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A family-friendly stay in Hanoi awaits you at West Lake 254D Hotel & Residence. Within a 5-minute stroll you'll find West Lake and Embassy of Japan within a 20-minute walk. Highlights at this aparthotel include a restaurant, an outdoor swimming pool, and in-room kitchenettes.
You can enjoy an LCD TV with cable channels, and each apartment features a washer/dryer, free WiFi, and free wired internet. A kitchenette comes equipped with a refrigerator, a microwave, and a stovetop, and room service is also available. Nice touches to enhance your stay include bathrobes, slippers, and free toiletries. A living room, a coffee/tea maker, and a rice cooker are also available.
Enjoy the gym, kids' club, and kids' swimming pool as well as access to bike rentals. Added amenities include free WiFi in public areas and laundry facilities. There's also self parking, along with the convenience of a free area shuttle.
Attractions within a 10-minute drive of this 4-star Tay Ho aparthotel include Hoan Kiem Lake and Ho Chi Minh Mausoleum.
West Lake 254D Hotel & Residence ratings based on 2 Verified Reviews
Review Summary
3.0
out of 5
3.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff3.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for West Lake 254D Hotel & Residence
Everyone (1)Couples (1)
2 out of 5
I booked the executive studio with balcony and lake views. When i arrived the room had no balcony and no lake view. I went to reception and showed them the confirmation email from wotif, to which they replied their executive studios do not have balconies and wotif can write whatever they want about properties. I could change to a balcony room but it would cost extra. I argued back and forth, then went onto somersets direct website which also stated executive rooms have balcony and lake views. At this point they did move us into another room without additional charge.
Breakfast was an additional $15 per person per day, and selection was tiny.
Also, this hotel is in the middle of nowhere - you cant find breakfast or any sort of meal within walking distance, only coffee shops which do not serve food. We had to take a taxi in and out of old quarter each day (you can walk it in about an hour if you are up for it).
Room was clean, no other issues.
Posted by Emma, from Perth, WA on 21 Apr. 2019
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Comment from Hotel Management
3 May 2019
by Tammy Tran
Dear Emma,
Thank you very much for staying with us and review our property. We would like to inform you that we have contacted relating website to correct our apartment description. Hopefully there will be no such confusion for your future booking. Moreover, we would like to update that our breakfast is charged at 150,000++ VND (equal to around 7USD) per person per day. We look forward to welcome you back to serve you better.
Best regards,
Tammy Tran
Assistant Residence Manager
4 out of 5
Nice hotel
Comfortable place to stay and very helpful staffs.
Posted by Phuong, from Sydney on 2 Oct. 2017
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Comment from Hotel Management
8 Oct. 2017
by Thanh Tran
Thank you very much for your good comment! We appreciate your feedback.
There's a restaurant on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. West Lake 254D Hotel & Residence offers its guests a children's pool, an outdoor pool, and a fitness center. An airport shuttle (available 24 hours) is available for a fee. A terrace, tour/ticket assistance, and a garden are also featured at the family-friendly West Lake 254D Hotel & Residence. For a fee, parking is available. This 4-star Hanoi aparthotel is smoke free.
1 building
90 guestrooms or units
8 levels
Kid's club (surcharge)
Childcare (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Terrace
Garden
Computer for guest use
ATM
Elevator
No smoking on site
Dining venue
Family Friendly Amenities
Family property
Number of outdoor pools - 1
Children's pool
Separate living room
Free WiFi
Kitchenette
Free area shuttle
Laundry facilities
Babysitting or childcare (surcharge)
Playground on site
Separate dining area
Washer/dryer
Refrigerator
Microwave
Free cribs/infant beds
DVD player
Internet
Available in all rooms:
Free WiFi
, Free wired internet
, High-speed internet access
Available in some public areas:
Free WiFi
, Free wired internet
Parking
Free self parking
Transport
Train station: Hanoi Long Bien Station (3.7 km / 2.3 mi)
Property shuttles: Free area shuttle; airport shuttle
Parking: Self parking available for a surcharge
Room Amenities
West Lake 254D Hotel & Residence offers 90 air-conditioned accommodations, which are accessible via exterior corridors and feature washers/dryers and safes. Accommodations offer separate sitting areas. 32-inch LCD televisions come with premium cable channels. Accommodations at this 4-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. This Hanoi aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
In-room kitchenette
Washer and dryer
Separate bedroom
Sitting area
In-room dining (limited hours)
LCD television
Cable channels
Premium channels
Refrigerator
Microwave
Stove
Rice cooker
Coffee maker
Kitchenware
Shower and tub combination
Housekeeping (daily)
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Exterior corridor access
Air conditioning
Wardrobe or closet
Food & Drink
West Lake 254D Hotel & Residence has a restaurant on site.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 2 PM
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
West Lake 254D Hotel & Residence offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child 5 years old or younger stays free when using existing bedding.
Rollaway/extra beds are available for VND 750000.0 per night.
Pet Policy
Pets and service animals are not allowed at West Lake 254D Hotel & Residence
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. The property is professionally cleaned.
Children stay free
Service animals not allowed
One child stays free
Debit cards
UnionPay
Staffed front desk
Carbon monoxide detector
Smoke detector
Security system
Children stay free - maximum age 5
Property uses a professional cleaning service
Property is cleaned with disinfectant
Protective clothing is available for guests
Masks are available for guests
Guests are provided with free hand sanitiser
Social distancing measures are in place
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
Individually wrapped food options are available for lunch
Individually wrapped food options are available for dinner
Individually wrapped food options are available through room service
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
Property does not offer on-site COVID-19 testing
Property does not require health documentation at check-in
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: VND 982000 per vehicle (one way)
Self parking fee: VND 70000 per night
Rollaway bed fee: VND 750000.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Somerset Aparthotel Hanoi West Lake
Somerset Hanoi West Lake
Somerset West Lake Hanoi
Somerset West Lake Hotel Hanoi
Somerset West Lake Hanoi Aparthotel
Somerset West Hanoi
West Lake 254d & Hanoi
Somerset West Lake Hanoi
West Lake 254D Hotel & Residence Hanoi
West Lake 254D Hotel & Residence Aparthotel
West Lake 254D Hotel & Residence Aparthotel Hanoi
You should know
One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions
Yep, West Lake 254D Hotel & Residence has a self car park for VND 70000 per night.
West Lake 254D Hotel & Residence has an outdoor pool and a kids' pool.
No, but there's an airport shuttle that runs 24 hours a day on request for a fee.
Yep, you can grab a meal at West Lake 254D Hotel & Residence's onsite restaurant.
Check-in begins at 2 PM. Check-out time is noon.
No, pets and service animals are not allowed.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
