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Embassy Suites by Hilton Charleston Airport Convention Ctr

3.5 star property

Photo gallery for Embassy Suites by Hilton Charleston Airport Convention Ctr

Lobby
Indoor pool
Meeting facility
Interior detail
Terrace/patio

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Free airport shuttle
  • Pet-friendly
  • Air-conditioning
The current price is AU$202
includes taxes & fees
12 Apr - 13 Apr

Explore the area

View map
5055 International Blvd, North Charleston, SC, 29418-5963
  • Place, Charleston Area Convention Center
    ‪1 min walk‬
  • Place, North Charleston Coliseum and Performing Arts Center
    ‪6 min walk‬
  • Place, Charleston Tanger Outlets
    ‪14 min walk‬
  • Airport, Charleston, SC (CHS-Charleston Intl.)
    ‪4 min drive‬

Room options

View all photos for Standard Suite One King and One Sofa Bed Non-Smoking

32-inch flat-screen TV with cable channels, TV, pay films

Standard Suite One King and One Sofa Bed Non-Smoking

8.2 out of 10
Very good
(54 reviews)
  • 49 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Suite Two Double and One Sofa Bed Non-Smoking

1 bedroom, premium bedding, pillow-top beds, in-room safe

Standard Suite Two Double and One Sofa Bed Non-Smoking

8.4 out of 10
Very good
(38 reviews)
  • 49 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

7.2 out of 10
Good
(5 reviews)
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(8 reviews)
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Hearing Accessible

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 2 Double Beds, Hearing Accessible

8.8 out of 10
Excellent
(13 reviews)
  • 49 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

32-inch flat-screen TV with cable channels, TV, pay films

Suite, 1 King Bed, Accessible, Non Smoking

7.6 out of 10
Good
(18 reviews)
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Suite, 2 Queen Beds, Non Smoking, Corner

1 bedroom, premium bedding, pillow-top beds, in-room safe

Premier Suite, 2 Queen Beds, Non Smoking, Corner

  • 58 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Suite, 2 Queen Beds, Non Smoking

1 bedroom, premium bedding, pillow-top beds, in-room safe

Premium Suite, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 49 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Presidential Suite, 1 King Bed, Non Smoking

Presidential Suite, 1 King Bed, Non Smoking

Presidential Suite, 1 King Bed, Non Smoking

  • 111 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Hospitality Suite, 1 King Bed

Hospitality Suite, 1 King Bed | Living area

Hospitality Suite, 1 King Bed

  • 49 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite, 2 Double Beds with Sofa Bed, Accessible, Non Smoking

1 bedroom, premium bedding, pillow-top beds, in-room safe

Premium Suite, 2 Double Beds with Sofa Bed, Accessible, Non Smoking

  • 49 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Corner (Bathtub)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Corner (Bathtub)

  • 58 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Corner (Bathtub)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Premium Room, 2 Queen Beds, Corner (Bathtub)

10.0 out of 10
Exceptional
(1 review)
  • 58 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Double Beds, Mobility Accessible

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 2 Double Beds, Mobility Accessible

9.0 out of 10
Wonderful
(2 reviews)
  • 49 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Accessible (Wellness, In-room air purification)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Premium Room, 1 King Bed, Accessible (Wellness, In-room air purification)

  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed (Wellness, In-room air purification)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Premium Suite, 1 King Bed (Wellness, In-room air purification)

7.8 out of 10
Good
(8 reviews)
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible (Wellness, In-room air purification)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Premium Room, 1 King Bed, Accessible (Wellness, In-room air purification)

  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Queen Beds (Wellness, In-room air purification)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Premium Suite, 2 Queen Beds (Wellness, In-room air purification)

  • 53 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

32-inch flat-screen TV with cable channels, TV, pay films

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(26 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Corner

32-inch flat-screen TV with cable channels, TV, pay films

Suite, 2 Queen Beds, Corner

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub (2 Room, Corner)

32-inch flat-screen TV with cable channels, TV, pay films

Suite, 2 Queen Beds, Accessible, Bathtub (2 Room, Corner)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds (Pure Wellness)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 2 Queen Beds (Pure Wellness)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub (2 Room)

32-inch flat-screen TV with cable channels, TV, pay films

Suite, 2 Queen Beds, Accessible, Bathtub (2 Room)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Hearing)

