"Always stay here in residence level this time had a room for the 9 nights but which was always traffic noisy. The Hotel failed to check my mini bar &
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New World Saigon Hotel places you at the center of Ho Chi Minh City, close to Ben Thanh Market and September 23 Park. Highlights at this luxury hotel include 2 restaurants, 2 bars/lounges, and a full-service spa.
A day of pampering at Spa can include massages, facials, and body treatments along with access to the sauna and steam room. The buffet restaurant, Parkview Restaurant, is open for breakfast, lunch, and dinner. Whisper Bar & Lounge is the hotel's own lobby lounge. Enjoy the outdoor swimming pool, gym, sauna, and free pool cabanas. A conference center and limo/town car service are among the business amenities offered. Other amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Each morning buffet breakfast is served between 6:00 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.
Sights within a 10-minute walk of this 5-star District 1 hotel include Bui Vien Walking Street and Takashimaya Vietnam.
New World Saigon Hotel ratings based on 10 Verified Reviews
Review Summary
3.8
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for New World Saigon Hotel
Everyone (9)
2 out of 5
Under renovation
Understand desperately needs renovation but still paying 5 star price for very tired room which was smaller and less comfortable than room across the road which was a quarter of price. Much better value in Vietnam
Posted by Devo, from australian on 20 Mar. 2018
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4 out of 5
Nice Location but NOISEY
Pros:The location, Pool & Lounge area.
Cons:The pool service staff could be improved as the staff basically just walk around but fail to ask or look at you for what you may require.
Location:I appreciate the location there is also the Catwalk bar next door which provides live band after 9.30pm.
Always stay here in residence level this time had a room for the 9 nights but which was always traffic noisy. The Hotel failed to check my mini bar & charged me 3 days later for VND99,000 for a packet of chips & oreos, I can't believe it as it took 15minutes to check out & they didn't check the mini bar OR even ask me, very bad experience maybe staff need training. I will now look at another Hotel as I visit HCM regularly but need quieter room & better customer service.
Posted by Ian, from Sydney Australia on 8 Jan. 2018
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Comment from Hotel Management
9 Jan. 2018
by David Wicker
Dear Ian,
Thank you for taking the time to share your experience at our Hotel.
We are very sorry to hear that we have not been able to meet your expectations during your recent visit, especially in regards to the hotel's noise and service which i can assure you now currently under review for improvement in the near future.
We do hope you consider staying with us again.
Best regards,
David Wicker
General Manager
4 out of 5
Great location
It’s getting a bit old dont like the old bath tub shower set up but great location and staff very efficient great gym and sauna facilities good pool
Posted by ringo, from perth australis on 4 Jan. 2018
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Comment from Hotel Management
5 Jan. 2018
by David Wicker
Dear Ringo,
Thank you for your positive comments about our great location, good facilities and our efficient staff.
We are now in the process of planning for or upcoming renovation plan and take your comments on board.
We look forward to welcoming you back again.
Best regards,
David Wicker
General Manager
3 out of 5
Frequent Visitor HCM
Pros:Location is OK I'm a business traveller & it's central to my requirements.
Cons:Late Check out , The lobby music is very boring at times . The menu in the lower restaurant is a little expensive.
Location:Nearby is the plaza in walking distance & has the park across the road.
I have stayed at the New World often & has always been in the Residence Level with the additional services included breakfast, late check out etc of which I'm delighted & comfortable. On my last occasion they never had room for me & I received a standard type room without late checkout . Without being on the Residence level & receiving the additional benefits the New World is very much the same as any other 4 star. I will only ever stay there when the Residence Level & additional services are available to me.
Posted by Ian, from Sydney on 22 Aug. 2017
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Comment from Hotel Management
30 Aug. 2017
by David Wicker
Dear Ian,
Thank you for your comments regarding our hotel's location.
We regret that our room arrangement did not meet your expectation due to lack of Club Floor rooms during your period stay. Your feedback about lobby music and restaurant menu have been noted and they were shared to concerned departments for improvement.
We hope to be of service you again in the not so far future.
Best regards,
David Wicker
General Manager
5 out of 5
Great hotel close to market and shops
Really impressed with this hotel - would def recommend to anyone
Posted by katrina, from hobart tasmania australia on 20 Jul. 2017
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4 out of 5
Good Pleasant Experience
Pros:Location was very good for us . The ATM in the lobby was very handy. The breakfast was nice.
Cons:The cost for the restaurant food was to high however the meals were very well presented good quality.In room internet/WIFI is heartbreakingly slow.
Location:Walking distance to the shopping mall, cafes & across the road is a nice enough park for walk.
I elected to pay the extra & go up to the 14th Executive Floor. The room was reasonable size , a little dated however nice & clean . The staff on the 10th Executive floor were very polite, friendly , well spoken English & very informative.
Posted by a verified traveller on 26 Apr. 2017
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Comment from Hotel Management
29 Apr. 2017
by David Wicker
Dear valued customer,
Thank you for staying with us and for leaving us your valuable feedback.
We are glad that you enjoyed our location, ATM in the lobby, breakfast buffet and delighted to hear that you have a good time enjoying our Club Lounge benefits and service.
We acknowledged your concern about food cost and in room internet. They were shared to concerned departments for improvement.
