2/10 Terrible
Silvia
Travelled with family
11 Aug 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mediocre at best
Upon arrival, we checked in and received our room keys as normal. We tried to get into our room and as we opened the door noticed all the lights were on, tv was blaring,trash bags throughout, and the beds were stripped. We went back down and told them we believe our room may be occupied. The front desk seemed to not believe us and asked if we saw luggage. I told her that we saw what looked like an occupied room and just left. She tried reaching out to her manager who didnt answer her calls for several minutes. We were told we couldnt have another room due to be overbooked. The manager finally answered her call and told the front desk to look at the room herself. She went and looked and told the manager that housekeeping left the room a mess and would need a deep cleaning. It took another 15 minutes of manager calling housekeeping to figure out what happens next. The manager said she was going to get to the hotel and never did. She made the front desk handle everything as if she just didnt want to be bothered. We were told it would take 20 minutes to clean the room. We finally got into our room which had a very strange smell. The rooms are very old and outdated. The hot water was non existent in the mornings. The walls are super thin and can hear everything in the hotel. I will say the beds are comfortable.
Silvia
Stayed 2 nights in Aug 2025