32-inch flat-screen TV with cable channels, TV, pay films

Suite, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 6
  • 2 Queen Beds

One-Bedroom Suite With 1 King Bed And Roll-in Shower-Mobility Accessible Non-Smoking

  • Sleeps 4

King Suite Accessible with Tub Non-Smoking

  • Sleeps 4

Pure Wellness Suite With 1 King Bed-Mobility Accessible Roll-in Shower

  • Sleeps 4

Mobility Accessible Premium King Suite with Tub

  • Sleeps 4

Hearing Accessible Premium King Suite

  • Sleeps 4

Hearing Accessible Premium Wellness King Room

  • Sleeps 4

Hospitality Suite

  • Sleeps 2

View all photos for Standard Suite, 2 Double Beds with Sofa Bed, Non Smoking

1 bedroom, premium bedding, pillow-top beds, in-room safe

Standard Suite, 2 Double Beds with Sofa Bed, Non Smoking

  • 49 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

Two-Room Suite With 1 King Bed-Pure Wellness

  • Sleeps 4

Two-Room Premium King Suite-Non-Smoking

  • Sleeps 4

Two-Room King Suite-Non-Smoking

  • Sleeps 4

One-Bedroom King Suite Hearing Accessible-Non-Smoking

  • Sleeps 4

Two Room Suite With 2 Queen Beds

  • Sleeps 6

2 Queen Beds 2 Room Corner Suite

  • Sleeps 6

2Qn 2 Rm Corner Suite Mobility Accessible Tub

  • Sleeps 5

2 Queen Beds 2 Room Suite Pure Wellness

  • Sleeps 6

2 Queens Beds 2 Room Premium Suite

  • Sleeps 5

2 Qn Corner Prem Suite Mobility Access Tub

  • Sleeps 5

Two-Room Premium Suite With Two Queen Beds-Hearing Accessible

  • Sleeps 5

Two-Room Suite With Two Queen Beds-Hearing Accessible

  • Sleeps 6

2 Queen Beds Premium Corner Suite

  • Sleeps 5

2 Queen 2 Room Suite Mobility Accessible Tub

  • Sleeps 5

Two-Room Presidential Suite With 1 King Bed-Non Smoking

  • Sleeps 4

Corner Two Double Suite With Tub

  • Sleeps 6

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About the area

North Charleston

At Embassy Suites by Hilton Charleston Airport Convention Ctr, you'll be 0.3 km (0.2 mi) from North Charleston Coliseum and Performing Arts Center and 13.9 km (8.6 mi) from Medical University of South Carolina. Highlights at this hotel include a restaurant, an indoor swimming pool and a complimentary breakfast. .The restaurant, The Palmtree Grille, is open for dinner. For a drink, you can stop by the hotel's own lounge bar. 124522 square feet (11568 square metres) of event facilities include 28 meeting rooms and conference space, and other business amenities include a 24-hour business centre and limo/town car service. Added amenities include a 24-hour gym, a free manager's reception and Wi-Fi in public areas. There's also self parking, along with the convenience of a free airport shuttle. .Places within a 15-minute drive of this 3.5-property class North Charleston hotel include College of Charleston and Port of Charleston.

What's nearby

  • Charleston Area Convention Center - 1 min walk - 0.2 km
  • Topgolf - 4 min walk - 0.4 km
  • North Charleston Coliseum and Performing Arts Center - 6 min walk - 0.5 km
  • North Charleston and American LaFrance Fire Museum - 7 min walk - 0.7 km
  • Charleston Tanger Outlets - 14 min walk - 1.2 km

Getting around

  • Charleston Station - 7 min drive
  • Charleston, SC (CHS-Charleston Intl.) - 9 min drive

Restaurants

  • ‪Chick-fil-A - ‬19 min walk
  • ‪Culver's - ‬18 min walk
  • ‪Golden Corral - ‬11 min walk
  • ‪McDonald's - ‬13 min walk
  • ‪Starbucks - ‬15 min walk

About this property

Embassy Suites by Hilton Charleston Airport Convention Ctr

Embassy Suites by Hilton Charleston Airport Convention Ctr offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have WiFi for a fee.

Business amenities include a 24-hour business centre, 28 meeting rooms, and limo/town car service. Event space at this hotel measures 124522 square feet (11568 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Embassy Suites by Hilton Charleston Airport Convention Ctr. A roundtrip airport shuttle is free during limited hours. For a fee, parking is available. A complete renovation of Embassy Suites by Hilton Charleston Airport Convention Ctr was completed in April 2025.

