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Le Petit Prince Hanoi Hotel & Rooftop Bar

5.0 star property
Luxury Hanoi hotel connected to the convention centre, steps from Hoan Kiem Lake Weekend Walking Street

Photo gallery for Le Petit Prince Hanoi Hotel & Rooftop Bar

Serves lunch, dinner and happy hour
Classic Double Room, City View
Reception
Serves lunch, dinner and happy hour
Hot stone massages, deep-tissue massages, Swedish massages

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Gym

Explore the area

Map
58 Hang Gai street, Hang Gai ward, Hanoi, 100000
  • Hoan Kiem Lake
    ‪2 min walk‬
  • Hanoi Old Town Night Market
    ‪3 min walk‬
  • St. Joseph's Cathedral of Hanoi
    ‪7 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪26 min drive‬

Room options

View all photos for Classic Double Room, City View

Classic Double Room, City View | City view

Classic Double Room, City View

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double or Twin Room (Internal window)

Premium Double or Twin Room (Internal window)

Premium Double or Twin Room (Internal window)

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for Classic Double Room (Internal window)

Classic Double Room (Internal window)

Classic Double Room (Internal window)

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double or Twin Room, City View

Premium Double or Twin Room, City View

Premium Double or Twin Room, City View

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Large Single Beds OR 1 King Bed

View all photos for Deluxe Triple Room

Deluxe Triple Room

Deluxe Triple Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 25 sq m
  • Sleeps 3
  • 3 Large Single Beds

View all photos for Victor suite room with Balcony

Victor suite room with Balcony

Victor suite room with Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
  • 45 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Honeymoon Suite, 1 King Bed, Lake View

Honeymoon Suite, 1 King Bed, Lake View

Honeymoon Suite, 1 King Bed, Lake View

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Plasma TV
Hypo-allergenic bedding
  • 39 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Connecting Rooms, City View

1 bedroom, premium bedding, minibar, blackout curtains

Family Room, Connecting Rooms, City View

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Plasma TV
Hypo-allergenic bedding
  • 50 sq m
  • City view
  • Sleeps 5
  • 1 King Bed and 3 Large Single Beds

View all photos for King Double or Twin room with city view

1 bedroom, premium bedding, minibar, blackout curtains

King Double or Twin room with city view

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Plasma TV
Hypo-allergenic bedding
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

About the area

Hanoi

Le Petit Prince Hanoi Hotel & Rooftop Bar puts you in the heart of Hanoi, connected to the convention centre and within steps of Hanoi Old Town Night Market and Hoan Kiem Lake Weekend Walking Street. Highlights at this luxury hotel include a full-service spa, a restaurant and free buffet breakfast. .A day of pampering at Victor Luxe Spa can include deep-tissue massages and hot stone massages along with facials and mani/pedis. Victor Rooftop Bar serves Vietnamese cuisine and is open for lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Additionally, you'll find free Wi-Fi in public areas, a gym and a free manager's reception. Each morning free breakfast is served. There's also the convenience of an airport shuttle. .Places within a short walk of this 5-property class Old Quarter hotel include Hoan Kiem Lake and Thang Long Water Puppet Theatre.

What's nearby

  • Hoan Kiem Lake - 2 min walk - 0.2 km
  • Hanoi Old Town Night Market - 3 min walk - 0.3 km
  • Thang Long Water Puppet Theatre - 3 min walk - 0.3 km
  • St. Joseph's Cathedral of Hanoi - 7 min walk - 0.6 km
  • Hanoi Opera House - 15 min walk - 1.3 km

Getting around

  • Hanoi Long Bien Station - 15 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 42 min drive

Restaurants

  • ‪King roti - ‬1 min walk
  • ‪Domino's Pizza - ‬1 min walk
  • ‪phở gà 26 Hà Trung - ‬2 min walk
  • ‪Hoàng Thực - Hoa Quả Dầm - ‬1 min walk
  • ‪The Little Hanoi - ‬1 min walk

About this property

Le Petit Prince Hanoi Hotel & Rooftop Bar

Luxury Hanoi hotel connected to the convention centre, steps from Hoan Kiem Lake Weekend Walking Street
Le Petit Prince Hanoi Hotel & Rooftop Bar offers its guests a full-service spa and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free manager's reception. Public spaces have free WiFi and wired Internet.

Spa services, gift shops/newsstands, and tour/ticket assistance are also featured at the luxury Le Petit Prince Hanoi Hotel & Rooftop Bar. An airport shuttle (available 24 hours), a theme park shuttle and a train station drop-off service are available for a fee.

This Beaux Arts Hanoi hotel is smoke free.

