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Splendid Secret Hotel

Photo gallery for Splendid Secret Hotel

A rooftop lounge with a view of the city, featuring a wooden floor, seating area with a sofa and chairs, and string lights.
A spacious, well-lit hallway with marble flooring and walls, leading to a seating area with a large window.
A modern hotel room with a large bed, a bedside table, a mirror, and a wardrobe.
A modern interior with a bar area, seating, and a kitchen in the background.
A spacious living room with a large window, a sofa, a chair, a coffee table, and a decorative vase.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
The current price is AU$127
includes taxes & fees
26 Aug - 27 Aug

Explore the area

View map
36/30 Lo Su Ly Thai To Hoan Kiem Ha Noi, Hanoi, 000084
  • Place, Hoan Kiem Lake
    ‪3 min walk‬
  • Place, Thang Long Water Puppet Theatre
    ‪5 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪7 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪43 min drive‬

Room options

View all photos for Deluxe Double or Twin Internal Window

A hotel room with a large bed, a desk with a chair, a vanity with a mirror, and a TV.

Deluxe Double or Twin Internal Window

9.6 out of 10
Exceptional
(4 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds OR 1 Queen Bed
  • Free Wi-Fi

View all photos for Premium Double or Twin with Window

A hotel room with a large bed, a desk, a chair, a vanity with a mirror, and a robe hanging on the wall.

Premium Double or Twin with Window

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds OR 1 Queen Bed
  • Free Wi-Fi

View all photos for Executive with Balcony

A modern hotel room with a large bed, a desk with a chair, a TV, and a wardrobe.

Executive with Balcony

  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Large Single Beds
  • Free Wi-Fi

View all photos for Suite Balcony with City View

A modern hotel room with a large bed, a desk with a chair, a balcony with a view of pink flowers, and a large window.

Suite Balcony with City View

  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Triple Room

A hotel room with a wooden floor, a desk with a chair, a TV, a robe hanging, and two beds.

Family Triple Room

  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 3 Single Beds OR 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Family Connecting Room

A modern hotel room with a large bed, a bedside table, a mirror, and a wardrobe.

Family Connecting Room

  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds and 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Double or Twin with Window

Deluxe Double or Twin with Window

Deluxe Double or Twin with Window

  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds OR 1 Queen Bed
  • Free Wi-Fi

View all photos for Family Suite with Balcony & City View

Family Suite with Balcony & City View

Family Suite with Balcony & City View

  • City view
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds and 1 Queen Bed
  • Free Wi-Fi

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About the area

Hanoi

Splendid Secret Hotel puts you in the heart of Hanoi, connected to the convention centre and within just a 10-minute stroll of popular attractions like Hoan Kiem Lake and Hanoi Old Town Night Market. Highlights at this luxury hotel include 2 bars/lounges, a full-service spa and a restaurant. .A pampering day can include hot stone massages, Thai massages and detox wraps along with access to the sauna and steam room. Enjoy the outdoor swimming pool, gym, pool loungers and lifeguards on site. 520 square feet (48 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and coworking space. Other amenities include free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. Each morning free buffet breakfast is offered between 6:30 AM and 10:00 AM. There's also the convenience of an airport shuttle. .Attractions within a 15-minute walk of this 4.5-property class Old Quarter hotel include Hanoi Opera House and St. Joseph's Cathedral of Hanoi.

What's nearby

  • Hoan Kiem Lake - 3 min walk - 0.3 km
  • Thang Long Water Puppet Theatre - 5 min walk - 0.5 km
  • Ngoc Son Temple - 5 min walk - 0.5 km
  • Hanoi Old Town Night Market - 7 min walk - 0.6 km
  • Hanoi Opera House - 10 min walk - 0.9 km

Getting around

  • Hanoi Long Bien Station - 9 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 39 min drive

Restaurants

  • ‪giao mùa - ‬1 min walk
  • ‪Bánh Mỳ Bà Dần - ‬1 min walk
  • ‪C-Brewmaster - ‬1 min walk
  • ‪Nem Tai Bà Hồng - ‬2 min walk
  • ‪Coffee Zone - ‬2 min walk

About this property

Splendid Secret Hotel

Splendid Secret Hotel offers its guests a full-service spa, an outdoor pool, and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi and wired Internet are free in public spaces.

A 24-hour business centre, meeting rooms, and coworking spaces are available. Event space at this hotel measures 520 square feet (48 square metres) and includes a conference centre. A library, multilingual staff, and tour/ticket assistance are also featured at the luxury Splendid Secret Hotel. An airport shuttle (available 24 hours) is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Hanoi hotel.