We do hope to be of service you again.
Best regards,
David Wicker
General Manager
4 out of 5
Nice hotel but to expensive
Nice hotel but to expensive in Center of city close to markets nice staff over priced
Posted by a verified traveller on 20 Feb. 2017
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4 out of 5
Good stay
We were only here for two nights, it was a good stay. Mai Linh taxi rank right outside the front door makes for easy traveling! Don't order cocktails at the pool bar, extremely overpriced and worst we've had in Vietnam. Other than that we had a good time.
Posted by Mike, from NZ on 4 Sep. 2016
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3 out of 5
Great location but hotel rooms bit shabby and in need of refurbishment.
Posted by a verified traveller on 24 Apr. 2016
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5 out of 5
Great location with amazing breakfast
Cons:More sun chairs at the pool.
Prices at the pool bar are ridiculous.
We stayed 4 nights at New World and really enjoyed it. We loved to relax at the pool (although it was sometimes a bit too crowded and not enough sun chairs) in the middle of this busy city.
The location is really central.
The rooms are clean and spacious (deluxe room) and overlook the city.
The staff is really friendly and helpful.
Great and big breakfast with lots of fresh products - just amazing.
New World Saigon Hotel offers its guests a full-service spa, an outdoor pool, and a sauna. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. There are 6 meeting rooms available. A fitness center, a terrace, and tour/ticket assistance are also featured at the luxury New World Saigon Hotel. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. This 5-star Ho Chi Minh City hotel is smoke free.
1 building
533 guestrooms or units
14 levels
2 dining venues
2 bars or lounges
Deli
Cabanas by the pool (free)
Umbrellas for the pool
Conference center
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Car service
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Gift shop
Beauty salon
ATM
Bellhop
Elevator
No smoking on site
Coffee shop
Bar by the pool
Family Friendly Amenities
Family property
Number of outdoor pools - 1
Free WiFi
Snack bar/deli
Laundry facilities
Playground on site
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Free wired internet
, Wireless internet access
Available in some public areas:
Free WiFi
Parking
Valet parking (surcharge)
Transport
Train station: Saigon Railway Station (2.4 km / 1.5 mi)
Property shuttles: Airport shuttle
Parking: Valet parking available for a surcharge
Room Amenities
New World Saigon Hotel offers 533 air-conditioned accommodations with minibars and safes. A pillow menu is available. 43-inch LCD televisions come with digital channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels.
Minibar
In-room dining (24 hours)
LCD television
Digital channels
Pillow options
Shower
Cribs (free)
Housekeeping (daily)
Nightly turndown service
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Connecting rooms available
Wardrobe or closet
Toothbrush and toothpaste
Change of towels (on request)
Desk chair
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:30 AM.
New World Saigon Hotel has 2 restaurants serving breakfast, lunch, and dinner.
Parkview Restaurant - This buffet restaurant overlooks the garden. Open select days.
Black Vinegar Restaurant - This restaurant serves dinner only. Open select days.
Whisper Bar & Lounge - Onsite lobby lounge. Open daily.
Splash - This diner serves dinner only. Open select days.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 12
Sauna in spa
Massages
Steam room in spa
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received their complete COVID-19 vaccination at least 14 days prior to check-in.
No rollaway/extra beds available
Debit cards not accepted
Staffed front desk
Credit card pre-authorisation
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
Individually wrapped food options are available for lunch
Individually wrapped food options are available for dinner
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is not available
Reservation is not required for facilities on site
Mobile key entry is not available
Food service has been amended for enhanced safety
Guests must provide health documentation
Guests must provide proof of COVID-19 vaccination
Minimum age for proof of COVID-19 vaccination requirement: 12
COVID-19 vaccine must have been received a minimum number of days before check-in: 14
Property does not offer on-site COVID-19 testing
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: VND 480000 per person (approximately)
Airport shuttle fee: VND 1292500 per vehicle (one-way)
Valet parking fee: VND 250000 per night
Early check-in is available for a fee (subject to availability, amount varies)
Late check-out is available for a fee (subject to availability, amount varies)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hotel New World Saigon
New Saigon Hotel
New World Hotel Saigon
New World Saigon
New World Saigon Ho Chi Minh City
New World Saigon Hotel
New World Saigon Hotel Ho Chi Minh City
Saigon New World
Saigon New World Hotel
World Hotel Saigon
New World Saigon Hotel Hotel
New World Saigon Hotel Ho Chi Minh City
New World Saigon Hotel Hotel Ho Chi Minh City
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions
New World Saigon Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.
New World Saigon Hotel requires guests to provide COVID-related documentation at check-in, uses enhanced cleaning measures, and has a gap period between guest stays. There is a shield between guests and staff in the main contact areas.
Yep, New World Saigon Hotel has valet parking for VND 250000 per night.
Yep, Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments.
Yep, and guests love it! New World Saigon Hotel has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.
New World Saigon Hotel features a full-service spa, an outdoor pool and free pool cabanas.
You bet! With amenities like a playground and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise New World Saigon Hotel is a hit with families.
Sure does, buffet brekkie is served daily between 6:00 AM and 10:30 AM.
No, but there's an airport shuttle that runs 24 hours a day on request for a fee.
Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?
Check-in begins at 2:00 PM. Check-out time is noon.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
