See all properties
Save

The West Hotel & Spa

Property class: 4

Photo gallery for The West Hotel & Spa

A luxurious lobby with a chandelier, a reception desk, and a sign reading "THE WEST".
A hotel room with a balcony, a bed, a desk with a laptop, and a vase of flowers.
A street view with a building featuring a large tree, storefronts, and a clear sky.
A buffet with various food items and a toaster.
A modern hotel lobby with a long reception desk, plush seating, and traditional artwork on the walls.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Free Wi-Fi
  • Laundry room
The current price is AU$92
includes taxes & fees
25 Nov - 26 Nov

Explore the area

View map
23 Hang Dao, Hoan Kiem, Hanoi, 100000
  • Place, Hanoi Old Town Night Market
    ‪1 min walk‬
  • Place, Hoan Kiem Lake
    ‪2 min walk‬
  • Place, Thang Long Water Puppet Theatre
    ‪3 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪44 min drive‬

Room options

View all photos for Deluxe Room, 1 Queen Bed

A hotel room with a large bed, a desk with a lamp, a chair, and a mirror.

Deluxe Room, 1 Queen Bed

9.0 out of 10
Wonderful
(9 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Bedroom, City View

A hotel room with a large bed, bedside table with a lamp, a small table with a vase, a chair, a desk with a computer, and a TV mounted on the wall.

Deluxe Room, 1 Bedroom, City View

8.2 out of 10
Very good
(10 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room

A hotel room with two beds, a desk, a TV, and a bathroom with a shower.

Deluxe Twin Room

8.6 out of 10
Excellent
(4 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Junior Room, 1 King Bed, City View

A hotel room with a large bed, a desk with a chair, a TV mounted on the wall, a nightstand with a lamp, and a view of the outdoors through a window.

Junior Room, 1 King Bed, City View

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

A hotel room with two beds, a desk, a chair, a lamp, a laptop, and a mirror.

Family Room

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Quadruple Room

A hotel room with two beds, a TV, a wooden floor, and a large mirror.

Deluxe Quadruple Room

9.4 out of 10
Exceptional
(3 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

You may also like

Ad
Exterior

Sofitel Legend Metropole Hanoi

French Quarter
  • Pool
  • Spa pool
  • Spa
  • Free Wi-Fi
9.8 out of 10, Exceptional, 1,002 reviews
The price is AU$590
includes taxes & fees
3 Dec - 4 Dec
Sofitel Legend Metropole Hanoi

About the area

Hanoi

The West Hotel & Spa places you in the centre of Hanoi, steps from Hanoi Old Town Night Market and within a short 5-minute stroll of Hoan Kiem Lake. Highlights at this hotel include a full-service spa, a restaurant and free buffet breakfast. .A day of pampering can include hot stone massages, Thai massages and body wraps. Plus you'll find free Wi-Fi in public areas, a free manager's reception and laundry facilities. Each morning free breakfast is served. There's also the convenience of airport pick-up service. .Attractions within a 10-minute walk of this 4-property class Old Quarter hotel include Dong Xuan Market and St. Joseph's Cathedral of Hanoi.

What's nearby

  • Hanoi Old Town Night Market - 1 min walk - 0.1 km
  • Hoan Kiem Lake - 2 min walk - 0.2 km
  • Thang Long Water Puppet Theatre - 3 min walk - 0.3 km
  • Dong Xuan Market - 7 min walk - 0.6 km
  • St. Joseph's Cathedral of Hanoi - 8 min walk - 0.7 km

Getting around

  • Cát Linh Station - 4 min drive
  • Hanoi Long Bien Station - 6 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 40 min drive

Restaurants

  • ‪MẸT Vietnamese Restaurant & Vegetarian Met 2 - ‬1 min walk
  • ‪MẸT Vietnamese restaurant & Vegetarian Food 3 - ‬1 min walk
  • ‪C.O.C Legacy Specialty Coffee - ‬3 min walk
  • ‪sotong pizza - ‬1 min walk
  • ‪Phở Vỉa Hè Hàng Bạc - ‬1 min walk

About this property

The West Hotel & Spa

The West Hotel & Spa offers its guests a full-service spa. There's a restaurant on site. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi.

The business-friendly The West Hotel & Spa also features tour/ticket assistance, concierge services, and laundry facilities. A shuttle from the airport to the hotel (available 24 hours) is available for a fee.

This 4-star Hanoi hotel is smoke free.

  • 1 building
  • 25 guestrooms or units
  • 9 levels
  • Built in 2022
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site
  • Dining venue
The West Hotel & Spa offers 25 air-conditioned accommodations, which are accessible via exterior corridors, and features fireplaces and minibars. 32-inch Smart televisions come with digital channels. Bathrooms include a shower, slippers, designer toiletries and complimentary toiletries.

