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Best Western The Grand Hotel Hartlepool

3.0 star property
Hotel in Hartlepool with restaurant and bar/lounge

Photo gallery for Best Western The Grand Hotel Hartlepool

Lobby
Ballroom
Reception
Exterior
Desk, iron/ironing board, free cots/infant beds, free WiFi

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Parking available
  • Business services
The current price is AU$121
includes taxes & fees
27 Feb - 28 Feb

Explore the area

View map
Swainson Street, Hartlepool, England, TS24 8AA
  • Place, Victoria Park
    ‪3 min walk‬
  • Place, Hartlepool Maritime Experience
    ‪9 min walk‬
  • Place, Museum of Hartlepool
    ‪9 min walk‬
  • Airport, Durham (MME-Teesside Intl.)
    ‪30 min drive‬

Room options

Standard Twin Room

  • Sleeps 2

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Highlights

Heating
Free cots/infant beds
Rainfall showerhead
Private bathroom
Deep-soaking bath
Hairdryer
Coffee/tea maker
Satellite channels
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Heating
Free cots/infant beds
Rainfall showerhead
Private bathroom
Deep-soaking bath
Hairdryer
Coffee/tea maker
Satellite channels
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Highlights

Heating
Free cots/infant beds
Rainfall showerhead
Private bathroom
Deep-soaking bath
Hairdryer
Coffee/tea maker
Satellite channels
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

Highlights

Heating
Free cots/infant beds
Rainfall showerhead
Private bathroom
Deep-soaking bath
Hairdryer
Coffee/tea maker
Satellite channels
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed

View all photos for Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking | Bathroom

Suite, 1 Double Bed, Non Smoking

Highlights

Heating
Free cots/infant beds
Rainfall showerhead
Private bathroom
Deep-soaking bath
Hairdryer
Coffee/tea maker
Satellite channels
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(6 reviews)

Highlights

Heating
Free cots/infant beds
Rainfall showerhead
Private bathroom
Deep-soaking bath
Hairdryer
Coffee/tea maker
Satellite channels
  • Sleeps 2
  • 1 Double Bed

Suite-1 Double Bed, Non-Smoking, Sitting Area

  • Sleeps 2

1 Double 1 Single, Non-Smoking, Family Room, Standard Room

  • Sleeps 2

Superior Room with Double Bed-Non Smoking

  • Sleeps 2

Standard Room with Double Bed-Non-Smoking

  • Sleeps 2

Standard Room With Single Bed, Non-Smoking

  • Sleeps 1

About the area

Hartlepool

Best Western The Grand Hotel Hartlepool puts you in the heart of Hartlepool, within just a 10-minute stroll of Victoria Park and Hartlepool Maritime Experience. Highlights at this hotel include a restaurant and in-room free WiFi. .The restaurant, The Grand Reastaurant, serves British cuisine and is open for breakfast and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Business amenities include meeting rooms and conference space. Other amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Cooked-to-order breakfast is available on weekdays between 7 AM and 9:30 AM and on weekends between 8 AM and 10 AM. There's also the convenience of self parking. .In proximity to this 3-property class Hartlepool hotel you'll find North York Moors National Park.

What's nearby

  • Victoria Park - 3 min walk - 0.3 km
  • Hartlepool Maritime Experience - 9 min walk - 0.8 km
  • Museum of Hartlepool - 9 min walk - 0.8 km
  • Monkey Statue - 16 min walk - 1.4 km
  • Ward Jackson Park - 3 min drive - 1.6 km

Getting around

  • Hartlepool Station - 5 min walk
  • Durham (MME-Teesside Intl.) - 47 min drive

Restaurants

  • ‪King Johns Tavern - ‬4 min walk
  • ‪The Showroom - ‬4 min walk
  • ‪The Ward Jackson (Wetherspoon) - ‬5 min walk
  • ‪Omallys - ‬4 min walk
  • ‪McDonald's - ‬3 min walk

About this property

Best Western The Grand Hotel Hartlepool

Hotel in Hartlepool with restaurant and bar/lounge
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The business-friendly Best Western The Grand Hotel Hartlepool also features coffee/tea in common area, concierge services, and laundry facilities. Parking is available for a fee.

This 3-star Hartlepool hotel is smoke free.

