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Islamabad Serena Hotel

5.0 star property

Photo gallery for Islamabad Serena Hotel

Exterior
Interior
Outdoor pool
Interior
Lobby sitting area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Free airport shuttle
  • Parking included
  • Free Wi-Fi
The current price is AU$233
includes taxes & fees
26 Mar - 27 Mar

Explore the area

View map
Khayaban-e-Suharwardy G-5/1, Islamabad, Federal Capital Territory, 44000
  • Place, Supreme Court of Pakistan
    ‪20 min walk‬
  • Place, Rawal Lake
    ‪1 min drive‬
  • Place, Embassy of the United States of America
    ‪1 min drive‬
  • Airport, Islamabad (ISB-Islamabad Intl.)
    ‪29 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(21 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Twin Room

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Club King

Minibar, in-room safe, desk, laptop workspace

Executive Club King

8.0 out of 10
Very good
(8 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Executive Club Twin

  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite

Minibar, in-room safe, desk, laptop workspace

Junior Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

  • 197 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Minibar, in-room safe, desk, laptop workspace

Executive Suite

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 Bedroom

Premier Room, 1 Bedroom

Premier Room, 1 Bedroom

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Royal Club King

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the area

Islamabad

A luxury stay in Islamabad awaits you at Islamabad Serena Hotel. You'll be 1.7 km (1.1 mi) from Supreme Court of Pakistan and 1.8 km (1.1 mi) from Rawal Lake. Highlights at this hotel include 5 restaurants, 2 coffee shops/cafes and a full-service spa. .A relaxing visit to Maisha Spa can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and aromatherapy. The buffet restaurant, Zamana Restaurant, serves Asian cuisine and is open for breakfast, brunch, lunch and dinner. Enjoy the outdoor swimming pool, gym and sauna. A conference centre and a 24-hour business centre are among the business amenities offered. Plus you'll find free Wi-Fi in public areas, a free manager's reception and a snack bar/deli. Each morning free buffet breakfast is offered between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of a free airport shuttle. .Places within a 30-minute walk of this 5-property class Islamabad hotel include Embassy of Italy and Majlis-e-Shoora.

What's nearby

  • Embassy of Italy - 19 min walk - 1.6 km
  • Supreme Court of Pakistan - 20 min walk - 1.7 km
  • Rawal Lake - 1 min drive - 1.2 km
  • Embassy of the United States of America - 1 min drive - 1.9 km
  • Lake View Park - 1 min drive - 2.3 km

Getting around

  • Islamabad (ISB-Islamabad Intl.) - 35 min drive

Restaurants

  • ‪Canadian Club - ‬19 min walk
  • ‪Rakaposhi, Serena Hotel - ‬8 min walk
  • ‪BBQ Tonight - ‬3 min drive
  • ‪Marriott Executive Lounge - ‬4 min drive
  • ‪Zamana - ‬5 min walk

About this property

Islamabad Serena Hotel

Islamabad Serena Hotel offers its guests a full-service spa, an outdoor pool, and a sauna. There are 5 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces.

There's an onsite 24-hour business centre. A fitness centre, a rooftop terrace, and spa services are also featured at the luxury Islamabad Serena Hotel. A roundtrip airport shuttle is free (available 24 hours). Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Islamabad hotel.

  • 387 guestrooms or units
  • 5 dining venues
  • 2 coffee shops
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Terrace on the roof
  • Business centre (24 hours)
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Lift
  • Smoking in designated areas
Islamabad Serena Hotel offers 387 air-conditioned accommodations with minibars and a safe. Flat-screen televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Maisha Spa has 16 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Onsite parking available only on request
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • 2 coffee shops/cafes
  • 5 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Wild Rice
  • Zamana Restaurant

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre

Outdoors

  • Barbecue grill
  • Garden
  • Rooftop terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Islamabad Serena Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 1 year old years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Union Pay, debit cards and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services, spa treatments, and private bath/onsen. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding. Children might not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Islamabad Serena
Islamabad Serena Hotel Hotel
Islamabad Serena Hotel Islamabad
Islamabad Serena Hotel Hotel Islamabad

Frequently asked questions

What is the cancellation policy at Islamabad Serena Hotel?

Islamabad Serena Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Islamabad Serena Hotel?

As of 25 Mar 2026, prices found for a 1-night stay for 2 adults at Islamabad Serena Hotel on 26 Mar 2026 start from AU$233, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Islamabad Serena Hotel?

Yep, Islamabad Serena Hotel has a free self car park. Onsite parking is limited.

Is there a spa on site at Islamabad Serena Hotel?

Yep, Maisha Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does Islamabad Serena Hotel have a pool?

Islamabad Serena Hotel has an outdoor pool.

What luxury perks are available at Islamabad Serena Hotel?

Islamabad Serena Hotel features a full-service spa, an outdoor pool and 5 restaurants.

Does Islamabad Serena Hotel serve breakfast?

You bet, complimentary buffet breakfast is served daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Islamabad Serena Hotel?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at Islamabad Serena Hotel?