  • 1 building
  • 99 guestrooms or units
  • 10 levels
  • Built in 2023
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Childcare (free)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Locker space
  • Bar or lounge
  • Dining venue
Le Petit Prince Hanoi Hotel & Rooftop Bar offers 99 air-conditioned accommodations with fireplaces and minibars. Beds feature premium bedding. A pillow menu is available. 32-inch plasma televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include printers, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, hypo-allergenic bedding and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Victor Luxe Spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is open daily.

Languages

English, Vietnamese

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle at scheduled times, on request
  • Bus station shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free manager's reception (select days)
  • Snack bar/deli
  • Tea service

Restaurants on site

  • Victor restaurant & bar
  • Victor Rooftop Bar

Things to do

  • Bicycle tours
  • Books
  • Concerts/live shows
  • Full-service spa
  • Gym
  • Music library
  • TV in common areas

Family friendly

  • Free babysitting
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • On a lake

Full-service spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bathtub
  • Area rugs in public areas
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lift
  • Magnifying mirror
  • Wheelchair accessibility
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 10 floors
  • 100% renewable energy
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Beaux Arts architecture
  • Built in 2023
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch plasma TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Electrical adapters
  • Fireplace
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Printer
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in time starts at 2:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport, train station and bus station (surcharges may apply); to arrange pick-up, contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities or services will be unavailable from November 21 2024 to December 31 2025 (dates subject to change):
  • Fitness facilities
The following facilities are closed seasonally each year. They will be closed from 1 September to 31 December:
  • Fitness facilities
The property will be renovating from 21 November 2024 to 31 May 2025 (completion date subject to change). The following areas are affected:
  • Fitness facilities
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Le Petit Prince Hanoi Hotel & Rooftop Bar

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 799000.0 per day.
  • Cots (infant beds) are available for VND 799000.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: VND 1777777
  • Valentine's Day (14 February) Gala Dinner per adult: VND 1777777
  • Valentine's Day (14 February) Gala Dinner per child: VND 999999 (up to 9 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 4500000 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: VND 4500000 (one-way), (up to 18 years old)
  • Crib (infant bed) fee: VND 799000.0 per day
  • Rollaway bed fee: VND 799000.0 per day
  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses geothermal energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, window guards and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses geothermal energy, plus eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, window guards and outdoor lighting in all accommodation.

Property Registration Number 58585858

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Victor Metropolis Hotel Rooftop Bar
Le Petit Prince Hanoi Hotel & Rooftop Bar Hotel
Le Petit Prince Hanoi Hotel & Rooftop Bar Hanoi
Le Petit Prince Hanoi Hotel & Rooftop Bar Hotel Hanoi

Frequently asked questions

What is the cancellation policy at Le Petit Prince Hanoi Hotel & Rooftop Bar?

Le Petit Prince Hanoi Hotel & Rooftop Bar offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a spa on site at Le Petit Prince Hanoi Hotel & Rooftop Bar?

Yep, Victor Luxe Spa is available for guests. You'll enjoy heaps of services like facials and sports massages.

What makes Le Petit Prince Hanoi Hotel & Rooftop Bar a romantic place to stay?

Couples dining and a champagne service, as well as premium bedding and fireplaces in the guestrooms, help set the scene for a romantic weekend at Le Petit Prince Hanoi Hotel & Rooftop Bar.

Is Le Petit Prince Hanoi Hotel & Rooftop Bar family-friendly?

You bet! With amenities such as free babysitting, children's meals and laundry facilities, it's no surprise that Le Petit Prince Hanoi Hotel & Rooftop Bar is a hit with families.

Does Le Petit Prince Hanoi Hotel & Rooftop Bar serve breakfast?

Yep, free buffet brekkie is available daily between 6:00 AM and 9:30 AM.

Is there a free airport shuttle available at Le Petit Prince Hanoi Hotel & Rooftop Bar?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Le Petit Prince Hanoi Hotel & Rooftop Bar?

Yep, they've got a lounge bar and an onsite restaurant that serves Vietnamese cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Le Petit Prince Hanoi Hotel & Rooftop Bar?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Le Petit Prince Hanoi Hotel & Rooftop Bar?

No, pets and service animals are not allowed.