  • 48 guestrooms or units
  • 5 levels
  • Conference rooms
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Concierge
  • Wedding services available
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Best Western The Grand Hotel Hartlepool offers 48 accommodations with coffee/tea makers and a hairdryer. Satellite televisions are provided.

Bathrooms include baths or showers with a deep soaking bath and a rainfall showerhead, and complimentary toiletries. This Hartlepool hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 3 per day)
  • Limited on-site self parking

Food and drink

  • Cooked-to-order breakfast available for a fee 7 AM to 9:30 AM on weekdays and 8 AM to 10 AM on weekends; GBP 9.50 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Grand Reastaurant

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Private bathroom

Entertainment

  • Cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 10.00 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately GBP 9.50 per person
  • Self-parking fee: GBP 3.00 per day
  • Pet fee: GBP 10.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted.

Property is also known as

Best Western Grand Hotel Hartlepool
Best Western Grand Hartlepool
Best Western Grand Hotel
Best The Hartlepool Hartlepool
Best Western The Grand Hotel Hartlepool Hotel
Best Western The Grand Hotel Hartlepool Hartlepool
Best Western The Grand Hotel Hartlepool Hotel Hartlepool

Frequently asked questions

Is parking available at Best Western The Grand Hotel Hartlepool?

Yep, Best Western The Grand Hotel Hartlepool has a self car park for GBP 3.00 per day. A self car park is also available, for a fee.

How much does it cost to stay at Best Western The Grand Hotel Hartlepool?

As of 8 Feb 2026, prices found for a 1-night stay for 2 adults at Best Western The Grand Hotel Hartlepool on 27 Feb 2026 start from AU$120.52, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Best Western The Grand Hotel Hartlepool?

The closest beach to Best Western The Grand Hotel Hartlepool is Seaton Carew Beach (3.8 km).

What makes Best Western The Grand Hotel Hartlepool a romantic place to stay?

A lounge bar and 24-hour room service, as well as deep-soaking baths in the guestrooms, all help set the scene for a romantic weekend at Best Western The Grand Hotel Hartlepool.

Is Best Western The Grand Hotel Hartlepool family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Best Western The Grand Hotel Hartlepool is a hit with families.

Are there hot tubs in the rooms at Best Western The Grand Hotel Hartlepool?

No, but there are deep-soaking baths in the guestrooms.

Does Best Western The Grand Hotel Hartlepool serve breakfast?

Sure does, cooked-to-order breakfast is available on weekdays between 7 AM and 9:30 AM and on weekends between 8 AM and 10 AM.

Is there a free airport shuttle available at Best Western The Grand Hotel Hartlepool?

No, Best Western The Grand Hotel Hartlepool does not offer an airport shuttle service.

Is there a bar or restaurant at Best Western The Grand Hotel Hartlepool?

Yep, they've got a lounge bar and an onsite restaurant that serves British cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Best Western The Grand Hotel Hartlepool?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Best Western The Grand Hotel Hartlepool Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 89 out of 321 reviews
Rating 8 - Good. 117 out of 321 reviews
Rating 6 - Okay. 60 out of 321 reviews
Rating 4 - Poor. 30 out of 321 reviews
Rating 2 - Terrible. 25 out of 321 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

4/10 Poor

Geoffrey

Business traveller
Disliked: Cleanliness, staff & service, amenities
Single room was like a sauna with window full open and fan going. No adjustment on the big radiator in the small room. As window had to be fully open (safety catch had been removed) it was very loud on a Saturday night until early hrs then the street cleaners start. Room grubby but cheap. Also when I returned from work at 2 in morning no one answered the call button so was locked out. Had to bang on the windows hard. On a plus note the breakfast was good
Stayed 2 nights in Nov 2025

4/10 Poor

Ashleigh

Disliked: Cleanliness, amenities
No Wi-Fi access throughout stay
Stayed 3 nights in Nov 2025

2/10 Terrible

Barbara

Disliked: Cleanliness, property conditions & facilities, room comfort
Quick check in. Room 202 single occupancy. Decent size bathroom. Then down hill! Instant stench of smoke hits you as you open the door. Unable to open the window due to 3 large screws securing it shut. Proceed to go to the bar to get away from the stench to be told no internet connection to connect to via contactless for a drink. So goes over to the local town centre for a walk out. Gets back to the hotel to find the neighbouring room is having a rave. Music goes on for as long as I could bare, rang down the receptionist was helpful and did give the neighbour a knock. Music eventually turned off. I know this a budget one night stay. But if you have a window that does open. You’d expect to be able to use it. Also for a hotel/pub/resturant there has been a smoking ban for years. How can the domestics not smell it? Probably nose blind to the lack of fresh air coming through the window.
Stayed 1 night in Oct 2025

