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Sheraton Grand Incheon Hotel

5.0 star property
Luxury hotel connected to the convention centre in Incheon with 3 restaurants

Photo gallery for Sheraton Grand Incheon Hotel

Exterior
Lobby sitting area
Exterior
1 bedroom, premium bedding, pillow-top beds, in-room safe
32-inch LCD TV with cable channels, TV

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking available
  • Pet-friendly
  • Room service
The current price is AU$314
includes taxes & fees
30 June - 1 July

Explore the area

Map
153, Convensia-daero, Yeonsu-gu, Incheon, 21998
  • NC Cube Canal Walk
    ‪11 min walk‬
  • Songdo Convensia Convention Center
    ‪12 min walk‬
  • Songdo Central Park
    ‪14 min walk‬
  • Seoul (ICN-Incheon Intl.)
    ‪30 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, City View

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking, City View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
  • 37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Park View

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 2 Double Beds, Non Smoking, Park View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
  • 37 sq m
  • Park view
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Non Smoking, City View

1 bedroom, premium bedding, pillow-top beds, in-room safe

Club Room, 1 King Bed, Non Smoking, City View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
LCD TV
  • 37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, City View

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 2 Double Beds, Non Smoking, City View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
  • 37 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Park View

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking, Park View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
  • 37.0 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

Club Suite, 1 Bedroom, Non Smoking

Club Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 120 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Room, 2 Double Beds, Non Smoking, City View

1 bedroom, premium bedding, pillow-top beds, in-room safe

Club Room, 2 Double Beds, Non Smoking, City View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
LCD TV
  • 37 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
LCD TV
  • 57 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Non Smoking, Park View

1 bedroom, premium bedding, pillow-top beds, in-room safe

Club Room, 2 Double Beds, Non Smoking, Park View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
LCD TV
  • 37 sq m
  • Park view
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Non Smoking, Park View

1 bedroom, premium bedding, pillow-top beds, in-room safe

Club Room, 1 King Bed, Non Smoking, Park View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
LCD TV
  • 37 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

About the area

Incheon

You'll be connected to the convention centre at Sheraton Grand Incheon Hotel, and within a 20-minute stroll of popular places like Songdo Convensia Convention Center and Songdo Central Park. Highlights at this luxury hotel include 3 restaurants, 2 coffee shops/cafes and a full-service spa. .A relaxing visit to The Spa Hasta can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and aromatherapy. The buffet restaurant, FEAST, serves local and international cuisine and is open for breakfast, lunch and dinner. Enjoy the indoor swimming pool, gym, sauna and lifeguards on site. 5522 square feet (513 square metres) of event facilities include 10 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Plus you'll find free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free self parking, along with the convenience of an airport shuttle. .Within a 15-minute drive of this 5-property class Songdo hotel, attractions include Port of Incheon and Incheon Port Passenger Terminal.

What's nearby

  • NC Cube Canal Walk - 11 min walk - 0.9 km
  • Songdo Convensia Convention Center - 12 min walk - 1.0 km
  • Songdo Central Park - 14 min walk - 1.2 km
  • Hyundai Premium Outlet Songdo - 2 min drive - 2.1 km
  • University of Incheon - 2 min drive - 2.1 km

Getting around

  • University of Incheon Station - 9 min walk
  • Anyang Station - 22 min drive
  • Seoul (ICN-Incheon Intl.) - 24 min drive

Restaurants

  • ‪쉐라톤호텔 인천 피스트 - ‬3 min walk
  • ‪안스베이커리 - ‬1 min walk
  • ‪Sheraton Incheon Club Lounge - ‬2 min walk
  • ‪OAK Restaurant & Bar - ‬2 min walk
  • ‪파노라믹 65 - ‬2 min walk

About this property

Sheraton Grand Incheon Hotel

Luxury hotel connected to the convention centre in Incheon with 3 restaurants
Sheraton Grand Incheon Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There are 3 restaurants and 2 coffee shops/cafes, as well as a nearby corner/local shop. A 24-hour business centre and 10 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 5522 square feet (513 square metres) and includes conference space. A fitness centre, spa services, and a terrace are also featured at the luxury Sheraton Grand Incheon Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 5-star Incheon hotel is smoke free.