This Hanoi hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, sports massages, Thai massages and body wraps. The spa is open daily.

Similar properties

A hotel room with a bed, a dining table with a vase of flowers, and a view of the outside garden.
The Hanoi Signature Hotel
Old Quarter
  • Breakfast included
  • Spa
  • Free Wi-Fi
  • Restaurant
4.7 out of 5, Exceptional, 4,645 reviews
The price is AU$108
includes taxes & fees
6 Dec - 7 Dec
The Hanoi Signature Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A restaurant
  • Free daily manager's reception

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Full-service spa

  • Body wraps
  • Hot stone massages
  • Spa open daily
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Hardwood flooring in public areas
  • Lift (120 centimetre wide door)

More

  • 1 building
  • 9 floors
  • Built in 2022
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Fan
  • Fireplace
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 420000 per vehicle (maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. No on-site parking is available. This property accepts Visa, Mastercard and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children may not be eligible for complimentary breakfast.

Property is also known as

The West Hotel & Spa Hotel
The West Hotel & Spa Hanoi
The West Hotel & Spa Hotel Hanoi

Frequently asked questions

What is the cancellation policy at The West Hotel & Spa?

The West Hotel & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The West Hotel & Spa?

As of 11 Nov 2026, prices found for a 1-night stay for 2 adults at The West Hotel & Spa on 25 Nov 2026 start from AU$92, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at The West Hotel & Spa?

Yep, there is an onsite spa at The West Hotel & Spa. You'll enjoy heaps of services like body wraps and body treatments, as well as hot stone massages.

Does The West Hotel & Spa serve breakfast?

Yeah, free buffet brekkie is offered daily between 6:30 AM and 9:30 AM.

Is there a free airport shuttle available at The West Hotel & Spa?

No, but there's a shuttle from the airport to the hotel that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at The West Hotel & Spa?

Yep, you can grab a meal at The West Hotel & Spa's onsite restaurant.

What time are check-in & check-out at The West Hotel & Spa?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at The West Hotel & Spa?

No, pets are not allowed.

The West Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 165 out of 258 reviews
Rating 8 - Good. 67 out of 258 reviews
Rating 6 - Okay. 12 out of 258 reviews
Rating 4 - Poor. 9 out of 258 reviews
Rating 2 - Terrible. 5 out of 258 reviews

9.0/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely little hotel, clean rooms, excellent location, wonderful staff.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, and the staff was very friendly and helpful. We would definitely stay here again for our next trip to Hanoi
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean rooms and great staff.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are big and good for one night stay.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay here. Lovely staff, clean and comfortable rooms, fantastic location, and the included breakfast is great. All around a great place to stay!
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and tidy, and the staff were amazingly helpful and welcoming. Breakfast was decent, and all the amenities were good. Unfortunately, the room had no window, which made it feel quite enclosed, so I can only give it 3 out of 5 stars overall.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location was great. the staff were very helpful, friendly and accommodating. thanks to leo, emma and justin for making our stay comfortable.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice location and staff are very helpful.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

The service was exceptional
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location is beautiful. It’s close to the Hoang Kiem Lake and it’s very convenient for shopping and food. The guy staff named Vương is excellent in customer service. He is very knowledgeable about the area and provided great food advice. We will definitely come back to this hotel in the future.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Clean good size room. Very welcoming staff. Excellent location in Hanoi Old Quarter with easy access to shops and restaurants.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Our stay was very short midnight to 8 am - front of house staff are truly amazing and extremely helpful. Good breakfast
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to everything, night markets.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
It's a superb location and lovely staff. We would stay again!
Stayed 4 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
The staff are nice and friendly room is clean.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Breakfast , comfy Bed , Friendly staff
Stayed 7 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic Hotel, tge staff went up and beyond to helo you. The hotel was right in the old quarter and close to everything you'd Ive already made plans to return next year
Stayed 8 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, great location, clean room
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great location, great staff. Good breakfast.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Easy check-in and check-out. Friendly and helpful service. Right in the heart of old town. Very happy with our stay.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are absolutely wonderful - kind, friendly, and helpful, with excellent English (sadly my Vietnamese skills are non-existent). The room was clean, and quiet in spite of being in an insanely busy
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay , helpful
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Liked: Staff & service

The location=excellent and the staff= exceptional

Great options for the breakfast
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff make this property. It is our 2nd visit in 6 months. They are friendly and really go out of their way to help in any way they can
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the hotel in old quarter. So we enjoys walking around to explore the good foods, and city. I recommend this hotel.
Stayed 1 night in Dec 2025