2/10 Terrible
Thomas
Travelled with partner
23 Feb 2024
Room was not cleaned at all in four night visit. Asked after 2nd night and they said they would. When we arrived back that night it had not been cleaned but staff had placed a “Dont Disturb” magnet on outside of our door. We asked again the next day. A bag with some towels in it was on desk when we returned that night and one of the three trash cans was emptied. On two mornings approx 8 am we observed individuals moving through the front parking lot trying to open doors on guests’ vehicles. One of the individuals had just been eating food at the complimentary breakfast. The breakfast was awkwardly displayed and difficult to serve(limited counter space for placing down dishes etc). No variety in items available. Same every morning. Hallways are maze-like and emergency stairs not clearly marked- feels dangerous. Overpriced compared to a hotel i had just stayed in nashville for same price with twice the amenities. There are many other places in this same area— Element should be your LAST RESORT. Second rate in every way. UNRESPONSIVE STAFF.
Thomas
Stayed 4 nights in Feb 2024