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Hakuba Onsen Ryokan Shirouma-so

3.0 star property

Photo gallery for Hakuba Onsen Ryokan Shirouma-so

Hot springs
Lobby
Interior
Exterior
Plasma TV

Reviews

10 out of 10
Exceptional

Popular amenities

  • Spa pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Bar
  • Laundry room

Explore the area

View map
5004 Happou, Hakuba-mura, Kitaazumi-gun, Hakuba, Nagano-ken, 399-9301
  • Place, Hakuba Ski Jumping Stadium
    ‪1 min walk‬
  • Place, Hakuba Happo-One Ski Area
    ‪6 min walk‬
  • Place, Happo-one Adam Gondola
    ‪9 min walk‬

Room options

Traditional Room, Shared Bathroom, Mountain View / Futons will be provided based on No.of persons

  • Mountain view
  • 167 sq m
  • Sleeps 3
  • 3 Single Futons OR 2 Single Futons

Traditional Family Room, Shared Bath

  • Mountain view
  • Sleeps 4
  • 4 Single Futons

About the area

Hakuba

Hakuba Onsen Ryokan Shirouma-so puts you in the heart of Hakuba, connected to the convention centre and within just a 10-minute stroll of Hakuba Happo-One Ski Area and Happo Information Center. Highlights at this ryokan include free self-parking, a bar/lounge and Access to hot tub. .This ryokan has free WiFi in public areas, tour/ticket assistance and multilingual staff. Additionally, you'll find laundry facilities, ski storage and ski passes. There's also limited parking, along with the convenience of free train pick-up service. .Attractions within a 10-minute drive of this 3-property class Hakuba ryokan include Hakuba Goryu Ski Resort and Tsugaike Ski Resort.

What's nearby

  • Hakuba Ski Jumping Stadium - 1 min walk - 0.0 km
  • Hakuba Happo-One Ski Area - 6 min walk - 0.5 km
  • Happo-one Adam Gondola - 9 min walk - 0.8 km
  • Hakuba Iwatake Ski Resort - 3 min drive - 1.7 km
  • Happo One Sakka Ski Lift - 4 min drive - 1.7 km

Getting around

  • Hakuba Station - 7 min drive
  • Matsumoto (MMJ-Shinshu - Matsumoto) - 104 min drive

Restaurants

  • ‪Blizzard (Pizza) - ‬7 min walk
  • ‪Cru Cafe - ‬2 min walk
  • ‪What's Good Cafe - ‬6 min walk
  • ‪Hand Made House 4260 - ‬9 min walk
  • ‪ライオンカフェ - ‬4 min walk

About this property

Hakuba Onsen Ryokan Shirouma-so

Hakuba Onsen Ryokan Shirouma-so offers its guests hot springs and a hot tub. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. A train station pick-up shuttle and A train station drop-off shuttle are free. Multilingual staff, ski storage, and tour/ticket assistance are also featured at Hakuba Onsen Ryokan Shirouma-so. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Hakuba ryokan.

  • 17 guestrooms or units
  • 3 levels
  • 2 buildings
  • Built in 1997
  • Ski lift tickets
  • Ski equipment storage
  • Charging station for electric cars
  • Self-service laundry
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Television in lobby
  • Smoking in designated areas
  • Bar or lounge
Hakuba Onsen Ryokan Shirouma-so offers 17 air-conditioned accommodations with laptop-compatible safes and complimentary slippers. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. Plasma televisions come with digital channels.

Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a ceiling fan and blackout curtains.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free train station pick-up and drop-off shuttle
  • Ski shuttle nearby
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge

Things to do

  • Hot springs
  • Hot tub
  • Ski passes
  • Ski storage
  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Multilingual staff
  • No housekeeping service
  • Tour and ticket assistance

Spa

  • Hot springs
  • Public indoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • No lift

More

  • 2 buildings
  • 3 floors
  • Built in 1997
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Plasma TV with digital channels

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in and check-out are available

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for private bath/onsen. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Hakuba Onsen Ryokan
Hakuba Onsen Ryokan Shirouma-so
Hakuba Onsen Shirouma-so
Hakuba Shirouma-so
Onsen Ryokan Shirouma-so
Onsen Shirouma-so
Shirouma-so
Shirouma-so Hakuba
Hakuba Onsen Ryokan Shirouma so
Hakuba Onsen Shirouma So
Hakuba Onsen Ryokan Shirouma-so Ryokan
Hakuba Onsen Ryokan Shirouma-so Hakuba
Hakuba Onsen Ryokan Shirouma-so Ryokan Hakuba

Frequently asked questions

Is parking available at Hakuba Onsen Ryokan Shirouma-so?

