2/10 Terrible
Jillian M.
4 Sept 2022
Disliked: Cleanliness
SCAM
THIS DESERVES 0/5 STARS BUT IT MADE ME RATE AT LEAST 1/5 😡 THIS PROPERTY AND ULTIMATELY VRBO IS A SCAM. WE PAID IN FULL FOR THE STAY
IN MAY 2022... RECEIVED A BOGUS ADDRESS ON AUGUST 31 AND THEN NEVER WAS PROVIDED WITH A ACCESS CODE TO THE SO CALLED HOUSE. THE ADDRESS THAT WAS PROVIDED LOOKED PRACTICALLY ABANDONED. MESSAGED THE HOST ALL DAY TRYING TO GET INFO AND ONCE WE REALIZED THAT THEY WERE NOT SENDING ACCESS TO THE HOUSE, WE REACHED OUT TO VRBO. WE WERE LEFT STRANDED WITH A FAMILY BRIDAL PARTY WHICH INCLUDED A 9-MONTH OLD BABY AND 85 YEAR OLD ELDERLY LADY FOR OVER 3 HOURS...WE WERE OVER 3 HOURS AWAY FROM HOME WITH NON-REFUNDABLE RESERVATIONS AND PLANS FOR THE REMAINDER OF THE WEEKEND. STAYED ON THE PHONE FOR OVER AN HOUR WITH VRBO—THERE WERE NO OTHER PROPERTIES AVAILABLE AND NO HOTELS THAT VRBO COULD ACCOMMODATE OUR PARTY. YES, YOU ARE READING CORRECTLY—THEY HAD “NO WAY” TO MAKE RIGHT A SCAM THAT WAS PROMOTED, ADVERTISED, AND BOOKED BY THEIR COMPANY. I RECEIVED AN EMAIL FROM VRBO SUPPORT SAYING THEY WOULD POSSIBLY REIMBURSE FOR THE COST OF OUR STAY IF WE COULD FIND SOMETHING AND IF IT WAS OF EQUAL/LESSER VALUE AS ORIGINAL RESERVATION. OF COURSE THAT WAS IMPOSSIBLE BECAUSE IT WAS 1st GAME DAY IN COLLEGE TOWN. VRBO CUT OFF COMMUNICATION OTHER THAN GENERALIZED EMAILS ASKING IF THE ISSUE WAS RESOLVED AND NEVER RETURNED REQUESTED PHONE CALLS OR EVEN A PERSONALIZED REPLY TO MULTIPLE EMAILS. WE ARE OUT OVER A SIGNIFICANT AMOUNT OF MONEY BECAUSE OF THIS HOST AND VRBO. THIS HOST AND VRBO IS A SCAM!!!!
Jillian M.
Stayed 1 night in Sep 2022