2/10 Terrible
Andres
14 Feb 2024
Disliked: Cleanliness, property conditions & facilities
I contacted the property prior to booking, inquiring about their pet-friendly policy and mentioning that it was our anniversary. They assured us of their best room and a hassle-free experience. However, upon arrival, we faced several issues. We had to pay in advance for a boat transfer, which seemed unnecessary on the island. No one greeted us at the beach, and we had to ask locals for help. The room assigned to us had no lock and a dirty bathroom with no water. Despite paying extra for an early check-in, we couldn't take a shower. After complaining, we were given a bucket to flush the toilet and a bottle of water, but were told not to inform the manager. The offered room in another property also had no water and no Wi-Fi. The manager expected us to go without water for over 24 hours. On check-out, we expected compensation but were asked to pay for our meals. The manager threatened to withhold transportation unless we paid, but relented when we mentioned involving a lawyer. Overall, a negative experience due to the lack of water, poor service, and additional charges.