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Serways Hotel Heiligenroth

Photo gallery for Serways Hotel Heiligenroth

Reception
Lobby lounge
Property entrance
Premium bedding, Select Comfort beds, desk, blackout curtains
Shower, rainfall showerhead, hair dryer, towels

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Bar
The current price is AU$141
includes taxes & fees
24 June - 25 June

Explore the area

View map
A3, Heiligenroth, RP, 56412
  • Place, Nassau Nature Park
    ‪2 min walk‬
  • Place, Katholische Kirche St. Petrus und Marcellinus
    ‪13 min walk‬
  • Place, Great Market Square
    ‪4 min drive‬

Room options

View all photos for Double Room

Premium bedding, Select Comfort beds, desk, blackout curtains

Double Room

7.8 out of 10
Good
(8 reviews)
  • 20 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room

Premium bedding, Select Comfort beds, desk, blackout curtains

Standard Room

7.6 out of 10
Good
(4 reviews)
  • 20 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

Family Room

9.0 out of 10
Wonderful
(2 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

About the area

Heiligenroth

At Serways Hotel Heiligenroth you'll be 4 km (2.5 mi) from Motorcycle Museum and 4.3 km (2.7 mi) from Neo-Gothic Town Hall. Highlights at this hotel include a restaurant, free self-parking and a bar/lounge. .This smoke-free hotel offers free WiFi in public areas, multilingual staff and a television in a common area. Additionally, you'll find a lift. Continental breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of free RV/bus/truck parking. .With a stay at this 3-property class Heiligenroth hotel, you'll be 4.3 km (2.7 mi) from Great Market Square.

What's nearby

  • Nassau Nature Park - 2 min walk - 0.2 km
  • Katholische Kirche St. Petrus und Marcellinus - 13 min walk - 1.2 km
  • Great Market Square - 4 min drive - 5.0 km
  • Emser Therme - 25 min drive - 29.0 km
  • Deutsches Eck - 32 min drive - 32.2 km

Getting around

  • Goldhausen Station - 13 min walk
  • Cologne - Bonn Airport (CGN) - 70 min drive

Restaurants

  • ‪Coffee Fellows - ‬1 min walk
  • ‪Starbucks - ‬5 min drive
  • ‪Burger King - ‬1 min walk
  • ‪Die Mühlenbäcker - ‬4 min drive
  • ‪Pano - ‬3 min drive

About this property

Serways Hotel Heiligenroth

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Serways Hotel Heiligenroth also features multilingual staff, an ATM, and a television in common area. Self parking is free.

This 3-star Heiligenroth hotel is smoke free.

  • 1 building
  • 31 guestrooms or units
  • 3 levels
  • Built in 2014
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Staff members are multilingual
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Serways Hotel Heiligenroth offers 31 air-conditioned accommodations with complimentary bottles of water and a hairdryer. Select Comfort beds feature premium bedding. Flat-screen televisions come with satellite channels and pay-per-view films.

Bathrooms include a shower with a rainfall showerhead. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

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  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
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The price is AU$142
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: EUR 7.99 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Playground
  • TV in common areas

Family friendly

  • Playground
  • Soundproofed rooms

Conveniences

  • ATM
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Built in 2014
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Pay films

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 6:00 AM - 10:00 PM
Front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternative location: [Eni Tankstelle]
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately EUR 7.99 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Heiligenroth Hotel
Heiligenroth Serways
Hotel Heiligenroth
Hotel Heiligenroth Serways
Hotel Serways Heiligenroth
Serways Heiligenroth
Serways Hotel
Serways Hotel Heiligenroth
Serways
Serways Heiligenroth
Serways Hotel Heiligenroth Hotel
Serways Hotel Heiligenroth Heiligenroth
Serways Hotel Heiligenroth Hotel Heiligenroth

Frequently asked questions

What is the cancellation policy at Serways Hotel Heiligenroth?

Serways Hotel Heiligenroth offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Serways Hotel Heiligenroth?

As of 23 June 2026, prices found for a 1-night stay for 2 adults at Serways Hotel Heiligenroth on 24 June 2026 start from AU$141, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Serways Hotel Heiligenroth?

Yep, Serways Hotel Heiligenroth has a free self car park and free RV/bus/truck parking.

What makes Serways Hotel Heiligenroth a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Serways Hotel Heiligenroth.

Does Serways Hotel Heiligenroth serve breakfast?

Yep, continental breakfast is available daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Serways Hotel Heiligenroth?

No, Serways Hotel Heiligenroth does not offer an airport shuttle service.

Is there a bar or restaurant at Serways Hotel Heiligenroth?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Serways Hotel Heiligenroth?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Serways Hotel Heiligenroth?

No, only service animals are allowed.

Serways Hotel Heiligenroth Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 45 out of 175 reviews
Rating 8 - Good. 82 out of 175 reviews
Rating 6 - Okay. 26 out of 175 reviews
Rating 4 - Poor. 9 out of 175 reviews
Rating 2 - Terrible. 13 out of 175 reviews

8.2/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Dorinel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great places we will stay again
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Dorinel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great places just what we need .
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Justin Gervet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome Little Hotel
Stayed 1 night in Sep 2024
Verified

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
it was very nice and very quiet
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Alberdien

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a one night, on our way through Germany. Clean rooms, nice shower and quiet rooms, although next to the highway
Stayed 1 night in Jul 2024
Verified

8/10 Good

Evy

Basic but ok
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Terry

Disliked: Cleanliness, property conditions & facilities
The carpet was dirty and outdated. I liked it was fairly quiet for motorway hotel.
Stayed 1 night in Aug 2024
Verified

8/10 Good

Karl

Liked: Cleanliness
Disliked: Property conditions & facilities
One day no hot water in shower and poor wifi
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Leontin

Liked: Cleanliness, staff & service, property conditions & facilities
👌
Stayed 1 night in Dec 2024
Verified

8/10 Good

Nina

Room could be cleaner
Stayed 4 nights in Nov 2023
Verified

2/10 Terrible

Suzanne

Disliked: Amenities, property conditions & facilities
Check in not as described causing great problems
Stayed 1 night in Jun 2025
Verified

2/10 Terrible

Frans

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

What to say...