Le Petit Prince Hanoi Hotel & Rooftop Bar Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 616 out of 763 reviews
Rating 8 - Good. 33 out of 763 reviews
Rating 6 - Okay. 42 out of 763 reviews
Rating 4 - Poor. 26 out of 763 reviews
Rating 2 - Terrible. 46 out of 763 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Leigh

Stayed 1 night in Apr 2025

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

ameera

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have nice, clean room. We booked ha Long bay 1 day tour was good promotion. We will comeback.
Stayed 1 night in Feb 2025

10/10 Excellent

sohl

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs was nice, friendly and everything in this hotel was perfect. We will comeback again.
Stayed 1 night in Feb 2025

10/10 Excellent

aschwand

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with lovely service, excellent tour, good view of rooftop bar. Hotel have great location.
Stayed 1 night in Feb 2025

2/10 Terrible

M

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Sheryl, Powder Springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worked well for me.
Stayed 2 nights in Mar 2025

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value hotel for the price

Ideal location in the middle of the Old Quarter,small rooms and an adequate breakfast and for the price very reasonable.Staff particulary front of house are terrific. Difficult to be critical as for what you get it is good value but if we came again we would upgrade to a larger Hotel. You could spend your entire holiday sitting outside watching the traffic it is amazing!!
Stayed 7 nights in Feb 2025

10/10 Excellent

wierz

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our classic double room with internal window was small but new – modern. professional staffs, good spa service and tour service.
Stayed 1 night in Feb 2025

10/10 Excellent

Connor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Alex

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with nice rooftop & restaurant with delicious food and clean – nice room, excellent tours service.
Stayed 1 night in Feb 2025

10/10 Excellent

Archer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel with new – modern room, nice – friendly staffs, wonderful rooftop bar. Book It.
Stayed 1 night in Feb 2025

10/10 Excellent

Elise

Travelled with family, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant staffs, great location, good promotion tours and nice rooftop bar. We like this hotel.
Stayed 1 night in Jan 2025

10/10 Excellent

Paige

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like Victor Metropolis hotel so much. They have nice rooftop bar & restaurant with wonderful city view and lake view. Their staff was charming and helpful. We have large, clean room. Good place.
Stayed 1 night in Jan 2025

10/10 Excellent

Sherry

Travelled with family, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hanoi victor Metropolis hotel & rooftop bar is one of Top hotel in Hanoi city with wonderful service, lovely decoration - modern room, perfect location, nice rooftop bar & restaurant. BOOK IT.
Stayed 1 night in Jan 2025

10/10 Excellent

Phillip

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Lovely hotel with cute - polite staffs, nice - clean room, very good location and wonderful rooftop bar. We’re highly recommending.
Stayed 1 night in Jan 2025

6/10 Okay

Kenneth

Travelled with group
It was just OK don’t think it’s a four-star hotel
Stayed 3 nights in Mar 2025

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location location

We stayed with a group of friends and the hotel has an excellent location it’s close to everything. The staff is very kind and helpful. The hotel has a great location close to many restaurants and shops. We will stay there again.
Stayed 1 night in Feb 2025

8/10 Good

David Banda

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2025

2/10 Terrible

Michael

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities

Book another hotel

The reception wasn’t very organized. They couldn’t find our reservation with our names. The rooms are on the smaller side and they do not have a window facing the outside, only opened to a thin space that’s inside the building and we can see into the room next door. The insulation was not good, we could hear music from outside and people in the hallway. The water in the shower could not get warm, and the facet on the sink was either really dirty or permanently stained. We asked for a second pillow each and received pillows without linen. There were dirty tissues in the tissue box. Would not recommend this hotel.
Stayed 1 night in Feb 2025

4/10 Poor

Eric

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

2/10 Terrible

Granger

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This was the worst five star hotel I've ever been to. It felt more like a 2 star hotel. The lobby was really small and there's no gym. There were so many issues with the hotel: The hallway/room smelled moldy and looked old. There were stains on the bed and on the door. When we turned on the AC, a strong smell came out of it. The toilet didn't flush. We called the staff repeatedly and asked if they could fix it. They never showed up until we came downstairs to meet them. We found that the staff was folding napkins the whole time. He tried to fix the toilet by adding water from the bidet. The toilet then worked but the bidet started leaking like crazy. We asked if we could get a refund and was told that's not possible and they would try to repair the bidet for us. We then asked if they could put us in a different room. They said if we didn't like the new room they sent us, we would have to stick with the one on the 9th floor.. Meanwhile, as we were waiting for a new room, a guest came downstairs and said their room on the 8th floor had a clogged sink. The staff gave us another room that was better but then more issues occurred. We woke up to a fire alarm blasting at 7 am and everyone had to get out of their rooms and go downstairs. The staff couldn't figure out how to turn it off and we were stuck down there for some time. The electricity was out and continued to be out for the next three hours. We had to pack and check out in the dark. Imagine carrying a lot of luggage down..
Stayed 3 nights in Feb 2025

2/10 Terrible

Joan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Too bad. Don't stay there.

4/10 Poor

james

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Not a 5star property, 3 star at best.
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Travelled with family

It's fine.

The location is great. the rooms were small and the bathrooms even smaller. the beds were hard and the pillow (singular) that they give you is terrible. the staff was decently friendly. But really, you stay here for the location.
Stayed 1 night in Dec 2024