West Lake Home Hotel & Spa

3.5 star property
Lakefront hotel connected to the convention centre in Hanoi with free breakfast

Room options

View all photos for Deluxe Family Room

Deluxe Family Room

Deluxe Family Room

Highlights

Soundproofed
Fireplace
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Ceiling fan
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Single or Double Room

Minibar, in-room safe, blackout curtains, soundproofing

Deluxe Single or Double Room

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Fridge
LCD TV
Premium bedding
Ceiling fan
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Executive Single or Double Room, Lake View

Executive Single or Double Room, Lake View

Executive Single or Double Room, Lake View

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Ceiling fan
  • Lake view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Single or Double Room

Minibar, in-room safe, blackout curtains, soundproofing

Superior Single or Double Room

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
  • 22 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard King Room

Standard King Room

Standard King Room

Highlights

Soundproofed
Fireplace
Air conditioning
Fridge
LCD TV
Blackout curtains
Ceiling fan
Shower/bath combination
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Hanoi

West Lake Home Hotel & Spa puts you in the heart of Hanoi, connected to the convention centre and within a 20-minute stroll of West Lake and Tran Quoc Pagoda. Highlights at this hotel include in-room free WiFi, fireplaces and LCD TVs. .The hotel's restaurant is a nice spot to grab a bite. Added amenities include free Wi-Fi in public areas and laundry facilities. Free buffet breakfast is available. There's also the convenience of airport pick-up service. .Attractions within a 10-minute drive of this 3.5-property class Tay Ho hotel include Hoan Kiem Lake and Ho Chi Minh Mausoleum.

What's nearby

  • West Lake - 1 min walk - 0.0 km
  • Ho Chi Minh Mausoleum - 2 min drive - 2.2 km
  • Dong Xuan Market - 3 min drive - 2.6 km
  • Hanoi Old Town Night Market - 4 min drive - 3.4 km
  • Hoan Kiem Lake - 4 min drive - 3.7 km

Getting around

  • Hanoi Long Bien Station - 7 min drive
  • Ga Co Loa Station - 15 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 30 min drive

Restaurants

  • ‪Pizza 4P's Âu Cơ - ‬4 min walk
  • ‪Philo Garden Cafe - ‬7 min walk
  • ‪Phở Tứ Hùng - ‬3 min walk
  • ‪The Drunken Duck - ‬8 min walk
  • ‪Sunkat’s Burgers - ‬3 min walk

About this property

West Lake Home Hotel & Spa

Lakefront hotel connected to the convention centre in Hanoi with free breakfast
There's a restaurant on site. Free breakfast is available. A computer station is on site and WiFi is free in public spaces. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. A terrace, multilingual staff, and tour/ticket assistance are also featured at West Lake Home Hotel & Spa.

This 3.5-star Hanoi hotel is smoke free.

  • 1 building
  • 36 guestrooms or units
  • 9 levels
  • Built in 2016
  • Buffet breakfast (free)
  • Childcare (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site
  • Dining venue
West Lake Home Hotel & Spa offers 36 accommodations with fireplaces and minibars. LCD televisions come with cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking; discounts available
  • 24-hour airport pick-up shuttle at scheduled times for a surcharge

Food and drink

  • Free buffet breakfast
  • A restaurant

Things to do

  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • On a lake
  • Terrace

Accessibility

  • Lift

More

  • 1 building
  • 9 floors
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Fireplace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The property is closed between 4 March and 31 December.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 330000.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 410000 per vehicle
  • Rollaway bed fee: VND 330000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

West Lake Home Hanoi
Home Hotel Tay Ho
West Lake Home Hotel Hanoi
West Lake Home Hotel
West Lake Home
West Lake Home & Spa Hanoi
West Lake Home Hotel & Spa Hotel
West Lake Home Hotel & Spa Hanoi
West Lake Home Hotel & Spa Hotel Hanoi

Frequently asked questions

What is the cancellation policy at West Lake Home Hotel & Spa?

West Lake Home Hotel & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

Does West Lake Home Hotel & Spa serve breakfast?

You bet, free buffet brekkie is available at West Lake Home Hotel & Spa.

Is there a free airport shuttle available at West Lake Home Hotel & Spa?

No, but there's a shuttle from the airport to the hotel that runs 24 hours a day at scheduled times for a fee.

Is there a bar or restaurant at West Lake Home Hotel & Spa?

Yep, you can grab a meal at West Lake Home Hotel & Spa's onsite restaurant.

What time are check-in & check-out at West Lake Home Hotel & Spa?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at West Lake Home Hotel & Spa?

No, pets are not allowed.