Unfortunately we had not the best experience. We booked and paid via Hotels.com (expedia) a few days earlier a room. When checking in the receptionist informed us Expedia didn't make the payment and we needed to pay, which we did. We contacted Hotel.com call center who tried to get a hold of the hotelmanager to resolve. Unfortunately they were not able to speak to the hotelmanager to resolve the issue. We showed the receptionist our payment to Hotel.com but she was not interested and only followed her own system, no willingness to listen. When my sister called my father for advise, the receptionist started shouting to stop recording the conversation and threatened with the police. My sister was flabbergasted, my father shocked to hear the receptionist shouting and we decided to leave this uncomfortable and aggressive situation. We did our best, spoke German as the receptionist was not able or willing speaking English. Nothing wrong with the hotel, neither the attempts from the hotel.com call center to solve and appologisies we received. You see that you can have a good company, but at the end it are the people working for you that can break your reputation in a second. Hotel.com will for sure solve it and pay back the double payment, it's just unneeded and unnecessary experience burning time of people and creating the wrong memories the hotel staff should have created.
Stayed 1 night in Aug 2024
Verified

6/10 Okay

Stefan

Liked: Cleanliness
Disliked: Room comfort
Für den Zweck ok
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Maria

Liked: Cleanliness, staff & service, property conditions & facilities

Eiskaltes Zimmer, super sauber, leicht überteuert

Eigentlich wäre das volle Punktzahl gewesen, wenn da nicht kleinere überflüssige Mängel gewesen wären: + 24h-Rezeption + Sehr nah an A3 + Klinisch rein, super sauber +- Preis etwas überteuert, ist kein Holiday Inn - Heizung ging nicht, bei 8 Grad Außentemperatur - zwar gepflegt, aber etwas altbacken Eigentlich Top Schlafgelegenheit für Transit, aber ohne Heizung nicht empfehlenswert....im Sommer das selbe mit vorhandener Klimaanlage - ohne Fernbedienung nicht nutzbar Fur
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Yakup

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nette kamers.
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Wendy

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Personeel mag wel wat vriendelijker zijn maar over het algemeen is het een prima hotel. Kamer is ruim en hadden nu voor het eerst een bank op de kamer dat was zeer aangenaam zodat je niet de hele avond op het bed hoeft te hangen. Douche was wel vreselijk. De knop werkte contra, warme kant was koud en de koude kant was warm. Hierdoor verbrande ik me voeten. Bedden zijn zeer comfortabel, alleen het kussen stelt weinig voor.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

michel

Liked: Staff & service, amenities
Was goed voor 1 nacht , mbt prijs/ kwaliteitverhouding.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Celina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war sehr ruhig nachts, das Bett war bequem. Das Personal freundlich. Alles in einem für ein Zwischenstopp ganz gut.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Marjan

Liked: Cleanliness, staff & service, property conditions & facilities
Nvt
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

esther nunes DA SILVA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa
Stayed 1 night in Apr 2025
Verified

8/10 Good

Ralf

Liked: Cleanliness, property conditions & facilities
Alles ok
Stayed 1 night in Jan 2025
Verified

4/10 Poor

Oliver

Disliked: Cleanliness, property conditions & facilities
Für eine Nacht okay. Länger nicht. Hatte ein Zimmer wo vorher geraucht wurde..... Spinnweben an den Fenstern und auch ansonsten wenig einladend. Nett waren die Mitarbeiter in der Raststätte .
Stayed 1 night in Nov 2024
Verified

4/10 Poor

Christina

Liked: Cleanliness
Disliked: Staff & service
Kein WLAN, nur ein Hotspot, der aber nicht zu erreichen ist Unmögliches Personal, sowohl beim Checkin ( in der Raststätte beim Verkaufspersonal)als auch im Housekeeping. Türen werden geknallt von Gästen und Zimmermädchen bis nach Ouhr ein ständiges Rein u Raus u Gepolter auf dem Gang.
Stayed 1 night in Sep 2024
Verified

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service

Enkelt hotell längs motorvägen

Negativt: Smutsiga handduk, inga örngott på kuddarna, en angränsande ytterdörr som lät jättemycket och väckte mig (ingång till hotellet) Positivt: Stort och fint rum. Stort och fint badrum. Tyst rum bortsett från dörren till hotellet som måste åtgärdas. Summa summarum är att betyget kan bli bra med förändring av några småsaker.
Stayed 1 night in Sep 2024
Verified

6/10 Okay

Frank

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Nicht schön aber durchaus praktisch gelegen.Für einen Zwischenstop zu empfehlen.Zimmer war sehr ruhig gelegen.Das Frühstück war einfach aber in Ordnung und wurde in der Raststätte angeboten. Kurzum für einen Zwischenstopp in Ordnung
Stayed 1 night in Aug 2024