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Kumpeli Spa

Property class: 3

Photo gallery for Kumpeli Spa

A glass-enclosed hot tub with a view of a lake and forest.
A waterfront hotel with a red roof, docked boats, and a bridge in the background.
A hotel with a red-tiled roof, a tower, and a dock extending into a river.
A person sitting on a spa bench by a poolside, with a view of a calm water body and a building in the background.
A wooden deck with outdoor seating overlooking a lake.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included

Explore the area

View map
Muonamiehenkatu 3, Heinola, 18100
  • Place, Heinola Summer Theatre
    ‪11 min walk‬
  • Place, Heinola Art Museum
    ‪11 min walk‬
  • Place, Heinola City Museum
    ‪16 min walk‬

Room options

View all photos for Superior Room (Spa Access)

A hotel room with a bed, a sofa, a small table, and a window with curtains.

Superior Room (Spa Access)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Single Room (Spa Access)

A hotel room with a wooden floor, a desk with a lamp, a television mounted on the wall, and a window with curtains.

Single Room (Spa Access)

8.6 out of 10
Excellent
(7 reviews)
  • 22 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double Room (Spa Access)

A hotel room with a large bed, a desk, a chair, and a window with curtains.

Standard Double Room (Spa Access)

8.4 out of 10
Very good
(17 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Single Room (Spa Access)

A hotel room with a wooden desk, a television mounted on the wall, a bed with a patterned bedspread, and a window with curtains.

Single Room (Spa Access)

  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double Room (Spa Access)

Desk, soundproofing, iron/ironing board (on request), free WiFi

Standard Double Room (Spa Access)

  • Sleeps 2
  • 1 Double Bed

Room

  • Sleeps 4

About the area

Heinola

At Kumpeli Spa you'll be within just a 15-minute stroll of Lääninkivalteri Aschanin talo and Heinola Summer Theatre. Highlights at this beachfront hotel include 2 hot tubs, a full-service spa and a restaurant. .A pampering day can include deep-tissue massages and hot stone massages along with access to the sauna and hot tub. For a drink, you can stop by the hotel's own lounge bar. Spend the day at the beach and enjoy the on-site indoor swimming pool, gym and Turkish bath/hammam. Plus you'll find free Wi-Fi in public areas, a sauna and a coffee shop/cafe. Free buffet breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 8:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .Places within a 15-minute walk of this 3-property class Heinola hotel include Heinola Art Museum and Kaivannon uimaranta.

What's nearby

  • Lääninkivalteri Aschanin talo - 10 min walk - 0.8 km
  • Heinola Summer Theatre - 11 min walk - 1.0 km
  • Heinola Art Museum - 11 min walk - 1.0 km
  • Heinola City Museum - 16 min walk - 1.4 km
  • Heinolan Lintutarha - 19 min walk - 1.6 km

Restaurants

  • ‪ABC - ‬7 min drive
  • ‪Hesburger - ‬7 min drive
  • ‪Torino Pizza Kebab - ‬14 min walk
  • ‪Harjupaviljonki - ‬19 min walk
  • ‪7 Minutes Break Bar - ‬19 min drive

About this property

Kumpeli Spa

Kumpeli Spa offers its guests a full-service spa, 2 hot tubs, an indoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A sauna, a terrace, and a garden are also featured at the business-friendly Kumpeli Spa. Self parking is free.

  • 119 guestrooms or units
  • Conference rooms
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Coffee in lobby
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Garden
  • Newspapers for purchase
  • Lift
  • Bar or lounge
  • Dining venue
Kumpeli Spa offers 119 accommodations with coffee/tea makers and complimentary slippers. LCD televisions are featured in guestrooms. Bathrooms include a shower and hairdryers.

This Heinola hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open selected days.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 2 hot tubs
  • Bicycle rentals
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Soundproofed rooms

Conveniences

  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden
  • On a lake
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open select days
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Hospital bed
  • In-room roll-in shower
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Banquet hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open Monday - Thursday (7:00 AM - 10:00 PM) and Friday - Saturday (8:00 AM - 11:00 PM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 30 per accommodation, per stay
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 30 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Best Western Hotel Kumpeli
Best Western Hotel Kumpeli Heinola
Best Western Kumpeli
Best Western Kumpeli Heinola
Kumpeli Spa Hotel Heinola
Kumpeli Spa Hotel
Kumpeli Spa Heinola
Kumpeli Spa
Kumpeli Spa Hotel
Kumpeli Spa Heinola
Kumpeli Spa Hotel Heinola

Frequently asked questions

What is the cancellation policy at Kumpeli Spa?

