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4.3 out of 5

"We liked the 2-bedroom apartment which is great for families. The little shopping arcade with supermarket, coffee shop and restaurants attached to the ... " More

By a verified traveller on Fri 19 Jul 2019

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Hotel Description

A luxury stay in the heart of Hanoi awaits you at Somerset Grand Hanoi. Within steps you'll find Hoa Lo Prison Museum and Hang Da Market within a 10-minute stroll. Highlights at this family-friendly aparthotel include 3 restaurants, and in-room kitchenettes and washers/dryers.

You can enjoy an LCD TV with cable channels, and each apartment features free WiFi, free wired Internet, and a balcony. A kitchenette comes equipped with a refrigerator and a microwave, and room service is also available. Nice touches to enhance your stay include slippers and free toiletries. A dining area, a sitting area, and a DVD player are also available.

For a drink, you can stop by the aparthotel's own lounge bar. Enjoy the outdoor swimming pool, gym, kids' club, and outdoor tennis court. Business travelers can take advantage of a conference center, a meeting room, and a business center. Added amenities include free WiFi in public areas, a spa tub, and a sauna. Each morning buffet breakfast is available. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 4.5-star Hoan Kiem aparthotel, you'll be 0.9 km (0.5 mi) from Hoan Kiem Lake.

Executive Room, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$130* Per night/room 1 Mar. - 2 Mar.

Executive Room, 3 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Executive Room, 2 Bedrooms

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Deluxe Room, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Bedrooms

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Deluxe Room, 3 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Somerset Grand Hanoi ratings based on 4 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Somerset Grand Hanoi

Everyone (2) Family (2)
4 out of 5
We liked the 2-bedroom apartment which is great for families. The little shopping arcade with supermarket, coffee shop and restaurants attached to the appartments was very convenient. Communication could have been better about the travellers room that is available before or after check/check out. in. They didn’t explain that this was available.We had to pay for a full night accommodation after getting off the sleeper train at 5.30AM. Couldn’t check in until 11.30AM and had to leave at 3.00PM to catch a plane home This was probably a waste of money.

Posted by on 19 Jul. 2019

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Comment from Hotel Management

20 Jul. 2019 by Huong

Dear Sir/Madam, Thank you for your review. It is our pleasure to have you stay with us. We are delighted to learn that you like our serviced residence. At the same time, we appreciative your feedback and will enhance training more for the staff. We look forward to welcoming you back to have chance serve you better. Your sincerely, Nguyen Mai Huong Residence Manager

4 out of 5
Our stay was very satisfactory. Receptionist Chris was a very pleasant and helpful person at all times. We wish to thank him very much.

Posted by , from Melbourne on 7 Jan. 2019

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Comment from Hotel Management

13 Jan. 2019 by Huong

Dear Mr Cynthia, Thank you for sharing your wonderful experience with us. You have certainly delighted our associates with your positive feedback which essentially inspire them to constantly deliver a service standard that one have come to expect. I am also assuring you that Chris shall receive a deserving reward for accomplishing their services that have made your recent stay memorable. If you require any assistance, please do hesitate to reach us at once. . Once again, thank you so much for your kind words about our associates at Somerset Grand Hanoi. Your sincerely, Nguyen Mai Huong Residence Manager

4 out of 5

Spacious, well appointed apartment .

We stayed in a two bed, two bathroom apartment on 10th floor. The apartment was clean, comfortable and very spacious. We liked that it was between the French and old quarter. So it wasn't as noisy as some areas. There was a great pool , tennis courts and restaurant/ bar on the fourth floor. On the ground level there is a small supermarket and a couple of cafes which are very convenient.

Posted by , from Perth WA on 1 Oct. 2017

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5 out of 5
Very attentive staff. Right in the thick of city life. So busy makes it difficult to get around on foot. Especially crossing roads.

Posted by on 22 Apr. 2017

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Comment from Hotel Management

29 May 2017 by LYP

Greetings from Somerset Grand Hanoi. It is great to have you stay with us. We are happy that you like our serviced residence. We look forward to welcoming you again.

Property Features

Somerset Grand Hanoi offers its guests a children's pool, an outdoor pool, an outdoor tennis court, and a spa tub. There are 3 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A business center, a meeting room, and limo/town car service are available. A fitness center, a sauna, and tour/ticket assistance are also featured at the luxury Somerset Grand Hanoi. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Self parking is free. This 4.5-star Hanoi aparthotel is smoke free.

  • 1 building
  • 185 guestrooms or units
  • 25 levels
  • 3 dining venues
  • Built in 1997
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Number of living rooms
  • Free WiFi
  • Outdoor tennis courts - 1
  • Kitchenette
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Hanoi Railway Station (0.9 km / 0.6 mi)
  • Property shuttles: Airport shuttle and train station pick-up
  • Parking: Free self parking

Room Amenities

Somerset Grand Hanoi offers 185 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to balconies. Accommodations offer separate sitting areas. LCD televisions come with premium cable channels. Accommodations at this 4.5-star aparthotel have kitchenettes with full-sized refrigerators/freezers, microwaves, separate dining areas, and coffee/tea makers. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers. This Hanoi aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchenette
  • Washer and dryer
  • Private balcony
  • Separate bedroom
  • Dining room
  • Sitting area
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Onsite venue - This restaurant serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 17
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. At check-in, guests must provide a negative Antigen COVID-19 test result. The negative COVID-19 test result requirement applies to all guests aged 12 and up, and the test must have been administered no more than 24 hours prior to check-in.

Somerset Grand Hanoi offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 750000.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: VND 577500 per pet, per night
  • Maximum 2 per room (weight limit: 22 lbs per pet)

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. At check-in, guests must provide a negative Antigen COVID-19 test result. The negative COVID-19 test result requirement applies to all guests aged 12 and up, and the test must have been administered no more than 24 hours prior to check-in. This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • Children stay free
  • Service animals not allowed
  • One child stays free
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Children stay free: Maximum age 5
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: VND 245000 per person (approximately)
  • Airport shuttle fee: VND 1790000 per vehicle (roundtrip)
  • Airport shuttle fee per child: VND 1790000 (roundtrip), (up to 11 years old)
  • Pet fee: VND 577500 per pet, per night
  • Rollaway bed fee: VND 750000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Somerset Aparthotel Hanoi Grand
  • Somerset Grand Hanoi
  • Somerset Hanoi Grand
  • Somerset Grand Hanoi Hotel Hanoi
  • Somerset Grand Hotel Hanoi
  • Somerset Grand Hanoi Apartment
  • Somerset Grand Apartment
  • Somerset Grand
  • Somerset Grand Hanoi Aparthotel
  • Somerset Grand Aparthotel
  • Somerset Grand Hanoi Hotel
  • Somerset Grand Hotel Hanoi
  • Somerset Grand Hanoi Hanoi
  • Somerset Grand Hanoi Aparthotel
  • Somerset Grand Hanoi Aparthotel Hanoi

You should know

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.