Overall we enjoyed our our time at Jabeque Soul, however we had several issues. On our 1st night we were put into a room that neighboured 5 twenty something year old boys who partied until ~7am Sunday morning, we got about 2 hours sleep. The staff were very understanding and moved us the next morning.....to a room on the same level, 4 doors down! We lasted about 1 hour in the room before my husband went and complained as we were now neighboring our previous neighbors mates, in a room with a broken balcony door which meant we could not access our balcony. The staff then moved us to anothor room, several levels away which we stayed in for the remainder of the trip. Overall the rooms were okay, the aircon was good but as soon as it was turned on it permeated a mouldy smell throughout the room. Throughout our stay we met several people who had items stolen from their rooms (they believe from housekeeping), mobile phones/jewellery/apple earphones etc which is extremely disappointing, when the staff where informed they pretty much did nothing and just told the guests to "call the police and go through insurance". We permanently left the do not disturb sign on our door and locked away our things. The pool atmosphere/music is amazing, and the food and drinks offered at the hotel are tasty and reasonably priced and the staff are friendly. Would not recomend this place to families or couples looking to relax as there is lots of noisy groups and HEAPS of door slamming!
1 month ago by A verified traveller from Australia
The bed was ok. Had a children’s protective pee cover which was uncomfortable and keep coming off the bed. The phone is the room didn’t work, the balcony was very small, corner room with no privacy. The location was fantastic with a great pool, quiet spot without too many other hotels around.
We absolutely loved this place, having Ryan’s pub onsite was handy for a quick cheap breakfast when your feeling under the weather. The restaurant was priced well and I would recommend trying the arrabiata pasta and the chicken wrap. Having a pool to escape and recover next to instead of being couped up in a hotel room was a life saver. Having a 24 hour reception was handy and all the staff we’re really helpful. The location was great, we were able to walk home from Hi Ibiza one night and amnesia was a short ride in a taxi. I would definitely recommend this place and hope to return again soon.
5 months ago by A verified traveller from Melbourne, Australia
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