Kumpeli Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Kumpeli Spa?

Yep, Kumpeli Spa has a free self car park.

Are there any beaches close to Kumpeli Spa?

Yep, Kumpeli Spa is a short 13-minute walk from Kaivannon uimaranta. Fun beach activities include fishing.

Is there a spa on site at Kumpeli Spa?

Yep, there is an onsite spa at Kumpeli Spa. It has 2 hot tubs, a steam room and a sauna. You'll enjoy services like hot stone massages.

Does Kumpeli Spa have a pool?

Kumpeli Spa has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Kumpeli Spa?

Kumpeli Spa features 2 hot tubs, a health club and an indoor pool.

Does Kumpeli Spa serve breakfast?

You bet, complimentary buffet breakfast is on offer on weekdays from 7:00 AM to 10:00 AM and weekends between 8:00 AM and 10:30 AM.

Is there a free airport shuttle available at Kumpeli Spa?

No, Kumpeli Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Kumpeli Spa?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Kumpeli Spa?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Kumpeli Spa?

Furry friends are welcome at Kumpeli Spa, with food and water bowls on offer.

Kumpeli Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 102 out of 293 reviews
Rating 8 - Good. 144 out of 293 reviews
Rating 6 - Okay. 41 out of 293 reviews
Rating 4 - Poor. 5 out of 293 reviews
Rating 2 - Terrible. 1 out of 293 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the Spa, swim in the river, and the town.
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peaceful hotel with a spa

Peaceful and comfortable spa hotel, beautiful surroundings by a river. Small but many-sided spa which was not crowded. Good breakfast.
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The setting on the river and the amenities make this a peaceful retreat for anyone desiring a spa experience. The front desk staff was attentive and efficient.
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice. Sauna with lake access!
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa-osaston saunat eivät olleet mielestäni riittävän kuumia. Sisäallas oli tosi kiva, samoin mahdollisuus uida ulkona jäevessä. Aamiainen oli oikein hyvä puuroineen ja kahvi oikeata kunnon kahvia. Viihdyimme mainiosti, koska huone oli hiljainen ja meillä oli erilliset vuoteet. Kaikki toimi loistavasti ilmaaisine autoparkkeineen.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todella siisti ja viihtyisä huone ja kaikki muukin.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schönes Zimmer mit Terrasse. Sehr gutes Frühstück mit guter Auswahl. Das Restaurant ist sehr zu empfehlen. Habe jeweils sehr gut gegessen. Sauna und Pools habe ich sehr genossen. Das Personal war stets freundlich und aufmerksam .
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todella viihyisä paikka. Ja aamuainenkin oli mahtava.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loistava huone patioineen. Ystävällinen henkilökunta. Alkoholivalikoimassa pieniä puutteita.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paikka on rauhallinen ja siisti Henkilökunta antoi ystävällistä palvelua Aamiainen oli ihan ok Paikka oli lemmikkiystävällinen Jos jotain sanottavaa toiseen suuntaan niin pieni päivitys huoneiden viihtyvyyteen Kokonaisuus ratkaisee Arvosana 1-10 Annan 9 viihtyvyydestä ,Rauhallisuudesta ja a la carte oli hyvä kokille terveiset
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service
Kylpylä siisti ha rauhsllinen
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Haluaisin ensiksi kiittää Hotellin Kumpelin henkilökuntaa siitä, että minulle tarjottiin korotettua superior-huonetta syntymäpäivän kunniaksi. Hotellilla on hieno kylpylä ja yhdessä vaimoni kanssa meillä oli hauskaa siellä. Mutta moitittavaa on. Ensiksi ihmeteltiin, miksi Heinolan Kymijoesta tai Ruotsalainen -järvestä haisi lähes koko ajan pahalle rikille, joka ulottui huoneeseeni asti. Kävi ilmi, että Heinolaa lähempänä oleva Stora Enson tehdas domppaa jätettä veteen aiheuttaen sitä hajua. Tämä tilanne on muka ollut näin monta vuosikymmentä! Tämä paha haju aiheutti itselleni ja keuhkoilleni suurta haittaa kuin hyvää, kun tarkoitukseni saada 2 päivän yöpymisestä jonkilaista toipumista keuhkosairaudelle, jonka kärsin. Toinen moitittava asia on se, että aamupalan taso ei vaikuttanut 4 tähden hotellin tasolta, vaan juuri ja juuri 2 tähden. Olen muissa 4 tähden hotellin aamupalaa syönyt ja ero on kyllä huikea. Kolmas moitittava oli huoneen sänky, joka myöskään ei vaikuttanut superior-tasoiselta, kun suojauspatja liikkui sivuttaisesti pois sängystä. Neljäs moitittava on se, että hotellin suolahuonessa oleva levitinkone ei toiminut ja huolto oli muka tilattu, mutta ei ole saatu korjattua. Hotelli suolahuone oli yksi syistä, miksi valitsin juuri tätä hotellia oman hengitysteiden hyvinvointiani varten. Kokemukset itselleni Hotelli Kumpelissa oli valitettavasti enemmän haitallista kuin hyödyllistä. Voisin suositella pelkästään kylpylän käyntiä, jos jollakin on kiinnostusta.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Rauhallinen luonnonkaunis paikka. Kiva kylpylä. Hyvä aamupala.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Kaikki oli ok
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kiva huone rannan tuntumassa. Aamiainen aika vaatimaton.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Mahtava allasosasto
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Huone oli siisti, henkilökunta avulias ja kylpylä positiivinen yllätys rentoutumishuoneineen.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Huone oli erittäin siisti ja henkilökunta supermukava
Stayed 2 nights in Jan 2026
Verified review