This 3.5-star North Charleston hotel is smoke free.

  • 255 guestrooms or units
  • 9 levels
  • Conference rooms
  • 124522 sq ft of conference space
  • 11568 sq. m of conference space
  • Built in 2000
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Business centre (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Terrace
  • Gift shop
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Embassy Suites by Hilton Charleston Airport Convention Ctr offers 255 accommodations with a safe and free newspapers. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit with a rainfall showerhead, complimentary toiletries and hairdryers.

This North Charleston hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

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  • Breakfast included
  • Pet-friendly
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4.4 out of 5, Excellent, 1,254 reviews
The price is AU$175
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Tru by Hilton Charleston Airport

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per night)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: WiFi (USD 9.95 per night)

Parking and transport

  • Electric car charging station on site
  • Free return airport shuttle from 6:00 AM to 9:00 PM
  • Parking on site (USD 10 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • The Palmtree Grille

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Living room
  • Mini-fridge
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 124,522 square feet of conference space
  • 24-hour business centre
  • 28 meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 9 floors
  • Banquet hall
  • Built in 2000
  • Renovated entire property - April 2025
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 65 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 4 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 4.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 4.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 (rates may vary)
  • Self-parking fee: USD 10.00 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Children may not be eligible for complimentary breakfast.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Airport/North
Embassy Suites by Hilton Charleston Airport Convention Ctr Hotel
Embassy Suites Airport/North Hotel
Embassy Suites Airport/North Hotel Charleston
Embassy Suites North Charleston Airport/Hotel & Convention Hotel
Embassy Suites North Charleston Airport/Hotel & Convention

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton Charleston Airport Convention Ctr?

Embassy Suites by Hilton Charleston Airport Convention Ctr offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton Charleston Airport Convention Ctr?

As of 4 Apr 2026, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Charleston Airport Convention Ctr on 12 Apr 2026 start from AU$202, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton Charleston Airport Convention Ctr?

Yep, Embassy Suites by Hilton Charleston Airport Convention Ctr has a self car park for USD 10.00 per day. A self car park is also available, for a fee.

Are there any beaches close to Embassy Suites by Hilton Charleston Airport Convention Ctr?

The closest beach to Embassy Suites by Hilton Charleston Airport Convention Ctr is Sullivan's Island Beach (20.9 km).

Does Embassy Suites by Hilton Charleston Airport Convention Ctr have a pool?

Embassy Suites by Hilton Charleston Airport Convention Ctr has an indoor pool. The pool is open 6:00 AM to 10:00 PM.

What makes Embassy Suites by Hilton Charleston Airport Convention Ctr a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Embassy Suites by Hilton Charleston Airport Convention Ctr.

Does Embassy Suites by Hilton Charleston Airport Convention Ctr serve breakfast?

You bet, our guests adore the free buffet brekkie here! Offered on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:30 AM, this is the perfect spot to fuel up for a day of adventure.

Is there a free airport shuttle available at Embassy Suites by Hilton Charleston Airport Convention Ctr?

Yep, there's a free airport shuttle that runs from 6:00 AM - 9:00 PM.

Is there a bar or restaurant at Embassy Suites by Hilton Charleston Airport Convention Ctr?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Embassy Suites by Hilton Charleston Airport Convention Ctr?

Check-in begins at 4 PM. Check-out time is 11 AM.

Embassy Suites by Hilton Charleston Airport Convention Ctr Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 560 out of 1089 reviews
Rating 8 - Good. 197 out of 1089 reviews
Rating 6 - Okay. 127 out of 1089 reviews
Rating 4 - Poor. 99 out of 1089 reviews
Rating 2 - Terrible. 106 out of 1089 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

4/10 Poor

Deborah

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
NO body wash our entire stay. a real bummer for three ladies. Never left us enough wash cloths or towels. Had to request more each day of stay. ran out of hair conditioner. maids said all the things we couldn't get were on the truck. Needless to say the truck never arrived.
Stayed 3 nights in Dec 2025