  • 48 guestrooms or units
  • 2 bars or lounges
  • Conference rooms
  • 520 sq ft of conference space
  • 48 sq. m of conference space
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Locker space
  • Dining venue
  • Swim-up bar
Splendid Secret Hotel offers 48 accommodations with minibars and laptop-compatible safes. This accommodation offers separate dining areas. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include baths or showers with a rainfall showerhead and a hydromassage showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, an iron/ironing board and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include hot stone massages, sports massages, Thai massages and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Things to do

  • Cooking classes
  • Full-service spa
  • Gym
  • Library
  • Outdoor pool
  • TV in common areas

Family friendly

  • Baby bath
  • Children's books
  • Children's dinnerware
  • Children's toys
  • Fenced pool
  • High chair
  • In-room cot
  • Lifeguards on site
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (520 square foot of space)
  • Coworking space
  • Meeting room

Outdoors

  • In a national park
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 steps to reach entrance
  • Accessible airport shuttle
  • Handrails in hallways (61 centimetre high)
  • Handrails in stairways (61 centimetre high)
  • Lift (81 centimetre wide door)
  • Visual doorbell notification
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (58 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways (86 centimetre wide)

More

  • Communal living room
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Heated bathroom floor
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Champagne service
  • Cookware, dishware, and utensils
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Mini-fridge
  • Minibar
  • Restaurant dining guides
  • Separate dining area
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Laundry detergent
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 800000 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 400000 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: VND 400000 (one-way)
  • Rollaway bed fee: VND 800000 per night
  • Spa fee: VND 500000 per person per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, cash and mobile payments. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Frequently asked questions

Is there a spa on site at Splendid Secret Hotel?

Yep, there is an onsite spa at Splendid Secret Hotel. It has a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

How much does it cost to stay at Splendid Secret Hotel?

As of 15 Aug 2026, prices found for a 1-night stay for 2 adults at Splendid Secret Hotel on 26 Aug 2026 start from AU$127, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Splendid Secret Hotel have a pool?

Splendid Secret Hotel has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Splendid Secret Hotel?

Splendid Secret Hotel features a full-service spa, an outdoor pool and 2 bars. All guestrooms come with hydromassage showerheads, pillowtop beds and premium bedding.

What makes Splendid Secret Hotel a romantic place to stay?

Couples spa treatments and couples dining, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Splendid Secret Hotel.

Is Splendid Secret Hotel family-friendly?

You bet! With amenities such as a deli and an outdoor pool, as well as highchairs and baby baths in the guestrooms, it's no surprise that Splendid Secret Hotel is a hit with families.

Does Splendid Secret Hotel serve breakfast?

Yep, free buffet brekkie is on offer daily between 6:30 AM and 10:00 AM.

Is there a free airport shuttle available at Splendid Secret Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Splendid Secret Hotel?

Yep, you can grab a meal at Splendid Secret Hotel's onsite restaurant.

What time are check-in & check-out at Splendid Secret Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Splendid Secret Hotel?

No, pets are not allowed.

Splendid Secret Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 43 out of 53 reviews
Rating 8 - Good. 6 out of 53 reviews
Rating 6 - Okay. 1 out of 53 reviews
Rating 4 - Poor. 0 out of 53 reviews
Rating 2 - Terrible. 3 out of 53 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay, professional staff, convenient laundry service.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, breakfast was wonderful and the staff were fantastic
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

SIMON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super helpful, especially May at the front desk.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

SIMON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful and pleasant
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Tú

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Janne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! The room was clean and comfortable, the staff were friendly and helpful, and the breakfast was delicious. Highly recommend this hotel for anyone visiting the area.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Mackenzie

Liked: Cleanliness, amenities, property conditions & facilities
Everything about the hotel was top notch. Location in the old quarter, spacious rooms very clean and comfortable. Staff was amazing, Cindy and Happy from reception really helped to make our vacation great
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Nguyen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, helpful staff,good buffet breakfast
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

katharine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing. Ms Cindy and Mr Ding were especially helpful. Ms Cindy arranged a last minute tour for us even after she had gone hone for the day! Our rooms were lovely and very comfortable. Breakfast buffet was outstanding. One of the best! Hotel is older but in good shape. Location was also great. We would definitely stay again and highly recommend it.
Room
View fm room
Buffet
Buffet
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Tú

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very enjoyable stay at the hotel. The hotel is beautiful, modern, and very well maintained. The room was comfortable, the bed was soft and cozy, which made my stay very relaxing. The breakfast was delicious with a good variety of choices every day. The swimming pool was clean and beautiful, perfect for relaxing after a long day. The sky bar with its amazing city view and a nice drink was definitely one of the best experiences during my stay. The hotel also helped me book tour packages to Ninh Binh, Ha Long, Ha Giang, and other destinations at very good prices. I truly enjoyed those tours and appreciated the excellent support from the hotel team. Overall, it was a wonderful experience, and I would highly recommend this hotel to anyone visiting Hanoi.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay, spotless room, delicious breakfast and helpful staff. Can't ask for more
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Marius