Reviews

West Lake Home Hotel & Spa Reviews

8.2

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities
Rating 10 - Excellent. 41 out of 111 reviews
Rating 8 - Good. 44 out of 111 reviews
Rating 6 - Okay. 17 out of 111 reviews
Rating 4 - Poor. 6 out of 111 reviews
Rating 2 - Terrible. 3 out of 111 reviews

Reviews

6/10 Okay

Jinky joy y

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Jan 2020

6/10 Okay

Ganesh Raj

Business traveller
Liked: Room comfort
Stayed 7 nights in Oct 2019

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value for money and located centrally

Great value for money, good size rooms, clean and tidy. Right next to a large hostel, don’t be put off by that as the hostel is a great location for all info on trips, booking taxis etc and the staff are mainly from the U.K. You will get some noise if you are located at the front but you get that in virtually every hotel in Hanoi. Located in a good area for bars & restaurants. Try Durty Burger, Black Jacks for good UK style food.
Stayed 1 night in Oct 2019

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

6/10 Okay

avraham

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2019

4/10 Poor

Verified traveller

Disliked: Staff & service
Not clean, service is subpar, outside of location would not recommend
Stayed 10 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a solid 3 star establishment with everything you could need. The breakfast spread is good, with the view of West Lake from the dining room unexpectedly great. The staff are friendly & helpful. I am happy to recommend this hotel.
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Blood stains on pillow and lizards in bed。it was okay
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Stayed 1 night in Feb 2019

8/10 Good

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lake View is quite wonderful, but is facing the west sun. We were staying on the 6th floor then. Hotel is serene and quiet. Good for couple or family stay, kids may find it boring without the amenities. Took about 10 mins to reach Hoan Kiem Lake, and nearby shopping area via motorbike.
Stayed 4 nights in Oct 2018

8/10 Good

Venkat, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but not so comfortable. Staffs and the manager were amazing.
Stayed 10 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with helpful friendly staff. Our room was on a high floor at the back of the hotel which overlooked West Lake where we saw beautiful sunsets each evening. The road at the front of the hotel is busy but then this is Hanoi and the streets are busy. Its about a 10 -15 minute taxi ride to the old quarter of Hanoi. You'd also need to get a taxi to Tay Ho for a good choice of restaurants - Grab taxi around $2. Breakfast caters for Vietnamese mainly but also has cereals, eggs, croissants, pain au chololat, pain au raison, fruit etc. We found plenty to eat every morning including Vietnamese pho.
Stayed 8 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
This hotel changed the room which I reserved. The breakfast does not have charm other than the weekend.
Stayed 4 nights in Oct 2018

8/10 Good

Francoise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel not too far from airport, convenient when you land or for onward journey but not in best area of town. Efficient check in, clean room & comfortable bed. Breakfast was ok with magnificent view of the lake.
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

First and last visit hotel

Interior renovation wasn't proper. (Not as seen in the photo) Breakfast was so bad, food are not good, there is no cutlery ready, view was not impressed, the ready packed sugar seems to keep it for a long time, the sugar is harden and stick on the internal paper surface. One word, BAD!
Stayed 1 night in Aug 2018

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hanoi back onto the bucket list

Athough the taxi driver did not present himself at the airport we eventually arrived at the hotel (better late than never) and was greeted with warm friendly smile and a room upgrade(taxi) so all good would I return yes,would I return to Hanoi in a heart beat,great place great people great food
Stayed 4 nights in Aug 2018

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

10/10 Excellent

Rosalind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect.

Very happy and helpful staff with a good grasp of English. The hotel was perfectly clean and comfortable and within walking distance of the lake and main attractions. The view from the 8 th floor restaurant was amazing. I would recommend this Hotel to all travellers.

8/10 Good

Verified traveller

Liked: Cleanliness

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When we booked our trip, the hotel staff were very helpful arranging transfers from airport and arranging trips for when we arrived. The hotel itself is on a busy road and the noise from the traffic carried into the rooms so a room at the back of the hotel is needed. The location of the hotel is good to get around Hanoi and again staff will help with taxis and maps.

8/10 Good

Nicole, Meadville, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location for walking to many sites

This hotel was great! Staff was always helpful and friendly,free breakfast was fantastic,and location is perfect for walking to many points on interest all within 2 miles. Great views from room of TayHo.
Stayed 13 nights in Feb 2018

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good quick staty

Great Great breakfast and very friendly staff ,also room was clean and very adequate placement of everything including working AC .
Stayed 2 nights in Jan 2018

10/10 Excellent

Amin, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Almost Perfect for the Price I Paid

Everything just perfect for me with the price I paid which considered worth it. Once I arrived at the hotel, there are two friendly staff at the reception counter (a lady and a gentleman) welcoming me with my name they mentioned before I speak up which is very good that they aware that I am checking in on that late hour (around 22:00). The gentleman also very friendly that volunteer to explain the good places to visit in the city. The bellboy also friendly and helpful to bring me to the room with the luggage. The bed is comfy, the air-con got heater, there are refreshments provided like instant coffee and tea bags, bathrobe also provided, and lastly which I love is the view from the restaurant during breakfast is very nice. Only the slack off are on the vehicles noises (hotel very near to busy road) and my room sink pop-up plug stuck in the hole since I checked in (water always filled inside the sink).
Stayed 1 night in Dec 2017