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Our Habitas AlUla

5.0 star property
Luxury hotel with full-service spa and free valet parking

Photo gallery for Our Habitas AlUla

Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers
Creator video
Villa, 1 King Bed (Alcove)
Fitness studio
Restaurant

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Spa
  • Breakfast available
  • Laundry
The current price is AU$1,945
includes taxes & fees
12 Nov - 13 Nov

Explore the area

View map
Ashar Valley, Al-'Ula, Madinah, 43511
  • Place, Mada'in Saleh Train Station
    ‪18 min drive‬
  • Place, Al Diwan
    ‪32 min drive‬
  • Place, Qasr al-Farid
    ‪38 min drive‬
  • Airport, Al-'Ula (ULH-Al-'Ula Intl. Airport)
    ‪64 min drive‬

Room options

View all photos for Villa, 1 King Bed (Alcove)

Villa, 1 King Bed (Alcove)

Villa, 1 King Bed (Alcove)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Deck/patio
Separate sitting area
Soundproofed
Air conditioning
Separate bedroom
Premium bedding
Blackout curtains
Down duvet
Deck/patio
Separate sitting area
Soundproofed rooms
Air-conditioning
Blackout drapes/curtains
Ceiling fan
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 1 King Bed (Arabian)

1 bedroom, premium bedding, down duvets, minibar

Villa, 1 King Bed (Arabian)

Highlights

Deck/patio
Separate sitting area
Soundproofed
Air conditioning
Separate bedroom
Premium bedding
Blackout curtains
Down duvet
Deck/patio
Separate sitting area
Soundproofed rooms
Air-conditioning
Blackout drapes/curtains
Ceiling fan
  • 100 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 1 King Bed (Art Canyon)

1 bedroom, premium bedding, down duvets, minibar

Villa, 1 King Bed (Art Canyon)

10.0 out of 10
Exceptional
(1 review)

Highlights

Deck/patio
Separate sitting area
Soundproofed
Air conditioning
Separate bedroom
Premium bedding
Blackout curtains
Down duvet
Deck/patio
Separate sitting area
Soundproofed rooms
Air-conditioning
Blackout drapes/curtains
Ceiling fan
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, Multiple Beds (Art Celestial)

1 bedroom, premium bedding, down duvets, minibar

Villa, Multiple Beds (Art Celestial)

Highlights

Deck/patio
Separate sitting area
Soundproofed
Air conditioning
Sofa bed
Separate bedroom
Down duvet
Ceiling fan
Deck/patio
Separate sitting area
Soundproofed rooms
Air-conditioning
Blackout drapes/curtains
Ceiling fan
  • 100 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Villa, 1 King Bed (Canyon)

1 bedroom, premium bedding, down duvets, minibar

Villa, 1 King Bed (Canyon)

9.8 out of 10
Exceptional
(8 reviews)

Highlights

Deck/patio
Separate sitting area
Soundproofed
Air conditioning
Separate bedroom
Premium bedding
Blackout curtains
Down duvet
Deck/patio
Separate sitting area
Soundproofed rooms
Air-conditioning
Blackout drapes/curtains
Ceiling fan
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, Multiple Beds (Celestial)

Villa, Multiple Beds (Celestial)

Villa, Multiple Beds (Celestial)

10.0 out of 10
Exceptional
(1 review)

Highlights

Deck/patio
Separate sitting area
Soundproofed
Air conditioning
Sofa bed
Separate bedroom
Down duvet
Ceiling fan
Deck/patio
Separate sitting area
Soundproofed rooms
Air-conditioning
Blackout drapes/curtains
Ceiling fan
  • 100 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Villa, 1 King Bed (Wellness Alcove Villa)

1 bedroom, premium bedding, down duvets, minibar

Villa, 1 King Bed (Wellness Alcove Villa)

Highlights

Deck/patio
Separate sitting area
Soundproofed
Air conditioning
Separate bedroom
Premium bedding
Blackout curtains
Down duvet
Deck/patio
Separate sitting area
Soundproofed rooms
Air-conditioning
Blackout drapes/curtains
Ceiling fan
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 1 King Bed with Sofa bed (Wellness Celestial Villa)

1 bedroom, premium bedding, down duvets, minibar

Villa, 1 King Bed with Sofa bed (Wellness Celestial Villa)

Highlights

Deck/patio
Separate sitting area
Soundproofed
Air conditioning
Sofa bed
Separate bedroom
Down duvet
Ceiling fan
Deck/patio
Separate sitting area
Soundproofed rooms
Air-conditioning
Blackout drapes/curtains
Ceiling fan
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Alcove Villa

Bathroom

Alcove Villa

Deck/patio
Separate sitting area
Soundproofed rooms
Air-conditioning
Blackout drapes/curtains
Ceiling fan
  • Sleeps 2

View all photos for Canyon Villa

Bathroom

Canyon Villa

Deck/patio
Separate sitting area
Soundproofed rooms
Air-conditioning
Blackout drapes/curtains
Ceiling fan
  • Sleeps 2