Liked: Cleanliness, amenities, property conditions & facilities
Very good Hospitality and staff. Excellent service. Clean and new room and lobby. Bed vas a bit firm, but not too bad in Vietnam standard. Would like a softer bed. Breakfast was better than most, but not quite for my taste. We did not try the pho.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Janne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a really nice stay here! The room was cozy and clean, and the staff were super friendly and helpful. Everything felt welcoming and comfortable. I’d definitely come back again!
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Reza

Liked: Cleanliness, staff & service, amenities
The staff are more than you expected
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was first class very clean so good organised lovely food. The staff was so helpful and friendly.Excellent location walking distance around the city.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Joanathan

Liked: Cleanliness, amenities, property conditions & facilities
This hotel offered 5 star service from the beginning til end. Super convenient location which was great and the breakfast served was delicious. The rooms were just decent, nothing special but the food, service, and location makes up for it. The staff was contstantly smiling and extremely helpful. Would definitely come back here.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Monika

Liked: Cleanliness, amenities, property conditions & facilities
Yes room was really clean
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Jonathan Weird

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at Splendid Secret Hotel. The location is perfect — right in the Old Quarter, very close to everything but still quiet at night. The room was clean, comfortable, and nicely decorated. The staff were incredibly friendly and helpful, especially Ding Dong is always smiling and ready to assist with anything I needed. Breakfast was fresh and delicious, with both local and Western options. Overall, it was a great experience and excellent value for money. I would definitely recommend Splendid Secret Hotel to anyone visiting Hanoi!
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Duy Phong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel I have ever stayed in. The hotel staff was friendly and helpful. They helped me arrange trips around Hanoi such as Ha Long Bay and Ninh Binh at reasonable prices. The hotel location is very convenient, right in the city center. I can't wait to come back here!
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Jonathan Weird

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had such an amazing stay at the Splendid Secret Hotel! Everything was top-notch. • Room Service & Cleanliness: The room was spotless, super comfortable, and felt like a true retreat. • Breakfast: The buffet was excellent—huge variety, delicious food, and a great start to the day. • Staff & Tour Planning: The staff team was wonderful, especially Ding Dong! Ding Dong was incredibly helpful, professional, and went above and beyond to assist me. • Ha Long Bay Tour: I booked the Ha Long tour through the hotel, and thanks to Ding Dong's seamless organization, the whole trip was smooth and unforgettable. Highly recommend Splendid Secret! It truly offers a five-star experience with exceptional staff like Ding Dong.
Stayed 1 night in Oct 2025
Verified review

2/10 Terrible

Koen

Upon arrival at the hotel, the staff informed me that the hotel was fully booked. Despite having a reservation confirmation I had to move to another hotel, already after midnight.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful experience at Splendid Secret Hotel. The staff were exceptionally friendly and professional, always ready to assist with a warm smile. The location is perfect — right in the heart of the city, yet peaceful and quiet at night. The rooms were clean, stylish, and very comfortable. I especially appreciated the attention to detail in the room setup and amenities. Breakfast was delicious with a good variety of local and Western options. What really made the difference was the personalized service. The team went above and beyond to make me feel welcome. I would highly recommend this hotel to anyone visiting Hanoi and will definitely come back again!
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Trond

Liked: Cleanliness, staff & service, amenities
Shortly after booking I got a WhatsApp message from mister Ding who works at Splendid if there was anything else that they could help me with. I think this was a nice touch, and it also made it easier for me to contact the hotel if I needed something. Arriving late we were greeted by the staff. Shown to our room and ready for bed. There was a little issue with the room, but the staff handled it very well and we moved to another room the next day. I appreciate how professional and well they took care of us. The room was amazing. Booked the suite and it was very very comfortable. Breakfast is served on the 11th floor with a morning view of Hanoi. Breakfast is pretty good. You get a variety of western and Vietnamese food. A good start on the day. Here is also the pool. Didn’t have time to use it, but looks like an OK place to hang out if you want that … On the top floor there is a rooftop bar. Good drinks and good views in the evening. A nice place to wind down after a busy Hanoi day.. We wanted to have a day trip to Ha Long Bay and the hotel staff arranged it in minutes. We were very pleased with the tour. So their recommendation was spot on 🙂 This was a very nice stay, the staff, the hotel, all made our stay in Hanoi a well worth time. I will happily be back to Splendid Premium Hotel. Looking forward to my next stay Hẹn gặp lại lần sau
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thankyou to all the staff we met and had great service by. Special mention to Radish who was happy to help and have a conversation with
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

LEE RA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
조식 서비스가 너무나 훌륭했어요. 알라카르테도 직원이 직접 가져다 주는데 무료로 다 포함되어 있는데다 퀄리티가 엄청 좋습니다. 직원들 친절하고 위치도.꽤나 좋아요
Stayed 4 nights in May 2026