Yep, Hakuba Onsen Ryokan Shirouma-so has a free self car park. Onsite parking is limited.

What makes Hakuba Onsen Ryokan Shirouma-so a romantic place to stay?

1 hot tub and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Hakuba Onsen Ryokan Shirouma-so.

Is there a free airport shuttle available at Hakuba Onsen Ryokan Shirouma-so?

No, Hakuba Onsen Ryokan Shirouma-so does not offer an airport shuttle service.

Is there a bar or restaurant at Hakuba Onsen Ryokan Shirouma-so?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Hakuba Onsen Ryokan Shirouma-so?

Check-in begins at 3 PM. Check-out time is 10 AM.

Are pets allowed at Hakuba Onsen Ryokan Shirouma-so?

No, pets are not allowed.

Hakuba Onsen Ryokan Shirouma-so Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 50 out of 55 reviews
Rating 8 - Good. 5 out of 55 reviews
Rating 6 - Okay. 0 out of 55 reviews
Rating 4 - Poor. 0 out of 55 reviews
Rating 2 - Terrible. 0 out of 55 reviews

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can not more highly recommend Shirouma So! The staff were very accommodating and friendly. The hotel was very comfortable and perfectly situated near the bus terminal, Happo One, and restaurants. The onsen was the perfect way to finish a day on the slopes. The food was excellent and there was plenty of variety - while breakfast is set, it is different every day. I would definitely stay here again!
Stayed 6 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience with amazing staffs
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. Restaurants close by. Friendly staff. Pity no individual shower facilities inside room
Stayed 1 night in Dec 2018

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Legends

Great place, top service, staff very helpful!
Stayed 1 night in Jan 2018

10/10 Excellent

Sarah, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Traditional Ryokan - family owned

This was our first trip to Japan and our first time staying in a traditional Japanese Ryokan. We will be back. Loved it. It's family-owned - Toshi and his family were very welcoming, spoke good English, had loads of local knowledge to help us out and had traditional breakfasts and dinners on offer (cooked by Toshi's mother, who comes out and greets everyone at meal time - FYI: you need to book the day before for dinners). We were warm, comfortable (futons were fairly firm but we slept pretty well!), and well looked after. Location is great. Can't wait to come back and stay for longer.

10/10 Excellent

Kerry, Boston, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice ryokan

Very friendly and helpful staff, better English than I expected. More or less traditional ryokan, with tatami floors. The room is spacious during the day when the futons are rolled up (the staff does that for you), and the futons are very comfortable to sleep on. Breakfast included in the price of the room was excellent. Dinner was extra, but not expensive--about $25 for a first-class, elegant Japanese dinner. The staff were very helpful, even picking us up at the bus terminal (much appreciated after a 16-hour journey) and dropping us off at the train station. Everything about this ryokan is first class, and we would stay again any time.

10/10 Excellent

Lai Ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice local stay with fantastic host

It was amazing!

10/10 Excellent

Tay, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Memorable stay

We were made to feel like 6 star guests. Proximity to ski facilities was just 10 mins walk away. Kaiseke and breakfast was way above average. Since there is little else to do but ski and stay in the hotel, it made a huge difference that it was marvellous. I will make a trip back next time I'm in Japan.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The staff make this place! Can't do enough for you

Great staff, clean and tidy traditional Japanese hotel. The Onson is slightly small but modern and tidy.The staff make this place! Can't do enough for you! Would recommend to others.

10/10 Excellent

Iris, Orange County

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hot springs traditonal hotel super comfortable

Absolutely perfect!!! We loved this place. The innkeeper's are super nice and helpful. Very humble family. I was worried about sleeping on the tatami and mats on the floor, it turned out to me more comfortable than regular beds and mattresses. We slept very well. Hot springs bathhouse inside hotel was super nice, luxurious and clean. Love it! Highly recommend

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of the best hotel experiences I have ever had.

