As a couple, we came to Tunis at night and got a taxi to the hotel. The taxi will drop you off by the 1st minister's house, as you cannot drive into the Medina. Don't be put off by the armed guards, they are always there. The hotel is only a short walk from the road, under well lit roads. We got there at night, when the doors were shut so had to knock to be let in.
We were greeted by friendly staff and were given a glass of refreshing orange juice as we checked in.
The hotel was very clean, with individual beautifully decorated rooms, with aircon. There are various courtyards and a roof terrace where you can sit with a nice glass of Tunisian tea.
The food was excellent, possibly some of the best meals I had in Tunis.
Whilst not all the staff speak English, they are very helpful if you want advice on restaurants or where to visit. If you leave the hotel for a wander after dark or even in the day, one of the hotel staff will walk with you and flag you a taxi to where ever you want to go.
The only thing that I would have wanted was some wine with my dinner, but this is an alcohol free hotel. The hotel is well worth a visit though, even if it is for a spot of lunch of some tea.