View all photos for Celestial Villa

1 bedroom, premium bedding, down duvets, minibar

Celestial Villa

Deck/patio
Separate sitting area
Soundproofed rooms
Air-conditioning
Blackout drapes/curtains
Ceiling fan
  • Sleeps 2

About the area

Hegra

A luxury stay in Al-'Ula awaits you at Our Habitas AlUla. You'll be 9.5 km (5.9 mi) from Al-Hijr Archaeological Site and 12.7 km (7.9 mi) from Jabal Ikmah. Highlights at this hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering can include hot stone massages and detox wraps along with aromatherapy and Ayurvedic treatments. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the gym, pool loungers and lifeguards on site as well as access to free bike hire. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Cooked-to-order breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of free valet parking. .Sights within a 20-minute drive of this 5-property class Al-'Ula hotel include Mada'in Saleh Train Station and Umm al-Daraj.

What's nearby

  • Mada'in Saleh Train Station - 18 min drive - 16.2 km
  • AlUla Museum - 26 min drive - 25.5 km
  • Qasr al Bint - 31 min drive - 21.4 km
  • Al Diwan - 32 min drive - 21.7 km
  • Qasr al-Farid - 38 min drive - 19.1 km

Getting around

  • Al-'Ula (ULH-Al-'Ula Intl. Airport) - 61 min drive

Restaurants

  • ‪Tama - ‬18 min walk
  • ‪Maraya Social - ‬6 min drive
  • ‪Harrat - ‬7 min drive
  • ‪Force Of Nature - ‬29 min drive
  • ‪Shelal Cafe - ‬27 min drive

About this property

Our Habitas AlUla

Luxury hotel with full-service spa and free valet parking
Our Habitas AlUla offers its guests a full-service spa, an outdoor pool, and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

The luxury Our Habitas AlUla also features tour/ticket assistance, a picnic area, and coffee/tea in common area. Valet parking is free.

Smoking is allowed in designated areas at this 5-star Al-'Ula hotel.

  • 96 guestrooms or units
  • Built in 2021
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Outdoor picnic space
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Our Habitas AlUla offers 96 accommodations with minibars and espresso makers. This accommodation offers separate sitting areas. Beds feature down duvets and premium bedding. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps).

Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 5 treatment rooms. Services include hot stone massages, facials, body wraps and detox wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: SAR 250 for adults and SAR 125 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • In the mountains
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • In-room roll-in shower
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • No lift (single-level property)
  • Stair-free path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • Built in 2021
  • Designated smoking areas (fines apply)
  • Electric bike charging
  • Lifeguards

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Our Habitas AlUla

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for SAR 202.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately SAR 250 for adults and from SAR 125 for children
  • Rollaway bed fee: SAR 202.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 71145000022

We should mention

  • Couples who want to share a room are obligated to provide proof of marriage.
  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Frequently asked questions

What is the cancellation policy at Our Habitas AlUla?

Our Habitas AlUla offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Our Habitas AlUla?

As of 8 Nov 2025, prices found for a 1-night stay for 2 adults at Our Habitas AlUla on 12 Nov 2025 start from AU$1,944.59, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Our Habitas AlUla?

Yep, Our Habitas AlUla has free valet parking.

Is there a spa on site at Our Habitas AlUla?

Yep, there is an onsite spa at Our Habitas AlUla. You'll enjoy heaps of services like detox wraps, body wraps and facials, as well as hot stone massages.

Does Our Habitas AlUla have a pool?

Our Habitas AlUla has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7:00 AM to 10:00 PM.

What makes Our Habitas AlUla a romantic place to stay?

Couples dining and a lounge bar, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Our Habitas AlUla.

Does Our Habitas AlUla serve breakfast?

Yep, cooked-to-order brekkie is available daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Our Habitas AlUla?

No, Our Habitas AlUla does not offer an airport shuttle service.

Is there a bar or restaurant at Our Habitas AlUla?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Our Habitas AlUla?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Our Habitas AlUla?

No, pets and service animals are not allowed.

Our Habitas AlUla Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 87 out of 108 reviews
Rating 8 - Good. 8 out of 108 reviews
Rating 6 - Okay. 9 out of 108 reviews
Rating 4 - Poor. 2 out of 108 reviews
Rating 2 - Terrible. 2 out of 108 reviews

9.8/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel

The hotel is amazing, the service, the staff and views! Everyone is extremelly friendly and helpful. Will return for sure
Stayed 5 nights in Aug 2025