This is a FANTASTIC hotel, we stayed for just 2 nights, but wished we could have stayed longer. I don't usually rate hotels on any site, actually this is my first ever rating. But it deserves a 5 star rating. Very helpful, delicious food, warm cosy room, super clean, all in all a top place.

10/10 Excellent

Stu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommendable!

It is a lovely, elegant ryokan with a beautiful onsen and very nice and helpful staff. The dinner was very delicious and absolutely worth the money. Unfortunately, we stayed only one night. If we were to come back to this part of Japan, we would definitely stay in this ryokan. It has our highest recommendation.

10/10 Excellent

ron, bend oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great place

what a well ran hotel. this place tops 5 star resorts as far as service. They went above and beyond as innkeepers.

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jason, manhattan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely place with a lovelier staff

First and foremost the staff, led by a gentleman named Toshi, was incredible. So friendly and helpful. The food which was mostly traditional, was delicious! They offer discounted lift tickets and a discount at a nearby rental shop as well (which was also very friendly and helpful). They allow private access to their onsen, which is great for couples. The room was a great size, and we thoroughly enjoyed the ryokan experience.

10/10 Excellent

Michael, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Snowboarding Trip

The hotel was in a great location. Feels like a old Japanese hotel with the modern amenities. Breakfast was a great deal and dinner looked nice. Would go back again.

10/10 Excellent

P.K. , Vancouver, BC Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Authentic Japanese Ryokan in Alpine Resort town

This is a once in a life time experience to stay at this beautiful Ryokan run by a local family for over 80 years. The traditional room we had was large and beautiful, with the view of the mountains. Staff members are all helpful and made us feel at home. Toshi the proprietor helped us with travel plans back to Tokyo. A driver from the hotel drove us to and from the train station so we could re-arrange our train trip with the station staff. We had breakfast at the intimate hotel restaurant. Both Japanese and western dishes are served. The quality of the food is excellent.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, great location for village and slopes, very friendly and helpful staff. Authentic Japanese style excellent

10/10 Excellent

Rhoderic, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Base to Ski Hakuba Valley

We had a week at this great Ryokan. It is built in a traditional style, but everything was in immaculate condition. The position was great and within walking distance to the Happo ski field, and even closer to the bus station for transfers to the other ski fields and the bus back to Nagano. There are dozens of restaurants near bye, but if you don't want to wait, then book a day in advance. The onsen at the ryokan was small, but relaxing. We had breakfast there daily, and it was delicious. There was a coffee machine, juice and toast, a hot dish as well as rice and soup. The owner, Toshi, was very friendly, gave advice about where to ski and had good English. Ask him about the coupons which give you an included lunch with the ski lift passes at some resorts. He can also sell you discounted tickets to Happo. His mother did the cooking and came out from the kitchen to say good morning in Japanese.

10/10 Excellent

Wai Chuen, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good hotel, definitely will come back

Very comfortable stay and very good services from the staff! We stayed in a room with mountain view and the view was majestic and wonderful. When we were leaving, the hotel keeper even drove us to the train station and helped us arrange our train tickets before he left us. Very satisfied with every bit of this hotel!

10/10 Excellent

David, Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff, meals and room. Would highly recommend staying here to relax and enjoy the natural beauty of Hakuba.

10/10 Excellent

Ben, Omaha, NE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Onsen hotel in Ski town. Great staff and food

Mix between traditional style and onsen hotel. Onsen open at select times, so ask for those hours. Room is large and comfortable, probably can fit about 3-4 people if asked. Dinner/breakfast is extra cost, so ask before what it is. Breakfast was delicious and plentiful. It was mix of Japanese style and Western style. Staff was very forgiving of American inquiries.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Ryokan in the heart if Hakuba

We were made to feel right at home from the moment we arrived. Exceptional service, warm hospitality and wonderful dinners and breakfasts. Definitely a highlight of our trip to Japan. This place comes highly recommended.

10/10 Excellent

derek, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly hotel.

We went to Hakuba on a skiing holiday and wanted to experience the local culture as well. So we decided to stay in a Ryokan. Great choice. If you want the total Japanese experience this is the place to stay, you won't be disappointed.