Yep, you can grab a meal at Islamabad Serena Hotel's onsite restaurant that serves Asian cuisine.

What time are check-in & check-out at Islamabad Serena Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Islamabad Serena Hotel?

No, pets and service animals are not allowed.

Islamabad Serena Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 173 out of 255 reviews
Rating 8 - Good. 46 out of 255 reviews
Rating 6 - Okay. 13 out of 255 reviews
Rating 4 - Poor. 11 out of 255 reviews
Rating 2 - Terrible. 12 out of 255 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

Adil

Travelled with family
Liked: Cleanliness, staff & service, amenities
I asked the room staffs before the stay to add something special as I was going there right after my wedding and they agreed to send a flower and a cake for my wife. Though on my arrival there was nothing and no one knew anything about it.
Stayed 2 nights in Dec 2025

10/10 Excellent

Humayun

Stayed 4 nights in Dec 2025

10/10 Excellent

Haider

Stayed 1 night in Dec 2025

10/10 Excellent

young

Liked: Cleanliness, staff & service, amenities
Clean room, courteous staff
Stayed 1 night in Dec 2025

6/10 Okay

Asim

Business traveller
Liked: Cleanliness, property conditions & facilities
Room was good but staff is not as hospitable as you would expect from a 5 star
Stayed 2 nights in Nov 2025

10/10 Excellent

Asim

Stayed 1 night in Dec 2025

6/10 Okay

Omran

Holding the hotel
Stayed 2 nights in Nov 2025

8/10 Good

Asim

Stayed 2 nights in Nov 2025

10/10 Excellent

naeem

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
yes
Stayed 1 night in Nov 2025

10/10 Excellent

Babar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great save the exceptional service, courtesy and respect one feels.
Stayed 6 nights in Nov 2025

10/10 Excellent

Aisha

Liked: Cleanliness, staff & service
Good hotel. Need a car for going out. Too much security. Better to book near shopping area.
Stayed 2 nights in Nov 2025

10/10 Excellent

Simon

Stayed 4 nights in Nov 2025

10/10 Excellent

Zafar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every thing from check in to check out was top of the line. Facility was in excellent shape. Service was impeccable. Staff was professional to international standards. Felt very safe and welcomed . Highly recommend to stay at Serena Islamabad.
Stayed 2 nights in Nov 2025

10/10 Excellent

Aftab

Liked: Cleanliness, amenities, property conditions & facilities
Amazing experience
Stayed 2 nights in Nov 2025

10/10 Excellent

Aamir, Thornwood

Stayed 1 night in Nov 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First rate hotel, with great restaurants and spa. The rooms are ready for a refresh but are very clean. Best hotel in Islamabad.
Stayed 1 night in Oct 2025

10/10 Excellent

Karim bhai

Stayed 3 nights in Oct 2025

10/10 Excellent

Hanif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about the hotel. Perfect customer service to amenities.
Stayed 1 night in Sep 2025

2/10 Terrible

Shainoor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lack of housekeeping maintenance

Shower drain was too slow. Water was overflowing .
Stayed 1 night in Oct 2025

10/10 Excellent

Nasreen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay , kind attentive staff , attention to detail in every aspect. Looking forward to our next stay here.
Stayed 1 night in Oct 2025

4/10 Poor

Uzma

Travelled with family
Disliked: Staff & service, amenities
At first glance, the hotel looks grand and impressive. Many guests are amazed to find a place like this in Pakistan, and the property does stand out locally. However, for anyone who has travelled internationally, it’s simply on par with average high-end hotels abroad — elegant, yes, but not exceptional. It’s nice for Pakistan, not globally prestigious. What truly lets the hotel down is the staff and service. They are often standoffish, unhelpful, and occasionally rude. On the rare occasions they greet you warmly, it feels forced and insincere. There’s also clear bias — Western-looking guests receive noticeably better treatment, while others are largely ignored. The limousine service is a complete scam, with fares doubling for the same route under excuses like “different direction.” Tipping is also expected constantly — even basic courtesy feels tied to how much you pay. Even the “complimentary airport drop-off” policy is absurd. My mother didn’t need the 40-minute airport ride and asked to be dropped just six minutes away instead, planning to continue to the airport herself. They refused and made her pay, meaning she lost her complimentary transfer entirely. Food is average, lacking authentic Pakistani flavour, and even the tea is plain kettle tea. Overall, the hotel looks luxurious but lacks genuine hospitality. Beneath the polished image lies poor service, inflexibility, and favouritism — not worth the price.
Stayed 6 nights in Oct 2025

8/10 Good

Gabrielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are lovely. The room is nice. The provided cell did not work. The food was only ok - fairly salty on all meats. There is a dress code for breakfast inside so be aware. The provided “fruit basket” with the club room was two apples on a plate ;-). Overall a decent place with lovely surroundings.
Stayed 1 night in Oct 2025

2/10 Terrible

Gul, Brighton

Stayed 1 night in Oct 2025

10/10 Excellent

M Awais

Stayed 5 nights in Sep 2025

10/10 Excellent

M Awais

Stayed 4 nights in Sep 2025