2/10 Terrible
Hui Vivien
6 Jan 2026
I was under the impression the booking made on Wotif includes breakfast and boat transfer. It turned out it has only included accommodation. We ended up paying extra $90 for ferry and about $60 for breakfast. It was a rip off.
Heron Island Resort is getting old and rundown. The staff cancelled our ferry and subsequently the first night stay at 1.46pm on 26th December without any. phone call but just a message on wotif. I drove 8 hours to get to Gladstone to catch the ferry next morning but it was cancelled. We had to book for last minute accommodation and activities for the next day around Gladstone. There was a very poor communication that has caused us to spend extra $340 unexpected. There was no response from Heron Island until I made a few phone calls and left messages. I have been coming to this island to watch turtle hatching and nesting for the last 10 years. I dont think I would consider coming any more.
Hui Vivien
Stayed 2 nights in Dec 2025

























