2/10 Terrible
Jessica
5 Dec 2023
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
It’s been over 6 weeks since I was supposed to stay at this hotel and I am still waiting for my refund from hotels.com / the hotel.
I had booked 2 rooms on 2 separate bookings and 1 of those did not get through to the hotel, despite the fact I had the confirmation from hotels.com and I booked 2 months in advance.
The lady at reception, while pleasant, was not the receptionist and had to call the manager John to deal with us, it transpired the hotel was full so we only had the 1 room. We had to make alternative arrangements. John agreed to refund the room we had there as we weren’t going to use it, however, said we had to do through hotels.com because he didn’t know how to work “internet things”. I immediately contacted hotels.com and they have been so unhelpful I am still waiting for my £85 back.
In the time we were at this hotel:
1) some paramedics barged in looking for someone who’d made a call and it was chaotic and no one at reception knew anything about it.
2) a lady carrying a 1/2 bottle of vodka stumbled in.
I felt like I was in an episode of faulty towers
Jessica
Stayed 1 night in Oct 2023