4/10 Poor

Joshua

Business traveller
Liked: Cleanliness, staff & service, amenities
The previous time I stayed here, there was construction ongoing which was not communicated. I discovered it when there was no water. And then later when the water came out brown and stinky. Asking the front staff I discovered the construction/remodeling. Ok, inconvenient but it happens. This stay, there was no hot water for showers--tepid, at best. This happened each morning. If I showered at night, there was hot water, but evidently (I'm assuming) the hotel water/heating cannot accommodate so many guests showering in the morning at approximately the same time. This is unacceptable. I chose this hotel both times because of its easy access to the convention center. However, I would rather drive/walk. I will not be staying here again.
Stayed 4 nights in Dec 2025

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, property conditions & facilities
Alll good
Stayed 1 night in Dec 2025

6/10 Okay

Vanessa, West Palm Beach

Liked: Staff & service
Zion at the Front Desk was
Stayed 1 night in Dec 2025

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was delicious and fresh, the staff was great, and the rooms were really nice! Would 100% stay there again.
Stayed 3 nights in Dec 2025

10/10 Excellent

Claesha

Stayed 4 nights in Dec 2025

2/10 Terrible

Steven, easley

Stayed 1 night in Dec 2025

10/10 Excellent

Tiffoni

Stayed 1 night in Dec 2025

4/10 Poor

Marvin

Liked: Cleanliness, staff & service, amenities
Room was nice and the staff friendly but i do not like having to pay and addtional fee to park my vehicle
Stayed 1 night in Dec 2025

6/10 Okay

Girlvester

Travelled with family
Liked: Cleanliness, staff & service
N/A did not have breakfast no cups or glasses in the room
Stayed 1 night in Dec 2025

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean comfortable and convenient. Good breakfast.
Stayed 2 nights in Dec 2025

10/10 Excellent

Mary

Stayed 1 night in Dec 2025

10/10 Excellent

Latonia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was Great...ill be bk..
Stayed 1 night in Dec 2025

2/10 Terrible

Ramesh

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Their ac was broken and they had moved us to another hotel even before we arrived. The problem is they did not inform us. We would hace decided what to do and which hotel to go to. Front desk at newly assigned hotel was not courteius.cou
Stayed 1 night in Dec 2025

10/10 Excellent

Effie

Liked: Cleanliness, amenities, property conditions & facilities
Staff
Stayed 3 nights in Dec 2025

6/10 Okay

ivan

Stayed 4 nights in Dec 2025

10/10 Excellent

Shamanda

Stayed 3 nights in Dec 2025

10/10 Excellent

Heather Amber

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean, staff was friendly and breakfast was great
Stayed 2 nights in Dec 2025

10/10 Excellent

Sharon

Travelled with family
The breakfast was awesome! Clean facility. Great location & customer service.
Stayed 2 nights in Dec 2025

10/10 Excellent

JOHN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes every thing was great best hotel we stay at far a long time
Stayed 1 night in Dec 2025

6/10 Okay

Jacklyn

Liked: Amenities, property conditions & facilities
The room was fine but it seems like it took me half of my night to enter my room because some kind of mixed up that the staff said it was the hotel fault. Didn't have any toilet tissue in my bathroom in room 721 and I had to go down stairs to use the lobby restroom. Almost had a serious accident by the time I got to the restroom waiting on the elevator to come. When I checked out, no one still didn't bring any toilet tissue. Seems like I waited all night before checking in my room cause no one didn't call me like they said to let me know when the room was ready. I always love staying at this hotel cause the staff are very friendly but this time was my worst experience and I am very disappointed this time.
Stayed 1 night in Dec 2025

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
Rooms very clean and staff very responsive.
Stayed 2 nights in Dec 2025

10/10 Excellent

Erin

Stayed 1 night in Dec 2025

8/10 Good

Bliss

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but be aware an airport shuttle is advertised and my flight landed at 10 pm and shuttle only goes 5:30 am - 10 pm. So had to get other transportation. The remodel is beautiful and breakfast is lovely.
Stayed 1 night in Dec 2025

6/10 Okay

Burleene

Travelled with partner
Liked: Cleanliness, staff & service, amenities
NO kids above level 2 or 3 however, I’ll get back to that…… The room was clean and staff was nice. Breakfast was pretty good as well with fresh omelets made to order. The biggest problem with this hotel however is the fact that the lobby is a big open space acting as an auditorium for noise from the lobby. They also just allow kids to run around on all floors making my stay very restless to say the least. My suggestion is that the hotel only allow parties of five and up or parties that contains more than two kids on levels on levels 1 and 2.
Stayed 3 nights in Dec 2025