  • 1 building
  • 321 guestrooms or units
  • 22 levels
  • 3 dining venues
  • 2 coffee shops
  • 5522 sq ft of conference space
  • 513 sq. m of conference space
  • Built in 2009
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
Sheraton Grand Incheon Hotel offers 321 accommodations with a safe and complimentary bathrobes. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Bathrooms include a separate bath and shower, slippers and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The Spa Hasta has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Korean

Similar properties

Lobby

Grand Hyatt Incheon

  • Pool
  • Hot tub
  • Spa
  • Free airport shuttle
4.6 out of 5, Wonderful, 2,222 reviews
The price is AU$187
includes taxes & fees
1 July - 2 July
Grand Hyatt Incheon

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Extended parking on site (KRW 35,000 per week)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; KRW 52,000 for adults and KRW 26,000 for children
  • 2 coffee shops/cafes
  • 3 restaurants

Restaurants on site

  • BENE
  • FEAST
  • HAUTE PATISSERIE
  • Starbucks
  • YUE

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business centre
  • 5,522 square feet of conference space
  • Computer station

Outdoors

  • Garden
  • In a regional park
  • On a lake
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Doorbell and phone notification
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (102 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 22 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Comprehensive recycling policy
  • Lifeguards
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Access to the indoor swimming pool is available by reservation only. Guests can use the indoor pool once per night for a maximum of 2 hours per reservation. The pool will be closed on the third Monday of every month.
Disposable personal items, such as toothbrush, toothpaste, razors are available at the minibar (surcharge).

Access methods

Staffed front desk

Pets

  • Pets: KRW 70000 per pet, per night, plus a deposit of KRW 300000 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for KRW 36300.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately KRW 52000 for adults and from KRW 26000 for children
  • Airport shuttle fee: KRW 132000 per vehicle (one-way, maximum occupancy 3)
  • Extended parking fee: KRW 35000 per week
  • Pet deposit: KRW 300000 per stay
  • Pet fee: KRW 70000 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KRW 36300.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 6:30 AM to 9:30 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hotel Sheraton Incheon
Incheon Sheraton
Incheon Sheraton Hotel
Sheraton Hotel Incheon
Sheraton Incheon
Sheraton Incheon Hotel
Sheraton Grand Incheon Hotel
Sheraton Grand Incheon
Sheraton Incheon Hotel Incheon
Sheraton Grand Incheon Hotel Hotel
Sheraton Grand Incheon Hotel Incheon
Sheraton Grand Incheon Hotel Hotel Incheon

Frequently asked questions

What is the cancellation policy at Sheraton Grand Incheon Hotel?

Sheraton Grand Incheon Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Grand Incheon Hotel?

As of 17 June 2025, prices found for a 1-night stay for 2 adults at Sheraton Grand Incheon Hotel on 30 June 2025 start from AU$313.93, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Grand Incheon Hotel?

Yep, Sheraton Grand Incheon Hotel has a free self car park.

Are there any beaches close to Sheraton Grand Incheon Hotel?

The closest beach to Sheraton Grand Incheon Hotel is Urban Beach (15.4 km).

Is there a spa on site at Sheraton Grand Incheon Hotel?

Yep, The Spa Hasta is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Sheraton Grand Incheon Hotel have a pool?

Sheraton Grand Incheon Hotel has an indoor pool. The pool is open 6:30 AM to 9:30 PM.

What luxury perks are available at Sheraton Grand Incheon Hotel?

Sheraton Grand Incheon Hotel features a full-service spa, an indoor pool and 3 restaurants. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Sheraton Grand Incheon Hotel a romantic place to stay?

Couples spa treatments and garden-view dining, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Sheraton Grand Incheon Hotel.

Is Sheraton Grand Incheon Hotel family-friendly?

You bet! With amenities such as children's meals and a corner/local shop, as well as free infant beds in the guestrooms, it's no surprise that Sheraton Grand Incheon Hotel is a hit with families.

