Marriott Hotels & Resorts - accommodation in Hartford

The rooms are old and don’t look very clean. Floors in bathroom were sticky. We had to go down to lobby and ask for more toilet paper and towels because they didn’t have anyone to bring them to us.

Location and hotel property were good but the staff at the reception was terrible. On check in I was informed that I have a 30 dollar credit being a Hilton Gold. Now I know that if you book thru a third party like Expedia this credit is subject to the property. In this case on check in I was informed. HOWEVER on check out they charged me for the same. Paying a 1000 dollars for 3 nights the 90 is not a back breaker but it’s a smart way for the hotel to make money. BE CAREFUL

Sadly, our stay at the Goodwin was neither Good nor a Win. They put us in a "deluxe" room with an interior window overlooking – wait for it – a ridiculously loud and obnoxious wedding that blared live music until after 11pm. When we for obvious reasons complained they put us in another room, so we had to spend over an hour of our last evening in Hartford packing and moving into different accommodations with two double beds instead of the King we had booked. (Despite having to be on the road for an 8 hour drive the next day.) Protips to guests: Under no circumstances should you agree to have one of these horrible interior rooms that overlooks their event space. ASK THEM, because for some reason they don't disclose this either on their site when you book or in person when you check in. They prefer to pretend it's not a massive problem and make you complain first. To the Goodwin: Stop putting people in these rooms on nights when there is an event. It's a known issue which you refuse to be transparent about with your guests, which is not only utterly insane, but disrespectful in the extreme. Do better. We hope the hotel chooses to make this right as soon as possible. For the egregious price we paid for the room, this is completely unacceptable on any level. Be warned.