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Hotel Description

At Heron Island Resort you'll be within steps of Heron Island Dock and The University of Queensland - Heron Island Research Station. Highlights at this beachfront resort include a full-service spa, a private beach, and a restaurant.

You can enjoy balconies, ceiling fans, and hair dryers, featured in all 112 rooms. Additionally, refrigerators and free toiletries are available.

A relaxing day at Aqua Soul Spa can include hot stone massages, body scrubs, and facials along with aromatherapy and Ayurvedic treatments. For a drink, you can stop by the resort's own bar/lounge. Enjoy the outdoor swimming pool and pool loungers as well as access to boat tours and ecotours. Additionally, you'll find WiFi in public areas, a coffee shop/café, and a snack bar/deli. There's also self parking, along with the convenience of a ferry terminal shuttle.

Places within a 5-minute walk of this 4-star Heron Island resort include Coral Sea and Heron Island Beach.

Room (Turtle Room)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$350* Per night/room 16 Jan. - 17 Jan.

Family Room (Reef Family Room)

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Standard Room (Reef Room)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Family Room (Turtle Family Room)

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Beachside Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Heron Island Resort ratings based on 19 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Heron Island Resort

Everyone (9) Couples (5) Students (1) Family (4)
1 out of 5
Heron closed the week of our trip due to water issues. We had 1 email from the island at very late notice advising of the closure and we had to do a number of follow ups to work out what was happening. The customer service was terrible. I would not book again until the management of this island changed.

Posted by on 16 Dec. 2020

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Comment from Hotel Management

17 Dec. 2020 by Lisa

Please accept our sincerest apologies for the disappointment and inconvenience caused by our recent temporary closure. Being located 72km's from the mainland provides a stunning environment for our guests but can also provide operational challenges at times. Located in such a pristine, remote environment, our water is supplied by our onsite desalination. Unfortunately, we experienced a sudden unexpected problem, which meant we were unable to produce water. For the comfort and safety of our guests we had to temporarily suspend operations. Our team is committed to continuous improvement and we appreciate your feedback regarding how we can improve our communication.

4 out of 5

Posted by on 3 Oct. 2020

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Comment from Hotel Management

27 Oct. 2020 by Lisa

Thank you for your review. We are so happy you enjoyed your stay with us at Heron Island.

3 out of 5
The beach and marine life The transport to island was excellent

Posted by on 31 Mar. 2019

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Comment from Hotel Management

7 Apr. 2019 by Lisa

Thank you so much for your lovely review. We hope to welcome you back to Heron Island again soon.

5 out of 5
Living amongst a nature reserve. The respect for habitat by the resort while maintaining an awesome environment to stay in comfort

Posted by on 8 Mar. 2019

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Comment from Hotel Management

12 Apr. 2019 by Lisa

Thank you for such a fantastic review. We are delighted that you had such a wonderful time during your stay with us at Heron Island. We are honoured to be the guardians of such a magical destination. Our team works hard to provide our guests with a genuine eco-tourism experience through natural encounters with minimum impact on the fragile ecosystem. We hope to welcome you back again soon.

4 out of 5
The island is awsome! The hotel good, clean and good breakfast. Too many fly

Posted by on 22 Feb. 2019

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Comment from Hotel Management

21 Mar. 2019 by Lisa

Thank you for your fantastic review. We are so glad you enjoyed your stay with us at Heron Island.

4 out of 5
Lovely location, beautiful views and beaches. Wonderful experience of turtle watching. Friendly and helpful staff. Good breakfast buffet. Accomodation tired. Shower tap fell off. Buffet dinner restrictive and expensive if you don't have a big appetite. Bird droppings abundant and smelly. Birds noisy at night.

Posted by on 19 Feb. 2019

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Comment from Hotel Management

21 Mar. 2019 by Lisa

Thank you for your fantastic review. We are so happy you had such a wonderful experience during your stay at Heron Island. Our team is committed to continuously improving the experience for our guest’s with the resort currently undergoing a full refresh. Thank you for your feedback.

4 out of 5

Beautiful island waters

Heron Island's marine beauty is why we were there. It is magnificent! The accommodation is comfortable; the staff are friendly and welcoming; and the food was okay. The birds are ever present - fascinating but can be overwhelming as well.

Posted by , from Sunshine Coast AUS on 28 Dec. 2017

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4 out of 5

Diving holiday

Excellent location for experiencing the natural wonders of the GBR Easy and relaxing diving Other highlights turtle and seabird nesting reef walks Accommodation basic motel standard Poor administration re booking processes and billing

Posted by , from Brisbane Qld on 18 Dec. 2017

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3 out of 5

Adequate for nature lovers

Location: beach access, snorkelling and diving great
Boat trip long and arduous, sea plane alternative great for fit people

Posted by on 2 Dec. 2017

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Comment from Hotel Management

11 Dec. 2017 by Karen

Thank you for choosing Heron Island for your Great Barrier Reef experience and for sharing that you found the snorkelling and diving great.

5 out of 5

Great location difficult to get to from sydney sea

Pros: The only 1on heron
Cons: Some talks for the evening
Location: Only the island in its natural state
Had a wonderful break with pristine water and healthy coral , plenty of fish barrier reef at its finest makes you aware of importance of the reef for everyone . Resort was great with wonderful attentive staff , very knowledgeable activities guide research station was very interesting with opportunities for volunteers. A great place to visit an escape from all It devices .

Posted by on 27 Jun. 2017

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Property Features

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Heron Island Resort, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like snorkeling and scuba diving. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee. This beach resort also offers an outdoor pool, a garden, and a terrace. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Heron Island resort.

  • 1 building
  • 1 floor
  • 112 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Garden
  • Onsite shopping
  • Smoking in designated areas

Family Friendly Amenities

  • On private beach
  • Outdoor pool
  • Snack bar/deli
  • Refrigerator

Internet

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Offsite parking reservations required

Transport

  • Airport: Gladstone, QLD (GLT) (96.9 km / 60.2 mi)
  • Property shuttles: Ferry terminal shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Heron Island Resort offers 112 accommodations with ceiling fans. Rooms open to balconies. Bathrooms include showers, complimentary toiletries, and hair dryers. Housekeeping is provided daily.

  • Private balcony
  • Refrigerator
  • Electric kettle
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Ceiling fan
  • Ensuite bathroom
  • Wheelchair accessible
  • Free tea bags/instant coffee

Food & Drink

Shearwater Restaurant - This restaurant is located on the beach. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Massages
  • Hot stone massage
  • Steam room in spa

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 10:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property is accessible by boat, seaplane or helicopter. Boat transfers are available every day except Tuesday and Thursday. To make transfer arrangements,

The front desk at this property is open daily from 7:00 AM - 10:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Additional fee: AUD 7 per person, per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for wireless Internet in public areas: AUD 5 per hour (rates may vary)
  • Self parking fee: AUD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heron Island Resort
  • Heron Island Hotel Heron Island
  • Heron Hotel Heron
  • Heron Island Resort Resort
  • Heron Island Resort Heron Island
  • Heron Island Resort Resort Heron Island

You should know

  • To get to the property, guests need to transfer by boat or floatplane. Transfers need to be confirmed by contacting the property at least 72 hours before travel at the number on the booking confirmation.
  • Heron Island Resort offers transfers from the ferry terminal (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.