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3.9 out of 5

"We had the absolutely worst weather which is very very un usual for the time of year. All excisrsikns were cancelled. However even with this, we found ... " More

By a verified traveller on Thu 28 Apr 2022

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Hotel Description

At Heron Island Resort you'll be within steps of Heron Island Dock and The University of Queensland - Heron Island Research Station. Highlights at this beachfront resort include a full-service spa, a private beach, and a restaurant.

A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs, and aromatherapy. For a drink, you can stop by the resort's own lounge bar. Enjoy the outdoor swimming pool and pool loungers as well as access to boat tours and ecotours. Additionally, you'll find WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. There's also self parking, along with the convenience of a ferry terminal shuttle.

Places within a 5-minute walk of this 3.5-star Heron Island resort include Capricornia Cays National Park and Coral Sea.

Basic Room (Turtle Room)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$282* Per night/room 11 Jul. - 12 Jul.

Family Room (Reef Family Room)

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Standard Room (Reef Room)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Family Room (Turtle Family Room)

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Beachside Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Heron Island Resort ratings based on 37 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Heron Island Resort

Everyone (15) Couples (9) Students (1) Family (9)
5 out of 5
Stunning island.

Posted by on 30 Apr. 2022

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Comment from Hotel Management

9 May 2022 by Lisa

Thank you for your wonderful review.

5 out of 5
We had the absolutely worst weather which is very very un usual for the time of year. All excisrsikns were cancelled. However even with this, we found heron island to be one of the best places we have been for sea life friendly service and passion for their environment. We will return for sure xxx

Posted by on 28 Apr. 2022

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Comment from Hotel Management

9 May 2022 by Lisa

Thank you so much for your wonderful review. We are so happy you are planning to return to Heron Island, hopefully the weather will be much better for your next visit.

4 out of 5
Wotif needs to update info on this property, no fishing or fishing charters available, ferry check-in not available till 8am and 1800 contact phone number does not work

Posted by on 27 Feb. 2022

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Comment from Hotel Management

6 Mar. 2022 by Lisa

Thank you for your feedback. We have reached out to Wotif to review and update their information.

4 out of 5

Posted by on 23 Feb. 2022

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Comment from Hotel Management

23 Feb. 2022 by Lisa

Thank you for your review.

5 out of 5
Loved the amazing amount of birds everywhere, even though with all the nests there were a lot of droppings :) Also loved that there were large turtles nesting on the dunes just outside our room as well as tiny hatchlings emerging & heading for the ocean

Posted by on 22 Feb. 2022

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Comment from Hotel Management

23 Feb. 2022 by Lisa

Thank you for your review. It is fantastic to see how much you loved the wildlife experience at Heron Island.

4 out of 5
A refreshing getaway with so much to see.

Posted by on 12 Feb. 2022

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Comment from Hotel Management

18 Feb. 2022 by Lisa

Thank you for your review. We look forward to welcoming you back to Heron Island for another refreshing Great Barrier Reef getaway.

5 out of 5

Posted by on 6 Feb. 2022

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5 out of 5

Posted by on 28 Jan. 2022

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4 out of 5
Beachside rooms are adequate for a small family and conveniently located. The lower rooms have direct beach access. Overall great atmosphere with lots of things to do outside the room. The only negative was the water pressure was poor and there was no daily or second daily cleaning service.

Posted by on 26 Jan. 2022

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Comment from Hotel Management

1 Feb. 2022 by Lisa

Thank you for your review. It is wonderful to see how much you enjoyed your holiday at Heron Island.

4 out of 5

Posted by on 24 Jan. 2022

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Property Features

Simply walk outside to feel the sun on your face at the white sand beach. At Heron Island Resort, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like snorkeling and scuba diving. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee. This beach resort also offers an outdoor pool, a garden, and a terrace. Parking is available for a fee. Smoking is allowed in designated areas at this 3.5-star Heron Island resort.

  • 1 building
  • 1 floor
  • 112 guestrooms or units
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Garden
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • On private beach
  • Number of outdoor pools - 1
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Ferry terminal shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Heron Island Resort offers 112 accommodations with ceiling fans. Rooms open to balconies or patios. Bathrooms include showers, complimentary toiletries, and hair dryers. Housekeeping is provided daily.

  • Private balcony or patio
  • Refrigerator
  • Electric kettle
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Desk
  • Ceiling fan
  • Ensuite bathroom
  • Free tea bags/instant coffee
  • Wardrobe or closet

Food & Drink

Shearwater Restaurant - This restaurant is located on the beach. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:00 PM

Special check-in instructions:

Guests must transfer via boat or floatplane to the property. Guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking. This property offers transfers from the ferry terminal (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 8:00 AM - 8:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

There is no cell phone service at this property due to its remote location.

This property is accessible by boat or helicopter. Boat transfers are available at 9:30 AM from Gladstone to Heron Island on Friday-Monday and Wednesday. The required fee for boat transfers is AUD 85 per adult and AUD 45 per child each way. On Tuesday and Thursday, access is only available via helicopter for the listed transfer service fee amounts. On December 25, access is only available via helicopter.

To get to the property, guests need to transfer by boat or floatplane. Transfers need to be confirmed by contacting the property at least 72 hours before travel at the number on the booking confirmation. Heron Island Resort offers transfers from the ferry terminal (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. The front desk at this property is open daily from 8:00 AM - 8:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 75 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts major credit cards, Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

  • No cots (infant beds) available
  • No lifts
  • Debit cards not accepted
  • Staffed front desk
  • Grey water recycling system
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

The listed destination fee is charged for a maximum of AUD 21 per person, per stay.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for wireless Internet in public areas: AUD 5 per hour (rates may vary)
  • Self parking fee: AUD 10 per night
  • Rollaway bed fee: AUD 75 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heron Island Resort
  • Heron Island Hotel Heron Island
  • Heron Hotel Heron
  • Heron Island Resort Resort
  • Heron Island Resort Heron Island
  • Heron Island Resort Resort Heron Island

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.