6/10 Okay

Liked: Staff & service
Kaikki sujui hyvin
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Ystävällinen henkilökunta. Siisti huone. Ihana kylpylä. Upeat näköalat. Vaikka hotelli on hieman vanha, niin paikka on ihana ja kylpylä loistava.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Yö Heinolassa, miellyttävä kokemus.

Huone oli siisti ja parveke ihanasti järvelle päin. Kylpyläosasto oli tosi ihana ja Relax puoli loistava. Pukuhuone oli vanha mut muuten spa oli tunnelmallinen, aidot kynttilät paloi ja maisema järvelle. Todella hyvät saunat. Höyrysauna 😍 Kylpylältä kiva rantareitti ulkoilla. Hotelli oli vanha mutta siisti. Ainut pieni miinus oli ravintolapalvelut, ala carte jossa ei ollut pizzaa :) Aamupala oli hyvä. Täällä ois kiva kokoustaa, tiloja sellaiseenkin on.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Aivan hyvä.

Eka kerta Kumpelissa ja tullaan kyllä toistekin. Loistava sijainti ja kylpyläosasto on remontoitu lähiaikoina. Pihassa ei ole sähköautojen lataus mahdollisuutta, joka on tänä päivänä itsestään selvyys hotelleissa.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huoneet siistit ja hiljaiset, mutta kuumat, onneksi parveke ja puhallin löytyi kuitenkin. Kuntosali vanhanaikainen. Kylpylä todella kiva, jos ei ruuhkaa. Aamupala simppeli hyvä. Ravintolan ruokalista illallisen kohdilta todella suppea.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort

Upea sijainti

Kiva kylpylä, upeat maisemat, ystävällinen henkilökunta. Aamiainen on vaatimaton, mutta illallinen hotelliravintolassa hyvä. Heinola oli muutoinkin mukava kohde ja suosittelemme myös Tango & Matto -bistroa.
Stayed 2 nights in Jul 2025
Verified review

4/10 Poor

Liked: Cleanliness, staff & service

Ikke okay til prisen

Dyrt ophold Dyrt at have hund med (35 euro for 1 nat ) Kedelig morgenmad Meget hundelort på græsplænerne Under standart til prisen Ingen aircondition på værelset Flot beliggenhed
Stayed 1 night in Jul 2025