Does Sheraton Grand Incheon Hotel serve breakfast?

Sure does, buffet breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Sheraton Grand Incheon Hotel?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Sheraton Grand Incheon Hotel?

Yep, you can grab a meal at Sheraton Grand Incheon Hotel's onsite restaurant that serves local and international cuisine.

What time are check-in & check-out at Sheraton Grand Incheon Hotel?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Sheraton Grand Incheon Hotel?

Dogs are welcome at Sheraton Grand Incheon Hotel, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 10 kg per pet.

Sheraton Grand Incheon Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 674 out of 1001 reviews
Rating 8 - Good. 214 out of 1001 reviews
Rating 6 - Okay. 63 out of 1001 reviews
Rating 4 - Poor. 25 out of 1001 reviews
Rating 2 - Terrible. 25 out of 1001 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Owen

Travelled with partner
Excellent!
Stayed 1 night in Mar 2025

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staff was helpful. Near the train station and across from the park.
Stayed 1 night in Feb 2025

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are customers service oriented. The front desk personnel goes above and beyond providing an excellent service. Kudos to Kisum Seo, guest service agent, for making our staying a memorable experience. ✨️
Stayed 2 nights in Feb 2025

10/10 Excellent

Tyler

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff who spoke English and made the trip very enjoyable.
Stayed 5 nights in Feb 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great property
Stayed 1 night in Dec 2024

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff
Stayed 1 night in Jan 2025

10/10 Excellent

Junghyun

Stayed 1 night in Jan 2025

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for a short term stay.
Stayed 1 night in Dec 2024

10/10 Excellent

Subin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Dec 2024

4/10 Poor

Parameshwari

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As I had previously messaged the hotel to inform them about my dietary special needs, i was surprised to see the same gluten free banana loaf for the 4 days of breakfast. When enquired they said that is how they work. They do not do anything extra..it is just that until it finishes. Surprising for a hotel of such to say so. They don't seem to have any tourist orientated services other than helping to call for taxis. Not very customer oriented in my opinion.
Stayed 4 nights in Dec 2024

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful property and the staff accommodated an early checkin and helped us with our bags. The one comment I have is that this hotel appears when I filter for airport shuttle hotels. It only offers an 11:45 am shuttle daily. There is no other airport shuttle. Since airport shuttle was literally the reason I booked this hotel, I was am a bit disappointed. Also, when I asked guest services about the shuttle, the concierge did not offer to help me find an alternative ride, whicb would have been nice/is pretty standard concierge service. Also FYI the pool is appointment only. It was easy to get an appointment, but it's something to consider if you need flexible arrangements. There are no bars on the property, just two restaurants that basically require reservations. Also fine, but good to note. And the neighborhood isn't quite as walkable as the rest of Seoul, and there were a couple times we had to wander a bit to find a restaurant (especially on Monday when a bunch of stuff was closed). All that said, we had a perfectly lovely stay.
Stayed 2 nights in Dec 2024

10/10 Excellent

CHWEE LING

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like my stay here because the things I want to get are within walking distance. The staff is friendly and super helpful. Thank you.
Stayed 1 night in Nov 2024

10/10 Excellent

Omario

Stayed 1 night in Nov 2024

10/10 Excellent

Sorya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Very central. Lotte Mart right next door for convenience. Staff very friendly and helpful.
Stayed 2 nights in Oct 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Oct 2024

10/10 Excellent

philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall good
Stayed 2 nights in Oct 2024

10/10 Excellent

Matthew

Stayed 1 night in Oct 2024

6/10 Okay

song

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Jay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice room facing the park.
Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super convenient to the Songdo Convensia, walkable area with lots of options.
Stayed 7 nights in Sep 2024

10/10 Excellent

Michelle

Stayed 2 nights in Sep 2024

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet
Stayed 2 nights in Sep 2024

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sheraton Grand Incheon Hotel was wonderful. The views were immaculate, the room was spacious and clean, and the service was beyond expectations!
Stayed 2 nights in Aug 2024