10/10 Excellent

Geoffrey

Stayed 1 night in Nov 2025

8/10 Good

Ronald

Stayed 1 night in Oct 2025

8/10 Good

Bryan

Liked: Staff & service, property conditions & facilities, room comfort

Lovely hotel and indian restaurant and bar

Lovely hotel, great location. It has a lovely bar and Indian restaurant underneath. The food was amazing!
Stayed 1 night in Sep 2025

6/10 Okay

Maureen

Liked: Staff & service
Disliked: Cleanliness

Okay stay

Beautiful historic building but not as clean as it could be. Windows filthy, fan and iron in our room were extremely dirty. Fan blew dust everywhere. Bed was nice and comfy. Carpets need a deep clean. Was a grand hotel in its day and with some work could be a nice place again
Stayed 2 nights in Sep 2025

10/10 Excellent

Reena, Hull

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay. Unfortunately our TV did not work but the reception staff member upgraded us to a suite and we had a lovely stay . The staff were very lovely at the bar and reception and worked really hard . Thank you . You were appreciated by us.
Stayed 1 night in May 2025

6/10 Okay

Ashley

Ok place to stay lack of secure parking
Stayed 1 night in Sep 2025

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Viktorija

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel room for the night. Quite loud at night with people coming and going but I guess thats the age of the hotel. Otherwise lovely and staff helpful.
Stayed 1 night in Sep 2025

10/10 Excellent

Howard

Stayed 1 night in Aug 2025

6/10 Okay

Katharine

Disliked: Property conditions & facilities
Toilet door did not shut. Very shabby. The bed was not even a full double which for two porkers like us led to a very uncomfortable nights sleep.
Stayed 1 night in Aug 2025

6/10 Okay

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
The Grand is very good for busses with several stops right outside the hotel.
Stayed 7 nights in Aug 2025

6/10 Okay

Nichola

Disliked: Cleanliness

Disappointing stay in Hartlepool

We stayed here for 2 nights, but had to move from our 1st room due to broken window and kettle. We moved next door which was okay, but the cleanliness ciuld have been better. Window sills were filthy and cobwebs hanging from the ceiling above the window. Outside was quite noisy at night. We never got asked if we wanted to pay for breakfast or needed to book a table for a meal. So although its called a Grand Hotel it isnt quite that on the inside.
Stayed 2 nights in Aug 2025

2/10 Terrible

Alex

Stayed 1 night in Jul 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Love this hotel ,close to everything, breakfast is the best and service is great ,i had to cut my trip early due to health conditions but will be booking again.
Stayed 2 nights in Jul 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

4/10 Poor

Glyn

Disliked: Amenities
Run down very poorly run .No stock and didn’t seem to care about it . I stayed for over a week and they still did not have any drink . I had to go elsewhere.Will not be staying again . I can’t believe how bad this place has got
Stayed 8 nights in Jul 2025

4/10 Poor

callum

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rust in kettle. Dirty towels. Very low water pressure.
Stayed 1 night in Jun 2025

2/10 Terrible

Adam

Stayed 1 night in Jun 2025

2/10 Terrible

Janette

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Christopher

Stayed 1 night in May 2025

2/10 Terrible

Vera K

Liked: Cleanliness, staff & service, property conditions & facilities
Needs a little more attention to details like a broken blind or no blackout curtains and unusable door chain. Staff do their best and are friendly. Good breakfasts. The bathrooms are big but single beds a wee bit narrow. All in all though really pretty good.
Stayed 6 nights in May 2025

6/10 Okay

richard kevin

Business traveller
Liked: Cleanliness, staff & service
Small room was clean but needs attention. Kettle has wiring problem . Sink taps drip . Shower doors don't close, no bed side table or shelf for specs or phone. Had a third floor room and lift wasn't working. Nowhere to hang towels Room wasn't made up for second night stay. Breakfast not included. limited parking. Plus point + had a very good Indian Restaurant in Cellar area.
Stayed 2 nights in May 2025