10/10 Excellent

Huda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Aug 2025

10/10 Excellent

Roudaina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort Service is perfect Stuff so friendly and they help us a lot The food at TAMA restaurant was super good They have the amazing pool view
Stayed 4 nights in Jun 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Mikayla M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ignore the bad reviews! I came to this place and it felt like I was in heaven surrounded by angels. The resort is such a beautiful sight in person, everyone is so kind always ready and willing to guide and help in any way that they can. I’m a black woman and this was my first time solo traveling and everyone made me feel so safe and at home. If you are looking for peace you’ll find it on this resort. Even the tours, I went to reception every morning to book my activities for the day. I booked a private car each time that way I could go anytime/where I want. Qusai at reception was super helpful and kind, he really made everything easy for me. My drivers Mahmoud & Chehab were fantastic, very knowledgeable and great people. I had an amazing time both tours. I saw some bad reviews at first about the golf carts taking long to get to rooms to take people to the pool but from my perspective it felt like they took the reviews into consideration and improved tremendously, I had no issues at all getting around ever! As soon as I called the front desk someone came in a minute or 2. The drivers Ambrose & Bright were so kind and patient when coming to get me. Even the staff at the restaurant Ahdab and Evelyn, such sweet girls, I was alone so they took my pictures for me! I was so shy but they made it fun, even their service and food was amazing. I also recommend the sound bath meditation, such a peaceful & needed time! Thank you Habitas!!
Stayed 3 nights in May 2025

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel Excellent service, everything is thought out to the smallest detail You can rent an e-bike and ride around the huge hotel grounds enjoying the impeccable views
Stayed 2 nights in May 2025

6/10 Okay

mervat

While the resort itself is absolutely beautiful, unfortunately the service fell short in some key areas. Upon check-in, we were not informed that a complimentary breakfast was included every morning — something you would expect to be mentioned, especially when you're paying $1,500 USD a night. Additionally, the resort charges 8–10 times the normal Uber rates to use their shuttle service around AlUla, which feels like blatant price gouging. It's a stunning property, but be prepared to get heavily overcharged for just about everything.
Stayed 2 nights in Apr 2025

6/10 Okay

mervat

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
While the resort itself is absolutely beautiful, unfortunately the service fell short in some key areas. Upon check-in, we were not informed that a complimentary breakfast was included every morning — something you would expect to be mentioned, especially when you're paying $1,500 USD a night. Additionally, the resort charges 8–10 times the normal Uber rates to use their shuttle service around AlUla, which feels like blatant price gouging. It's a stunning property, but be prepared to get heavily overcharged for just about everything.
Stayed 2 nights in Apr 2025

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Radhika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing!

Amazing stay! Amazing service, good. Pure tranquility. The staff were so helpful and couldn’t do enough to make us feel at home. Can’t wait to visit again!
Stayed 2 nights in Mar 2025

10/10 Excellent

Wolf

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort nice and quite and a different setting to the usual resorts Shout out to staff, Mr Brite on the buggy, Mr Joshua at the pool bar and Jakie in the restaurant as well as check in staff
Stayed 2 nights in Mar 2025

10/10 Excellent

SHARON, laredo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 2 nights in Mar 2025

6/10 Okay

Richard

Travelled with partner
Stayed 3 nights in Mar 2025

10/10 Excellent

ARTURO, Frisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a bucket list kind of property the environment arquitecture and amenities service you won’t find them in any other place we even stayed at the Banyan Tree AlUla and our habitas is best over all
Stayed 2 nights in Feb 2025

10/10 Excellent

Charles, fontana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to visit
Stayed 1 night in Feb 2025

10/10 Excellent

Ryan

Stayed 3 nights in Oct 2024

10/10 Excellent

Mohammed

Stayed 3 nights in Nov 2024

10/10 Excellent

Aquib

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is at another level and the staff is so helpful
Stayed 2 nights in Dec 2024

10/10 Excellent

YANDRO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From upon on arrive to departing everything was excellent.
Stayed 3 nights in Dec 2024

8/10 Good

Benoit

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Great hotel, disapointing service

The hotel is perfectly located and the it has stunning views. The swimming pool is amazing. It is a shame the overall experience is damaged by the low quality of service. Not what you would expect from a premium location with such rates. Something to definitely watch out and improve!
Stayed 1 night in Nov 2024

4/10 Poor

Szczepan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Please read this review before deciding to go!

While the property itself—set in a stunning location with spacious, clean villas—is truly impressive, my experience at this 5-star hotel was far from what I expected given the price and reputation. Unfortunately, the lack of attention to guest service and poor communication overshadowed what could have been a much more enjoyable stay. Despite multiple attempts to reach the hotel via both email and WhatsApp, I received no responses to my inquiries before and during my stay. In the hospitality industry, prompt and effective communication is key, but the hotel staff completely failed in this regard, leaving me frustrated and unsure of the details of my booking. For a special occasion, I requested a birthday cake to be delivered when having breakfast. Not only was the delivery late—well beyond the promised time—but when it finally arrived at the villa, there was an error in the message written on the plate. These small yet significant touches were completely mishandled, and it felt like no effort was made to make the celebration feel personal or special. At a luxury property, this level of disorganization is simply not acceptable. While the villas are spacious and well-maintained, and the surrounding area is gorgeous, the service falls far short of what you'd expect from a 5-star hotel. For the price, the overall experience doesn't justify the cost, and I left feeling that the hotel could not live up to its premium branding.
Stayed 4 nights in Nov 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

hakan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Mohammed Salman

Stayed 2 nights in Oct 2024