. 22 out of 934 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay there
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really good holiday
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the Empres sis a perfectly located hotel on the promenade
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff Excellent breakfast Clean rooms
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in an excellent location. Staff are friendly, food really good. Good value for money
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with very comfortable and clean room
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean room, staff friendly and very helpful and good selection for breakfast
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean breakfast very good staff excellent will go back
Stayed 13 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming staff, Room was very comfortable and housekeeping was excellent room made up to a high standard every day of stay. Breakfast was very good ate in restaurant 2 nights of stay food was really nice. Excellent location on seafront near electric tram and steam railway To sum up we all have enjoyed our stay at the Empress hotel
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant service throughout, wonderful staff, fantastic food… Can’t wait for my next stay…
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel room was very clean and bed confortable .. The breakfast included was excellent Recommended
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean well presented bedroom and bathroom. Quiet location and staff were really helpful. Breakfast was plentiful and a good variety too.
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Nice location. No parking on-site (only on-street parking, if you can find some). Probably overpriced. Not much to glare about.
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

Liked: Cleanliness, staff & service, property conditions & facilities
No iron in our room inconvenient- pillows are thin and to get extra you have to ask at reception. Phone in room didn't work which was also an inconvenience. Staff around very pleasant and helpful. Clean and maintained but not 4 star level.. maybe 3
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Small room with scaffolding outside, breakfast was good and fresh, coffee very good. Clean and tidy restaurant staff excellant
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness
Disliked: Staff & service
Receptionist on check in was not friendly and did not explain where breakfast was held, breakfast times, if I wanted dinner reservations etc. It was all robotic - sign here and basically give me your payment. So as a first impression from a long journey not great. Room had suitable amenities. Kettle, biscuits, hairdrier. Shower very powerful. Bed comfy. Breakfast good selection. Staff friendly and efficient in the breakfast area. Hotel clean.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
We enjoyed our stay very much, staff were friendly and breakfast was very good. Hotel was decorated very nicely for Christmas.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness
Room was spotless and very friendly staff
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Good breakfast and lunch options. Great location. Can walk into the town area in around 10 mins or about 20 mins from the port. Bus stop outside. Pay £7 for a hop on/off day rider on buses only to get around the island. Will cost more if you want to add the trams/trains.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Room as all ways spot on ,staff brilliant
Stayed 2 nights in Dec 2025
Verified review

6/10 Okay

Liked: Cleanliness
Room was clean However it was very small Breakfast was ok but nothing special
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
All the staff were great. Especially the person who looked after us in the Bistro called Darinka. The food was so good we decided to eat in the Bistro both nights
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had room 402 on the fourth floor it was very warm with the sun coming into room all afternoon, we left a note for room service to leave the curtains pulled which helped on our return. We requested a fan which helped, one window was screwed shut which didn’t help. The floor sloped by approximately 4 inches from the door to the windows including the bathroom.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception is open 24/7 which was helpful when our ferry arrived at 5.30am. It's right on the promonade so lovely for views and walking.
Stayed 2 nights in Dec 2025