Steigenberger - accommodation in Hildesheim

The room in the new part of the property was nice and clean, however, we found a very dusty old full size hair products behind the cupboard where things seem to roll and fall behind to due to structural unevenness. The spa was spotlessly clean and really well kept with friendly staff. The breakfast was good but I didn't feel welcomed, my breakfast wasn't included and I was followed and watched like a criminal, even though I gave my room number and name to the host. The option of signing the breakfast charge to the room was apparently not possible. I paid for bfast at the reception only to be asked to pay for it again two days later during checkout! The name on the TV screen was of another guest and it was not changed at all during pur stay lol..Overall, it's a nice hotel but some minor improvements are needed, especially with customer service.

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Modern, comfortable room, good shower and quiet. Very helpful and friendly reception staff to store case as arrived 2hours before check in. One of single beds made so much noise at every move, though!!! Fresh and modern and perfect for the station. Woukd stay again.