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4.0 out of 5

"Hotel was nice and close to the city centre.Hotel staff was very friendly even with little English they were so helpful. Everything was clean in the h ... " More

By a verified traveller on Sun 02 Jul 2017

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Hotel Description

Sunway Hotel Hanoi places you in the center of Hanoi, within just a 15-minute stroll of Hanoi Opera House and Hom Market. Highlights at this hotel include in-room free WiFi, free internet, and LCD TVs.

The restaurant, Restaurant, is open for breakfast, brunch, lunch, and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym and sauna. 3660 square feet (340 square meters) of event facilities include meeting rooms and a conference center, and other business amenities include a business center and limo/town car service. Added amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Each morning buffet breakfast is served between 6 AM and 10 AM. There's also free self parking, along with the convenience of an airport shuttle.

Attractions within a 30-minute walk of this 4-star Hai Ba Trung hotel include Hoan Kiem Lake and Thang Long Water Puppet Theatre.

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$73* Per night/room 28 Apr. - 29 Apr.

Superior Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Twin City View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe King City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sunway Hotel Hanoi ratings based on 1 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sunway Hotel Hanoi

Everyone (1)
4 out of 5

Friendly staff

Hotel was nice and close to the city centre.Hotel staff was very friendly even with little English they were so helpful. Everything was clean in the hotel room but unfortunately there is some kind of old smell which is getting used to it :)

Posted by , from Australia on 2 Jul. 2017

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Comment from Hotel Management

8 Jul. 2017 by Personal Assistant to Genenal Manager

Dear Natali, We would like to extend our gratitude for giving your time to share your experience in Sunway Hotel Hanoi. All your kind comments are certainly flattering and we are extremely happy that you appreciate our services. On the other hand, we truly regret to learn that our hotel room did not meet your expectation. Let me express my sincerest apologize for any inconvenience caused. Please rest assured that your comments have been communicated to our Housekeeping team so that they in turn can address these matters via our Hotel Quality Continuous Improvement Program. Thank you for sharing your feedback. We all hope to warmly welcome you back to the hotel for a more satisfactory stay. Kind regards, The Sunway Hotel Management Team

Property Features

Sunway Hotel Hanoi offers its guests a sauna and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center, meeting rooms, and limo/town car service. Event space at this hotel measures 3660 square feet (340 square meters) and includes a conference center. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sunway Hotel Hanoi. An airport shuttle (available 24 hours), a shopping center shuttle, and a train station drop-off service are available for a fee. Limited free parking is available on a first-come, first-served basis. A complete renovation of Sunway Hotel Hanoi was completed in November 2017. This 4-star Hanoi hotel is smoke free.

  • 1 building
  • 143 guestrooms or units
  • 10 levels
  • Meeting rooms
  • 3660 sq ft of conference space
  • 340 sq m of conference space
  • Built in 1998
  • Deli
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Hanoi Railway Station (2.4 km / 1.5 mi)
  • Property shuttles: Airport shuttle, train station pick-up, and shopping center shuttle
  • Parking: Free self parking

Room Amenities

Sunway Hotel Hanoi offers 143 accommodations with minibars and safes. LCD televisions come with premium satellite channels. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

Restaurant - This restaurant serves breakfast, brunch, lunch, and dinner. Reservations are required.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a sauna and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 11:30 PM

Special check-in instructions:

This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Sunway Hotel Hanoi offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 450000.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Sunway Hotel Hanoi

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

  • No cots (infant beds) available
  • Service animals not allowed
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Security system
  • Property is not cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 16 for adults and USD 8 for children
  • Airport shuttle fee: USD 87 per vehicle (roundtrip)
  • Rollaway bed fee: USD 450000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hanoi Hotel Sunway
  • Hanoi Sunway
  • Hanoi Sunway Hotel
  • Hotel Hanoi Sunway
  • Hotel Sunway Hanoi
  • Sunway Hanoi
  • Sunway Hanoi Hotel
  • Sunway Hotel Hanoi
  • Sunway Hotel Hanoi Hotel
  • Sunway Hotel Hanoi Hanoi
  • Sunway Hotel Hanoi Hotel Hanoi

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.